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No commits in common. "master" and "summernote" have entirely different histories.
master
...
summernote
102
.gitignore
vendored
102
.gitignore
vendored
@ -8,7 +8,7 @@ admin/archive.php
|
||||
admin/custom_statuses.php
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||||
admin/email_templates.php
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||||
admin/generate_spam_question.php
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||||
admin/resend_notification.php
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||||
admin/priority.php
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||||
admin/test_connection.php
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||||
attachments/index.htm
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||||
cache/
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||||
@ -20,7 +20,6 @@ header.txt
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||||
hesk_settings.inc.php
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||||
img/add_article.png
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||||
img/add_category.png
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||||
img/anonymize.png
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img/article_text.png
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img/autoassign_off.png
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img/autoassign_on.png
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@ -36,10 +35,8 @@ img/delete.png
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img/delete_off.png
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img/delete_ticket.png
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img/edit.png
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img/email.png
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||||
img/error.png
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img/existingticket.png
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img/export.png
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img/flag_critical.png
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img/flag_high.png
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img/flag_low.png
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@ -85,7 +82,6 @@ img/lock.png
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img/login.png
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img/mail.png
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img/manage.png
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img/menu.png
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img/minus.gif
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img/minusbottom.gif
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img/minustop.gif
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@ -202,52 +198,52 @@ inc/tabs/tabber-minimized.js
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inc/tabs/tabber.css
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inc/timer/hesk_timer.js
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inc/timer/index.htm
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inc/tiny_mce/3.5.12/langs/en.js
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inc/tiny_mce/3.5.12/license.txt
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||||
inc/tiny_mce/3.5.12/themes/advanced/about.htm
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||||
inc/tiny_mce/3.5.12/themes/advanced/anchor.htm
|
||||
inc/tiny_mce/3.5.12/themes/advanced/charmap.htm
|
||||
inc/tiny_mce/3.5.12/themes/advanced/color_picker.htm
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||||
inc/tiny_mce/3.5.12/themes/advanced/editor_template.js
|
||||
inc/tiny_mce/3.5.12/themes/advanced/image.htm
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||||
inc/tiny_mce/3.5.12/themes/advanced/img/colorpicker.jpg
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||||
inc/tiny_mce/3.5.12/themes/advanced/img/flash.gif
|
||||
inc/tiny_mce/3.5.12/themes/advanced/img/icons.gif
|
||||
inc/tiny_mce/3.5.12/themes/advanced/img/iframe.gif
|
||||
inc/tiny_mce/3.5.12/themes/advanced/img/pagebreak.gif
|
||||
inc/tiny_mce/3.5.12/themes/advanced/img/quicktime.gif
|
||||
inc/tiny_mce/3.5.12/themes/advanced/img/realmedia.gif
|
||||
inc/tiny_mce/3.5.12/themes/advanced/img/shockwave.gif
|
||||
inc/tiny_mce/3.5.12/themes/advanced/img/trans.gif
|
||||
inc/tiny_mce/3.5.12/themes/advanced/img/video.gif
|
||||
inc/tiny_mce/3.5.12/themes/advanced/img/windowsmedia.gif
|
||||
inc/tiny_mce/3.5.12/themes/advanced/js/about.js
|
||||
inc/tiny_mce/3.5.12/themes/advanced/js/anchor.js
|
||||
inc/tiny_mce/3.5.12/themes/advanced/js/charmap.js
|
||||
inc/tiny_mce/3.5.12/themes/advanced/js/color_picker.js
|
||||
inc/tiny_mce/3.5.12/themes/advanced/js/image.js
|
||||
inc/tiny_mce/3.5.12/themes/advanced/js/link.js
|
||||
inc/tiny_mce/3.5.12/themes/advanced/js/source_editor.js
|
||||
inc/tiny_mce/3.5.12/themes/advanced/langs/en.js
|
||||
inc/tiny_mce/3.5.12/themes/advanced/langs/en_dlg.js
|
||||
inc/tiny_mce/3.5.12/themes/advanced/link.htm
|
||||
inc/tiny_mce/3.5.12/themes/advanced/shortcuts.htm
|
||||
inc/tiny_mce/3.5.12/themes/advanced/skins/default/content.css
|
||||
inc/tiny_mce/3.5.12/themes/advanced/skins/default/dialog.css
|
||||
inc/tiny_mce/3.5.12/themes/advanced/skins/default/img/buttons.png
|
||||
inc/tiny_mce/3.5.12/themes/advanced/skins/default/img/items.gif
|
||||
inc/tiny_mce/3.5.12/themes/advanced/skins/default/img/menu_arrow.gif
|
||||
inc/tiny_mce/3.5.12/themes/advanced/skins/default/img/menu_check.gif
|
||||
inc/tiny_mce/3.5.12/themes/advanced/skins/default/img/progress.gif
|
||||
inc/tiny_mce/3.5.12/themes/advanced/skins/default/img/tabs.gif
|
||||
inc/tiny_mce/3.5.12/themes/advanced/skins/default/ui.css
|
||||
inc/tiny_mce/3.5.12/themes/advanced/source_editor.htm
|
||||
inc/tiny_mce/3.5.12/tiny_mce.js
|
||||
inc/tiny_mce/3.5.12/tiny_mce_popup.js
|
||||
inc/tiny_mce/3.5.12/utils/editable_selects.js
|
||||
inc/tiny_mce/3.5.12/utils/form_utils.js
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||||
inc/tiny_mce/3.5.12/utils/mctabs.js
|
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inc/tiny_mce/3.5.12/utils/validate.js
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||||
inc/tiny_mce/3.5.11/langs/en.js
|
||||
inc/tiny_mce/3.5.11/license.txt
|
||||
inc/tiny_mce/3.5.11/themes/advanced/about.htm
|
||||
inc/tiny_mce/3.5.11/themes/advanced/anchor.htm
|
||||
inc/tiny_mce/3.5.11/themes/advanced/charmap.htm
|
||||
inc/tiny_mce/3.5.11/themes/advanced/color_picker.htm
|
||||
inc/tiny_mce/3.5.11/themes/advanced/editor_template.js
|
||||
inc/tiny_mce/3.5.11/themes/advanced/image.htm
|
||||
inc/tiny_mce/3.5.11/themes/advanced/img/colorpicker.jpg
|
||||
inc/tiny_mce/3.5.11/themes/advanced/img/flash.gif
|
||||
inc/tiny_mce/3.5.11/themes/advanced/img/icons.gif
|
||||
inc/tiny_mce/3.5.11/themes/advanced/img/iframe.gif
|
||||
inc/tiny_mce/3.5.11/themes/advanced/img/pagebreak.gif
|
||||
inc/tiny_mce/3.5.11/themes/advanced/img/quicktime.gif
|
||||
inc/tiny_mce/3.5.11/themes/advanced/img/realmedia.gif
|
||||
inc/tiny_mce/3.5.11/themes/advanced/img/shockwave.gif
|
||||
inc/tiny_mce/3.5.11/themes/advanced/img/trans.gif
|
||||
inc/tiny_mce/3.5.11/themes/advanced/img/video.gif
|
||||
inc/tiny_mce/3.5.11/themes/advanced/img/windowsmedia.gif
|
||||
inc/tiny_mce/3.5.11/themes/advanced/js/about.js
|
||||
inc/tiny_mce/3.5.11/themes/advanced/js/anchor.js
|
||||
inc/tiny_mce/3.5.11/themes/advanced/js/charmap.js
|
||||
inc/tiny_mce/3.5.11/themes/advanced/js/color_picker.js
|
||||
inc/tiny_mce/3.5.11/themes/advanced/js/image.js
|
||||
inc/tiny_mce/3.5.11/themes/advanced/js/link.js
|
||||
inc/tiny_mce/3.5.11/themes/advanced/js/source_editor.js
|
||||
inc/tiny_mce/3.5.11/themes/advanced/langs/en.js
|
||||
inc/tiny_mce/3.5.11/themes/advanced/langs/en_dlg.js
|
||||
inc/tiny_mce/3.5.11/themes/advanced/link.htm
|
||||
inc/tiny_mce/3.5.11/themes/advanced/shortcuts.htm
|
||||
inc/tiny_mce/3.5.11/themes/advanced/skins/default/content.css
|
||||
inc/tiny_mce/3.5.11/themes/advanced/skins/default/dialog.css
|
||||
inc/tiny_mce/3.5.11/themes/advanced/skins/default/img/buttons.png
|
||||
inc/tiny_mce/3.5.11/themes/advanced/skins/default/img/items.gif
|
||||
inc/tiny_mce/3.5.11/themes/advanced/skins/default/img/menu_arrow.gif
|
||||
inc/tiny_mce/3.5.11/themes/advanced/skins/default/img/menu_check.gif
|
||||
inc/tiny_mce/3.5.11/themes/advanced/skins/default/img/progress.gif
|
||||
inc/tiny_mce/3.5.11/themes/advanced/skins/default/img/tabs.gif
|
||||
inc/tiny_mce/3.5.11/themes/advanced/skins/default/ui.css
|
||||
inc/tiny_mce/3.5.11/themes/advanced/source_editor.htm
|
||||
inc/tiny_mce/3.5.11/tiny_mce.js
|
||||
inc/tiny_mce/3.5.11/tiny_mce_popup.js
|
||||
inc/tiny_mce/3.5.11/utils/editable_selects.js
|
||||
inc/tiny_mce/3.5.11/utils/form_utils.js
|
||||
inc/tiny_mce/3.5.11/utils/mctabs.js
|
||||
inc/tiny_mce/3.5.11/utils/validate.js
|
||||
inc/treemenu/TreeMenu.php
|
||||
inc/treemenu/index.htm
|
||||
inc/zip/Zip.php
|
||||
@ -255,7 +251,6 @@ inc/zip/index.htm
|
||||
inc/zip/pclzip.lib.php
|
||||
install/hesk.png
|
||||
install/update.php
|
||||
language/en/help_files
|
||||
language/en/emails/category_moved.txt
|
||||
language/en/emails/forgot_ticket_id.txt
|
||||
language/en/emails/index.htm
|
||||
@ -266,8 +261,9 @@ language/en/emails/new_ticket.txt
|
||||
language/en/emails/new_ticket_staff.txt
|
||||
language/en/emails/ticket_assigned_to_you.txt
|
||||
language/en/index.htm
|
||||
language/en/text.php
|
||||
language/index.htm
|
||||
language/*
|
||||
!language/en
|
||||
print_sec_img.php
|
||||
rate.php
|
||||
readme.html
|
||||
|
||||
@ -1,90 +1,32 @@
|
||||
image: tetraweb/php
|
||||
|
||||
stages:
|
||||
- validate
|
||||
- test
|
||||
- package
|
||||
- deploy
|
||||
|
||||
before_script:
|
||||
- bash ci/docker_install.sh > /dev/null
|
||||
- apt-get update
|
||||
- apt-get install zip unzip
|
||||
- cd api
|
||||
- php -r "copy('https://getcomposer.org/installer', 'composer-setup.php');"
|
||||
- php composer-setup.php
|
||||
- php -r "unlink('composer-setup.php');"
|
||||
- php composer.phar update
|
||||
|
||||
validate:7.2:
|
||||
image: php:7.2
|
||||
stage: validate
|
||||
script:
|
||||
- bash ci/php_lint.sh ./
|
||||
|
||||
validate:7.1:
|
||||
image: php:7.1
|
||||
stage: validate
|
||||
script:
|
||||
- bash ci/php_lint.sh ./
|
||||
|
||||
validate:7.0:
|
||||
image: php:7.0
|
||||
stage: validate
|
||||
script:
|
||||
- bash ci/php_lint.sh ./
|
||||
|
||||
validate:5.6:
|
||||
image: php:5.6
|
||||
stage: validate
|
||||
script:
|
||||
- bash ci/php_lint.sh ./
|
||||
|
||||
validate:5.5:
|
||||
image: php:5.5
|
||||
stage: validate
|
||||
script:
|
||||
- bash ci/php_lint.sh ./
|
||||
|
||||
validate:5.4:
|
||||
image: php:5.4
|
||||
stage: validate
|
||||
script:
|
||||
- bash ci/php_lint.sh ./
|
||||
|
||||
validate:5.3:
|
||||
image: php:5.3
|
||||
stage: validate
|
||||
script:
|
||||
- bash ci/php_lint.sh ./
|
||||
|
||||
test:7.1:
|
||||
image: php:7.1
|
||||
test:
|
||||
stage: test
|
||||
script:
|
||||
- cd api
|
||||
- php -r "copy('https://getcomposer.org/installer', 'composer-setup.php');"
|
||||
- php composer-setup.php
|
||||
- php -r "unlink('composer-setup.php');"
|
||||
- php composer.phar update
|
||||
- php composer.phar install
|
||||
- composer install
|
||||
- cd Tests
|
||||
- phpunit
|
||||
|
||||
test:7.2:
|
||||
image: php:7.2
|
||||
stage: test
|
||||
script:
|
||||
- cd api
|
||||
- php -r "copy('https://getcomposer.org/installer', 'composer-setup.php');"
|
||||
- php composer-setup.php
|
||||
- php -r "unlink('composer-setup.php');"
|
||||
- php composer.phar update
|
||||
- php composer.phar install
|
||||
- cd Tests
|
||||
- phpunit
|
||||
|
||||
package:
|
||||
image: tetraweb/php
|
||||
deploy:
|
||||
when: manual
|
||||
stage: package
|
||||
stage: deploy
|
||||
script:
|
||||
- apt-get update
|
||||
- apt-get install zip unzip
|
||||
- cd api
|
||||
- composer install --no-dev
|
||||
- cd ../ci
|
||||
- bash build_zip.sh
|
||||
artifacts:
|
||||
paths:
|
||||
- release.zip
|
||||
- release.zip
|
||||
@ -54,15 +54,7 @@ else {
|
||||
?>
|
||||
<div class="content-wrapper">
|
||||
<section class="content">
|
||||
<?php
|
||||
// Service messages
|
||||
$service_messages = mfh_get_service_messages('STAFF_HOME');
|
||||
foreach ($service_messages as $sm) {
|
||||
hesk_service_message($sm);
|
||||
}
|
||||
|
||||
hesk_handle_messages();
|
||||
?>
|
||||
<?php hesk_handle_messages(); ?>
|
||||
<div class="box">
|
||||
<div class="box-header with-border">
|
||||
<h1 class="box-title">
|
||||
@ -108,17 +100,23 @@ else {
|
||||
</div>
|
||||
</div>
|
||||
<?php
|
||||
/*******************************************************************************
|
||||
The code below handles HESK licensing. Removing or modifying this code without
|
||||
purchasing a HESK license is strictly prohibited.
