Netsyms/Mods-for-HESK-Netsyms
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Merge branch 'master' into attachment-improvements

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This commit is contained in:
Mike Koch 2015-08-03 22:12:09 -04:00
commit c136e7cd45
2 changed files with 66 additions and 14 deletions
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78
admin/manage_statuses.php
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@ -21,10 +21,11 @@ define('WYSIWYG',1);
// Are we performing an action? // Are we performing an action?
if (isset($_REQUEST['a'])) { if (isset($_REQUEST['a'])) {
if ($_POST['a'] == 'create') { createStatus(); } if ($_REQUEST['a'] == 'create') { createStatus(); }
elseif ($_POST['a'] == 'update') { updateStatus(); } elseif ($_REQUEST['a'] == 'update') { updateStatus(); }
elseif ($_GET['a'] == 'delete') { deleteStatus(); } elseif ($_REQUEST['a'] == 'delete') { deleteStatus(); }
elseif ($_GET['a'] == 'sort') { moveStatus(); } elseif ($_REQUEST['a'] == 'sort') { moveStatus(); }
elseif ($_REQUEST['a'] == 'save') { save(); }
} }
@ -147,9 +148,27 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
data-toggle="tooltip" title="<?php echo $hesklang['edit']; ?>"></i> data-toggle="tooltip" title="<?php echo $hesklang['edit']; ?>"></i>
</span> </span>
<?php echoArrows($j, $numberOfStatuses, $row['ID']); ?> <?php echoArrows($j, $numberOfStatuses, $row['ID']); ?>
<span data-toggle="modal" data-target="#modal-status-delete-<?php echo $row['ID']; ?>" style="cursor: pointer;"> <?php
<i class="fa fa-times icon-link" style="color: red" // Only show the delete button if (1) it's not a default action and (2) no tickets are set to that status
data-toggle="tooltip" title="<?php echo $hesklang['delete']; ?>"></i> $delete = canStatusBeDeleted($row['ID']);
$cursor = 'cursor: pointer';
$iconStyle = 'color: red';
$dataTarget = 'data-target="#modal-status-delete-'.$row['ID'];
$tooltip = $hesklang['delete'];
if ($delete == 'no-default' || $delete == 'no-tickets') {
$cursor = '';
$dataTarget = '';
$iconStyle = 'color: grey';
}
if ($delete == 'no-default') {
$tooltip = $hesklang['whyCantIDeleteThisStatusReason'];
} elseif ($delete == 'no-tickets') {
$tooltip = $hesklang['cannot_delete_status_tickets'];
}
?>
<span data-toggle="modal" <?php echo $dataTarget; ?> style="<?php echo $cursor; ?>;">
<i class="fa fa-times icon-link" style="<?php echo $iconStyle; ?>"
data-toggle="tooltip" title="<?php echo $tooltip; ?>"></i>
</span> </span>
</td> </td>
</tr> </tr>
@ -307,7 +326,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
</div> </div>
</div> </div>
<div class="col-sm-6 col-sm-offset-6"> <div class="col-sm-6 col-sm-offset-6">
<input type="hidden" name="action" value="save"> <input type="hidden" name="a" value="save">
<input type="submit" class="btn btn-default" value="<?php echo $hesklang['save_changes']; ?>"> <input type="submit" class="btn btn-default" value="<?php echo $hesklang['save_changes']; ?>">
</div> </div>
</form> </form>
@ -585,6 +604,25 @@ function buildEditModal($statusId) {
<?php <?php
} }
function canStatusBeDeleted($id) {
global $hesk_settings;
$defaultActionSql = "SELECT 1 FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ".intval($id)." AND
(`IsNewTicketStatus` = 1 OR `IsClosedByClient` = 1 OR `IsCustomerReplyStatus` = 1 OR `IsStaffClosedOption` = 1
OR `IsStaffReopenedStatus` = 1 OR `IsDefaultStaffReplyStatus` = 1 OR `LockedTicketStatus` = 1 OR `IsAutocloseOption` = 1)";
$defaultActionRs = hesk_dbQuery($defaultActionSql);
if (hesk_dbNumRows($defaultActionRs) > 0) {
// it's a default action
return 'no-default';
}
// check if any tickets have this status
$statusRs = hesk_dbQuery("SELECT 1 FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `status` = ".intval($id));
if (hesk_dbNumRows($statusRs) > 0) {
return 'no-tickets';
}
return 'yes';
}
function echoWarningForStatus() { function echoWarningForStatus() {
global $hesklang; global $hesklang;
@ -600,8 +638,14 @@ function createStatus() {
$isClosed = hesk_POST('closed'); $isClosed = hesk_POST('closed');
$closable = hesk_POST('closable'); $closable = hesk_POST('closable');
$textColor = hesk_POST('text-color'); $textColor = hesk_POST('text-color');
