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#92 Update change_status.php (admin)

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Mike Koch 2015-01-11 16:18:14 -05:00
parent 8d5cfb9128
commit bbe69f8f83
1 changed files with 29 additions and 2 deletions
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31
admin/change_status.php
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@ -1,7 +1,7 @@
<?php <?php
/******************************************************************************* /*******************************************************************************
* Title: Help Desk Software HESK * Title: Help Desk Software HESK
* Version: 2.5.5 from 5th August 2014 * Version: 2.6.0 beta 1 from 30th December 2014
* Author: Klemen Stirn * Author: Klemen Stirn
* Website: http://www.hesk.com * Website: http://www.hesk.com
******************************************************************************** ********************************************************************************
@ -84,20 +84,47 @@ if ($statusRow['IsClosed']) // Closed
{ {
$locked = 1; $locked = 1;
} }
// Notify customer of closed ticket?
if ($hesk_settings['notify_closed'])
{
// Get ticket info
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
if (hesk_dbNumRows($result) != 1)
{
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($result);
$ticket['dt'] = hesk_date($ticket['dt'], true);
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
// Notify customer
require(HESK_PATH . 'inc/email_functions.inc.php');
hesk_notifyCustomer('ticket_closed');
}
// Log who marked the ticket resolved
$closedby_sql = ' , `closedat`=NOW(), `closedby`='.intval($_SESSION['id']).' ';
} }
elseif ($statusRow['ID'] != 0) //Ticket is still open, but not new elseif ($statusRow['ID'] != 0) //Ticket is still open, but not new
{ {
$action = sprintf($hesklang['tsst'],$status_options[$status]); $action = sprintf($hesklang['tsst'],$status_options[$status]);
$revision = sprintf($hesklang['thist9'],hesk_date(),$status_options[$status],$_SESSION['name'].' ('.$_SESSION['user'].')'); $revision = sprintf($hesklang['thist9'],hesk_date(),$status_options[$status],$_SESSION['name'].' ('.$_SESSION['user'].')');
// Ticket is not resolved
$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
} }
else // Ticket is marked as "NEW" else // Ticket is marked as "NEW"
{ {
$action = $hesklang['ticket_been'] . ' ' . $hesklang['opened']; $action = $hesklang['ticket_been'] . ' ' . $hesklang['opened'];
$revision = sprintf($hesklang['thist4'],hesk_date(),$_SESSION['name'].' ('.$_SESSION['user'].')'); $revision = sprintf($hesklang['thist4'],hesk_date(),$_SESSION['name'].' ('.$_SESSION['user'].')');
// Ticket is not resolved
$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
} }
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='{$status}', `locked`='{$locked}', `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1"); hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='{$status}', `locked`='{$locked}' $closedby_sql , `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
if (hesk_dbAffectedRows() != 1) if (hesk_dbAffectedRows() != 1)
{ {