Starting to work on some more responsive layout for ticket.php
This commit is contained in:
Mike Koch
parent
e6d1d715da
commit
c295f081c5
357
ticket.php
357
ticket.php
@ -207,200 +207,199 @@ require_once(HESK_PATH . 'inc/header.inc.php');
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<li class="active"><?php hesk_showTopBar($hesklang['cid'].': '.$trackingID); ?></li>
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<li class="active"><?php hesk_showTopBar($hesklang['cid'].': '.$trackingID); ?></li>
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</ol>
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</ol>
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<div class="enclosingDashboard">
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<div class="row">
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<div class="row">
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<div align="left" class="col-md-4">
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<div align="left" class="col-md-4">
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<div class="panel panel-default">
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<div class="moreToLeft">
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<div class="panel-heading"><?php echo $hesklang['quick_help']; ?></div>
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<ul class="nav nav-tabs">
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<div class="panel-body">
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<li class="active"><a href="#" onclick="return false;"><?php echo $hesklang['quick_help']; ?></a></li>
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<div class="row">
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</ul>
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<div class="col-md-6 col-xs-12">
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<div class="summaryList">
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<label class="control-label" style="margin-top:8px;"><?php echo $hesklang['changeLanguage']; ?></label>
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<div class="viewTicketSidebar">
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</div>
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<div class="row">
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<div class="col-md-6 col-xs-12">
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<div class="col-md-6 col-xs-12">
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<?php echo hesk_getLanguagesAsFormIfNecessary(); ?>
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<label class="control-label" style="margin-top:8px;"><?php echo $hesklang['changeLanguage']; ?></label>
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</div>
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</div>
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<div class="col-md-6 col-xs-12">
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<?php echo hesk_getLanguagesAsFormIfNecessary(); ?>
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</div>
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</div>
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<p><?php echo $hesklang['quick_help_ticket']; ?></p>
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</div>
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</div>
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</div>
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</div>
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<div class="col-md-7">
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<?php
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/* This will handle error, success and notice messages */
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hesk_handle_messages();
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/*
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* If the ticket has been reopened by customer:
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* - show the "Add a reply" form on top
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* - and ask them why the form has been reopened
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*/
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if (isset($_SESSION['force_form_top']))
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{
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hesk_printCustomerReplyForm(1);
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echo ' <p> </p> ';
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unset($_SESSION['force_form_top']);
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}
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?>
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<h3 align="left"><?php echo $hesklang['view_ticket']; ?>: <?php
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if ($hesk_settings['sequential'])
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{
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echo $trackingID.' ('.$hesklang['seqid'].': '.$ticket['id'].')';
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}
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else
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{
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echo $trackingID;
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}
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?></h3>
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<div class="footerWithBorder"></div>
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<div class="blankSpace"></div>
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<table class="table table-bordered">
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<tr>
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<td colspan="20" style="border-bottom: 0px;">
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<h2><?php echo $ticket['subject']; ?></h2>
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</td>
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</tr>
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<tr>
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<td colspan="10" style="border-width: 0px">
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<p><?php echo $hesklang['created_on']; ?>: <?php echo hesk_date($ticket['dt'], true); ?> <?php echo $hesklang['last_update']; ?>: <?php echo hesk_date($ticket['lastchange'], true); ?></p>
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</td>
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<td colspan="10" style="border-width: 0px; text-align: right;">
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<p><?php $random=rand(10000,99999);
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if ($ticket['isClosed'] == true && $ticket['locked'] != 1 && $hesk_settings['custopen']) {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&s=2&Refresh='.$random.'&token='.hesk_token_echo(0).'" title="'.$hesklang['open_action'].'">'.$hesklang['open_action'].'</a>';}
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else {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&s=3&Refresh='.$random.'&token='.hesk_token_echo(0).'" title="'.$hesklang['close_action'].'">'.$hesklang['close_action'].'</a>';} ?></p>
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</td>
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</tr>
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<tr class="medLowPriority">
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<?php //This entire conditional is all just for priority
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if ($hesk_settings['cust_urgency'])
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{