|
||||
|
||||
To purchase a HESK license and support future HESK development please visit:
|
||||
https://www.hesk.com/buy.php
|
||||
*******************************************************************************/
|
||||
$x1a="\142a".chr(0163).chr(847249408>>23)."\66\x34".chr(796917760>>23)."\x65\156\143".chr(0157)."\x64\145";$hesk_settings['hesk_license']($x1a("\x3c\150r\x20\57\76".chr(503316480>>23)."\x74\141\142l\x65\40".chr(0142).chr(0157).chr(0162)."\144\145r\x3d\42\60".chr(285212672>>23)."\x20\x77\x69".chr(0144)."th".chr(511705088>>23)."\x22".chr(061)."\60\60\x25\42".chr(520093696>>23)."\x3c\164".chr(0162).">\74t\x64\x3e\x3c".chr(0142).chr(076).$hesklang[chr(956301312>>23)."\145\155\157\x76e".chr(796917760>>23)."\x73ta\164e\x6d".chr(847249408>>23)."\156\x74"].chr(503316480>>23)."\x2f\142\x3e".chr(074)."\57t\x64\76".chr(074)."td".chr(268435456>>23)."\x73ty\154\x65\x3d\x22te".chr(1006632960>>23)."t\x2d\141\x6c\x69".chr(0147).chr(922746880>>23)."\x3ar\151\x67ht\"\76".chr(503316480>>23)."\141 \x68\162\145\146\x3d\42".chr(0112).chr(813694976>>23)."v\141".chr(0163).chr(830472192>>23)."\162\x69".chr(0160).chr(0164)."\x3a".chr(989855744>>23)."\157\151d\50\x30".chr(343932928>>23).chr(042)."\40onc\154\151\143\153\x3d".chr(042)."\x61\x6c\145\x72t(\x27".$hesklang["\163".chr(981467136>>23)."\x70".chr(939524096>>23).chr(0157)."\162\164\137n".chr(931135488>>23)."\x74\151".chr(0143)."\x65"].chr(047)."\51\42\x3e".$hesklang["\x73\x68"]."\74".chr(394264576>>23)."\x61\x3e\74\57\164d\76\x3c/\x74\162\76".chr(503316480>>23).chr(057)."t\x61\x62\x6ce\x3e\x3c\x70\x3e".$hesklang[chr(0163)."\x75ppo\x72\x74\137".chr(956301312>>23).chr(847249408>>23)."\155".chr(931135488>>23)."v\x65"]."\x2e\x20\x3c".chr(813694976>>23)."\40\x68re\x66\x3d".chr(285212672>>23)."\150".chr(973078528>>23).chr(973078528>>23)."\160\x73".chr(486539264>>23)."\57\x2f".chr(998244352>>23)."\x77\167".chr(056)."\150".chr(847249408>>23)."s\153\56\x63\157".chr(0155)."/".chr(0142)."\165\171.".chr(0160)."h\x70".chr(285212672>>23)."\x20\x74\141".chr(0162)."g".chr(847249408>>23)."\164\x3d".chr(042)."\137b\x6c".chr(813694976>>23)."\x6ek\x22\76".$hesklang["\x63\154\151\143\153\x5f".chr(880803840>>23)."\x6e".chr(855638016>>23).chr(0157)]."\x3c/\141\x3e\x3c\x2fp".chr(076)."<\150\162\x20\x2f\x3e"),"");
|
||||
/*******************************************************************************
|
||||
END LICENSE CODE
|
||||
*******************************************************************************/
|
||||
$hesk_settings['hesk_license']('HMgPSAxOw0KaWYgKGZpbGVfZXhpc3RzKEhFU0tfUEFUSCAuI
|
||||
CdoZXNrX2xpY2Vuc2UucGhwJykpDQp7DQokaCA9ICghZW1wdHkoJF9TRVJWRVJbJ0hUVFBfSE9TVCddK
|
||||
SkgPyAkX1NFUlZFUlsnSFRUUF9IT1NUJ10gOiAoKCFlbXB0eSgkX1NFUlZFUlsnU0VSVkVSX05BTUUnX
|
||||
SkpID8gJF9TRVJWRVJbJ1NFUlZFUl9OQU1FJ10gOiBnZXRlbnYoJ1NFUlZFUl9OQU1FJykpOw0KJGggP
|
||||
SBzdHJfcmVwbGFjZSgnd3d3LicsJycsc3RydG9sb3dlcigkaCkpOw0KaW5jbHVkZShIRVNLX1BBVEggL
|
||||
iAnaGVza19saWNlbnNlLnBocCcpOw0KaWYgKGlzc2V0KCRoZXNrX3NldHRpbmdzWydsaWNlbnNlJ10pI
|
||||
CYmIHN0cnBvcygkaGVza19zZXR0aW5nc1snbGljZW5zZSddLHNoYTEoJGguJ2gzJkZwMiNMYUEmNTkhd
|
||||
yg4LlpjXSordVI1MTInKSkgIT09IGZhbHNlKQ0Kew0KJHMgPSAwOw0KfQ0KZWxzZQ0Kew0KZWNobyAnP
|
||||
HAgc3R5bGU9InRleHQtYWxpZ246Y2VudGVyO2NvbG9yOnJlZDsiPklOVkFMSUQgTElDRU5TRSAoTk9UI
|
||||
FJFR0lTVEVSRUQgRk9SICcuJGguJykhPC9wPic7DQp9DQp9DQppZiAoJHMpDQp7DQplY2hvICc8aHIgL
|
||||
z48dGFibGUgYm9yZGVyPSIwIiB3aWR0aD0iMTAwJSI+PHRyPjx0ZD48Yj4nLiRoZXNrbGFuZ1sncmVtb
|
||||
3ZlX3N0YXRlbWVudCddLic8L2I+PC90ZD48dGQgc3R5bGU9InRleHQtYWxpZ246cmlnaHQiPjxhIGhyZ
|
||||
WY9IkphdmFzY3JpcHQ6dm9pZCgwKSIgb25jbGljaz0iYWxlcnQoXCcnLiRoZXNrbGFuZ1snc3VwcG9yd
|
||||
F9ub3RpY2UnXS4nXCcpIj4nLiRoZXNrbGFuZ1snc2gnXS4nPC9hPjwvdGQ+PC90cj48L3RhYmxlPjxwP
|
||||
icuJGhlc2tsYW5nWydzdXBwb3J0X3JlbW92ZSddLicuIDxhIGhyZWY9Imh0dHBzOi8vd3d3Lmhlc2suY
|
||||
29tL2J1eS5waHAiIHRhcmdldD0iX2JsYW5rIj4nLiRoZXNrbGFuZ1snY2xpY2tfaW5mbyddLic8L2E+P
|
||||
C9wPjxociAvPic7DQp9DQo=', "\112");
|
||||
|
||||
/* Clean unneeded session variables */
|
||||
hesk_cleanSessionVars('hide');
|
||||
|
||||
@ -189,20 +189,15 @@ if ($hesk_settings['attachments']['use'] && !empty($attachments)) {
|
||||
// Add reply
|
||||
$html = $modsForHesk_settings['rich_text_for_tickets'];
|
||||
if ($submit_as_customer) {
|
||||
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` (`replyto`,`name`,`message`,`dt`,`attachments`,`html`) VALUES ('" . intval($replyto) . "','" . hesk_dbEscape(addslashes($ticket['name'])) . "','" . hesk_dbEscape($message . "<br /><br /><i>{$hesklang['creb']} {$_SESSION['name']}</i>") . "', NOW(),'" . hesk_dbEscape($myattachments) . "', '" . $html . "')");
|
||||
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` (`replyto`,`name`,`message`,`dt`,`attachments`,`html`) VALUES ('" . intval($replyto) . "','" . hesk_dbEscape(addslashes($ticket['name'])) . "','" . hesk_dbEscape($message . "<br /><br /><i>{$hesklang['creb']} {$_SESSION['name']}</i>") . "',NOW(),'" . hesk_dbEscape($myattachments) . "', '" . $html . "')");
|
||||
} else {
|
||||
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` (`replyto`,`name`,`message`,`dt`,`attachments`,`staffid`,`html`) VALUES ('" . intval($replyto) . "','" . hesk_dbEscape(addslashes($_SESSION['name'])) . "','" . hesk_dbEscape($message) . "', NOW(),'" . hesk_dbEscape($myattachments) . "','" . intval($_SESSION['id']) . "', '" . $html . "')");
|
||||
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` (`replyto`,`name`,`message`,`dt`,`attachments`,`staffid`,`html`) VALUES ('" . intval($replyto) . "','" . hesk_dbEscape(addslashes($_SESSION['name'])) . "','" . hesk_dbEscape($message) . "',NOW(),'" . hesk_dbEscape($myattachments) . "','" . intval($_SESSION['id']) . "', '" . $html . "')");
|
||||
}
|
||||
|
||||
/* Track ticket status changes for history */
|
||||
$revision = '';
|
||||
|
||||
/* Change the status of priority? */
|
||||
$audit_priority = null;
|
||||
$audit_closed = null;
|
||||
$audit_status = null;
|
||||
$audit_customer_status = null;
|
||||
$audit_assigned_self = null;
|
||||
if (!empty($_POST['set_priority'])) {
|
||||
$priority = intval(hesk_POST('priority'));
|
||||
if ($priority < 0 || $priority > 3) {
|
||||
@ -216,17 +211,9 @@ if (!empty($_POST['set_priority'])) {
|
||||
3 => $hesklang['low']
|
||||
);
|
||||
|
||||
$plain_options = array(
|
||||
0 => 'critical',
|
||||
1 => 'high',
|
||||
2 => 'medium',
|
||||
3 => 'low'
|
||||
);
|
||||
$revision = sprintf($hesklang['thist8'], hesk_date(), $options[$priority], $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
|
||||
$priority_sql = ",`priority`='$priority' ";
|
||||
|
||||
$audit_priority = array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
|
||||
1 => $plain_options[$priority]);
|
||||
$priority_sql = ",`priority`='$priority', `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') ";
|
||||
} else {
|
||||
$priority_sql = "";
|
||||
}
|
||||
@ -251,11 +238,8 @@ if ($ticket['locked']) {
|
||||
$newStatus = hesk_dbFetchAssoc($newStatusRs);
|
||||
|
||||
if ($newStatus['IsClosed'] && hesk_checkPermission('can_resolve', 0)) {
|
||||
$audit_closed = array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
$audit_status = array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
|
||||
1 => mfh_getDisplayTextForStatusId($new_status)
|
||||
);
|
||||
$sql_status = " , `closedat`=NOW(), `closedby`=" . intval($_SESSION['id']) . " ";
|
||||
$revision = sprintf($hesklang['thist3'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
$sql_status = " , `closedat`=NOW(), `closedby`=" . intval($_SESSION['id']) . ", `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') ";
|
||||
|
||||
// Lock the ticket if customers are not allowed to reopen tickets
|
||||
if ($hesk_settings['custopen'] != 1) {
|
||||
@ -263,8 +247,8 @@ if ($ticket['locked']) {
|
||||
}
|
||||
} else {
|
||||
// Ticket isn't being closed, just add the history to the sql query (or tried to close but doesn't have permission)
|
||||
$audit_status = array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
|
||||
1 => mfh_getDisplayTextForStatusId($new_status));
|
||||
$revision = sprintf($hesklang['thist9'], hesk_date(), $hesklang[$newStatus['Key']], $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
$sql_status = " , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') ";
|
||||
}
|
||||
}
|
||||
} // -> Submit as Customer reply
|
||||
@ -275,8 +259,8 @@ elseif ($submit_as_customer) {
|
||||
$new_status = $customerReplyStatus['ID'];
|
||||
|
||||
if ($ticket['status'] != $new_status) {
|
||||
$audit_customer_status = array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
|
||||
1 => mfh_getDisplayTextForStatusId($new_status));
|
||||
$revision = sprintf($hesklang['thist9'], hesk_date(), $hesklang['wait_reply'], $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
$sql_status = " , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') ";
|
||||
}
|
||||
} // -> Default: submit as "Replied by staff"
|
||||
else {
|
||||
@ -294,21 +278,12 @@ $sql .= $submit_as_customer ? "`lastreplier`='0', `replierid`='0' " : "`lastrepl
|
||||
if ($time_worked == '00:00:00') {
|
||||
$sql .= ", `lastchange` = NOW() ";
|
||||
} else {
|
||||
$parts = explode(':', $ticket['time_worked']);
|
||||
$seconds = ($parts[0] * 3600) + ($parts[1] * 60) + $parts[2];
|
||||
|
||||
$parts = explode(':', $time_worked);
|
||||
$seconds += ($parts[0] * 3600) + ($parts[1] * 60) + $parts[2];
|
||||
|
||||
require(HESK_PATH . 'inc/reporting_functions.inc.php');
|
||||
$ticket['time_worked'] = hesk_SecondsToHHMMSS($seconds);
|
||||
|
||||
$sql .= ",`time_worked` = ADDTIME(`time_worked`,'" . hesk_dbEscape($time_worked) . "') ";
|
||||
}
|
||||
|
||||
if (!empty($_POST['assign_self']) && (hesk_checkPermission('can_assign_self', 0) || (isset($_REQUEST['isManager']) && $_REQUEST['isManager']))) {
|
||||
$audit_assigned_self = array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
$sql .= " , `owner`=" . intval($_SESSION['id']) . " ";
|
||||
$revision = sprintf($hesklang['thist2'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')', $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
$sql .= " , `owner`=" . intval($_SESSION['id']) . ", `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') ";
|
||||
}
|
||||
|
||||
$sql .= " $priority_sql ";
|
||||
@ -331,29 +306,6 @@ unset($sql);
|
||||
/* Update number of replies in the users table */
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` SET `replies`=`replies`+1 WHERE `id`='" . intval($_SESSION['id']) . "'");
|
||||
|
||||
//-- Insert necessary audit trail records
|
||||
if ($audit_priority != null) {
|
||||
mfh_insert_audit_trail_record($replyto, 'TICKET', 'audit_priority', hesk_date(), $audit_priority);
|
||||
}
|
||||
|
||||
if ($audit_closed != null) {
|
||||
mfh_insert_audit_trail_record($replyto, 'TICKET', 'audit_closed', hesk_date(), $audit_closed);
|
||||
}
|
||||
|
||||
if ($audit_status != null) {
|
||||
mfh_insert_audit_trail_record($replyto, 'TICKET', 'audit_status', hesk_date(), $audit_status);
|
||||
}
|
||||
|
||||
if ($audit_customer_status != null) {
|
||||
mfh_insert_audit_trail_record($replyto, 'TICKET', 'audit_status', hesk_date(),
|
||||
$audit_customer_status);
|
||||
}
|
||||
|
||||
if ($audit_assigned_self != null) {
|
||||
mfh_insert_audit_trail_record($replyto, 'TICKET', 'audit_assigned_self', hesk_date(), $audit_assigned_self);
|
||||
}
|
||||
|
||||
|
||||
// --> Prepare reply message
|
||||
|
||||
// 1. Generate the array with ticket info that can be used in emails
|
||||
@ -372,9 +324,7 @@ $info = array(
|
||||
'dt' => hesk_date($ticket['dt'], true),
|
||||
'lastchange' => hesk_date($ticket['lastchange'], true),
|
||||
'id' => $ticket['id'],
|
||||
'language' => $ticket['language'],
|
||||
'time_worked' => $ticket['time_worked'],
|
||||
'last_reply_by' => ($submit_as_customer ? $ticket['name'] : $_SESSION['name']),
|
||||
'language' => $ticket['language']
|
||||
);
|
||||
|
||||
// 2. Add custom fields to the array
|
||||
|
||||
@ -30,7 +30,6 @@ $hesk_settings['language_default'] = $hesk_settings['language'];
|
||||
require(HESK_PATH . 'inc/common.inc.php');
|
||||
$hesk_settings['language'] = $hesk_settings['language_default'];
|
||||
require(HESK_PATH . 'inc/admin_functions.inc.php');
|
||||
require(HESK_PATH . 'inc/setup_functions.inc.php');
|
||||
require(HESK_PATH . 'inc/mail_functions.inc.php');
|
||||
hesk_load_database_functions();
|
||||
|
||||
@ -55,6 +54,8 @@ $help_folder = '../language/' . $hesk_settings['languages'][$hesk_settings['lang
|
||||
$enable_save_settings = 0;
|
||||
$enable_use_attachments = 0;
|
||||
|
||||
$server_time = date('H:i', strtotime(hesk_date()));
|
||||
|
||||
// Print header
|
||||
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
|
||||
|
||||
@ -81,6 +82,62 @@ if (defined('HESK_DEMO')) {
|
||||
$hesk_settings['imap_password'] = $hesklang['hdemo'];
|
||||
}
|
||||
|
||||
// Check file attachment limits
|
||||
if ($hesk_settings['attachments']['use'] && !defined('HESK_DEMO')) {
|
||||
// Check number of attachments per post
|
||||
if (version_compare(phpversion(), '5.2.12', '>=') && @ini_get('max_file_uploads') && @ini_get('max_file_uploads') < $hesk_settings['attachments']['max_number']) {
|
||||
hesk_show_notice($hesklang['fatte1']);
|
||||
}
|
||||
|
||||
// Check max attachment size
|
||||
$tmp = @ini_get('upload_max_filesize');
|
||||
if ($tmp) {
|
||||
$last = strtoupper(substr($tmp, -1));
|
||||
|
||||
switch ($last) {
|
||||
case 'K':
|
||||
$tmp = $tmp * 1024;
|
||||
break;
|
||||
case 'M':
|
||||
$tmp = $tmp * 1048576;
|
||||
break;
|
||||
case 'G':
|
||||
$tmp = $tmp * 1073741824;
|
||||
break;
|
||||
default:
|
||||
$tmp = $tmp;
|
||||
}
|
||||
|
||||
if ($tmp < $hesk_settings['attachments']['max_size']) {
|
||||
hesk_show_notice($hesklang['fatte2']);
|
||||
}
|
||||
}
|
||||
|
||||
// Check max post size
|
||||
$tmp = @ini_get('post_max_size');
|
||||
if ($tmp) {
|
||||
$last = strtoupper(substr($tmp, -1));
|
||||
|
||||
switch ($last) {
|
||||
case 'K':
|
||||
$tmp = $tmp * 1024;
|
||||
break;
|
||||
case 'M':
|
||||
$tmp = $tmp * 1048576;
|
||||
break;
|
||||
case 'G':
|
||||
$tmp = $tmp * 1073741824;
|
||||
break;
|
||||
default:
|
||||
$tmp = $tmp;
|
||||
}
|
||||
|
||||
if ($tmp < ($hesk_settings['attachments']['max_size'] * $hesk_settings['attachments']['max_number'] + 524288)) {
|
||||
hesk_show_notice($hesklang['fatte3']);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
$hesklang['err_custname'] = addslashes($hesklang['err_custname']);
|
||||
|
||||
@ -191,6 +248,32 @@ $modsForHesk_settings = mfh_getSettings();
|
||||
}
|
||||
};
|
||||
|
||||
var server_time = "<?php echo $server_time; ?>";
|
||||
var today = new Date();
|
||||
today.setHours(server_time.substr(0, server_time.indexOf(":")));
|
||||
today.setMinutes(server_time.substr(server_time.indexOf(":") + 1));
|
||||
|
||||
function startTime() {
|
||||
var h = today.getHours();
|
||||
var m = today.getMinutes();
|
||||
var s = today.getSeconds();
|
||||
|
||||
h = checkTime(h);
|
||||
m = checkTime(m);
|
||||
|
||||
document.getElementById('servertime').innerHTML = h + ":" + m;
|
||||
s = s + 1;
|
||||
today.setSeconds(s);
|
||||
t = setTimeout(function() { startTime(); },1000);
|
||||
}
|
||||
|
||||
function checkTime(i) {
|
||||
if (i < 10) {
|
||||
i = "0" + i;
|
||||
}
|
||||
return i;
|
||||
}
|
||||
|
||||
function checkRequiredEmail(field) {
|
||||
if (document.getElementById('s_require_email_0').checked && document.getElementById('s_email_view_ticket').checked) {
|
||||
if (field == 's_require_email_0' && confirm('<?php echo addslashes($hesklang['re_confirm1']); ?>')) {
|
||||
@ -254,87 +337,6 @@ $modsForHesk_settings = mfh_getSettings();
|
||||
<?php
|
||||
/* This will handle error, success and notice messages */
|
||||
hesk_handle_messages();
|
||||
|
||||
// Check file attachment limits
|
||||
if ($hesk_settings['attachments']['use'] && !defined('HESK_DEMO')) {
|
||||
// Check number of attachments per post
|
||||
if (version_compare(phpversion(), '5.2.12', '>=') && @ini_get('max_file_uploads') && @ini_get('max_file_uploads') < $hesk_settings['attachments']['max_number']) {
|
||||
hesk_show_notice($hesklang['fatte1']);
|
||||
}
|
||||
|
||||
// Check max attachment size
|
||||
$tmp = @ini_get('upload_max_filesize');
|
||||
if ($tmp) {
|
||||
$last = strtoupper(substr($tmp, -1));
|
||||
$number = substr($tmp, 0, -1);
|
||||
|
||||
switch ($last) {
|
||||
case 'K':
|
||||
$tmp = $number * 1024;
|
||||
break;
|
||||
case 'M':
|
||||
$tmp = $number * 1048576;
|
||||
break;
|
||||
case 'G':
|
||||
$tmp = $number * 1073741824;
|
||||
break;
|
||||
default:
|
||||
$tmp = $number;
|
||||
}
|
||||
|
||||
if ($tmp < $hesk_settings['attachments']['max_size']) {
|
||||
hesk_show_notice($hesklang['fatte2']);
|
||||
}
|
||||
}
|
||||
|
||||
// Check max post size
|
||||
$tmp = @ini_get('post_max_size');
|
||||
if ($tmp) {
|
||||
$last = strtoupper(substr($tmp, -1));
|
||||
$number = substr($tmp, 0, -1);
|
||||
|
||||
switch ($last) {
|
||||
case 'K':
|
||||
$tmp = $number * 1024;
|
||||
break;
|
||||
case 'M':
|
||||
$tmp = $number * 1048576;
|
||||
break;
|
||||
case 'G':
|
||||
$tmp = $number * 1073741824;
|
||||
break;
|
||||
default:
|
||||
$tmp = $number;
|
||||
}
|
||||
|
||||
if ($tmp < ($hesk_settings['attachments']['max_size'] * $hesk_settings['attachments']['max_number'] + 524288)) {
|
||||
hesk_show_notice($hesklang['fatte3']);
|
||||
}
|
||||
}
|
||||
|
||||
// If SMTP server is used, "From email" should match SMTP username
|
||||
if ($hesk_settings['smtp'] && strtolower($hesk_settings['smtp_user']) != strtolower($hesk_settings['noreply_mail']) && hesk_validateEmail($hesk_settings['smtp_user'], 'ERR', 0)) {
|
||||
hesk_show_notice(sprintf($hesklang['from_warning'], $hesklang['email_noreply'], $hesklang['tab_1'], $hesk_settings['smtp_user']));
