Still working on admin ticket
This commit is contained in:
Mike Koch
parent
12aca461ad
commit
e3d2052912
@ -690,6 +690,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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<div class="col-md-6">
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<table class="table table-striped">
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<tbody>
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<?php if ($ticket['email'] !== ''): ?>
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<tr>
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<td><b><?php echo $hesklang['email']; ?></b></td>
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<td>
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@ -713,7 +714,37 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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?>
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</td>
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</tr>
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<?php if ($hesk_settings['time_worked']): ?>
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<?php endif; if ($hesk_settings['time_worked']): ?>
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<tr>
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<td><strong><?php echo $hesklang['ip']; ?></strong></td>
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<td>
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<?php
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// Format IP for lookup
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if ($ticket['ip'] == 'Unknown' || $ticket['ip'] == $hesklang['unknown']) {
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echo $hesklang['unknown'];
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} else {
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echo '<a href="../ip_whois.php?ip=' . urlencode($ticket['ip']) . '">' . $ticket['ip'] . '</a>';
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if ($can_ban_ips) {
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if ($ip_id = hesk_isBannedIP($ticket['ip'])) {
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if ($can_unban_ips) {
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echo '<a href="banned_ips.php?a=unban&track=' . $trackingID . '&id=' . intval($ip_id) . '&token=' . hesk_token_echo(0) . '">
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<i class="fa fa-ban red icon-link gray-on-hover" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['ipisban'] . ' ' . $hesklang['click_unban'] . '"></i>
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</a> ';
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} else {
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echo '<i class="fa fa-ban icon-link red" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['ipisban'] . '"></i>';
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}
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} else {
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echo '<a href="banned_ips.php?a=ban&track=' . $trackingID . '&ip=' . urlencode($ticket['ip']) . '&token=' . hesk_token_echo(0) . '">
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<i class="fa fa-ban gray icon-link red-on-hover" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['savebanip'] . '"></i>
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</a> ';
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}
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}
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}
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?>
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</td>
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</tr>
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<tr>
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<td><b><?php echo $hesklang['ts']; ?></b></td>
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<td>
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@ -903,80 +934,61 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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</div>
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</div>
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</div>
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</section>
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<div class="row" style="padding: 20px">
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<div class="col-md-2">
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</div>
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<div class="col-md-10">
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<?php
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/* Do we need or have any canned responses? */
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$can_options = hesk_printCanned();
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?>
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<div class="blankSpace"></div>
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<!-- BEGIN TICKET HEAD -->
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<div class="table-bordered">
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<div class="row">
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<div class="col-md-12">
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<h3>
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<?php
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echo $ticket['subject'];
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?></h3>
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</div>
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</div>
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<div class="row medLowPriority">
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<?php
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<div class="table-bordered status-row">
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<div class="row no-margins med-low-priority">
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<?php
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$priorityLanguages = array(
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0 => $hesklang['critical'],
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1 => $hesklang['high'],
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2 => $hesklang['medium'],
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3 => $hesklang['low']
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);
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$options = array();
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for ($i = 0; $i < 4; $i++) {
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$selected = $ticket['priority'] == $i ? 'selected' : '';
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array_push($options, '<option value="' . $i . '" ' . $selected . '>' . $priorityLanguages[$i] . '</option>');