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$hesk_settings['ticketColumnWidth'] = 4;
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echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'" ';
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if ($ticket['priority'] == 0) {echo 'class="criticalPriority">';}
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elseif ($ticket['priority'] == 1) {echo 'class="highPriority">';}
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else {echo 'class="medLowPriority">';}
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echo '<p class="ticketPropertyTitle">'.$hesklang['priority'].'</p>';
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if ($ticket['priority']==0) {echo '<p class="ticketPropertyText">'.$hesklang['critical'].'</p>';}
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elseif ($ticket['priority']==1) {echo '<p class="ticketPropertyText">'.$hesklang['high'].'</p>';}
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elseif ($ticket['priority']==2) {echo '<p class="ticketPropertyText">'.$hesklang['medium'].'</p>';}
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else {echo '<p class="ticketPropertyText">'.$hesklang['low'].'</p>';}
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echo '</td>';
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}
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else
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{
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$hesk_settings['ticketColumnWidth'] = 5;
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}
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echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['status'].'</p>';
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$ticketStatusKey = $ticket['statusKey'];
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echo '<p class="ticketPropertyText">'.$hesklang[$ticketStatusKey].'</p>';
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echo '</td>';
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echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['last_replier'].'</p>
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<p class="ticketPropertyText">'.$ticket['repliername'].'</p></td>';
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echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['category'].'</p>
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<p class="ticketPropertyText">'.$category['name'].'</p></td>';
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echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['replies'].'</p>
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<p class="ticketPropertyText">'.$replies.'</p></td>';
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?>
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</tr>
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</table>
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<!-- REPLIES -->
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<?php
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if ($hesk_settings['new_top'])
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{
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$i = hesk_printCustomerTicketReplies() ? 0 : 1;
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}
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else
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{
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$i = 1;
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}
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/* Make sure original message is in correct color if newest are on top */
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$color = 'class="ticketMessageContainer"';
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?>
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<div class="row ticketMessageContainer">
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<div class="col-md-3 col-xs-12">
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<div class="ticketName"><?php echo $ticket['name']; ?></div>
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<div class="ticketEmail"><?php echo $ticket['email']; ?></div>
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</div>
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</div>
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<div class="col-md-9 col-xs-12 pushMarginLeft">
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<p><?php echo $hesklang['quick_help_ticket']; ?></p>
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<div class="ticketMessageTop withBorder">
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</div>
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<!-- Date and Action buttons -->
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</div>
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<p><?php echo $hesklang['date']; ?>: <?php echo hesk_date($ticket['dt'], true); ?><span style="float: right"><?php echo hesk_getCustomerButtons($i); ?></span></p>
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</div>
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<!-- Custom Fields Before Message -->
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<div class="col-md-8">
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<?php
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<?php
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foreach ($hesk_settings['custom_fields'] as $k=>$v)
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/* This will handle error, success and notice messages */
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{
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hesk_handle_messages();
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if ($v['use'] && $v['place']==0)
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{
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/*
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echo '
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* If the ticket has been reopened by customer:
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<p>'.$v['name'].': '.$ticket[$k].'</p>';
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* - show the "Add a reply" form on top
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}
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* - and ask them why the form has been reopened
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}
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*/
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?>
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if (isset($_SESSION['force_form_top']))
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</div>
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{
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<div class="ticketMessageBottom">
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hesk_printCustomerReplyForm(1);
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<!-- Message -->
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echo ' <p> </p> ';
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<p><b><?php echo $hesklang['message']; ?>:</b></p>
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<p class="message"><?php echo $ticket['message']; ?><br /> </p>
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unset($_SESSION['force_form_top']);
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</div>
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}
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<div class="ticketMessageTop">
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?>