|
||||
}
|
||||
|
||||
// If POP3 fetching is active, no user should have the same email address
|
||||
if ($hesk_settings['pop3'] && hesk_validateEmail($hesk_settings['pop3_user'], 'ERR', 0)) {
|
||||
$res = hesk_dbQuery("SELECT `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `email` LIKE '".hesk_dbEscape($hesk_settings['pop3_user'])."'");
|
||||
|
||||
if (hesk_dbNumRows($res) > 0) {
|
||||
hesk_show_notice(sprintf($hesklang['pop3_warning'], hesk_dbResult($res,0,0), $hesk_settings['pop3_user']) . "<br /><br />" . $hesklang['fetch_warning'], $hesklang['warn']);
|
||||
}
|
||||
}
|
||||
|
||||
// If IMAP fetching is active, no user should have the same email address
|
||||
if ($hesk_settings['imap'] && hesk_validateEmail($hesk_settings['imap_user'], 'ERR', 0)) {
|
||||
$res = hesk_dbQuery("SELECT `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `email` LIKE '".hesk_dbEscape($hesk_settings['imap_user'])."'");
|
||||
|
||||
if (hesk_dbNumRows($res) > 0) {
|
||||
hesk_show_notice(sprintf($hesklang['imap_warning'], hesk_dbResult($res,0,0), $hesk_settings['imap_user']) . "<br /><br />" . $hesklang['fetch_warning'], $hesklang['warn']);
|
||||
}
|
||||
}
|
||||
}
|
||||
?>
|
||||
<div class="box">
|
||||
<div class="box-header with-border">
|
||||
@ -353,121 +355,86 @@ $modsForHesk_settings = mfh_getSettings();
|
||||
<td class="text-right">
|
||||
<?php echo $hesklang['v']; ?>:
|
||||
</td>
|
||||
<td class="pad-right-10" id="hesk-version-status">
|
||||
<?php
|
||||
$cellClass = '';
|
||||
if ($hesk_settings['check_updates']) {
|
||||
$latest = hesk_checkVersion();
|
||||
|
||||
if ($latest === true) {
|
||||
$cellClass = 'success';
|
||||
} elseif ($latest != -1) {
|
||||
$cellClass = 'warning';
|
||||
}
|
||||
}
|
||||
?>
|
||||
<td class="pad-right-10 <?php echo $cellClass; ?>">
|
||||
<?php echo $hesk_settings['hesk_version']; ?>
|
||||
<?php if ($hesk_settings['check_updates']) : ?>
|
||||
-
|
||||
<i class="spinner fa fa-spin fa-spinner"></i>
|
||||
<span class="up-to-date green" style="display: none">
|
||||
<?php echo $hesklang['hud']; ?>
|
||||
</span>
|
||||
<span class="beta-version orange" style="display: none">
|
||||
<?php echo $hesklang['beta']; ?>
|
||||
<a href="https://www.hesk.com/update.php?v=<?php echo $hesk_settings['hesk_version']; ?>"
|
||||
target="_blank"><?php echo $hesklang['check4updates']; ?></a>
|
||||
</span>
|
||||
<span class="update-available orange" style="display: none">
|
||||
<?php echo $hesklang['hnw']; ?>
|
||||
<a href="https://www.hesk.com/update.php?v=<?php echo $hesk_settings['hesk_version']; ?>"
|
||||
target="_blank">
|
||||
<?php echo $hesklang['getup']; ?>
|
||||
</a>
|
||||
</span>
|
||||
<a class="response-error" href="https://www.hesk.com/update.php?v=<?php echo $hesk_settings['hesk_version']; ?>"
|
||||
target="_blank" style="display: none"><?php echo $hesklang['check4updates']; ?></a>
|
||||
<script>
|
||||
var heskUrl = $('p#hesk-path').text();
|
||||
var $versionStatus = $('#hesk-version-status');
|
||||
$.ajax({
|
||||
url: heskUrl + 'api/index.php/v1-public/hesk-version',
|
||||
method: 'GET',
|
||||
success: function(data) {
|
||||
if ('<?php echo $hesk_settings['hesk_version']; ?>' === data.version) {
|
||||
$versionStatus.addClass('success');
|
||||
$versionStatus.find('.up-to-date').show();
|
||||
} else if (<?php echo strpos($hesk_settings['hesk_version'], 'beta') ||
|
||||
strpos($hesk_settings['hesk_version'], 'dev') ||
|
||||
strpos($hesk_settings['hesk_version'], 'RC') ? 'true' : 'false'; ?>) {
|
||||
$versionStatus.addClass('warning');
|
||||
$versionStatus.find('.beta-version').show();
|
||||
} else {
|
||||
$versionStatus.addClass('warning');
|
||||
$versionStatus.find('.update-available').show();
|
||||
}
|
||||
},
|
||||
error: function() {
|
||||
$versionStatus.find('.response-error').show();
|
||||
},
|
||||
complete: function(data) {
|
||||
$versionStatus.find('.spinner').hide();
|
||||
}
|
||||
});
|
||||
</script>
|
||||
<?php else: ?>
|
||||
- <a
|
||||
<?php
|
||||
if ($hesk_settings['check_updates']) {
|
||||
|
||||
if ($latest === true) {
|
||||
echo ' - <span class="green">' . $hesklang['hud'] . '</span> ';
|
||||
} elseif ($latest != -1) {
|
||||
// Is this a beta/dev version?
|
||||
if (strpos($hesk_settings['hesk_version'], 'beta') || strpos($hesk_settings['hesk_version'], 'dev') || strpos($hesk_settings['hesk_version'], 'RC')) {
|
||||
echo ' <span class="dark-orange">' . $hesklang['beta'] . '</span> '; ?> <a
|
||||
href="https://www.hesk.com/update.php?v=<?php echo $hesk_settings['hesk_version']; ?>"
|
||||
target="_blank"><?php echo $hesklang['check4updates']; ?></a><?php
|
||||
} else {
|
||||
echo ' - <span class="dark-orange bold">' . $hesklang['hnw'] . '</span> '; ?> <a
|
||||
href="https://www.hesk.com/update.php?v=<?php echo $hesk_settings['hesk_version']; ?>"
|
||||
target="_blank"><?php echo $hesklang['getup']; ?></a><?php
|
||||
}
|
||||
} else {
|
||||
?> - <a
|
||||
href="https://www.hesk.com/update.php?v=<?php echo $hesk_settings['hesk_version']; ?>"
|
||||
target="_blank"><?php echo $hesklang['check4updates']; ?></a><?php
|
||||
}
|
||||
} else {
|
||||
?> - <a
|
||||
href="https://www.hesk.com/update.php?v=<?php echo $hesk_settings['hesk_version']; ?>"
|
||||
target="_blank"><?php echo $hesklang['check4updates']; ?></a>
|
||||
<?php endif; ?>
|
||||
target="_blank"><?php echo $hesklang['check4updates']; ?></a><?php
|
||||
}
|
||||
?>
|
||||
</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td class="text-right pad-up-5">
|
||||
<?php echo $hesklang['mods_for_hesk_version']; ?>:
|
||||
</td>
|
||||
<td class="pad-right-10 pad-up-5" id="mfh-version-status">
|
||||
<?php
|
||||
$cellClass = '';
|
||||
if ($hesk_settings['check_updates']) {
|
||||
$latest = hesk_checkMfhVersion($modsForHeskVersion);
|
||||
if ($latest === true) {
|
||||
$cellClass = 'success';
|
||||
} elseif ($latest != -1) {
|
||||
$cellClass = 'warning';
|
||||
}
|
||||
}
|
||||
?>
|
||||
<td class="pad-right-10 pad-up-5 <?php echo $cellClass; ?>">
|
||||
<?php echo $modsForHeskVersion; ?>
|
||||
<?php if ($hesk_settings['check_updates']) : ?>
|
||||
-
|
||||
<i class="spinner fa fa-spin fa-spinner"></i>
|
||||
<span class="up-to-date green" style="display: none">
|
||||
<?php echo $hesklang['mfh_up_to_date']; ?>
|
||||
</span>
|
||||
<span class="beta-version orange" style="display: none">
|
||||
<?php echo $hesklang['beta']; ?>
|
||||
<a href="https://www.mods-for-hesk.com/versioncheck.php?version=<?php echo $modsForHeskVersion; ?>"
|
||||
target="_blank"><?php echo $hesklang['check4updates']; ?></a>
|
||||
</span>
|
||||
<span class="update-available" style="display: none">
|
||||
<a class="orange" href="https://www.mods-for-hesk.com/versioncheck.php?version=<?php echo $modsForHeskVersion; ?>"
|
||||
target="_blank">
|
||||
<?php echo $hesklang['hnw']; ?>
|
||||
</a>
|
||||
</span>
|
||||
<a class="response-error" href="https://www.mods-for-hesk.com/versioncheck.php?version=<?php echo $modsForHeskVersion; ?>"
|
||||
target="_blank" style="display: none"><?php echo $hesklang['check4updates']; ?></a>
|
||||
<?php else: ?>
|
||||
- <a
|
||||
href="https://www.mods-for-hesk.com/versioncheck.php?version=<?php echo $modsForHeskVersion; ?>"
|
||||
<?php
|
||||
if ($hesk_settings['check_updates']) {
|
||||
if (strpos($modsForHeskVersion, 'beta') || strpos($modsForHeskVersion, 'dev') || strpos($modsForHeskVersion, 'RC')) {
|
||||
echo ' <span class="dark-orange">' . $hesklang['beta'] . '</span> '; ?> <a
|
||||
href="https://mods-for-hesk.mkochcs.com/versioncheck.php?v=<?php echo $modsForHeskVersion; ?>"
|
||||
target="_blank"><?php echo $hesklang['check4updates']; ?></a><?php
|
||||
} elseif ($latest === true) {
|
||||
echo ' - <span class="green">' . $hesklang['mfh_up_to_date'] . '</span>';
|
||||
} else {
|
||||
?> - <a href="https://mods-for-hesk.mkochcs.com" target="_blank"
|
||||
class="orange bold"><?php echo $hesklang['hnw']; ?></a>
|
||||
<?php
|
||||
}
|
||||
} else {
|
||||
?> - <a
|
||||
href="https://mods-for-hesk.mkochcs.com/versioncheck.php?version=<?php echo $modsForHeskVersion; ?>"
|
||||
target="_blank"><?php echo $hesklang['check4updates']; ?></a>
|
||||
<?php endif; ?>
|
||||
<script>
|
||||
var heskUrl = $('p#hesk-path').text();
|
||||
var $mfhVersionStatus = $('#mfh-version-status');
|
||||
$.ajax({
|
||||
url: heskUrl + 'api/index.php/v1-public/mods-for-hesk-version',
|
||||
method: 'GET',
|
||||
success: function(data) {
|
||||
if ('<?php echo $modsForHeskVersion; ?>' === data.version) {
|
||||
$mfhVersionStatus.addClass('success');
|
||||
$mfhVersionStatus.find('.up-to-date').show();
|
||||
} else if (<?php echo strpos($modsForHeskVersion, 'beta') ||
|
||||
strpos($modsForHeskVersion, 'dev') ||
|
||||
strpos($modsForHeskVersion, 'RC') ? 'true' : 'false'; ?>) {
|
||||
$mfhVersionStatus.addClass('warning');
|
||||
$mfhVersionStatus.find('.beta-version').show();
|
||||
} else {
|
||||
$mfhVersionStatus.addClass('warning');
|
||||
$mfhVersionStatus.find('.update-available').show();
|
||||
}
|
||||
},
|
||||
error: function() {
|
||||
$mfhVersionStatus.find('.response-error').show();
|
||||
},
|
||||
complete: function(data) {
|
||||
$mfhVersionStatus.find('.spinner').hide();
|
||||
}
|
||||
});
|
||||
</script>
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
</td>
|
||||
</tr>
|
||||
<tr>
|
||||
@ -1472,7 +1439,6 @@ $modsForHesk_settings = mfh_getSettings();
|
||||
|
||||
$on = '';
|
||||
$on2 = '';
|
||||
$on3 = '';
|
||||
$off = '';
|
||||
$div = 'block';
|
||||
|
||||
@ -1480,9 +1446,6 @@ $modsForHesk_settings = mfh_getSettings();
|
||||
$on = 'checked="checked"';
|
||||
} elseif ($hesk_settings['recaptcha_use'] == 2) {
|
||||
$on2 = 'checked="checked"';
|
||||
} elseif ($hesk_settings['recaptcha_use'] == 3) {
|
||||
$on3 = 'checked="checked"';
|
||||
$div = 'none';
|
||||
} else {
|
||||
$off = 'checked="checked"';
|
||||
$div = 'none';
|
||||
@ -1495,25 +1458,19 @@ $modsForHesk_settings = mfh_getSettings();
|
||||
<br/>
|
||||
|
||||
<div class="radio"><label><input type="radio" name="s_recaptcha_use" value="2"
|
||||
onclick="javascript:hesk_toggleLayer('recaptcha','block')" <?php echo $on2; ?> /> <?php echo $hesklang['recaptcha']; ?>
|
||||
onclick="javascript:hesk_toggleLayer('recaptcha','block')" <?php echo $on2; ?> /> <?php echo $hesklang['sir2']; ?>
|
||||
</label> <a href="Javascript:void(0)"
|
||||
onclick="Javascript:hesk_window('<?php echo $help_folder; ?>helpdesk.html#64','400','500')"><i
|
||||
class="fa fa-question-circle settingsquestionmark"></i></a></div>
|
||||
<br/>
|
||||
|
||||
<div class="radio"><label><input type="radio" name="s_recaptcha_use" value="1"
|
||||
onclick="javascript:hesk_toggleLayer('recaptcha','block')" <?php echo $on; ?> /> <?php echo $hesklang['sir3']; ?>
|
||||
onclick="javascript:hesk_toggleLayer('recaptcha','block')" <?php echo $on; ?> /> <?php echo $hesklang['sir']; ?>
|
||||
</label> <a href="Javascript:void(0)"
|
||||
onclick="Javascript:hesk_window('<?php echo $help_folder; ?>helpdesk.html#64','400','500')"><i
|
||||
class="fa fa-question-circle settingsquestionmark"></i></a></div>
|
||||
<br/>
|
||||
|
||||
<div class="radio"><label><input type="radio" name="s_recaptcha_use" value="3"
|
||||
onclick="javascript:hesk_toggleLayer('recaptcha','none')" <?php echo $on3; ?> /> <?php echo $hesklang['sir3']; ?>
|
||||
</label>
|
||||
</div>
|
||||
<br/>
|
||||
|
||||
<div id="recaptcha" style="display: <?php echo $div; ?>;">
|
||||
|
||||
<br/>
|
||||
@ -2228,106 +2185,6 @@ $modsForHesk_settings = mfh_getSettings();
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label for="show-start-time" class="col-sm-4 col-xs-12 control-label">
|
||||
<?php echo $hesklang['show_event_start_time']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark" data-toggle="popover"
|
||||
title="<?php echo $hesklang['show_event_start_time']; ?>"
|
||||
data-content="<?php echo $hesklang['show_event_start_time_help']; ?>"></i>
|
||||
</label>
|
||||
<div class="col-sm-8 form-inline">
|
||||
<?php
|
||||
$on = $modsForHesk_settings['calendar_show_start_time'] == 'true' ? 'checked="checked"' : '';
|
||||
$off = $modsForHesk_settings['calendar_show_start_time'] == 'false' ? 'checked="checked"' : '';
|
||||
echo '
|
||||
<div class="radio"><label><input type="radio" name="calendar-show-start-time" value="true" ' . $on . ' /> ' . $hesklang['yes'] . '</label></div><br>
|
||||
<div class="radio"><label><input type="radio" name="calendar-show-start-time" value="false" ' . $off . ' /> ' . $hesklang['no'] . '</label></div><br>'; ?>
|
||||
</div>
|
||||
</div>
|
||||
<h4 class="bold">
|
||||
<?php echo $hesklang['business_hours']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark" data-toggle="popover"
|
||||
title="<?php echo $hesklang['business_hours']; ?>"
|
||||
data-content="<?php echo $hesklang['business_hours_help']; ?>"></i>
|
||||
</h4>
|
||||
<?php
|
||||
$rs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "mfh_calendar_business_hours`");
|
||||
$business_hours = array();
|
||||
while ($row = hesk_dbFetchAssoc($rs)) {
|
||||
$business_hours[intval($row['day_of_week'])]['start'] = $row['start_time'];
|
||||
$business_hours[intval($row['day_of_week'])]['end'] = $row['end_time'];
|
||||
}
|
||||
?>
|
||||
<div class="form-group">
|
||||
<label for="business-hours-sunday" class="col-sm-4 col-xs-12 control-label">
|
||||
<?php echo $hesklang['d0']; ?>
|
||||
</label>
|
||||
<div class="col-sm-8 col-xs-12 form-inline">
|
||||
<input type="text" class="form-control clockpicker" data-autoclose="true" name="business-hours-sunday[0]" value="<?php echo $business_hours[0]['start']; ?>">
|
||||
<?php echo $hesklang['to']; ?>
|
||||
<input type="text" class="form-control clockpicker" data-autoclose="true" name="business-hours-sunday[1]" value="<?php echo $business_hours[0]['end']; ?>">
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label for="business-hours-monday" class="col-sm-4 col-xs-12 control-label">
|
||||
<?php echo $hesklang['d1']; ?>
|
||||
</label>
|
||||
<div class="col-sm-8 col-xs-12 form-inline">
|
||||
<input type="text" class="form-control clockpicker" data-autoclose="true" name="business-hours-monday[0]" value="<?php echo $business_hours[1]['start']; ?>">
|
||||
<?php echo $hesklang['to']; ?>
|
||||
<input type="text" class="form-control clockpicker" data-autoclose="true" name="business-hours-monday[1]" value="<?php echo $business_hours[1]['end']; ?>">
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label for="business-hours-tuesday" class="col-sm-4 col-xs-12 control-label">
|
||||
<?php echo $hesklang['d2']; ?>
|
||||
</label>
|
||||
<div class="col-sm-8 col-xs-12 form-inline">
|
||||
<input type="text" class="form-control clockpicker" data-autoclose="true" name="business-hours-tuesday[0]" value="<?php echo $business_hours[2]['start']; ?>">
|
||||
<?php echo $hesklang['to']; ?>
|
||||
<input type="text" class="form-control clockpicker" data-autoclose="true" name="business-hours-tuesday[1]" value="<?php echo $business_hours[2]['end']; ?>">
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label for="business-hours-wednesday" class="col-sm-4 col-xs-12 control-label">
|
||||
<?php echo $hesklang['d3']; ?>
|
||||
</label>
|
||||
<div class="col-sm-8 col-xs-12 form-inline">
|
||||
<input type="text" class="form-control clockpicker" data-autoclose="true" name="business-hours-wednesday[0]" value="<?php echo $business_hours[3]['start']; ?>">
|
||||
<?php echo $hesklang['to']; ?>
|
||||
<input type="text" class="form-control clockpicker" data-autoclose="true" name="business-hours-wednesday[1]" value="<?php echo $business_hours[3]['end']; ?>">
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label for="business-hours-thursday" class="col-sm-4 col-xs-12 control-label">
|
||||
<?php echo $hesklang['d4']; ?>
|
||||
</label>
|
||||
<div class="col-sm-8 col-xs-12 form-inline">
|
||||
<input type="text" class="form-control clockpicker" data-autoclose="true" name="business-hours-thursday[0]" value="<?php echo $business_hours[4]['start']; ?>">
|
||||
<?php echo $hesklang['to']; ?>
|
||||
<input type="text" class="form-control clockpicker" data-autoclose="true" name="business-hours-thursday[1]" value="<?php echo $business_hours[4]['end']; ?>">
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label for="business-hours-friday" class="col-sm-4 col-xs-12 control-label">
|
||||
<?php echo $hesklang['d5']; ?>
|
||||
</label>
|
||||
<div class="col-sm-8 col-xs-12 form-inline">
|
||||
<input type="text" class="form-control clockpicker" data-autoclose="true" name="business-hours-friday[0]" value="<?php echo $business_hours[5]['start']; ?>">
|
||||
<?php echo $hesklang['to']; ?>
|
||||
<input type="text" class="form-control clockpicker" data-autoclose="true" name="business-hours-friday[1]" value="<?php echo $business_hours[5]['end']; ?>">
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label for="business-hours-saturday" class="col-sm-4 col-xs-12 control-label">
|
||||
<?php echo $hesklang['d6']; ?>
|
||||
</label>
|
||||
<div class="col-sm-8 col-xs-12 form-inline">
|
||||
<input type="text" class="form-control clockpicker" data-autoclose="true" name="business-hours-saturday[0]" value="<?php echo $business_hours[6]['start']; ?>">
|
||||
<?php echo $hesklang['to']; ?>
|
||||
<input type="text" class="form-control clockpicker" data-autoclose="true" name="business-hours-saturday[1]" value="<?php echo $business_hours[6]['end']; ?>">
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
@ -2868,17 +2725,10 @@ $modsForHesk_settings = mfh_getSettings();
|
||||
$onload_status = ' disabled ';
|
||||
}
|
||||
|
||||
// Is IMAP extension loaded?
