diff --git a/reply_ticket.php b/reply_ticket.php
index 8160c573..e4e96fdf 100644
--- a/reply_ticket.php
+++ b/reply_ticket.php
@@ -62,12 +62,14 @@ $message = hesk_input(hesk_POST('message'));
 
 // If the message was entered, further parse it
 $modsForHesk_settings = mfh_getSettings();
-if (strlen($message) && !$modsForHesk_settings['rich_text_for_tickets_for_customers']) {
-    // Make links clickable
-    $message = hesk_makeURL($message);
+if (strlen($message)) {
+    if (!$modsForHesk_settings['rich_text_for_tickets_for_customers']) {
+        // Make links clickable
+        $message = hesk_makeURL($message);
 
-    // Turn newlines into <br />
-    $message = nl2br($message);
+        // Turn newlines into <br />
+        $message = nl2br($message);
+    }
 } else {
     $hesk_error_buffer[] = $hesklang['enter_message'];
 }