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<!-- Custom Fields after Message -->
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<h3 align="left"><?php echo $hesklang['view_ticket']; ?>: <?php
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<?php
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if ($hesk_settings['sequential'])
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{
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echo $trackingID.' ('.$hesklang['seqid'].': '.$ticket['id'].')';
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}
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else
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{
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echo $trackingID;
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}
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?></h3>
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<div class="footerWithBorder"></div>
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<div class="blankSpace"></div>
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<div class="table-bordered">
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<div class="row">
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<div class="col-md-12">
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<h2><?php echo $ticket['subject']; ?></h2>
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</div>
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</div>
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<div class="row">
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<div class="col-md-6 col-sm-12">
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<p><?php echo $hesklang['created_on']; ?>: <?php echo hesk_date($ticket['dt'], true); ?> <?php echo $hesklang['last_update']; ?>: <?php echo hesk_date($ticket['lastchange'], true); ?></p>
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</div>
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<div class="col-md-2 col-md-offset-4 col-sm-12" style="text-align: right">
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<p><?php $random=rand(10000,99999);
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if ($ticket['isClosed'] == true && $ticket['locked'] != 1 && $hesk_settings['custopen']) {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&s=2&Refresh='.$random.'&token='.hesk_token_echo(0).'" title="'.$hesklang['open_action'].'">'.$hesklang['open_action'].'</a>';}
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else {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&s=3&Refresh='.$random.'&token='.hesk_token_echo(0).'" title="'.$hesklang['close_action'].'">'.$hesklang['close_action'].'</a>';} ?></p>
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</div>
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<div class="medLowPriority">
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</div>
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</div>
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</div>
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<table class="table table-bordered">
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<tr class="medLowPriority">
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<?php //This entire conditional is all just for priority
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if ($hesk_settings['cust_urgency'])
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{
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$hesk_settings['ticketColumnWidth'] = 4;
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echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'" ';
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if ($ticket['priority'] == 0) {echo 'class="criticalPriority">';}
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elseif ($ticket['priority'] == 1) {echo 'class="highPriority">';}
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else {echo 'class="medLowPriority">';}
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echo '<p class="ticketPropertyTitle">'.$hesklang['priority'].'</p>';
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if ($ticket['priority']==0) {echo '<p class="ticketPropertyText">'.$hesklang['critical'].'</p>';}
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elseif ($ticket['priority']==1) {echo '<p class="ticketPropertyText">'.$hesklang['high'].'</p>';}
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elseif ($ticket['priority']==2) {echo '<p class="ticketPropertyText">'.$hesklang['medium'].'</p>';}
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else {echo '<p class="ticketPropertyText">'.$hesklang['low'].'</p>';}
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echo '</td>';
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}
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else
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{
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$hesk_settings['ticketColumnWidth'] = 5;
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}
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echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['status'].'</p>';
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$ticketStatusKey = $ticket['statusKey'];
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echo '<p class="ticketPropertyText">'.$hesklang[$ticketStatusKey].'</p>';
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echo '</td>';
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echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['last_replier'].'</p>
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<p class="ticketPropertyText">'.$ticket['repliername'].'</p></td>';
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echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['category'].'</p>
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<p class="ticketPropertyText">'.$category['name'].'</p></td>';
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echo '<td colspan="'.$hesk_settings['ticketColumnWidth'].'"><p class="ticketPropertyTitle">'.$hesklang['replies'].'</p>
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<p class="ticketPropertyText">'.$replies.'</p></td>';
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?>
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</tr>
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</table>
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<!-- REPLIES -->
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<?php
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if ($hesk_settings['new_top'])
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{
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$i = hesk_printCustomerTicketReplies() ? 0 : 1;
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}
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else
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{
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$i = 1;
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}
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/* Make sure original message is in correct color if newest are on top */
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$color = 'class="ticketMessageContainer"';
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?>
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<div class="row ticketMessageContainer">
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<div class="col-md-3 col-xs-12">
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<div class="ticketName"><?php echo $ticket['name']; ?></div>
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<div class="ticketEmail"><?php echo $ticket['email']; ?></div>