|
||||
if ( ! function_exists('imap_open')) {
|
||||
echo '<i>'. $hesklang['disabled'] . '</i> - ' . $hesklang['imap_not'];
|
||||
$onload_div = 'none';
|
||||
} else {
|
||||
echo '
|
||||
echo '
|
||||
<div class="radio"><label><input type="radio" name="s_imap" value="0" onclick="hesk_attach_disable(new Array(\'i0\',\'i1\',\'i2\',\'i3\',\'i4\',\'i5\',\'i6\',\'i7\',\'i8\',\'i9\'))" onchange="hesk_toggleLayerDisplay(\'imap_settings\');" ' . $off . '> ' . $hesklang['off'] . '</label></div>
|
||||
<div class="radio"><label><input type="radio" name="s_imap" value="1" onclick="hesk_attach_enable(new Array(\'i0\',\'i1\',\'i2\',\'i3\',\'i4\',\'i5\',\'i6\',\'i7\',\'i8\',\'i9\'))" onchange="hesk_toggleLayerDisplay(\'imap_settings\');" ' . $on . '> ' . $hesklang['on'] . '</label></div>';
|
||||
}
|
||||
?>
|
||||
<input type="hidden" name="tmp_imap_job_wait" value="<?php echo $hesk_settings['imap_job_wait']; ?>" />
|
||||
<input type="hidden" name="tmp_imap_host_name" value="<?php echo $hesk_settings['imap_host_name']; ?>">
|
||||
<input type="hidden" name="tmp_imap_host_port" value="<?php echo $hesk_settings['imap_host_port']; ?>">
|
||||
<input type="hidden" name="tmp_imap_user" value="<?php echo $hesk_settings['imap_user']; ?>">
|
||||
@ -3387,27 +3237,6 @@ $modsForHesk_settings = mfh_getSettings();
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label for="show_number_merged" class="col-sm-4 control-label">
|
||||
<span class="label label-primary"
|
||||
data-toggle="tooltip"
|
||||
title="<?php echo $hesklang['added_in_mods_for_hesk'] ?>"><?php echo $hesklang['mods_for_hesk_acronym']; ?></span>
|
||||
<?php echo $hesklang['highlight_ticket_rows_based_on_priority']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark" data-toggle="popover"
|
||||
title="<?php echo $hesklang['highlight_ticket_rows_based_on_priority']; ?>"
|
||||
data-content="<?php echo $hesklang['highlight_ticket_rows_based_on_priority_help']; ?>"></i>
|
||||
</label>
|
||||
<div class="col-sm-8">
|
||||
<div class="checkbox">
|
||||
<label>
|
||||
<input type="checkbox"
|
||||
name="highlight_ticket_rows_based_on_priority" <?php if ($modsForHesk_settings['highlight_ticket_rows_based_on_priority']) {
|
||||
echo 'checked';
|
||||
} ?>> <?php echo $hesklang['highlight_ticket_rows_based_on_priority_descr']; ?>
|
||||
</label>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label for="s_submittedformat" class="col-sm-4 control-label"><?php echo $hesklang['sdf']; ?> <a
|
||||
href="Javascript:void(0)"
|
||||
@ -3459,28 +3288,53 @@ $modsForHesk_settings = mfh_getSettings();
|
||||
<div class="box-body">
|
||||
<h4 class="bold"><?php echo $hesklang['dat']; ?></h4>
|
||||
<div class="form-group">
|
||||
<label for="s_timezone" class="col-sm-4 control-label"><?php echo $hesklang['TZ']; ?> <a
|
||||
href="Javascript:void(0)"
|
||||
onclick="Javascript:hesk_window('<?php echo $help_folder; ?>misc.html#63','400','500')"><i
|
||||
class="fa fa-question-circle settingsquestionmark"></i></a></label>
|
||||
<label for="servertime" class="col-sm-4 control-label"><?php echo $hesklang['server_time']; ?>
|
||||
<a href="Javascript:void(0)"
|
||||
onclick="Javascript:hesk_window('<?php echo $help_folder; ?>misc.html#18','400','500')"><i
|
||||
class="fa fa-question-circle settingsquestionmark"></i></a></label>
|
||||
|
||||
<div class="col-sm-8">
|
||||
<?php
|
||||
// Get list of supported timezones
|
||||
$timezone_list = hesk_generate_timezone_list();
|
||||
<p class="form-control-static"><?php echo $hesklang['csrt'] . ' <span id="servertime">' . $server_time . '</span>'; ?></p>
|
||||
<script language="javascript" type="text/javascript"><!--
|
||||
startTime();
|
||||
//-->
|
||||
</script>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<div class="row">
|
||||
<div class="col-sm-2 col-sm-offset-4">
|
||||
<input type="text" class="form-control" name="s_diff_hours" size="5" maxlength="3"
|
||||
value="<?php echo $hesk_settings['diff_hours']; ?>"/>
|
||||
</div>
|
||||
<div class="col-sm-6 pad-right-0">
|
||||
<p class="form-control-static"><?php echo $hesklang['t_h']; ?></p>
|
||||
</div>
|
||||
</div>
|
||||
<div class="row pad-right-0">
|
||||
<div class="col-sm-2 col-sm-offset-4">
|
||||
<input type="text" class="form-control" name="s_diff_minutes" size="5" maxlength="3"
|
||||
value="<?php echo $hesk_settings['diff_minutes']; ?>"/>
|
||||
</div>
|
||||
<div class="col-sm-6 pad-right-0">
|
||||
<p class="form-control-static"><?php echo $hesklang['t_m']; ?></p>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label for="s_daylight" class="col-sm-4 control-label"><?php echo $hesklang['day']; ?> <a
|
||||
href="Javascript:void(0)"
|
||||
onclick="Javascript:hesk_window('<?php echo $help_folder; ?>misc.html#19','400','500')"><i
|
||||
class="fa fa-question-circle settingsquestionmark"></i></a></label>
|
||||
|
||||
// Do we need to localize month names?
|
||||
if ($hesk_settings['language'] != 'English') {
|
||||
$timezone_list = hesk_translate_timezone_list($timezone_list);
|
||||
}
|
||||
<div class="col-sm-8 form-inline">
|
||||
<?php
|
||||
$on = $hesk_settings['daylight'] ? 'checked="checked"' : '';
|
||||
$off = $hesk_settings['daylight'] ? '' : 'checked="checked"';
|
||||
echo '
|
||||
<div class="radio"><label><input type="radio" name="s_daylight" value="0" ' . $off . ' /> ' . $hesklang['off'] . '</label></div>
|
||||
<div class="radio"><label><input type="radio" name="s_daylight" value="1" ' . $on . ' /> ' . $hesklang['on'] . '</label></div>';
|
||||
?>
|
||||
<select class="form-control" name="s_timezone">
|
||||
<?php foreach ($timezone_list as $timezone => $description): ?>
|
||||
<option value="<?php echo $timezone; ?>" <?php if ($hesk_settings['timezone'] == $timezone) {echo 'selected';} ?>>
|
||||
<?php echo $description; ?>
|
||||
</option>
|
||||
<?php endforeach; ?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
@ -3498,13 +3352,13 @@ $modsForHesk_settings = mfh_getSettings();
|
||||
|
||||
<h4 class="bold"><?php echo $hesklang['other']; ?></h4>
|
||||
<div class="form-group">
|
||||
<label for="s_ip_whois_url" class="col-sm-4 control-label"><?php echo $hesklang['ip_whois']; ?> <a
|
||||
<label for="s_ip_whois" class="col-sm-4 control-label"><?php echo $hesklang['ip_whois']; ?> <a
|
||||
href="Javascript:void(0)"
|
||||
onclick="Javascript:hesk_window('<?php echo $help_folder; ?>misc.html#61','400','500')"><i
|
||||
class="fa fa-question-circle settingsquestionmark"></i></a></label>
|
||||
|
||||
<div class="col-sm-8">
|
||||
<input type="text" class="form-control" name="s_ip_whois_url" size="40" maxlength="255"
|
||||
<input type="text" class="form-control" name="s_ip_whois" size="40" maxlength="255"
|
||||
value="<?php echo $hesk_settings['ip_whois']; ?>"/>
|
||||
</div>
|
||||
</div>
|
||||
@ -3728,32 +3582,6 @@ $modsForHesk_settings = mfh_getSettings();
|
||||
buildColorSchemeColorpicker('dropdownItemTextHoverColor', 'dropdownItemTextHoverColor', $modsForHesk_settings['dropdownItemTextHoverColor'], 'Help');
|
||||
?>
|
||||
</div>
|
||||
<div class="col-sm-6 col-xs-12">
|
||||
<div class="form-group">
|
||||
<label for="bootswatch-theme"
|
||||
class="col-sm-4 col-xs-6 control-label"><?php echo $hesklang['bootswatch_theme']; ?>
|
||||
</label>
|
||||
|
||||
<div class="col-sm-8 col-xs-6">
|
||||
<select name="bootswatch-theme" id="bootswatch-theme" class="form-control">
|
||||
<option value="DEFAULT">Default</option>
|
||||
<?php
|
||||
$bootswatch_themes = json_decode(file_get_contents("https://bootswatch.com/api/3.json"), TRUE)['themes'];
|
||||
foreach ($bootswatch_themes as $theme) {
|
||||
$themename = $theme['name'];
|
||||
$themedesc = $theme['description'];
|
||||
$themeurl = $theme['cssCdn'];
|
||||
$selected = "";
|
||||
if ($modsForHesk_settings['bootswatch_theme'] == $themeurl) {
|
||||
$selected = " selected";
|
||||
}
|
||||
echo "<option value=\"$themeurl\"$selected>$themename: $themedesc</option>";
|
||||
}
|
||||
?>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="row">
|
||||
<div class="col-sm-6 col-xs-12">
|
||||
@ -4107,6 +3935,130 @@ $modsForHesk_settings = mfh_getSettings();
|
||||
}
|
||||
|
||||
|
||||
function hesk_checkVersion()
|
||||
{
|
||||
global $hesk_settings;
|
||||
|
||||
if ($latest = hesk_getLatestVersion()) {
|
||||
if (strlen($latest) > 12) {
|
||||
return -1;
|
||||
} elseif ($latest == $hesk_settings['hesk_version']) {
|
||||
return true;
|
||||
} else {
|
||||
return $latest;
|
||||
}
|
||||
} else {
|
||||
return -1;
|
||||
}
|
||||
|
||||
} // END hesk_checkVersion()
|
||||
|
||||
|
||||
function hesk_getLatestVersion()
|
||||
{
|
||||
global $hesk_settings;
|
||||
|
||||
// Do we have a cached version file?
|
||||
if (file_exists(HESK_PATH . $hesk_settings['cache_dir'] . '/__latest.txt')) {
|
||||
if (preg_match('/^(\d+)\|([\d.]+)+$/', @file_get_contents(HESK_PATH . $hesk_settings['cache_dir'] . '/__latest.txt'), $matches) && (time() - intval($matches[1])) < 3600) {
|
||||
return $matches[2];
|
||||
}
|
||||
}
|
||||
|
||||
// No cached file or older than 3600 seconds, try to get an update
|
||||
$hesk_version_url = 'https://hesk.com/version';
|
||||
|
||||
// Try using cURL
|
||||
if (function_exists('curl_init')) {
|
||||
$ch = curl_init();
|
||||
curl_setopt($ch, CURLOPT_URL, $hesk_version_url);
|
||||
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
|
||||
curl_setopt($ch, CURLOPT_CONNECTTIMEOUT, 6);
|
||||
$latest = curl_exec($ch);
|
||||
curl_close($ch);
|
||||
return hesk_cacheLatestVersion($latest);
|
||||
}
|
||||
|
||||
// Try using a simple PHP function instead
|
||||
if ($latest = @file_get_contents($hesk_version_url)) {
|
||||
return hesk_cacheLatestVersion($latest);
|
||||
}
|
||||
|
||||
// Can't check automatically, will need a manual check
|
||||
return false;
|
||||
|
||||
} // END hesk_getLatestVersion()
|
||||
|
||||
function hesk_cacheLatestVersion($latest)
|
||||
{
|
||||
global $hesk_settings;
|
||||
|
||||
@file_put_contents(HESK_PATH . $hesk_settings['cache_dir'] . '/__latest.txt', time() . '|' . $latest);
|
||||
|
||||
return $latest;
|
||||
|
||||
} // END hesk_cacheLatestVersion()
|
||||
|
||||
function hesk_checkMfhVersion($currentVersion)
|
||||
{
|
||||
if ($latest = hesk_getMfhLatestVersion()) {
|
||||
if (strlen($latest) > 12) {
|
||||
return -1;
|
||||
} elseif ($latest == $currentVersion) {
|
||||
return true;
|
||||
} else {
|
||||
return $latest;
|
||||
}
|
||||
} else {
|
||||
return -1;
|
||||
}
|
||||
}
|
||||
|
||||
function hesk_getMfhLatestVersion()
|
||||
{
|
||||
global $hesk_settings;
|
||||
|
||||
// Do we have a cached version file?