$insert = "INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (`Key`, `TextColor`, `IsClosed`, `Closable`)
VALUES ('STORED IN XREF TABLE', '".hesk_dbEscape($textColor)."', ".intval($isClosed).", '".hesk_dbEscape($closable)."')"; /* Get the latest cat_order */
$res = hesk_dbQuery("SELECT `sort` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ORDER BY `sort` DESC LIMIT 1");
$row = hesk_dbFetchRow($res);
$my_order = $row[0]+10;
$insert = "INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (`Key`, `TextColor`, `IsClosed`, `Closable`, `sort`)
VALUES ('STORED IN XREF TABLE', '".hesk_dbEscape($textColor)."', ".intval($isClosed).", '".hesk_dbEscape($closable)."', ".intval($my_order).")";
hesk_dbQuery($insert); hesk_dbQuery($insert);
$newStatusId = hesk_dbInsertID(); $newStatusId = hesk_dbInsertID();
@ -646,6 +690,7 @@ function deleteStatus() {
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` WHERE `status_id` = ".intval($statusId)); hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` WHERE `status_id` = ".intval($statusId));
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ".intval($statusId)); hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ".intval($statusId));
resortStatuses();
hesk_process_messages($hesklang['ticket_status_deleted'],'manage_statuses.php','SUCCESS'); hesk_process_messages($hesklang['ticket_status_deleted'],'manage_statuses.php','SUCCESS');
} }
@ -659,9 +704,16 @@ function moveStatus() {
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `sort` = `sort`+".intval($statusMove)." hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `sort` = `sort`+".intval($statusMove)."
WHERE `ID` = '".intval($statusId)."' LIMIT 1"); WHERE `ID` = '".intval($statusId)."' LIMIT 1");
resortStatuses();
hesk_process_messages($hesklang['status_sort_updated'],'manage_statuses.php','SUCCESS');
}
function resortStatuses() {
global $hesk_settings;
/* Update all category fields with new order */ /* Update all category fields with new order */
$res = hesk_dbQuery("SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ORDER BY `sort` ASC"); $res = hesk_dbQuery("SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ORDER BY `sort` ASC");
$i = 10; $i = 10;
while ($myStatus = hesk_dbFetchAssoc($res)) while ($myStatus = hesk_dbFetchAssoc($res))
{ {
@ -669,8 +721,6 @@ function moveStatus() {
WHERE `ID`='".intval($myStatus['ID'])."' LIMIT 1"); WHERE `ID`='".intval($myStatus['ID'])."' LIMIT 1");
$i += 10; $i += 10;
} }
hesk_process_messages($hesklang['status_sort_updated'],'manage_statuses.php','SUCCESS');
} }
function save() { function save() {
@ -711,5 +761,5 @@ function save() {
$updateQuery = $defaultQuery . "`IsAutocloseOption` = 1 WHERE `ID` = ".intval($_POST['autocloseTicketOption']); $updateQuery = $defaultQuery . "`IsAutocloseOption` = 1 WHERE `ID` = ".intval($_POST['autocloseTicketOption']);
hesk_dbQuery($updateQuery); hesk_dbQuery($updateQuery);
hesk_process_messages($hesklang['statuses_saved'],'manage_statuses.php','SUCCESS'); hesk_process_messages($hesklang['default_statuses_updated'],'manage_statuses.php','SUCCESS');
} }

2
language/en/text.php
View File

@ -51,6 +51,8 @@ $hesklang['confirm_delete_status'] = 'Are you sure you want to delete this statu
$hesklang['status_sort_updated'] = 'Ticket status sort updated!'; $hesklang['status_sort_updated'] = 'Ticket status sort updated!';
$hesklang['status_sort'] = 'Status Sorting'; $hesklang['status_sort'] = 'Status Sorting';
$hesklang['status_sort_help'] = 'Determines if statuses shown on the manage statuses page and all dropdowns are sorted by the user-defined order (default), or sorted alphabetically.'; $hesklang['status_sort_help'] = 'Determines if statuses shown on the manage statuses page and all dropdowns are sorted by the user-defined order (default), or sorted alphabetically.';
$hesklang['cannot_delete_status_tickets'] = 'This status cannot be deleted because there are tickets set to this status.';
$hesklang['default_statuses_updated'] = 'Default statuses have been updated!';
// ADDED OR MODIFIED IN Mods for HESK 2.3.0 // ADDED OR MODIFIED IN Mods for HESK 2.3.0
$hesklang['sm_icon'] = 'Icon'; $hesklang['sm_icon'] = 'Icon';