Netsyms/Mods-for-HESK-Netsyms
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Only send overdue notices for open tickets

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This commit is contained in:
Mike Koch 2016-05-04 20:58:16 -04:00
parent 514dae4c57
commit bedc61c74f
1 changed files with 3 additions and 0 deletions
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cron/calendar_reminders.php
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@ -123,6 +123,9 @@ $sql = "SELECT `ticket`.`id` AS `id`, `ticket`.`trackid` AS `trackid`, `ticket`.
`ticket`.`custom17` AS `custom17`, `ticket`.`custom18` AS `custom19`, `ticket`.`custom19` AS `custom19`, `ticket`.`custom20` AS `custom20`, `ticket`.`custom17` AS `custom17`, `ticket`.`custom18` AS `custom19`, `ticket`.`custom19` AS `custom19`, `ticket`.`custom20` AS `custom20`,
`ticket`.`html` AS `html` `ticket`.`html` AS `html`
FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` AS `ticket` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` AS `ticket`
INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` AS `status`
ON `ticket`.`status` = `status`.`ID`
AND `status`.`IsClosed` = 0
LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `user` LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `user`
ON `ticket`.`owner` = `user`.`id` ON `ticket`.`owner` = `user`.`id`
WHERE `due_date` IS NOT NULL WHERE `due_date` IS NOT NULL