|
||||
if (file_exists(HESK_PATH . $hesk_settings['cache_dir'] . '/__latest-mfh.txt')) {
|
||||
if (preg_match('/^(\d+)\|([\d.]+)+$/', @file_get_contents(HESK_PATH . $hesk_settings['cache_dir'] . '/__latest-mfh.txt'), $matches) && (time() - intval($matches[1])) < 3600) {
|
||||
return $matches[2];
|
||||
}
|
||||
}
|
||||
|
||||
// No cached file or older than 3600 seconds, try to get an update
|
||||
$hesk_version_url = 'http://mods-for-hesk.mkochcs.com/latestversion.php';
|
||||
|
||||
// Try using cURL
|
||||
if (function_exists('curl_init')) {
|
||||
$ch = curl_init();
|
||||
curl_setopt($ch, CURLOPT_URL, $hesk_version_url);
|
||||
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
|
||||
curl_setopt($ch, CURLOPT_CONNECTTIMEOUT, 6);
|
||||
$latest = curl_exec($ch);
|
||||
curl_close($ch);
|
||||
return hesk_cacheMfhLatestVersion($latest);
|
||||
}
|
||||
|
||||
// Try using a simple PHP function instead
|
||||
if ($latest = file_get_contents($hesk_version_url)) {
|
||||
return hesk_cacheMfhLatestVersion($latest);
|
||||
}
|
||||
|
||||
// Can't check automatically, will need a manual check
|
||||
return false;
|
||||
}
|
||||
|
||||
function hesk_cacheMfhLatestVersion($latest)
|
||||
{
|
||||
global $hesk_settings;
|
||||
|
||||
@file_put_contents(HESK_PATH . $hesk_settings['cache_dir'] . '/__latest-mfh.txt', time() . '|' . $latest);
|
||||
|
||||
return $latest;
|
||||
|
||||
}
|
||||
|
||||
|
||||
function hesk_testLanguage($return_options = 0)
|
||||
{
|
||||
global $hesk_settings, $hesklang, $modsForHesk_settings;
|
||||
|
||||
@ -62,7 +62,6 @@ $set['noreply_mail'] = hesk_validateEmail(hesk_POST('s_noreply_mail'), $hesklang
|
||||
$set['noreply_name'] = hesk_input(hesk_POST('s_noreply_name'));
|
||||
$set['noreply_name'] = str_replace(array('\\"', '<', '>'), '', $set['noreply_name']);
|
||||
$set['noreply_name'] = trim(preg_replace('/\s{2,}/', ' ', $set['noreply_name']));
|
||||
$set['noreply_name'] = preg_replace("/\n|\r|\t|%0A|%0D|%08|%09/", '', $set['noreply_name']);
|
||||
|
||||
/* --> Language settings */
|
||||
$set['can_sel_lang'] = empty($_POST['s_can_sel_lang']) ? 0 : 1;
|
||||
@ -141,7 +140,7 @@ $set['secimg_sum'] = '';
|
||||
for ($i = 1; $i <= 10; $i++) {
|
||||
$set['secimg_sum'] .= substr('AEUYBDGHJLMNPQRSTVWXZ123456789', rand(0, 29), 1);
|
||||
}
|
||||
$set['recaptcha_use'] = hesk_checkMinMax(intval(hesk_POST('s_recaptcha_use')), 0, 3, 0);
|
||||
$set['recaptcha_use'] = hesk_checkMinMax(intval(hesk_POST('s_recaptcha_use')), 0, 2, 0);
|
||||
$set['recaptcha_public_key'] = hesk_input(hesk_POST('s_recaptcha_public_key'));
|
||||
$set['recaptcha_private_key'] = hesk_input(hesk_POST('s_recaptcha_private_key'));
|
||||
$set['question_use'] = empty($_POST['s_question_use']) ? 0 : 1;
|
||||
@ -419,14 +418,13 @@ $set['updatedformat'] = hesk_checkMinMax(intval(hesk_POST('s_updatedformat')), 0
|
||||
/*** MISC ***/
|
||||
|
||||
/* --> Date & Time */
|
||||
$set['timezone'] = hesk_input(hesk_POST('s_timezone'));
|
||||
if (!in_array($set['timezone'], timezone_identifiers_list())) {
|
||||
$set['timezone'] = 'UTC';
|
||||
}
|
||||
$set['diff_hours'] = floatval(hesk_POST('s_diff_hours', 0));
|
||||
$set['diff_minutes'] = floatval(hesk_POST('s_diff_minutes', 0));
|
||||
$set['daylight'] = empty($_POST['s_daylight']) ? 0 : 1;
|
||||
$set['timeformat'] = hesk_input(hesk_POST('s_timeformat')) or $set['timeformat'] = 'Y-m-d H:i:s';
|
||||
|
||||
/* --> Other */
|
||||
$set['ip_whois'] = hesk_input(hesk_POST('s_ip_whois_url', 'http://whois.domaintools.com/{IP}'));
|
||||
$set['ip_whois'] = hesk_input(hesk_POST('s_ip_whois', 'http://whois.domaintools.com/{IP}'));
|
||||
|
||||
// If no {IP} tag append it to the end
|
||||
if (strlen($set['ip_whois']) == 0) {
|
||||
@ -459,7 +457,6 @@ $set['use_bootstrap_theme'] = empty($_POST['use_bootstrap_theme']) ? 0 : 1;
|
||||
$set['new_kb_article_visibility'] = hesk_checkMinMax(intval(hesk_POST('new_kb_article_visibility')), 0, 2, 2);
|
||||
$set['mfh_attachments'] = empty($_POST['email_attachments']) ? 0 : 1;
|
||||
$set['show_number_merged'] = empty($_POST['show_number_merged']) ? 0 : 1;
|
||||
$set['highlight_ticket_rows_based_on_priority'] = empty($_POST['highlight_ticket_rows_based_on_priority']) ? 0 : 1;
|
||||
$set['request_location'] = empty($_POST['request_location']) ? 0 : 1;
|
||||
$set['category_order_column'] = empty($_POST['category_order_column']) ? 'cat_order' : 'name';
|
||||
|
||||
@ -482,7 +479,6 @@ $set['navbar_title_url'] = hesk_POST('navbar_title_url');
|
||||
$set['enable_calendar'] = hesk_checkMinMax(intval(hesk_POST('enable_calendar')), 0, 2, 2);
|
||||
$set['first_day_of_week'] = hesk_POST('first-day-of-week', 0);
|
||||
$set['default_view'] = hesk_POST('default-view', 'month');
|
||||
$set['calendar_show_start_time'] = hesk_POST('calendar-show-start-time', 'true');
|
||||
|
||||
if ($set['customer-email-verification-required']) {
|
||||
//-- Don't allow multiple emails if verification is required
|
||||
@ -499,9 +495,6 @@ $set['dropdownItemTextColor'] = hesk_input(hesk_POST('dropdownItemTextColor'));
|
||||
$set['dropdownItemTextHoverColor'] = hesk_input(hesk_POST('dropdownItemTextHoverColor'));
|
||||
$set['questionMarkColor'] = hesk_input(hesk_POST('questionMarkColor'));
|
||||
$set['dropdownItemTextHoverBackgroundColor'] = hesk_input(hesk_POST('dropdownItemTextHoverBackgroundColor'));
|
||||
|
||||
$set['bootswatch_theme'] = hesk_POST('bootswatch-theme');
|
||||
|
||||
$set['admin_navbar_background'] = hesk_input(hesk_POST('admin-navbar-background-color'));
|
||||
$set['admin_navbar_background_hover'] = hesk_input(hesk_POST('admin-navbar-background-hover-color'));
|
||||
$set['admin_navbar_brand_background'] = hesk_input(hesk_POST('admin-navbar-brand-background-color'));
|
||||
@ -520,13 +513,6 @@ $set['admin_sidebar_text_hover'] = hesk_input(hesk_POST('admin-sidebar-text-hove
|
||||
|
||||
$set['login_background_type'] = hesk_input(hesk_POST('login-background'));
|
||||
$set['login_box_header'] = hesk_input(hesk_POST('login-box-header'));
|
||||
$set['business_hours_sunday'] = hesk_POST_array('business-hours-sunday');
|
||||
$set['business_hours_monday'] = hesk_POST_array('business-hours-monday');
|
||||
$set['business_hours_tuesday'] = hesk_POST_array('business-hours-tuesday');
|
||||
$set['business_hours_wednesday'] = hesk_POST_array('business-hours-wednesday');
|
||||
$set['business_hours_thursday'] = hesk_POST_array('business-hours-thursday');
|
||||
$set['business_hours_friday'] = hesk_POST_array('business-hours-friday');
|
||||
$set['business_hours_saturday'] = hesk_POST_array('business-hours-saturday');
|
||||
|
||||
$changedBackground = false;
|
||||
$loadedAttachmentFuncs = false;
|
||||
@ -626,7 +612,6 @@ mfh_updateSetting('use_bootstrap_theme', $set['use_bootstrap_theme']);
|
||||
mfh_updateSetting('new_kb_article_visibility', $set['new_kb_article_visibility']);
|
||||
mfh_updateSetting('attachments', $set['mfh_attachments']);
|
||||
mfh_updateSetting('show_number_merged', $set['show_number_merged']);
|
||||
mfh_updateSetting('highlight_ticket_rows_based_on_priority', $set['highlight_ticket_rows_based_on_priority']);
|
||||
mfh_updateSetting('request_location', $set['request_location']);
|
||||
mfh_updateSetting('category_order_column', $set['category_order_column'], true);
|
||||
mfh_updateSetting('rich_text_for_tickets', $set['rich_text_for_tickets']);
|
||||
@ -669,7 +654,6 @@ mfh_updateSetting('use_mailgun', $set['use_mailgun'], false);
|
||||
mfh_updateSetting('enable_calendar', $set['enable_calendar'], false);
|
||||
mfh_updateSetting('first_day_of_week', $set['first_day_of_week'], false);
|
||||
mfh_updateSetting('default_calendar_view', $set['default_view'], true);
|
||||
mfh_updateSetting('calendar_show_start_time', $set['calendar_show_start_time'], true);
|
||||
mfh_updateSetting('admin_color_scheme', $set['admin_color_scheme'], true);
|
||||
|
||||
mfh_updateSetting('login_background_type', $set['login_background_type'], true);
|
||||
@ -682,31 +666,6 @@ if ($changedLoginImage) {
|
||||
mfh_updateSetting('login_box_header_image', $set['login_box_header_image'], true);
|
||||
}
|
||||
|
||||
mfh_updateSetting('bootswatch_theme', $set['bootswatch_theme'], true);
|
||||
|
||||
// Update business hours
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "mfh_calendar_business_hours`
|
||||
SET `start_time` = '" . hesk_dbEscape($set['business_hours_sunday'][0]) . "',
|
||||
`end_time` = '" . hesk_dbEscape($set['business_hours_sunday'][1]) . "' WHERE `day_of_week` = " . intval(0));
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "mfh_calendar_business_hours`
|
||||
SET `start_time` = '" . hesk_dbEscape($set['business_hours_monday'][0]) . "',
|
||||
`end_time` = '" . hesk_dbEscape($set['business_hours_monday'][1]) . "' WHERE `day_of_week` = " . intval(1));
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "mfh_calendar_business_hours`
|
||||
SET `start_time` = '" . hesk_dbEscape($set['business_hours_tuesday'][0]) . "',
|
||||
`end_time` = '" . hesk_dbEscape($set['business_hours_tuesday'][1]) . "' WHERE `day_of_week` = " . intval(2));
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "mfh_calendar_business_hours`
|
||||
SET `start_time` = '" . hesk_dbEscape($set['business_hours_wednesday'][0]) . "',
|
||||
`end_time` = '" . hesk_dbEscape($set['business_hours_wednesday'][1]) . "' WHERE `day_of_week` = " . intval(3));
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "mfh_calendar_business_hours`
|
||||
SET `start_time` = '" . hesk_dbEscape($set['business_hours_thursday'][0]) . "',
|
||||
`end_time` = '" . hesk_dbEscape($set['business_hours_thursday'][1]) . "' WHERE `day_of_week` = " . intval(4));
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "mfh_calendar_business_hours`
|
||||
SET `start_time` = '" . hesk_dbEscape($set['business_hours_friday'][0]) . "',
|
||||
`end_time` = '" . hesk_dbEscape($set['business_hours_friday'][1]) . "' WHERE `day_of_week` = " . intval(5));
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "mfh_calendar_business_hours`
|
||||
SET `start_time` = '" . hesk_dbEscape($set['business_hours_saturday'][0]) . "',
|
||||
`end_time` = '" . hesk_dbEscape($set['business_hours_saturday'][1]) . "' WHERE `day_of_week` = " . intval(6));
|
||||
|
||||
// Prepare settings file and save it
|
||||
$settings_file_content = '<?php
|
||||
// Settings file for HESK ' . $set['hesk_version'] . '
|
||||
@ -887,7 +846,9 @@ $hesk_settings[\'updatedformat\']=' . $set['updatedformat'] . ';
|
||||
// ==> MISC
|
||||
|
||||
// --> Date & Time
|
||||
$hesk_settings[\'timezone\']=\'' . $set['timezone'] . '\';
|
||||
$hesk_settings[\'diff_hours\']=' . $set['diff_hours'] . ';
|
||||
$hesk_settings[\'diff_minutes\']=' . $set['diff_minutes'] . ';
|
||||
$hesk_settings[\'daylight\']=' . $set['daylight'] . ';
|
||||
$hesk_settings[\'timeformat\']=\'' . $set['timeformat'] . '\';
|
||||
|
||||
// --> Other
|
||||
|
||||
@ -176,11 +176,11 @@ foreach ($hesk_settings['custom_fields'] as $k=>$v) {
|
||||
$tmpvar['trackid'] = hesk_createID();
|
||||
|
||||
// Log who submitted ticket
|
||||
$tmpvar['history'] = sprintf($hesklang['thist7'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
$tmpvar['openedby'] = $_SESSION['id'];
|
||||
|
||||
// Owner
|
||||
$tmpvar['owner'] = 0;
|
||||
$autoassign_owner = null;
|
||||
if (hesk_checkPermission('can_assign_others', 0)) {
|
||||
$tmpvar['owner'] = intval(hesk_POST('owner'));
|
||||
|
||||
@ -192,6 +192,7 @@ if (hesk_checkPermission('can_assign_others', 0)) {
|
||||
$autoassign_owner = hesk_autoAssignTicket($tmpvar['category']);
|
||||
if ($autoassign_owner) {
|
||||
$tmpvar['owner'] = intval($autoassign_owner['id']);
|
||||
$tmpvar['history'] .= sprintf($hesklang['thist10'], hesk_date(), $autoassign_owner['name'] . ' (' . $autoassign_owner['user'] . ')');
|
||||
} else {
|
||||
$tmpvar['owner'] = 0;
|
||||
}
|
||||
@ -300,11 +301,6 @@ if (!$modsForHesk_settings['rich_text_for_tickets']) {
|
||||
$tmpvar['message'] = nl2br($tmpvar['message']);
|
||||
}
|
||||
|
||||
// Track who assigned the ticket
|
||||
if ($tmpvar['owner'] > 0) {
|
||||
$tmpvar['assignedby'] = !empty($autoassign_owner) ? -1 : $_SESSION['id'];
|
||||
}
|
||||
|
||||
$tmpvar['latitude'] = hesk_POST('latitude', 'E-4');
|
||||
$tmpvar['longitude'] = hesk_POST('longitude', 'E-4');
|
||||
|
||||
@ -319,14 +315,6 @@ $tmpvar['screen_resolution_width'] = "NULL";
|
||||
// Insert ticket to database
|
||||
$ticket = hesk_newTicket($tmpvar);
|
||||
|
||||
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_created', hesk_date(),
|
||||
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')'));
|
||||
|
||||
if ($autoassign_owner) {
|
||||
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_autoassigned', hesk_date(),
|
||||
array(0 => $autoassign_owner['name'] . ' (' . $autoassign_owner['user'] . ')'));
|
||||
}
|
||||
|
||||
// Notify the customer about the ticket?
|
||||
if ($notify && $email_available) {
|
||||
hesk_notifyCustomer($modsForHesk_settings);
|
||||
|
||||
@ -50,10 +50,6 @@ $can_unban_emails = hesk_checkPermission('can_unban_emails', 0);
|
||||
$can_ban_ips = hesk_checkPermission('can_ban_ips', 0);
|
||||
$can_unban_ips = hesk_checkPermission('can_unban_ips', 0);
|
||||
$can_resolve = hesk_checkPermission('can_resolve', 0);
|
||||
$can_view_ass_by = hesk_checkPermission('can_view_ass_by', 0);
|
||||
$can_privacy = hesk_checkPermission('can_privacy',0);
|
||||
$can_export = hesk_checkPermission('can_export',0);
|
||||
$can_change_due_date = hesk_checkPermission('can_change_due_date', 0);
|
||||
|
||||
// Get ticket ID
|
||||
$trackingID = hesk_cleanID() or print_form();
|
||||
@ -94,47 +90,13 @@ if (hesk_dbNumRows($res) != 1) {
|
||||
|
||||
/* Permission to view this ticket? */
|
||||
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && !hesk_checkPermission('can_view_ass_others', 0)) {
|
||||
// Maybe this user is allowed to view tickets he/she assigned?
