Netsyms/Mods-for-HESK-Netsyms
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#122 Patch up some syntax errors

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Mike Koch 2015-01-27 21:22:44 -05:00
parent da259b984d
commit daaaead1f7
3 changed files with 4 additions and 4 deletions
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4
admin/admin_reply_ticket.php
View File

@ -110,7 +110,7 @@ if (strlen($message))
{
/* Get the next open ticket that needs a reply */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` IN ('0','".intval($_SESSION['id'])."')
AND " . hesk_myCategories() . " AND `status` IN (SELECT `ID` FROM ".hesk_dbEscape($hesk_settings['db_pfix'])."statuses`
AND " . hesk_myCategories() . " AND `status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses`
WHERE `IsNewTicketStatus` = 1 OR `IsCustomerReplyStatus` = 1 OR `IsStaffReopenedStatus` = 1)
ORDER BY `owner` DESC, `priority` ASC LIMIT 1");
@ -394,7 +394,7 @@ if ($_SESSION['afterreply'] == 1)
elseif ($_SESSION['afterreply'] == 2)
{
/* Get the next open ticket that needs a reply */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` IN ('0','".intval($_SESSION['id'])."') AND " . hesk_myCategories() . " AND `status` IN (SELECT `ID` FROM ".hesk_dbEscape($hesk_settings['db_pfix'])."statuses`
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` IN ('0','".intval($_SESSION['id'])."') AND " . hesk_myCategories() . " AND `status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses`
WHERE `IsNewTicketStatus` = 1 OR `IsCustomerReplyStatus` = 1 OR `IsStaffReopenedStatus` = 1) ORDER BY `owner` DESC, `priority` ASC LIMIT 1");
if (hesk_dbNumRows($res) == 1)

2
inc/common.inc.php
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@ -406,7 +406,7 @@ function hesk_autoAssignTicket($ticket_category)
/* Get all possible auto-assign staff, order by number of open tickets */
$res = hesk_dbQuery("SELECT `t1`.`id`,`t1`.`user`,`t1`.`name`, `t1`.`email`, `t1`.`language`, `t1`.`isadmin`, `t1`.`categories`, `t1`.`notify_assigned`, `t1`.`heskprivileges`,
(SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` FORCE KEY (`statuses`) WHERE `owner`=`t1`.`id` AND `status` IN (SELECT `ID` FROM ".hesk_dbEscape($hesk_settings['db_pfix'])."statuse` WHERE `IsClosed` = 0) ) as `open_tickets`
(SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` FORCE KEY (`statuses`) WHERE `owner`=`t1`.`id` AND `status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 0) ) as `open_tickets`
FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` AS `t1`
WHERE `t1`.`autoassign`='1' ORDER BY `open_tickets` ASC, RAND()");

2
submit_ticket.php
View File

@ -332,7 +332,7 @@ if ( ! isset($hesk_error_buffer['email']) && hesk_isBannedEmail($tmpvar['email']
$below_limit = true;
if ($hesk_settings['max_open'] && ! isset($hesk_error_buffer['email']) )
{
$res = hesk_dbQuery("SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `status` IN (SELECT `ID` FROM ".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 0) AND " . hesk_dbFormatEmail($tmpvar['email']));
$res = hesk_dbQuery("SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 0) AND " . hesk_dbFormatEmail($tmpvar['email']));
$num = hesk_dbResult($res);
if ($num >= $hesk_settings['max_open'])