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}
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$priorityLanguages = array(
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0 => $hesklang['critical'],
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1 => $hesklang['high'],
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2 => $hesklang['medium'],
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3 => $hesklang['low']
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);
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$options = array();
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for ($i = 0; $i < 4; $i++) {
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$selected = $ticket['priority'] == $i ? 'selected' : '';
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array_push($options, '<option value="' . $i . '" ' . $selected . '>' . $priorityLanguages[$i] . '</option>');
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}
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echo '<div class="ticket-cell-admin col-md-3 col-sm-12 ';
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if ($ticket['priority'] == 0) {
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echo 'criticalPriority">';
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} elseif ($ticket['priority'] == 1) {
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echo 'highPriority">';
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} else {
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echo 'medLowPriority">';
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}
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echo '<div class="ticket-cell-admin col-md-3 col-sm-12 ';
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if ($ticket['priority'] == 0) {
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echo 'critical-priority">';
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} elseif ($ticket['priority'] == 1) {
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echo 'high-priority">';
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} else {
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echo 'med-low-priority">';
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}
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echo '<p class="ticketPropertyTitle">' . $hesklang['priority'] . '</p>';
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echo '<p class="ticket-property-title">' . $hesklang['priority'] . '</p>';
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echo '<form style="margin-bottom:0;" id="changePriorityForm" action="priority.php" method="post">
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echo '<form style="margin-bottom:0;" id="changePriorityForm" action="priority.php" method="post">
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<span style="white-space:nowrap;">
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<select class="form-control" name="priority" onchange="document.getElementById(\'changePriorityForm\').submit();">';
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echo implode('', $options);
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echo '
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echo implode('', $options);
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echo '
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</select>
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<input type="submit" style="display: none" value="' . $hesklang['go'] . '" /><input type="hidden" name="track" value="' . $trackingID . '" />
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<input type="hidden" name="token" value="' . hesk_token_echo(0) . '" />';
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if ($isManager) {
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echo '<input type="hidden" name="isManager" value="1">';
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}
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echo '</span>
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if ($isManager) {
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echo '<input type="hidden" name="isManager" value="1">';
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}
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echo '</span>
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</form>
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</div>';
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echo '<div class="col-md-3 col-sm-12 ticket-cell-admin"><p class="ticketPropertyTitle">' . $hesklang['status'] . '</p>';
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$status_options = array();
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$results = mfh_getAllStatuses();
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foreach ($results as $row) {
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$selected = $ticket['status'] == $row['ID'] ? 'selected' : '';
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$status_options[$row['ID']] = '<option value="' . $row['ID'] . '" ' . $selected . '>' . mfh_getDisplayTextForStatusId($row['ID']) . '</option>';
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}
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echo '<div class="col-md-3 col-sm-12 ticket-cell-admin"><p class="ticket-property-title">' . $hesklang['status'] . '</p>';
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$status_options = array();
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$results = mfh_getAllStatuses();
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foreach ($results as $row) {
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$selected = $ticket['status'] == $row['ID'] ? 'selected' : '';
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$status_options[$row['ID']] = '<option value="' . $row['ID'] . '" ' . $selected . '>' . mfh_getDisplayTextForStatusId($row['ID']) . '</option>';
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}
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echo '
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echo '
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<form role="form" id="changeStatusForm" style="margin-bottom:0;" action="change_status.php" method="post">
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<span style="white-space:nowrap;">
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<select class="form-control" onchange="document.getElementById(\'changeStatusForm\').submit();" name="s">
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@ -985,44 +997,44 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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<input type="submit" style="display:none;" value="' . $hesklang['go'] . '" class="btn btn-default" /><input type="hidden" name="track" value="' . $trackingID . '" />