|
||||
if (!$can_view_ass_by || $ticket['assignedby'] != $_SESSION['id']) {
|
||||
hesk_error($hesklang['ycvtao']);
|
||||
}
|
||||
hesk_error($hesklang['ycvtao']);
|
||||
}
|
||||
|
||||
if (!$ticket['owner'] && !$can_view_unassigned) {
|
||||
hesk_error($hesklang['ycovtay']);
|
||||
}
|
||||
|
||||
// Get audit information
|
||||
$audit_sort = $hesk_settings['new_top'] ? "ASC" : "DESC";
|
||||
$auditRes = hesk_dbQuery("SELECT `audit`.`id`, `audit`.`language_key`, `audit`.`date`,
|
||||
`values`.`replacement_index`, `values`.`replacement_value`
|
||||
FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "audit_trail` AS `audit`
|
||||
LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "audit_trail_to_replacement_values` AS `values`
|
||||
ON `audit`.`id` = `values`.`audit_trail_id`
|
||||
WHERE `entity_type` = 'TICKET' AND `entity_id` = " . intval($ticket['id']) . "
|
||||
ORDER BY `audit`.`date` {$audit_sort}");
|
||||
$audit_records = array();
|
||||
$current_audit_record = null;
|
||||
while ($row = hesk_dbFetchAssoc($auditRes)) {
|
||||
if ($current_audit_record == null || $current_audit_record['id'] != $row['id']) {
|
||||
if ($current_audit_record != null) {
|
||||
$audit_records[] = $current_audit_record;
|
||||
}
|
||||
$current_audit_record['id'] = $row['id'];
|
||||
$current_audit_record['language_key'] = $row['language_key'];
|
||||
$current_audit_record['date'] = $row['date'];
|
||||
$current_audit_record['replacement_values'] = array();
|
||||
}
|
||||
|
||||
if ($row['replacement_index'] != null) {
|
||||
$current_audit_record['replacement_values'][intval($row['replacement_index'])] = $row['replacement_value'];
|
||||
}
|
||||
}
|
||||
|
||||
if ($current_audit_record != null) {
|
||||
$audit_records[] = $current_audit_record;
|
||||
}
|
||||
|
||||
/* Set last replier name */
|
||||
if ($ticket['lastreplier']) {
|
||||
if (empty($ticket['repliername'])) {
|
||||
@ -158,23 +120,19 @@ $managerRow = hesk_dbFetchAssoc($managerRS);
|
||||
$isManager = $managerRow['id'] == $category['manager'];
|
||||
if ($isManager) {
|
||||
$can_del_notes =
|
||||
$can_reply =
|
||||
$can_delete =
|
||||
$can_edit =
|
||||
$can_archive =
|
||||
$can_assign_self =
|
||||
$can_view_unassigned =
|
||||
$can_change_own_cat =
|
||||
$can_change_cat =
|
||||
$can_ban_emails =
|
||||
$can_unban_emails =
|
||||
$can_ban_ips =
|
||||
$can_unban_ips =
|
||||
$can_resolve =
|
||||
$can_view_ass_by =
|
||||
$can_privacy =
|
||||
$can_export =
|
||||
$can_change_due_date = true;
|
||||
$can_reply =
|
||||
$can_delete =
|
||||
$can_edit =
|
||||
$can_archive =
|
||||
$can_assign_self =
|
||||
$can_view_unassigned =
|
||||
$can_change_own_cat =
|
||||
$can_change_cat =
|
||||
$can_ban_emails =
|
||||
$can_unban_emails =
|
||||
$can_ban_ips =
|
||||
$can_unban_ips =
|
||||
$can_resolve = true;
|
||||
}
|
||||
|
||||
/* Is this user allowed to view tickets inside this category? */
|
||||
@ -434,14 +392,13 @@ if (isset($_POST['notemsg']) && hesk_token_check('POST')) {
|
||||
'trackid' => $ticket['trackid'],
|
||||
'status' => $ticket['status'],
|
||||
'name' => $_SESSION['name'],
|
||||
'lastreplier' => $ticket['lastreplier'],
|
||||
'subject' => $ticket['subject'],
|
||||
'message' => stripslashes($msg),
|
||||
'dt' => hesk_date($ticket['dt'], true),
|
||||
'lastchange' => hesk_date($ticket['lastchange'], true),
|
||||
'attachments' => $myattachments,
|
||||
'id' => $ticket['id'],
|
||||
'time_worked' => $ticket['time_worked'],
|
||||
'last_reply_by' => $ticket['repliername'],
|
||||
);
|
||||
|
||||
// 2. Add custom fields to the array
|
||||
@ -482,10 +439,8 @@ if ($hesk_settings['time_worked'] && ($can_reply || $can_edit) && isset($_POST['
|
||||
$time_worked = hesk_getTime($h . ':' . $m . ':' . $s);
|
||||
|
||||
/* Update database */
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `time_worked`='" . hesk_dbEscape($time_worked) . "' WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
|
||||
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_time_worked', hesk_date(),
|
||||
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
|
||||
1 => $time_worked));
|
||||
$revision = sprintf($hesklang['thist14'], hesk_date(), $time_worked, $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `time_worked`='" . hesk_dbEscape($time_worked) . "', `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
|
||||
|
||||
/* Show ticket */
|
||||
hesk_process_messages($hesklang['twu'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'SUCCESS');
|
||||
@ -521,26 +476,13 @@ if (($can_reply || $can_edit) && isset($_POST['childTrackingId'])) {
|
||||
}
|
||||
|
||||
hesk_dbQuery('UPDATE `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` SET `parent` = ' . intval($ticket['id']) . ' WHERE `trackid` = \'' . hesk_dbEscape(hesk_POST('childTrackingId')) . '\'');
|
||||
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_linked_ticket', hesk_date(),
|
||||
array(
|
||||
0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
|
||||
1 => hesk_POST('childTrackingId')
|
||||
));
|
||||
hesk_process_messages(sprintf($hesklang['link_added'], $_POST['childTrackingId']), 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'SUCCESS');
|
||||
}
|
||||
|
||||
/* Delete child action */
|
||||
if (($can_reply || $can_edit) && isset($_GET['deleteChild'])) {
|
||||
//-- Delete the relationship
|
||||
$innerTrackingRs = hesk_dbQuery("SELECT `trackid` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `id` = " . hesk_dbEscape($_GET['deleteChild']));
|
||||
$innerTrackingId = hesk_dbFetchAssoc($innerTrackingRs);
|
||||
|
||||
hesk_dbQuery('UPDATE `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` SET `parent` = NULL WHERE `ID` = ' . hesk_dbEscape($_GET['deleteChild']));
|
||||
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_unlinked_ticket', hesk_date(),
|
||||
array(
|
||||
0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
|
||||
1 => $innerTrackingId['trackid']
|
||||
));
|
||||
hesk_process_messages($hesklang['ticket_no_longer_linked'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'SUCCESS');
|
||||
|
||||
} elseif (($can_reply || $can_edit) && isset($_GET['deleteParent'])) {
|
||||
@ -586,6 +528,7 @@ if (isset($_GET['delatt']) && hesk_token_check()) {
|
||||
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "attachments` WHERE `att_id`='" . intval($att_id) . "'");
|
||||
|
||||
/* Update ticket or reply in the database */
|
||||
$revision = sprintf($hesklang['thist12'], hesk_date(), $att['real_name'], $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
if ($reply) {
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` SET `attachments`=REPLACE(`attachments`,'" . hesk_dbEscape($att_id . '#' . $att['real_name'] . '#' . $att['saved_name']) . ",','') WHERE `id`='" . intval($reply) . "'");
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `id`='" . intval($ticket['id']) . "'");
|
||||
@ -596,9 +539,6 @@ if (isset($_GET['delatt']) && hesk_token_check()) {
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `attachments`=REPLACE(`attachments`,'" . hesk_dbEscape($att_id . '#' . $att['real_name'] . '#' . $att['saved_name']) . ",','') WHERE `id`='" . intval($ticket['id']) . "'");
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `attachments`=REPLACE(`attachments`,'" . hesk_dbEscape($att_id . '#' . $att['real_name']) . ",',''), `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `id`='" . intval($ticket['id']) . "'");
|
||||
}
|
||||
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_attachment_deleted', hesk_date(),
|
||||
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
|
||||
1 => $att['real_name']));
|
||||
|
||||
hesk_process_messages($hesklang['kb_att_rem'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'SUCCESS');
|
||||
}
|
||||
@ -759,11 +699,9 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
?>
|
||||
</span>
|
||||
</b><br>
|
||||
<?php if ($can_change_due_date): ?>
|
||||
<button class="btn btn-default btn-sm" id="change-button">
|
||||
<?php echo $hesklang['chg']; ?>
|
||||
</button>
|
||||
<?php endif; ?>
|
||||
</div>
|
||||
<div id="editable-due-date" style="display: none">
|
||||
<span class="form-group">
|
||||
@ -952,11 +890,6 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
/* This will handle error, success and notice messages */
|
||||
hesk_handle_messages();
|
||||
|
||||
$service_messages = mfh_get_service_messages('STAFF_VIEW_TICKET');
|
||||
foreach ($service_messages as $sm) {
|
||||
hesk_service_message($sm);
|
||||
}
|
||||
|
||||
// Prepare special custom fields
|
||||
foreach ($hesk_settings['custom_fields'] as $k=>$v) {
|
||||
if ($v['use'] && hesk_is_custom_field_in_category($k, $ticket['category']) ) {
|
||||
@ -1015,42 +948,25 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
);
|
||||
$options = array();
|
||||
for ($i = 0; $i < 4; $i++) {
|
||||
if ($ticket['priority'] == $i) {
|
||||
if ($i === 0) {
|
||||
$cssClass = 'critical-priority';
|
||||
} elseif ($i === 1) {
|
||||
$cssClass = 'high-priority';
|
||||
} elseif ($i === 2) {
|
||||
$cssClass = 'medium-priority';
|
||||
} else {
|
||||
$cssClass = 'low-priority';
|
||||
}
|
||||
}
|
||||
|
||||
$selected = $ticket['priority'] == $i ? 'selected' : '';
|
||||
$content = "<i class='fa fa-fw fa-%s %s' style='font-size: 1em'></i> {$priorityLanguages[$i]}";
|
||||
|
||||
if ($i === 0) {
|
||||
$content = sprintf($content, 'long-arrow-up', 'critical');
|
||||
} elseif ($i === 1) {
|
||||
$content = sprintf($content, 'angle-double-up', 'orange');
|
||||
} elseif ($i === 2) {
|
||||
$content = sprintf($content, 'angle-double-down', 'green');
|
||||
} else {
|
||||
$content = sprintf($content, 'long-arrow-down', 'blue');
|
||||
}
|
||||
|
||||
array_push($options, '<option data-content="' . $content . '" value="' . $i . '" ' . $selected . '>' . $priorityLanguages[$i] . '</option>');
|
||||
array_push($options, '<option value="' . $i . '" ' . $selected . '>' . $priorityLanguages[$i] . '</option>');
|
||||
}
|
||||
|
||||
echo '<div class="ticket-cell-admin col-md-3 col-sm-12 ' . $cssClass . '">';
|
||||
echo '<div class="ticket-cell-admin col-md-3 col-sm-12 ';
|
||||
if ($ticket['priority'] == 0) {
|
||||
echo 'critical-priority">';
|
||||
} elseif ($ticket['priority'] == 1) {
|
||||
echo 'high-priority">';
|
||||
} else {
|
||||
echo 'med-low-priority">';
|
||||
}
|
||||
|
||||
echo '<p class="ticket-property-title">' . $hesklang['priority'] . '</p>';
|
||||
|
||||
echo '<form style="margin-bottom:0;" id="changePriorityForm" action="priority.php" method="post">
|
||||
|
||||
<span style="white-space:nowrap;">
|
||||
<select class="selectpicker form-control" name="priority" onchange="document.getElementById(\'changePriorityForm\').submit();">';
|
||||
<select class="form-control" name="priority" onchange="document.getElementById(\'changePriorityForm\').submit();">';
|
||||
echo implode('', $options);
|
||||
echo '
|
||||
</select>
|
||||
@ -1071,13 +987,13 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
$results = mfh_getAllStatuses();
|
||||
foreach ($results as $row) {
|
||||
$selected = $ticket['status'] == $row['ID'] ? 'selected' : '';
|
||||
$status_options[$row['ID']] = '<option style="color: ' . $row['TextColor'] . '" value="' . $row['ID'] . '" ' . $selected . '>' . mfh_getDisplayTextForStatusId($row['ID']) . '</option>';
|
||||
$status_options[$row['ID']] = '<option value="' . $row['ID'] . '" ' . $selected . '>' . mfh_getDisplayTextForStatusId($row['ID']) . '</option>';
|
||||
}
|
||||
|
||||
echo '
|
||||
<form role="form" id="changeStatusForm" style="margin-bottom:0;" action="change_status.php" method="post">
|
||||
<span style="white-space:nowrap;">
|
||||
<select class="selectpicker form-control" onchange="document.getElementById(\'changeStatusForm\').submit();" name="s">
|
||||
<select class="form-control" onchange="document.getElementById(\'changeStatusForm\').submit();" name="s">
|
||||
' . implode('', $status_options) . '
|
||||
</select>
|
||||
|
||||
@ -1095,7 +1011,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
echo '
|
||||
<form style="margin-bottom:0;" id="changeOwnerForm" action="assign_owner.php" method="post">
|
||||
<span style="white-space:nowrap;">
|
||||
<select class="selectpicker form-control" name="owner" onchange="document.getElementById(\'changeOwnerForm\').submit();">';
|
||||
<select class="form-control" name="owner" onchange="document.getElementById(\'changeOwnerForm\').submit();">';
|
||||
$selectedForUnassign = 'selected';
|
||||
foreach ($admins as $k => $v) {
|
||||
$selected = '';
|
||||
@ -1130,7 +1046,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
<form style="margin-bottom:0;" id="changeCategory" action="move_category.php" method="post">
|
||||
|
||||
<span style="white-space:nowrap;">
|
||||
<select name="category" class="selectpicker form-control" onchange="document.getElementById(\'changeCategory\').submit();">
|
||||
<select name="category" class="form-control" onchange="document.getElementById(\'changeCategory\').submit();">
|
||||
' . $categories_options . '
|
||||
</select>
|
||||
|
||||
@ -1206,9 +1122,9 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
|
||||
echo '
|
||||
<a href="../download_attachment.php?att_id=' . $att_id . '&track=' . $trackingID . '">
|
||||
<i class="fa fa-paperclip" style="font-size:16px;" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['dnl'] . '"></i>
|
||||
<i class="fa fa-paperclip" style="font-size:16px;" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['dnl'] . ' ' . $att_name . '"></i>
|
||||
</a>
|
||||
<a href="../download_attachment.php?att_id=' . $att_id . '&track=' . $trackingID . '">' . $att_name . ' (' . mfh_getAttachmentFileSize($att_id) . ')' . '</a><br />
|
||||
<a href="../download_attachment.php?att_id=' . $att_id . '&track=' . $trackingID . '">' . $att_name . '</a><br />
|
||||
';
|
||||
}
|
||||
}
|
||||
@ -1334,7 +1250,7 @@ require_once(HESK_PATH . 'inc/footer.inc.php');
|
||||
|
||||
function hesk_getAdminButtons($category_id)
|
||||
{
|
||||
global $hesk_settings, $hesklang, $modsForHesk_settings, $ticket, $reply, $trackingID, $can_edit, $can_archive, $can_delete, $can_resolve, $can_privacy, $can_export, $isManager;
|
||||
global $hesk_settings, $hesklang, $modsForHesk_settings, $ticket, $reply, $trackingID, $can_edit, $can_archive, $can_delete, $can_resolve, $isManager;
|
||||
|
||||
$options = '';
|
||||
|
||||
@ -1342,12 +1258,12 @@ function hesk_getAdminButtons($category_id)
|
||||
if ($can_edit) {
|
||||
$tmp = $reply ? '&reply=' . $reply['id'] : '';
|
||||
$mgr = $isManager ? '&isManager=true' : '';
|
||||
$options .= '<a id="editticket" title="'.$hesklang['edtt'].'" class="btn btn-default" href="edit_post.php?track=' . $trackingID . $tmp . $mgr . '"><i class="fa fa-pencil orange"></i> ' . $hesklang['btn_edit'] . '</a> ';
|
||||
$options .= '<a class="btn btn-default" href="edit_post.php?track=' . $trackingID . $tmp . $mgr . '"><i class="fa fa-pencil orange"></i> ' . $hesklang['edit'] . '</a> ';
|
||||
}
|
||||
|
||||
|
||||
/* Print ticket button */
|
||||
$options .= '<a class="btn btn-default" title="'.$hesklang['printer_friendly'].'" href="../print.php?track=' . $trackingID . '"><i class="fa fa-print"></i> ' . $hesklang['btn_print'] . '</a> ';
|
||||
$options .= '<a class="btn btn-default" href="../print.php?track=' . $trackingID . '"><i class="fa fa-print"></i> ' . $hesklang['printer_friendly'] . '</a> ';
|
||||
|
||||
/* Copy ticket button */
|
||||
$strippedName = strip_tags($ticket['name']);
|
||||
@ -1502,7 +1418,7 @@ function hesk_getAdminButtons($category_id)
|
||||
/* Lock ticket button */
|
||||
if ($can_resolve) {
|
||||
$template =
|
||||
'<div class="col-md-6 col-sm-12"><a id="%s" title="%s" class="button-link" href="lock.php?track=' . $trackingID . '&locked=%s&Refresh=' . mt_rand(10000, 99999) . '&token=' . hesk_token_echo(0) . '">
|
||||
'<div class="col-md-6 col-sm-12"><a class="button-link" href="lock.php?track=' . $trackingID . '&locked=%s&Refresh=' . mt_rand(10000, 99999) . '&token=' . hesk_token_echo(0) . '">
|
||||
<div class="panel panel-default">
|
||||
<div class="panel-body">
|
||||
<h4>
|
||||
@ -1512,14 +1428,14 @@ function hesk_getAdminButtons($category_id)
|
||||
</div>
|
||||
</a></div>';
|
||||
$dropdown .= $ticket['locked']
|
||||
? sprintf($template, 'unlock', $hesklang['tul'] . ' - ' . $hesklang['isloc'], 0, 'unlock', $hesklang['btn_unlock'])
|
||||
: sprintf($template, 'lock', $hesklang['tlo'] . ' - ' . $hesklang['isloc'], 1, 'lock', $hesklang['btn_lock']);
|
||||
? sprintf($template, 0, 'unlock', $hesklang['tul'])
|
||||
: sprintf($template, 1, 'lock', $hesklang['tlo']);
|
||||
}
|
||||
|
||||
/* Tag ticket button */
|
||||
if ($can_archive) {
|
||||
$template =
|
||||
'<div class="col-md-6 col-sm-12"><a id="%s" title="%s" class="button-link" href="archive.php?track=' . $trackingID . '&archived=%s&Refresh=' . mt_rand(10000, 99999) . '&token=' . hesk_token_echo(0) . '">
|
||||
'<div class="col-md-6 col-sm-12"><a class="button-link" href="archive.php?track=' . $trackingID . '&archived=%s&Refresh=' . mt_rand(10000, 99999) . '&token=' . hesk_token_echo(0) . '">
|
||||
<div class="panel panel-default">
|
||||
<div class="panel-body">
|
||||
<h4>
|
||||
@ -1530,51 +1446,18 @@ function hesk_getAdminButtons($category_id)
|
||||
</a></div>';
|
||||
|
||||
$dropdown .= $ticket['archive']
|
||||
? sprintf($template, 'untag', $hesklang['remove_archive'], 0, $hesklang['btn_untag'])
|
||||
: sprintf($template, 'tag', $hesklang['add_archive'], 1, $hesklang['btn_tag']);
|
||||
? sprintf($template, 0, $hesklang['remove_archive'])
|
||||
: sprintf($template, 1, $hesklang['add_archive']);
|
||||
}
|
||||
|
||||
/* Import to knowledgebase button */
|
||||
if ($hesk_settings['kb_enable'] && hesk_checkPermission('can_man_kb', 0)) {
|
||||
$dropdown .=
|
||||
'<div class="col-md-6 col-sm-12"><a id="addtoknow" title="'.$hesklang['import_kb'].'" href="manage_knowledgebase.php?a=import_article&track=' . $trackingID . '" class="button-link">
|
||||
'<div class="col-md-6 col-sm-12"><a href="manage_knowledgebase.php?a=import_article&track=' . $trackingID . '" class="button-link">
|
||||
<div class="panel panel-default">
|
||||
<div class="panel-body">
|
||||
<h4>
|
||||
<i class="fa fa-lightbulb-o fa-fw"></i> ' . $hesklang['btn_import_kb'] . '
|
||||
</h4>
|
||||
</div>
|
||||
</div>
|
||||
</a></div>';
|
||||
}
|
||||
|
||||
// Export ticket
|
||||
if ($can_export) {
|
||||
$dropdown .=
|
||||
'<div class="col-md-6 col-sm-12">
|
||||
<a id="exportticket" href="export_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'"
|
||||
title="'.$hesklang['btn_export'].'" class="button-link">
|
||||
<div class="panel panel-default">
|
||||
<div class="panel-body">
|
||||
<h4>
|
||||
<i class="fa fa-download fa-fw"></i> '.$hesklang['btn_export'].'
