Netsyms/Mods-for-HESK-Netsyms
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Updated the rest of the audit trails

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Mike Koch 2017-09-22 12:50:04 -04:00
parent 939f470666
commit db99d2219e
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GPG Key ID: 9BA5D7F8391455ED
4 changed files with 20 additions and 12 deletions
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14
inc/admin_functions.inc.php
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@ -422,14 +422,17 @@ function hesk_autoLogin($noredirect = 0)
hesk_setcookie('hesk_p', "$hash", strtotime('+1 year'));
/* Close any old tickets here so Cron jobs aren't necessary */
if ($hesk_settings['autoclose']) {
$revision = sprintf($hesklang['thist3'], hesk_date(), $hesklang['auto']);
$closedStatusRs = hesk_dbQuery('SELECT `ID`, `Closable` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses` WHERE `IsDefaultStaffReplyStatus` = 1');
$closedStatus = hesk_dbFetchAssoc($closedStatusRs);
// Are we allowed to close tickets in this status?
if (($closedStatus['Closable'] == 'yes' || $closedStatus['Closable'] == 'sonly') && $hesk_settings['autoclose']) {
$dt = date('Y-m-d H:i:s', time() - $hesk_settings['autoclose'] * 86400);
// Notify customer of closed ticket?
if ($hesk_settings['notify_closed']) {
// Get list of tickets
$result = hesk_dbQuery("SELECT * FROM `" . $hesk_settings['db_pfix'] . "tickets` WHERE `status` = '2' AND `lastchange` <= '" . hesk_dbEscape($dt) . "' ");
$result = hesk_dbQuery("SELECT * FROM `" . $hesk_settings['db_pfix'] . "tickets` WHERE `status` = " . $closedStatus['ID'] . " AND `lastchange` <= '" . hesk_dbEscape($dt) . "' ");
if (hesk_dbNumRows($result) > 0) {
global $ticket;
@ -442,6 +445,7 @@ function hesk_autoLogin($noredirect = 0)
$ticket['dt'] = hesk_date($ticket['dt'], true);
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
$ticket = hesk_ticketToPlain($ticket, 1, 0);
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_automatically_closed', hesk_date());
$modsForHesk_settings = mfh_getSettings();
hesk_notifyCustomer($modsForHesk_settings, 'ticket_closed');
}
@ -449,7 +453,9 @@ function hesk_autoLogin($noredirect = 0)
}
// Update ticket statuses and history in database
hesk_dbQuery("UPDATE `" . $hesk_settings['db_pfix'] . "tickets` SET `status`='3', `closedat`=NOW(), `closedby`='-1', `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `status` = '2' AND `lastchange` <= '" . hesk_dbEscape($dt) . "' ");
$defaultCloseRs = hesk_dbQuery('SELECT `ID` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses` WHERE `IsAutocloseOption` = 1');
$defaultCloseStatus = hesk_dbFetchAssoc($defaultCloseRs);
hesk_dbQuery("UPDATE `" . $hesk_settings['db_pfix'] . "tickets` SET `status`= " . $defaultCloseStatus['ID'] . ", `closedat`=NOW(), `closedby`='-1' WHERE `status` = " . $closedStatus['ID'] . " AND `lastchange` <= '" . hesk_dbEscape($dt) . "' ");
}
/* If session expired while a HESK page is open just continue using it, don't redirect */

5
inc/common.inc.php
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@ -2157,10 +2157,7 @@ function mfh_get_hidden_fields_for_language($keys) {
return $output;
}
/**
* Date will always be the current date/time
*/
function mfh_insert_audit_trail_record($entity_id, $entity_type, $language_key, $date, $replacement_values) {
function mfh_insert_audit_trail_record($entity_id, $entity_type, $language_key, $date, $replacement_values = array()) {
global $hesk_settings;
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "audit_trail` (`entity_id`, `entity_type`,

9
inc/pipe_functions.inc.php
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@ -269,7 +269,6 @@ function hesk_email2ticket($results, $pop3 = 0, $set_category = 1, $set_priority
// Auto assign tickets if aplicable
$tmpvar['owner'] = 0;
$tmpvar['history'] = $pop3 ? sprintf($hesklang['thist16'], hesk_date()) : sprintf($hesklang['thist11'], hesk_date());
$tmpvar['openedby'] = $pop3 ? -2 : -1;
$autoassign_owner = hesk_autoAssignTicket($tmpvar['category']);
@ -278,7 +277,6 @@ function hesk_email2ticket($results, $pop3 = 0, $set_category = 1, $set_priority
if ($autoassign_owner) {
$tmpvar['owner'] = $autoassign_owner['id'];
$tmpvar['history'] .= sprintf($hesklang['thist10'], hesk_date(), $autoassign_owner['name'] . ' (' . $autoassign_owner['user'] . ')');
}
// Custom fields will be empty as there is no reliable way of detecting them
@ -297,6 +295,13 @@ function hesk_email2ticket($results, $pop3 = 0, $set_category = 1, $set_priority
// Insert ticket to database
$ticket = hesk_newTicket($tmpvar);
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', ($pop3 ? 'audit_submitted_via_pop' : 'audit_submitted_via_piping'), hesk_date());
if ($autoassign_owner) {
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_autoassigned', hesk_date(),
array(0 => $autoassign_owner['name'] . ' (' . $autoassign_owner['user'] . ')'));
}
// Notify the customer
if ($hesk_settings['notify_new']) {
$possible_SPAM = false;

4
language/en/text.php
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@ -2204,12 +2204,12 @@ $hesklang['audit_created']='%s created ticket';
$hesklang['audit_priority']='%s changed priority to %s'; // %s = date,new priority, user making change, thist8
$hesklang['audit_status']='%s changed status to %s'; // %s = date, new status, user making change, thist9
$hesklang['audit_autoassigned']='%s automatically assigned to ticket'; //thist10
$hesklang['audit_submitted_via_piping']='Ticket submitted via e-mail piping';
$hesklang['audit_submitted_via_piping']='Ticket submitted via e-mail piping'; // thist11
$hesklang['audit_attachment_deleted']='%s deleted attachment %s'; // %s = date, deleted attachment, user making change
$hesklang['audit_merged']='%s merged ticket %s with this ticket'; // %s = date, merged ticket ID, user making change, thist13
$hesklang['audit_time_worked']='%s updated time worked to %s'; // %s = date, new time worked, user making change
$hesklang['audit_submitted_by']='%s submitted ticket';
$hesklang['audit_submitted_via_pop']='Ticket submitted via POP3 fetching';
$hesklang['audit_submitted_via_pop']='Ticket submitted via POP3 fetching'; // thist16
// DO NOT CHANGE BELOW
if (!defined('IN_SCRIPT')) die('PHP syntax OK!');