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<input type="hidden" name="token" value="' . hesk_token_echo(0) . '" />';
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if ($isManager) {
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echo '<input type="hidden" name="isManager" value="1">';
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}
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echo '</span>
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if ($isManager) {
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echo '<input type="hidden" name="isManager" value="1">';
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}
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echo '</span>
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</form>
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</div>';
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echo '<div class="col-md-3 col-sm-12 ticket-cell-admin"><p class="ticketPropertyTitle">' . $hesklang['owner'] . '</p>';
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echo '<div class="col-md-3 col-sm-12 ticket-cell-admin"><p class="ticket-property-title">' . $hesklang['owner'] . '</p>';
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if (hesk_checkPermission('can_assign_others', 0) || $isManager) {
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echo '
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if (hesk_checkPermission('can_assign_others', 0) || $isManager) {
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echo '
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<form style="margin-bottom:0;" id="changeOwnerForm" action="assign_owner.php" method="post">
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<span style="white-space:nowrap;">
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<select class="form-control" name="owner" onchange="document.getElementById(\'changeOwnerForm\').submit();">';
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$selectedForUnassign = 'selected';
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foreach ($admins as $k => $v) {
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$selected = '';
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if ($k == $ticket['owner']) {
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$selectedForUnassign = '';
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$selected = 'selected';
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}
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echo '<option value="' . $k . '" ' . $selected . '>' . $v . '</option>';
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$selectedForUnassign = 'selected';
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foreach ($admins as $k => $v) {
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$selected = '';
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if ($k == $ticket['owner']) {
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$selectedForUnassign = '';
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$selected = 'selected';
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}
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echo '<option value="-1" ' . $selectedForUnassign . '> > ' . $hesklang['unas'] . ' < </option>';
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echo '</select>
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<input type="submit" style="display: none" value="' . $hesklang['go'] . '" class="orangebutton" onmouseover="hesk_btn(this,\'orangebuttonover\');" onmouseout="hesk_btn(this,\'orangebutton\');" />
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<input type="hidden" name="track" value="' . $trackingID . '" />
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<input type="hidden" name="token" value="' . hesk_token_echo(0) . '" />
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</span>';
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} else {
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echo '<p class="ticketPropertyText">';
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echo isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] :
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($can_assign_self ? $hesklang['unas'] . ' [<a href="assign_owner.php?track=' . $trackingID . '&owner=' . $_SESSION['id'] . '&token=' . hesk_token_echo(0) . '">' . $hesklang['asss'] . '</a>]' : $hesklang['unas']);
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echo '</p>';
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echo '<option value="' . $k . '" ' . $selected . '>' . $v . '</option>';
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}
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echo '</form></div>';
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echo '<div class="col-md-3 col-sm-12 ticket-cell-admin"><p class="ticketPropertyTitle">' . $hesklang['category'] . '</p>';
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if ($can_change_cat) {
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echo '
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echo '<option value="-1" ' . $selectedForUnassign . '> > ' . $hesklang['unas'] . ' < </option>';
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echo '</select>
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<input type="submit" style="display: none" value="' . $hesklang['go'] . '">
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<input type="hidden" name="track" value="' . $trackingID . '">
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<input type="hidden" name="token" value="' . hesk_token_echo(0) . '">
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</span>';
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} else {
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echo '<p class="ticket-property-text">';
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echo isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] :
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($can_assign_self ? $hesklang['unas'] . ' [<a href="assign_owner.php?track=' . $trackingID . '&owner=' . $_SESSION['id'] . '&token=' . hesk_token_echo(0) . '">' . $hesklang['asss'] . '</a>]' : $hesklang['unas']);
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echo '</p>';
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}
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echo '</form></div>';
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echo '<div class="col-md-3 col-sm-12 ticket-cell-admin"><p class="ticket-property-title">' . $hesklang['category'] . '</p>';
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if ($can_change_cat) {
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echo '
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<form style="margin-bottom:0;" id="changeCategory" action="move_category.php" method="post">