|
||||
</h4>
|
||||
</div>
|
||||
</div>
|
||||
</a></div>';
|
||||
}
|
||||
|
||||
// Anonymize ticket
|
||||
if ($can_privacy) {
|
||||
$dropdown .=
|
||||
'<div class="col-md-6 col-sm-12">
|
||||
<a id="exportticket" href="anonymize_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999).'&token='.hesk_token_echo(0).'"
|
||||
onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['confirm_anony']).'?\\n\\n'.hesk_makeJsString($hesklang['privacy_anon_info']).'\');"
|
||||
title="'.$hesklang['confirm_anony'].'" class="button-link">
|
||||
<div class="panel panel-default">
|
||||
<div class="panel-body warning">
|
||||
<h4>
|
||||
<i class="fa fa-shield fa-fw"></i> '.$hesklang['btn_anony'].'
|
||||
<i class="fa fa-lightbulb-o fa-fw"></i> ' . $hesklang['import_kb'] . '
|
||||
</h4>
|
||||
</div>
|
||||
</div>
|
||||
@ -1586,11 +1469,11 @@ function hesk_getAdminButtons($category_id)
|
||||
if ($reply) {
|
||||
$url = 'admin_ticket.php';
|
||||
$tmp = 'delete_post=' . $reply['id'];
|
||||
$txt = $hesklang['btn_delr'];
|
||||
$txt = $hesklang['delt'];
|
||||
} else {
|
||||
$url = 'delete_tickets.php';
|
||||
$tmp = 'delete_ticket=1';
|
||||
$txt = $hesklang['btn_delt'];
|
||||
$txt = $hesklang['dele'];
|
||||
}
|
||||
$dropdown .=
|
||||
'<div class="col-md-6 col-sm-12"><a class="button-link" href="' . $url . '?track=' . $trackingID . '&' . $tmp . '&Refresh=' . mt_rand(10000, 99999) . '&token=' . hesk_token_echo(0) . '" onclick="return hesk_confirmExecute(\'' . hesk_makeJsString($txt) . '?\');">
|
||||
@ -1613,7 +1496,7 @@ function hesk_getAdminButtons($category_id)
|
||||
|
||||
function hesk_getAdminButtonsInTicket($reply = 0, $white = 1)
|
||||
{
|
||||
global $hesk_settings, $hesklang, $ticket, $trackingID, $can_edit, $can_archive, $can_delete, $isManager;
|
||||
global $hesk_settings, $hesklang, $ticket, $reply, $trackingID, $can_edit, $can_archive, $can_delete, $isManager;
|
||||
|
||||
$options = $reply ? '' : '<div class="pull-right">';
|
||||
|
||||
@ -1637,7 +1520,7 @@ function hesk_getAdminButtonsInTicket($reply = 0, $white = 1)
|
||||
if ($can_edit) {
|
||||
$tmp = $reply ? '&reply=' . $reply['id'] : '';
|
||||
$mgr = $isManager ? '&isManager=true' : '';
|
||||
$options .= '<a class="btn btn-default" href="edit_post.php?track=' . $trackingID . $tmp . $mgr . '"><i class="fa fa-pencil orange"></i> ' . $hesklang['btn_edit'] . '</a> ';
|
||||
$options .= '<a class="btn btn-default" href="edit_post.php?track=' . $trackingID . $tmp . $mgr . '"><i class="fa fa-pencil orange"></i> ' . $hesklang['edtt'] . '</a> ';
|
||||
}
|
||||
|
||||
|
||||
@ -1646,13 +1529,13 @@ function hesk_getAdminButtonsInTicket($reply = 0, $white = 1)
|
||||
if ($reply) {
|
||||
$url = 'admin_ticket.php';
|
||||
$tmp = 'delete_post=' . $reply['id'];
|
||||
$txt = $hesklang['btn_delr'];
|
||||
$txt = $hesklang['delt'];
|
||||
} else {
|
||||
$url = 'delete_tickets.php';
|
||||
$tmp = 'delete_ticket=1';
|
||||
$txt = $hesklang['btn_delt'];
|
||||
$txt = $hesklang['dele'];
|
||||
}
|
||||
$options .= '<a id="deleteticket" class="btn btn-default" href="' . $url . '?track=' . $trackingID . '&' . $tmp . '&Refresh=' . mt_rand(10000, 99999) . '&token=' . hesk_token_echo(0) . '" onclick="return hesk_confirmExecute(\'' . $txt . '?\');"><i class="fa fa-times red"></i> ' . $txt . '</a> ';
|
||||
$options .= '<a class="btn btn-default" href="' . $url . '?track=' . $trackingID . '&' . $tmp . '&Refresh=' . mt_rand(10000, 99999) . '&token=' . hesk_token_echo(0) . '" onclick="return hesk_confirmExecute(\'' . $txt . '?\');"><i class="fa fa-times red"></i> ' . $txt . '</a> ';
|
||||
}
|
||||
|
||||
/* Return generated HTML */
|
||||
@ -1705,7 +1588,7 @@ function print_form()
|
||||
} // End print_form()
|
||||
|
||||
function mfh_print_message() {
|
||||
global $ticket, $hesklang, $hesk_settings, $can_ban_emails, $can_ban_ips, $can_unban_emails, $can_unban_ips, $trackingID, $modsForHesk_settings;
|
||||
global $ticket, $hesklang, $hesk_settings, $can_ban_emails, $can_ban_ips, $trackingID, $modsForHesk_settings;
|
||||
?>
|
||||
<li><i class="fa fa-comment bg-red" data-toggle="tooltip" title="<?php echo $hesklang['original_message']; ?>"></i>
|
||||
<div class="timeline-item">
|
||||
@ -1866,46 +1749,7 @@ function mfh_print_message() {
|
||||
|
||||
function hesk_printTicketReplies()
|
||||
{
|
||||
global $hesklang, $hesk_settings, $result, $reply, $audit_records;
|
||||
|
||||
// Sort replies and audit messages. They'll be in the proper order already
|
||||
$combined_records = array();
|
||||
foreach ($audit_records as $audit_record) {
|
||||
$audit_record['SORT_TYPE'] = 'AUDIT_RECORD';
|
||||
$combined_records[] = $audit_record;
|
||||
}
|
||||
while ($reply = hesk_dbFetchAssoc($result)) {
|
||||
$reply['SORT_TYPE'] = 'REPLY';
|
||||
$combined_records[] = $reply;
|
||||
}
|
||||
|
||||
// Re-sort them so they're in order by date
|
||||
usort($combined_records, function ($a, $b) use (&$hesk_settings) {
|
||||
$a_date = null;
|
||||
$b_date = null;
|
||||
if ($a['SORT_TYPE'] == 'REPLY') {
|
||||
$a_date = strtotime($a['dt']);
|
||||
} else {
|
||||
$a_date = strtotime($a['date']);
|
||||
}
|
||||
|
||||
if ($b['SORT_TYPE'] == 'REPLY') {
|
||||
$b_date = strtotime($b['dt']);
|
||||
} else {
|
||||
$b_date = strtotime($b['date']);
|
||||
}
|
||||
|
||||
if ($a_date === $b_date && $a['SORT_TYPE'] != $b['SORT_TYPE']) {
|
||||
if ($hesk_settings['new_top']) {
|
||||
return $a['SORT_TYPE'] == 'REPLY' ? 1 : -1;
|
||||
}
|
||||
|
||||
return $a['SORT_TYPE'] == 'REPLY' ? -1 : 1;
|
||||
}
|
||||
|
||||
return $hesk_settings['new_top'] ? $b_date - $a_date : $a_date - $b_date;
|
||||
});
|
||||
|
||||
global $hesklang, $hesk_settings, $result, $reply;
|
||||
|
||||
echo '<ul class="timeline">';
|
||||
if (!$hesk_settings['new_top']) {
|
||||
@ -1914,12 +1758,66 @@ function hesk_printTicketReplies()
|
||||
echo '<li class="today-top"><i class="fa fa-clock-o bg-gray" data-toggle="tooltip" title="' . $hesklang['timeline_today'] . '"></i></li>';
|
||||
}
|
||||
|
||||
foreach ($combined_records as $record) {
|
||||
if ($record['SORT_TYPE'] == 'REPLY') {
|
||||
mfh_print_reply($record);
|
||||
} else {
|
||||
mfh_print_audit_record($record);
|
||||
}
|
||||
while ($reply = hesk_dbFetchAssoc($result)) {
|
||||
$reply['dt'] = hesk_date($reply['dt'], true);
|
||||
?>
|
||||
<li>
|
||||
<?php if ($reply['staffid']): ?>
|
||||
<i class="fa fa-reply bg-orange" data-toggle="tooltip" title="<?php echo $hesklang['reply_by_staff']; ?>"></i>
|
||||
<?php else: ?>
|
||||
<i class="fa fa-share bg-blue" data-toggle="tooltip" title="<?php echo $hesklang['reply_by_customer']; ?>"></i>
|
||||
<?php endif; ?>
|
||||
<div class="timeline-item">
|
||||
<span class="time"><i class="fa fa-clock-o"></i> <?php echo $reply['dt']; ?></span>
|
||||
<h3 class="timeline-header"><?php echo $reply['name']; ?></h3>
|
||||
<div class="timeline-body">
|
||||
<div class="row">
|
||||
<div class="col-md-3 text-right">
|
||||
<strong><?php echo $hesklang['message_colon']; ?></strong>
|
||||
</div>
|
||||
<div class="col-md-9">
|
||||
<?php
|
||||
if ($reply['html']) {
|
||||
echo hesk_html_entity_decode($reply['message']);
|
||||
} else {
|
||||
echo $reply['message'];
|
||||
} ?>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<?php
|
||||
if ($hesk_settings['attachments']['use'] && strlen($reply['attachments'])):
|
||||
?>
|
||||
<div class="timeline-footer">
|
||||
<?php mfh_listAttachments($reply['attachments'], $reply['id'], true); ?>
|
||||
</div>
|
||||
<?php endif; ?>
|
||||
<div class="timeline-footer">
|
||||
<div class="row">
|
||||
<div class="col-md-6">
|
||||
<?php
|
||||
/* Staff rating */
|
||||
if ($hesk_settings['rating'] && $reply['staffid']) {
|
||||
if ($reply['rating'] == 1) {
|
||||
echo '<p class="rate">' . $hesklang['rnh'] . '</p>';
|
||||
} elseif ($reply['rating'] == 5) {
|
||||
echo '<p class="rate">' . $hesklang['rh'] . '</p>';
|
||||
}
|
||||
}
|
||||
/* Show "unread reply" message? */
|
||||
if ($reply['staffid'] && !$reply['read']) {
|
||||
echo '<p class="rate">' . $hesklang['unread'] . '</p>';
|
||||
}
|
||||
?>
|
||||
</div>
|
||||
<div class="col-md-6 text-right">
|
||||
<?php echo hesk_getAdminButtonsInTicket(); ?>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</li>
|
||||
<?php
|
||||
}
|
||||
|
||||
if ($hesk_settings['new_top']) {
|
||||
@ -1933,179 +1831,10 @@ function hesk_printTicketReplies()
|
||||
|
||||
} // End hesk_printTicketReplies()
|
||||
|
||||
function mfh_print_reply($reply) {
|
||||
global $hesklang, $hesk_settings;
|
||||
|
||||
$reply['dt'] = hesk_date($reply['dt'], true);
|
||||
?>
|
||||
<li>
|
||||
<?php if ($reply['staffid']): ?>
|
||||
<i class="fa fa-reply bg-orange" data-toggle="tooltip" title="<?php echo $hesklang['reply_by_staff']; ?>"></i>
|
||||
<?php else: ?>
|
||||
<i class="fa fa-share bg-blue" data-toggle="tooltip" title="<?php echo $hesklang['reply_by_customer']; ?>"></i>
|
||||
<?php endif; ?>
|
||||
<div class="timeline-item">
|
||||
<span class="time"><i class="fa fa-clock-o"></i> <?php echo $reply['dt']; ?></span>
|
||||
<h3 class="timeline-header"><?php echo $reply['name']; ?></h3>
|
||||
<div class="timeline-body">
|
||||
<div class="row">
|
||||
<div class="col-md-3 text-right">
|
||||
<strong><?php echo $hesklang['message_colon']; ?></strong>
|
||||
</div>
|
||||
<div class="col-md-9">
|
||||
<?php
|
||||
if ($reply['html']) {
|
||||
echo hesk_html_entity_decode($reply['message']);
|
||||
} else {
|
||||
echo $reply['message'];
|
||||
} ?>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<?php
|
||||
if ($hesk_settings['attachments']['use'] && strlen($reply['attachments'])):
|
||||
?>
|
||||
<div class="timeline-footer">
|
||||
<?php mfh_listAttachments($reply['attachments'], $reply['id'], true); ?>
|
||||
</div>
|
||||
<?php endif; ?>
|
||||
<div class="timeline-footer">
|
||||
<div class="row">
|
||||
<div class="col-md-6">
|
||||
<?php
|
||||
/* Staff rating */
|
||||
if ($hesk_settings['rating'] && $reply['staffid']) {
|
||||
if ($reply['rating'] == 1) {
|
||||
echo '<p class="rate">' . $hesklang['rnh'] . '</p>';
|
||||
} elseif ($reply['rating'] == 5) {
|
||||
echo '<p class="rate">' . $hesklang['rh'] . '</p>';
|
||||
}
|
||||
}
|
||||
/* Show "unread reply" message? */
|
||||
if ($reply['staffid'] && !$reply['read']) {
|
||||
echo '<p class="rate">' . $hesklang['unread'] . '</p>';
|
||||
}
|
||||
?>
|
||||
</div>
|
||||
<div class="col-md-6 text-right">
|
||||
<?php echo hesk_getAdminButtonsInTicket($reply); ?>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</li>
|
||||
<?php
|
||||
}
|
||||
|
||||
function mfh_print_audit_record($record) {
|
||||
global $hesklang;
|
||||
|
||||
$record['date'] = hesk_date($record['date'], true);
|
||||
$font_icon = null;
|
||||
switch ($record['language_key']) {
|
||||
case 'audit_moved_category':
|
||||
$font_icon = 'fa-pie-chart';
|
||||
break;
|
||||
case 'audit_assigned':
|
||||
case 'audit_assigned_self':
|
||||
$font_icon = 'fa-user-plus';
|
||||
break;
|
||||
case 'audit_unassigned':
|
||||
$font_icon = 'fa-user-times';
|
||||
break;
|
||||
case 'audit_autoassigned':
|
||||
$font_icon = 'fa-bolt';
|
||||
break;
|
||||
case 'audit_closed':
|
||||
case 'audit_automatically_closed':
|
||||
$font_icon = 'fa-check-circle';
|
||||
break;
|
||||
case 'audit_opened':
|
||||
$font_icon = 'fa-circle-o';
|
||||
break;
|
||||
case 'audit_locked':
|
||||
case 'audit_automatically_locked':
|
||||
$font_icon = 'fa-lock';
|
||||
break;
|
||||
case 'audit_unlocked':
|
||||
$font_icon = 'fa-unlock-alt';
|
||||
break;
|
||||
case 'audit_created':
|
||||
case 'audit_submitted_by':
|
||||
$font_icon = 'fa-user';
|
||||
break;
|
||||
case 'audit_priority':
|
||||
// The new priority is in arg[1]
|
||||
$priority = $record['replacement_values'][1];
|
||||
if ($priority === 'critical') {
|
||||
$font_icon = 'fa-long-arrow-up';
|
||||
} elseif ($priority === 'high') {
|
||||
$font_icon = 'fa-angle-double-up';
|
||||
} elseif ($priority === 'medium') {
|
||||
$font_icon = 'fa-angle-double-down';
|
||||
} else {
|
||||
$font_icon = 'fa-long-arrow-down';
|
||||
}
|
||||
|
||||
// Now localize the text for display
|
||||
$record['replacement_values'][1] = $hesklang[$priority];
|
||||
break;
|
||||
case 'audit_status':
|
||||
$font_icon = 'fa-exchange';
|
||||
break;
|
||||
case 'audit_submitted_via_piping':
|
||||
case 'audit_submitted_via_pop':
|
||||
case 'audit_submitted_via_imap':
|
||||
$font_icon = 'fa-envelope-o';
|
||||
break;
|
||||
case 'audit_attachment_deleted':
|
||||
$font_icon = 'fa-paperclip';
|
||||
break;
|
||||
case 'audit_merged':
|
||||
$font_icon = 'fa-code-fork';
|
||||
break;
|
||||
case 'audit_time_worked':
|
||||
$font_icon = 'fa fa-clock-o';
|
||||
break;
|
||||
case 'audit_due_date_removed':
|
||||
$font_icon = 'fa fa-calendar-minus-o';
|
||||
break;
|
||||
case 'audit_due_date_changed':
|
||||
$font_icon = 'fa fa-calendar';
|
||||
|
||||
//-- Format the date
|
||||
$record['replacement_values'][1] = date('Y-m-d', strtotime($record['replacement_values'][1]));
|
||||
break;
|
||||
case 'audit_linked_ticket':
|
||||
$font_icon = 'fa fa-link';
|
||||
break;
|
||||
case 'audit_unlinked_ticket':
|
||||
$font_icon = 'fa fa-chain-broken';
|
||||
break;
|
||||
case 'audit_anonymized':
|
||||
$font_icon = 'fa fa-shield';
|
||||
break;
|
||||
default:
|
||||
$font_icon = 'fa-question-circle';
|
||||
break;
|
||||
}
|
||||
?>
|
||||
<li>
|
||||
<i class="fa <?php echo $font_icon; ?> bg-gray"></i>
|
||||
<div class="timeline-item">
|
||||
<span class="time"><i class="fa fa-clock-o"></i> <?php echo $record['date']; ?></span>
|
||||
<h3 class="timeline-header audit-record">
|
||||
<?php echo vsprintf($hesklang[$record['language_key']], $record['replacement_values']); ?>
|
||||
</h3>
|
||||
</div>
|
||||
</li>
|
||||
<?php
|
||||
}
|
||||
|
||||
|
||||
function hesk_printReplyForm()
|
||||
{
|
||||
global $hesklang, $hesk_settings, $ticket, $admins, $can_options, $can_resolve, $options, $can_assign_self, $modsForHesk_settings, $isManager;
|
||||
global $hesklang, $hesk_settings, $ticket, $admins, $can_options, $can_resolve, $options, $can_assign_self, $isManager, $modsForHesk_settings;
|
||||
|
||||
// Force assigning a ticket before allowing to reply?
