Netsyms/Mods-for-HESK-Netsyms
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#157 Enforce closable on the customer-side ticket page

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Mike Koch 2015-04-09 16:13:15 -04:00
parent 8be17f91e7
commit e2d3eb92ac
1 changed files with 11 additions and 3 deletions
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14
ticket.php
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@ -264,9 +264,17 @@ require_once(HESK_PATH . 'inc/header.inc.php');
<p><?php echo $hesklang['last_update']; ?>: <?php echo hesk_date($ticket['lastchange'], true); ?></p>
</div>
<div class="col-md-2 col-md-offset-4 col-sm-12 close-ticket">
<p><?php $random=rand(10000,99999);
if ($ticket['isClosed'] == true && $ticket['locked'] != 1 && $hesk_settings['custopen']) {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&amp;s=2&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'" title="'.$hesklang['open_action'].'">'.$hesklang['open_action'].'</a>';}
elseif ($hesk_settings['custclose']) {echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&amp;s=3&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'" title="'.$hesklang['close_action'].'">'.$hesklang['close_action'].'</a>';} ?></p>
<p><?php
$statusRS = hesk_dbQuery('SELECT `Closable` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `ID` = '.intval($ticket['status']));
$status = hesk_dbFetchAssoc($statusRS);
$isClosable = $status['Closable'] == 'yes' || $status['Closable'] == 'conly';
$random=rand(10000,99999);
if ($ticket['isClosed'] == true && $ticket['locked'] != 1 && $hesk_settings['custopen']) {
echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&amp;s=2&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'" title="'.$hesklang['open_action'].'">'.$hesklang['open_action'].'</a>';
}
elseif ($hesk_settings['custclose'] && $isClosable) {
echo '<a href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&amp;s=3&amp;Refresh='.$random.'&amp;token='.hesk_token_echo(0).'" title="'.$hesklang['close_action'].'">'.$hesklang['close_action'].'</a>';
} ?></p>
</div>
</div>
<div class="row medLowPriority">