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@ -1031,18 +1043,76 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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' . $categories_options . '
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</select>
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<input type="submit" style="display: none" value="' . $hesklang['go'] . '" /><input type="hidden" name="track" value="' . $trackingID . '" />
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<input type="hidden" name="token" value="' . hesk_token_echo(0) . '" />
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<input type="submit" style="display: none" value="' . $hesklang['go'] . '">
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<input type="hidden" name="track" value="' . $trackingID . '">
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<input type="hidden" name="token" value="' . hesk_token_echo(0) . '">
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</span>
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</form>';
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} else {
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echo '<p class="ticketPropertyText">' . $category['name'] . '</p>';
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}
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echo '</div>';
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?>
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} else {
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echo '<p class="ticket-property-text">' . $category['name'] . '</p>';
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}
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echo '</div>';
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?>
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</div>
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</div>
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<div class="box">
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<div class="box-header with-border">
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<h1 class="box-title">
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<?php echo $hesklang['message']; ?>
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</h1>
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<div class="box-tools pull-right">
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<button type="button" class="btn btn-box-tool" data-widget="collapse">
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<i class="fa fa-minus"></i>
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</button>
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</div>
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</div>
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<div class="box-body">
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<?php
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/* Do we need or have any canned responses? */
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$can_options = hesk_printCanned();
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?>
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<div class="row">
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<div class="col-md-2 text-right">
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<strong><?php echo $hesklang['m_sub']; ?></strong>
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</div>
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<div class="col-md-10">
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<?php echo $ticket['subject']; ?>
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</div>
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</div>
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<?php foreach ($hesk_settings['custom_fields'] as $k => $v) {
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if ($v['use'] && $v['place'] == 0) {
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if ($modsForHesk_settings['custom_field_setting']) {
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$v['name'] = $hesklang[$v['name']];
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}
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echo '<div class="row">';
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echo '<div class="col-md-2 text-right"><strong>' . $v['name'] . ':</strong></div>';
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if ($v['type'] == 'date' && !empty($ticket[$k])) {
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$dt = date('Y-m-d h:i:s', $ticket[$k]);
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echo '<div class="col-md-10">' . hesk_dateToString($dt, 0) . '</div>';
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} else {
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echo '<div class="col-md-10">' . $ticket[$k] . '</div>';
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}
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echo '</div>';
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}
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}
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?>
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<div class="row push-down-10">
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<div class="col-md-2 text-right">
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<strong><?php echo $hesklang['message_colon']; ?></strong>
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</div>
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<div class="col-md-10">
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<?php echo $ticket['subject']; ?>
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</div>
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</div>
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</div>
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</div>
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</section>
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<div class="row" style="padding: 20px">
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<div class="col-md-10">
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<div class="blankSpace"></div>
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<!-- BEGIN TICKET HEAD -->
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<?php
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$res = hesk_dbQuery("SELECT t1.*, t2.`name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "notes` AS t1 LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS t2 ON t1.`who` = t2.`id` WHERE `ticket`='" . intval($ticket['id']) . "' ORDER BY t1.`id` " . ($hesk_settings['new_top'] ? 'DESC' : 'ASC'));
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while ($note = hesk_dbFetchAssoc($res)) {
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@ -1174,39 +1244,6 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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$color = 'class="ticketMessageContainer"';
