Netsyms/Mods-for-HESK-Netsyms
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Fix replying to ticket on customer side

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This commit is contained in:
Mike Koch 2016-11-25 16:57:10 -05:00
parent 87275b80cb
commit c21dd2ec72
1 changed files with 4 additions and 1 deletions
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5
reply_ticket.php
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@ -61,6 +61,7 @@ $_SESSION['t_email'] = $my_email;
$message = hesk_input(hesk_POST('message'));
// If the message was entered, further parse it
$modsForHesk_settings = mfh_getSettings();
if (strlen($message) && !$modsForHesk_settings['rich_text_for_tickets_for_customers']) {
// Make links clickable
$message = hesk_makeURL($message);
@ -168,7 +169,9 @@ if ($hesk_settings['attachments']['use'] && !empty($attachments)) {
}
// If staff hasn't replied yet, don't change the status; otherwise set it to the status for customer replies.
if (hesk_can_customer_change_status($ticket['status'])) {
$rs = hesk_dbQuery("SELECT `Closable` from `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `ID` = " . intval($ticket['status']));
$is_status_changable = hesk_dbFetchAssoc($rs);
if ($is_status_changable['Closable'] == 'yes' || $is_status_changable['Closable'] == 'conly') {
$customerReplyStatusQuery = 'SELECT `ID` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses` WHERE `IsCustomerReplyStatus` = 1';
$defaultNewTicketStatusQuery = 'SELECT `ID` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses` WHERE `IsNewTicketStatus` = 1';
$newStatusRs = hesk_dbQuery($customerReplyStatusQuery);