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</div>
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<div class="col-md-9 col-xs-12 pushMarginLeft">
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<div class="ticketMessageTop withBorder">
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<!-- Date and Action buttons -->
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<p><?php echo $hesklang['date']; ?>: <?php echo hesk_date($ticket['dt'], true); ?><span style="float: right"><?php echo hesk_getCustomerButtons($i); ?></span></p>
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<!-- Custom Fields Before Message -->
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<?php
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foreach ($hesk_settings['custom_fields'] as $k=>$v)
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foreach ($hesk_settings['custom_fields'] as $k=>$v)
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{
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{
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if ($v['use'] && $v['place'])
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if ($v['use'] && $v['place']==0)
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{
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{
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echo '
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echo '
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<p>'.$v['name'].': '.$ticket[$k].'</p>';
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<p>'.$v['name'].': '.$ticket[$k].'</p>';
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}
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}
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}
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}
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/* Attachments */
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hesk_listAttachments($ticket['attachments'], $i);
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?>
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?>
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</div>
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</div>
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<div class="ticketMessageBottom">
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<!-- Message -->
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<p><b><?php echo $hesklang['message']; ?>:</b></p>
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<p class="message"><?php echo $ticket['message']; ?><br /> </p>
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</div>
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<div class="ticketMessageTop">
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<!-- Custom Fields after Message -->
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<?php
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foreach ($hesk_settings['custom_fields'] as $k=>$v)
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{
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if ($v['use'] && $v['place'])
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{
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echo '
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<p>'.$v['name'].': '.$ticket[$k].'</p>';
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}
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}
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/* Attachments */
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hesk_listAttachments($ticket['attachments'], $i);
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?>
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</div>
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</div>
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</div>
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</div>
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<?php
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</div>
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if ( ! $hesk_settings['new_top'])
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<?php
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if ( ! $hesk_settings['new_top'])
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{
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hesk_printCustomerTicketReplies();
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}
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?>
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<!-- END REPLIES -->
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<?php
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// Print "Submit a reply" form?
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if ($ticket['locked'] != 1 && $ticket['status'] != 3 && $hesk_settings['reply_top'] == 1)
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{
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{
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hesk_printCustomerTicketReplies();
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hesk_printCustomerReplyForm();
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}
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}
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?>
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?>
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<!-- END REPLIES -->
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<?php
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// Print "Submit a reply" form?
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if ($ticket['locked'] != 1 && $ticket['status'] != 3 && $hesk_settings['reply_top'] == 1)
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{
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hesk_printCustomerReplyForm();
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}
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?>
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<?php
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<?php
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/* Print "Submit a reply" form? */
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/* Print "Submit a reply" form? */
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if ($ticket['locked'] != 1 && $ticket['status'] != 3 && ! $hesk_settings['reply_top'])
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if ($ticket['locked'] != 1 && $ticket['status'] != 3 && ! $hesk_settings['reply_top'])
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{
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{
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hesk_printCustomerReplyForm();
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hesk_printCustomerReplyForm();
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}
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}
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/* If needed update unread replies as read for staff to know */
|
/* If needed update unread replies as read for staff to know */
|
||||||
if ( count($unread_replies) )
|
if ( count($unread_replies) )
|
||||||
{
|
{
|
||||||
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `read` = '1' WHERE `id` IN ('".implode("','", $unread_replies)."')");
|
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` SET `read` = '1' WHERE `id` IN ('".implode("','", $unread_replies)."')");
|
||||||
}
|
}
|
||||||
?>
|
?>
|
||||||
</div> <!-- End col-md-7 -->
|
</div> <!-- End col-md-7 -->
|
||||||
</div> <!-- End row -->
|
</div> <!-- End row -->
|
||||||
</div> <!-- End enclosingDashboard-->
|
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
|
|||||||
Loading…
x
Reference in New Issue
Block a user