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?>
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<div class="row ticketMessageContainer">
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<div class="col-md-3 col-xs-12">
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<div class="ticketName"><?php echo $ticket['name']; ?></div>
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<div class="ticketEmail">
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<!-- TODO -->
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</div>
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<div class="ticketEmail"><?php echo $hesklang['ip']; ?>:
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<?php
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// Format IP for lookup
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if ($ticket['ip'] == 'Unknown' || $ticket['ip'] == $hesklang['unknown']) {
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echo $hesklang['unknown'];
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} else {
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if ($can_ban_ips) {
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if ($ip_id = hesk_isBannedIP($ticket['ip'])) {
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if ($can_unban_ips) {
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echo '<a href="banned_ips.php?a=unban&track=' . $trackingID . '&id=' . intval($ip_id) . '&token=' . hesk_token_echo(0) . '">
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<i class="fa fa-ban" style="font-size:16px;color:red" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['ipisban'] . ' ' . $hesklang['click_unban'] . '"></i>
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</a> ';
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} else {
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echo '<i class="fa fa-ban" style="font-size:16px;color:red" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['ipisban'] . '"></i>';
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}
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} else {
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echo '<a href="banned_ips.php?a=ban&track=' . $trackingID . '&ip=' . urlencode($ticket['ip']) . '&token=' . hesk_token_echo(0) . '">
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<i class="fa fa-ban" style="font-size:16px;color:grey" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['savebanip'] . '"></i>
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</a> ';
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}
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}
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echo '<a href="../ip_whois.php?ip=' . urlencode($ticket['ip']) . '">' . $ticket['ip'] . '</a>';
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}
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?>
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</div>
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</div>
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<div class="col-md-9 col-xs-12 pushMarginLeft">
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<div class="ticketMessageTop withBorder">
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<!-- Action Buttons -->
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@ -1216,24 +1253,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
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<p><br/><?php echo $hesklang['date']; ?>: <?php echo hesk_date($ticket['dt'], true); ?>
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<!-- Custom Fields Before Message -->
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<?php
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foreach ($hesk_settings['custom_fields'] as $k => $v) {
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if ($v['use'] && $v['place'] == 0) {
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if ($modsForHesk_settings['custom_field_setting']) {
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$v['name'] = $hesklang[$v['name']];
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}
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echo '<p>' . $v['name'] . ': ';
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if ($v['type'] == 'date' && !empty($ticket[$k])) {
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$dt = date('Y-m-d h:i:s', $ticket[$k]);
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echo hesk_dateToString($dt, 0);
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} else {
|
||||
echo $ticket[$k];
|
||||
}
|
||||
echo '</p>';
|
||||
}
|
||||
}
|
||||
?>
|
||||
</div>
|
||||
<div class="ticketMessageBottom">
|
||||
<!-- Message -->
|
||||
|
||||
@ -3,7 +3,8 @@
|
||||
}
|
||||
|
||||
.red,
|
||||
.important {
|
||||
.important,
|
||||
.critical-priority {
|
||||
color: red;
|
||||
}
|
||||
|
||||
@ -32,6 +33,14 @@
|
||||
color: blue;
|
||||
}
|
||||
|
||||
.med-low-priority {
|
||||
background-color: #8BB467;
|
||||
}
|
||||
|
||||
.high-priority {
|
||||
background-color: #ff6a00;
|
||||
}
|
||||
|
||||
/* Hover colors */
|
||||
.red-on-hover:hover {
|
||||
color: red;
|
||||
|
||||
@ -24,4 +24,61 @@
|
||||
|
||||
.dropdown-menu>li>span>.fa {
|
||||
margin-right: 10px;
|
||||
}
|
||||
|
||||
.no-margins {
|
||||
margin: 0;
|
||||
}
|
||||
|
||||
@media (max-width: 991px) {
|
||||
.ticket-cell-admin {
|
||||
border-bottom: solid 1px #ddd;
|
||||
border-right: 0;
|
||||
padding-top: 5px;
|
||||
height: 100px;
|
||||
}
|
||||
}
|
||||
|
||||
@media (min-width: 992px) {
|
||||
.ticket-cell-admin {
|
||||
border-bottom: 0;
|
||||
border-right: solid 1px #ddd;
|
||||
margin-top: 1px;
|
||||
height: 100px;
|
||||
padding-top: 10px;
|
||||
}
|
||||
}
|
||||
|
||||
.ticket-property-title {
|
||||
color: rgba(255, 255, 255, .75);
|
||||
font-size: 11px;
|
||||
text-transform: uppercase;
|
||||
}
|
||||
|
||||
@media (min-width: 992px) {
|
||||
.ticketPropertyText {
|
||||
overflow: hidden;
|
||||
text-overflow: ellipsis;
|
||||
white-space: nowrap;
|
||||
}
|
||||
|
||||
.ticketPropertyText:hover {
|
||||
white-space: normal;
|
||||
overflow: visible;
|
||||
}
|
||||
}
|
||||
|
||||
.ticketPropertyText {
|
||||
font-size: 16px;
|
||||
line-height: 1em;
|
||||
color: #fff;
|
||||
padding-bottom: 2px;
|
||||
}
|
||||
|
||||
.status-row {
|
||||
margin-bottom: 20px;
|
||||
}
|
||||
|
||||
.push-down-10 {
|
||||
margin-top: 10px;
|
||||
}
|
||||
@ -40,6 +40,7 @@ $hesklang['updated_colon'] = 'Updated:';
|
||||
$hesklang['last_replier_colon'] = 'Last replier:';
|
||||
$hesklang['click_to_edit'] = 'Click to edit';
|
||||
$hesklang['no_device_information'] = 'No device information';
|
||||
$hesklang['message_colon'] = 'Message:';
|
||||
|
||||
// ADDED OR MODIFIED IN Mods for HESK 2.6.0
|
||||
$hesklang['search_logs'] = 'Search Logs';
|
||||
|
||||
Loading…
x
Reference in New Issue
Block a user