Starting to work on ticket search
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@ -64,7 +64,9 @@ if (hesk_checkPermission('can_view_tickets', 0)) {
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<section class="content">
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<section class="content">
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<div class="box">
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<div class="box">
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<div class="box-header with-border">
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<div class="box-header with-border">
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<h1 class="box-title"><?php echo $hesklang['open_tickets']; ?></h1>
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<h1 class="box-title">
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<?php echo $hesklang['tickets']; ?>
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</h1>
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<div class="box-tools pull-right">
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<div class="box-tools pull-right">
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<button type="button" class="btn btn-box-tool" data-widget="collapse">
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<button type="button" class="btn btn-box-tool" data-widget="collapse">
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<i class="fa fa-minus" data-toggle="tooltip" title="Collapse"></i>
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<i class="fa fa-minus" data-toggle="tooltip" title="Collapse"></i>
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@ -76,6 +78,9 @@ if (hesk_checkPermission('can_view_tickets', 0)) {
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</table>
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</table>
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</div>
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</div>
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<div class="box-footer clearfix">
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<a href="new_ticket.php" class="btn btn-success"><span class="glyphicon glyphicon-plus-sign"></span> <?php echo $hesklang['nti']; ?></a>
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</div>
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</div>
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</div>
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</section>
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</section>
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20
inc/ticket/get_tickets.inc.php
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20
inc/ticket/get_tickets.inc.php
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@ -0,0 +1,20 @@
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<?php
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/**
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* @param $search_filter Filter to search by. Valid criteria:
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* //TODO
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*/
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function get_tickets($search_filter, $hesk_settings) {
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$sql = "SELECT `id`, `trackid`, `name`, `email`, `category`, `priority`, `subject`, LEFT(`message`, 400) AS `message`,
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`dt`, `lastchange`, `firstreply`, `closedat`, `status`, `openedby`, `firstreplyby`, `closedby`, `replies`, `staffreplies`, `owner`,
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`time_worked`, `lastreplier`, `replierid`, `archive`, `locked`, `merged`, `due_date`, `latitude`, `longitude`, `user_agent`,
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`screen_resolution_width`, `screen_resolution_height`";
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foreach ($hesk_settings['custom_fields'] as $k => $v) {
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if ($v['use']) {
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$sql_final .= ", `" . $k . "`";
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}
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}
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$sql_final .= " FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE ";
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}
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