Netsyms/Mods-for-HESK-Netsyms
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Closes #98 Add email template for re-opening ticket assigned to diff user

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This commit is contained in:
Mike Koch 2014-12-31 11:19:15 -05:00
parent 3d2616ba89
commit dfb07b979c
3 changed files with 20 additions and 0 deletions
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3
inc/email_functions.inc.php
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@ -246,6 +246,9 @@ function hesk_validEmails()
// --> New note by someone to a ticket assigned to you // --> New note by someone to a ticket assigned to you
'new_note' => $hesklang['new_note'], 'new_note' => $hesklang['new_note'],
// --> Assigned ticket reopened
'ticket_reopen_assigned' => $hesklang['ticket_reopen_assigned'],
); );
} // END hesk_validEmails() } // END hesk_validEmails()

16
language/en/emails/ticket_reopen_assigned.txt Normal file
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@ -0,0 +1,16 @@
Hello,
A support ticket assigned to you has been re-opened.
%%NAME%% has just re-opened the ticket "%%SUBJECT%%".
Tracking ID: %%TRACK_ID%%
You can manage this ticket here:
%%TRACK_URL%%
Regards,
%%SITE_TITLE%%
%%SITE_URL%%

1
language/en/text.php
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@ -32,6 +32,7 @@ $hesklang['custom_field_setting_help'] = 'Enabling this setting will use the nam
file\'s key, rather than the direct name itself. This allows the custom field to be translated into different languages.'; file\'s key, rather than the direct name itself. This allows the custom field to be translated into different languages.';
$hesklang['enable_custom_field_language'] = 'Enable multilanguage support'; $hesklang['enable_custom_field_language'] = 'Enable multilanguage support';
$hesklang['custom_language_key'] = 'Field language file key'; $hesklang['custom_language_key'] = 'Field language file key';
$hesklang['ticket_reopen_assigned'] = '[#%%TRACK_ID%%] Assigned ticket reopened';
// ADDED OR MODIFIED IN Mods For HESK 1.6.0 // ADDED OR MODIFIED IN Mods For HESK 1.6.0
$hesklang['ticket_closed'] = '[#%%TRACK_ID%%] Ticket closed/resolved'; $hesklang['ticket_closed'] = '[#%%TRACK_ID%%] Ticket closed/resolved';