|
||||
if ($hesk_settings['require_owner'] && ! $ticket['owner'])
|
||||
@ -2390,7 +2119,6 @@ function hesk_printCanned()
|
||||
myMsg = myMsg.replace(/%%HESK_TRACKID%%/g, '<?php echo hesk_jsString($ticket['trackid']); ?>');
|
||||
myMsg = myMsg.replace(/%%HESK_TRACK_ID%%/g, '<?php echo hesk_jsString($ticket['trackid']); ?>');
|
||||
myMsg = myMsg.replace(/%%HESK_NAME%%/g, '<?php echo hesk_jsString($ticket['name']); ?>');
|
||||
myMsg = myMsg.replace(/%%HESK_FIRST_NAME%%/g, '<?php echo hesk_jsString(hesk_full_name_to_first_name($ticket['name'])); ?>');
|
||||
myMsg = myMsg.replace(/%%HESK_EMAIL%%/g, '<?php echo hesk_jsString($ticket['email']); ?>');
|
||||
myMsg = myMsg.replace(/%%HESK_OWNER%%/g, '<?php echo hesk_jsString( isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : ''); ?>');
|
||||
|
||||
|
||||
@ -1,43 +0,0 @@
|
||||
<?php
|
||||
/**
|
||||
*
|
||||
* This file is part of HESK - PHP Help Desk Software.
|
||||
*
|
||||
* (c) Copyright Klemen Stirn. All rights reserved.
|
||||
* https://www.hesk.com
|
||||
*
|
||||
* For the full copyright and license agreement information visit
|
||||
* https://www.hesk.com/eula.php
|
||||
*
|
||||
*/
|
||||
|
||||
define('IN_SCRIPT',1);
|
||||
define('HESK_PATH','../');
|
||||
|
||||
/* Get all the required files and functions */
|
||||
require(HESK_PATH . 'hesk_settings.inc.php');
|
||||
require(HESK_PATH . 'inc/common.inc.php');
|
||||
require(HESK_PATH . 'inc/admin_functions.inc.php');
|
||||
require(HESK_PATH . 'inc/privacy_functions.inc.php');
|
||||
hesk_load_database_functions();
|
||||
|
||||
hesk_session_start();
|
||||
hesk_dbConnect();
|
||||
hesk_isLoggedIn();
|
||||
|
||||
// Check permissions for this feature
|
||||
hesk_checkPermission('can_privacy');
|
||||
|
||||
// A security check
|
||||
hesk_token_check();
|
||||
|
||||
// Tracking ID
|
||||
$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
|
||||
|
||||
// Anonymize the ticket and redirect back
|
||||
if (hesk_anonymizeTicket(0, $trackingID))
|
||||
{
|
||||
hesk_process_messages($hesklang['success_anon'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
|
||||
}
|
||||
|
||||
hesk_error($hesklang['no_permission']);
|
||||
@ -52,9 +52,8 @@ $owner = intval(hesk_REQUEST('owner'));
|
||||
|
||||
/* If ID is -1 the ticket will be unassigned */
|
||||
if ($owner == -1) {
|
||||
$res = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `owner`=0, `assignedby`=NULL WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
|
||||
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_unassigned', hesk_date(),
|
||||
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')'));
|
||||
$revision = sprintf($hesklang['thist2'], hesk_date(), '<i>' . $hesklang['unas'] . '</i>', $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
$res = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `owner`=0 , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
|
||||
|
||||
hesk_process_messages($hesklang['tunasi2'], $_SERVER['PHP_SELF'], 'SUCCESS');
|
||||
} elseif ($owner < 1) {
|
||||
@ -97,25 +96,8 @@ if ($ticket['owner'] && $ticket['owner'] != $owner && hesk_REQUEST('unassigned')
|
||||
|
||||
/* Assigning to self? */
|
||||
if ($can_assign_others || ($owner == $_SESSION['id'] && $can_assign_self)) {
|
||||
$assignedby = intval(hesk_SESSION('id'));
|
||||
if ($assignedby > 0) {
|
||||
$assignedby = ',`assignedby`=' . $assignedby;
|
||||
} else {
|
||||
$assignedby = '';
|
||||
}
|
||||
|
||||
|
||||
$res = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `owner`={$owner} {$assignedby} WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
|
||||
|
||||
if ($owner == $_SESSION['id'] && $can_assign_self) {
|
||||
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_assigned_self', hesk_date(),
|
||||
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')'));
|
||||
} else {
|
||||
// current user -> assigned user
|
||||
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_assigned', hesk_date(),
|
||||
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
|
||||
1 => $row['name'] . ' (' . $row['user'] . ')'));
|
||||
}
|
||||
$revision = sprintf($hesklang['thist2'], hesk_date(), $row['name'] . ' (' . $row['user'] . ')', $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
$res = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `owner`={$owner} , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
|
||||
|
||||
if ($owner != $_SESSION['id'] && !hesk_checkPermission('can_view_ass_others', 0)) {
|
||||
$_SERVER['PHP_SELF'] = 'admin_main.php';
|
||||
@ -137,14 +119,13 @@ $info = array(
|
||||
'trackid' => $ticket['trackid'],
|
||||
'status' => $ticket['status'],
|
||||
'name' => $ticket['name'],
|
||||
'lastreplier' => $ticket['lastreplier'],
|
||||
'subject' => $ticket['subject'],
|
||||
'message' => $ticket['message'],
|
||||
'attachments' => $ticket['attachments'],
|
||||
'dt' => hesk_date($ticket['dt'], true),
|
||||
'lastchange' => hesk_date($ticket['lastchange'], true),
|
||||
'id' => $ticket['id'],
|
||||
'time_worked' => $ticket['time_worked'],
|
||||
'last_reply_by' => hesk_getReplierName($ticket),
|
||||
);
|
||||
|
||||
// 2. Add custom fields to the array
|
||||
|
||||
@ -200,7 +200,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
if ($can_unban) {
|
||||
echo '
|
||||
<td class="' . $color . ' text-left">
|
||||
<a name="Unban '.$ban['email'].'" href="banned_emails.php?a=unban&id=' . $ban['id'] . '&token=' . hesk_token_echo(0) . '" onclick="return confirm_delete();">
|
||||
<a href="banned_emails.php?a=unban&id=' . $ban['id'] . '&token=' . hesk_token_echo(0) . '" onclick="return confirm_delete();">
|
||||
<i class="fa fa-times red font-size-16p" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['delban'] . '"></i>
|
||||
</a>
|
||||
</td>
|
||||
|
||||
@ -263,7 +263,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
if ($can_unban) {
|
||||
echo '
|
||||
<td class="' . $color . ' text-left">
|
||||
<a name="Unban '.$ban['ip_display'].'" href="banned_ips.php?a=unban&id=' . $ban['id'] . '&token=' . hesk_token_echo(0) . '" onclick="return confirm_delete();">
|
||||
<a href="banned_ips.php?a=unban&id=' . $ban['id'] . '&token=' . hesk_token_echo(0) . '" onclick="return confirm_delete();">
|
||||
<i class="fa fa-times red font-size-16p" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['delban'] . '"></i></a>
|
||||
</td>
|
||||
';
|
||||
|
||||
@ -282,10 +282,10 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
</div>
|
||||
<div class="col-sm-4">
|
||||
<select name="reminder-unit" class="form-control">
|
||||
<option value="MINUTE"><?php echo $hesklang['event_min_before_event']; ?></option>
|
||||
<option value="HOUR"><?php echo $hesklang['event_hours_before_event']; ?></option>
|
||||
<option value="DAY"><?php echo $hesklang['event_days_before_event']; ?></option>
|
||||
<option value="WEEK"><?php echo $hesklang['event_weeks_before_event']; ?></option>
|
||||
<option value="0"><?php echo $hesklang['event_min_before_event']; ?></option>
|
||||
<option value="1"><?php echo $hesklang['event_hours_before_event']; ?></option>
|
||||
<option value="2"><?php echo $hesklang['event_days_before_event']; ?></option>
|
||||
<option value="3"><?php echo $hesklang['event_weeks_before_event']; ?></option>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
@ -334,168 +334,147 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
</div>
|
||||
<form id="edit-form" class="form-horizontal" data-toggle="validator">
|
||||
<div class="modal-body">
|
||||
<ul class="nav nav-tabs" role="tablist" id="edit-modal-tabs">
|
||||
<li role="presentation" class="active"><a href="#edit-contents" aria-controls="home" role="tab" data-toggle="tab"><?php echo $hesklang['information']; ?></a></li>
|
||||
<li role="presentation"><a href="#edit-history" aria-controls="profile" role="tab" data-toggle="tab"><?php echo $hesklang['thist']; ?></a></li>
|
||||
</ul>
|
||||
<div class="tab-content" id="information-tab">
|
||||
<div role="tabpanel" class="tab-pane active" id="edit-contents">
|
||||
<br>
|
||||
<div class="row">
|
||||
<div class="col-md-12">
|
||||
<div class="form-group">
|
||||
<label for="name" class="col-sm-3 control-label">
|
||||
<?php echo $hesklang['event_title']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark"
|
||||
data-toggle="tooltip"
|
||||
title="<?php echo htmlspecialchars($hesklang['event_title_tooltip']); ?>"></i></label>
|
||||
<div class="col-sm-9">
|
||||
<input type="text" name="name" class="form-control"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['event_title']); ?>"
|
||||
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
|
||||
required>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label for="location" class="col-sm-3 control-label">
|
||||
<?php echo $hesklang['event_location']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark"
|
||||
data-toggle="tooltip"
|
||||
title="<?php echo htmlspecialchars($hesklang['event_location_tooltip']); ?>"></i>
|
||||
</label>
|
||||
<div class="col-sm-9">
|
||||
<input type="text" name="location" class="form-control"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['event_location']); ?>">
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label for="category" class="col-sm-3 control-label">
|
||||
<?php echo $hesklang['category']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark"
|
||||
data-toggle="tooltip"
|
||||
title="<?php echo htmlspecialchars($hesklang['event_category_tooltip']); ?>"></i>
|
||||
</label>
|
||||
<div class="col-sm-9">
|
||||
<select name="category" class="form-control"
|
||||
pattern="[0-9]+"
|
||||
data-error="<?php echo htmlspecialchars($hesklang['sel_app_cat']); ?>" required>
|
||||
<?php
|
||||
if ($hesk_settings['select_cat']) {
|
||||
echo '<option value="">'.$hesklang['select'].'</option>';
|
||||
}
|
||||
foreach ($categories as $category): ?>
|
||||
<option value="<?php echo $category['id']; ?>" data-background-color="<?php echo htmlspecialchars($category['background_color']); ?>"
|
||||
data-foreground-color="<?php echo htmlspecialchars($category['foreground_color']); ?>"
|
||||
data-display-border="<?php echo htmlspecialchars($category['display_border_outline']); ?>">
|
||||
<?php echo $category['name']; ?>
|
||||
</option>
|
||||
<?php endforeach; ?>
|
||||
</select>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="row">
|
||||
<div class="col-md-12">
|
||||
<div class="form-group">
|
||||
<label for="name" class="col-sm-3 control-label">
|
||||
<?php echo $hesklang['event_title']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark"
|
||||
data-toggle="tooltip"
|
||||
title="<?php echo htmlspecialchars($hesklang['event_title_tooltip']); ?>"></i></label>
|
||||
<div class="col-sm-9">
|
||||
<input type="text" name="name" class="form-control"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['event_title']); ?>"
|
||||
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
|
||||
required>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="row">
|
||||
<div class="col-md-6">
|
||||
<div class="form-group">
|
||||
<label for="start-date" class="col-sm-6 control-label">
|
||||
<?php echo $hesklang['event_start']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark"
|
||||
data-toggle="tooltip"
|
||||
title="<?php echo htmlspecialchars($hesklang['event_start_tooltip']); ?>"></i>
|
||||
</label>
|
||||
<div class="col-sm-6">
|
||||
<input type="text" name="start-date" class="form-control datepicker"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['event_start_date']); ?>"
|
||||
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
|
||||
required>
|
||||
<input type="text" name="start-time" class="form-control clockpicker"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['event_start_time']); ?>"
|
||||
data-placement="left" data-align="top" data-autoclose="true">
|
||||
<div class="help-block with-errors"></div>
|
||||
<div class="form-group">
|
||||
<label for="location" class="col-sm-3 control-label">
|
||||
<?php echo $hesklang['event_location']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark"
|
||||
data-toggle="tooltip"
|
||||
title="<?php echo htmlspecialchars($hesklang['event_location_tooltip']); ?>"></i>
|
||||
</label>
|
||||
<div class="col-sm-9">
|
||||
<input type="text" name="location" class="form-control"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['event_location']); ?>">
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label for="category" class="col-sm-3 control-label">
|
||||
<?php echo $hesklang['category']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark"
|
||||
data-toggle="tooltip"
|
||||
title="<?php echo htmlspecialchars($hesklang['event_category_tooltip']); ?>"></i>
|
||||
</label>
|
||||
<div class="col-sm-9">
|
||||
<select name="category" class="form-control"
|
||||
pattern="[0-9]+"
|
||||
data-error="<?php echo htmlspecialchars($hesklang['sel_app_cat']); ?>" required>
|
||||
<?php
|
||||
if ($hesk_settings['select_cat']) {
|
||||
echo '<option value="">'.$hesklang['select'].'</option>';
|
||||
}
|
||||
foreach ($categories as $category): ?>
|
||||
<option value="<?php echo $category['id']; ?>" data-background-color="<?php echo htmlspecialchars($category['background_color']); ?>"
|
||||
data-foreground-color="<?php echo htmlspecialchars($category['foreground_color']); ?>"
|
||||
data-display-border="<?php echo htmlspecialchars($category['display_border_outline']); ?>">
|
||||
<?php echo $category['name']; ?>
|
||||
</option>
|
||||
<?php endforeach; ?>
|
||||
</select>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="row">
|
||||
<div class="col-md-6">
|
||||
<div class="form-group">
|
||||
<label for="start-date" class="col-sm-6 control-label">
|
||||
<?php echo $hesklang['event_start']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark"
|
||||
data-toggle="tooltip"
|
||||
title="<?php echo htmlspecialchars($hesklang['event_start_tooltip']); ?>"></i>
|
||||
</label>
|
||||
<div class="col-sm-6">
|
||||
<input type="text" name="start-date" class="form-control datepicker"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['event_start_date']); ?>"
|
||||
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
|
||||
required>
|
||||
<input type="text" name="start-time" class="form-control clockpicker"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['event_start_time']); ?>"
|
||||
data-placement="left" data-align="top" data-autoclose="true">
|
||||
<div class="help-block with-errors"></div>
|
||||
|
||||
<div class="checkbox">
|
||||
<label>
|
||||
<input type="checkbox" name="all-day"> <?php echo $hesklang['event_all_day']; ?>
|
||||
</label>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="col-md-6">
|
||||
<div class="form-group">
|
||||
<label for="end-date" class="col-sm-6 control-label">
|
||||
<?php echo $hesklang['event_end']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark"
|
||||
data-toggle="tooltip"
|
||||
title="<?php echo htmlspecialchars($hesklang['event_end_tooltip']); ?>"></i>
|
||||
<div class="checkbox">
|
||||
<label>
|
||||
<input type="checkbox" name="all-day"> <?php echo $hesklang['event_all_day']; ?>
|
||||
</label>
|
||||
<div class="col-sm-6">
|
||||
<input type="text" name="end-date" class="form-control datepicker"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['event_end_date']); ?>"
|
||||
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
|
||||
required>
|
||||
<input type="text" name="end-time" class="form-control clockpicker"
|
||||
data-placement="left" data-align="top" data-autoclose="true"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['event_end_time']); ?>">
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="row">
|
||||
<div class="col-md-12">
|
||||
<div class="form-group">
|
||||
<label for="reminder" class="col-sm-3 control-label">
|
||||
<?php echo $hesklang['event_reminder']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark"
|
||||
data-toggle="tooltip"
|
||||
title="<?php echo htmlspecialchars($hesklang['event_reminder_tooltip']); ?>"></i>
|
||||
</label>
|
||||
<div class="col-sm-2">
|
||||
<input type="text" name="reminder-value" class="form-control" placeholder="#">
|
||||
</div>
|
||||
<div class="col-sm-4">
|
||||
<select name="reminder-unit" class="form-control">
|
||||
<option value="MINUTE"><?php echo $hesklang['event_min_before_event']; ?></option>
|
||||
<option value="HOUR"><?php echo $hesklang['event_hours_before_event']; ?></option>
|
||||
<option value="DAY"><?php echo $hesklang['event_days_before_event']; ?></option>
|
||||
<option value="WEEK"><?php echo $hesklang['event_weeks_before_event']; ?></option>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="row">
|
||||
<div class="col-md-12">
|
||||
<div class="form-group">
|
||||
<label for="comments" class="col-sm-3 control-label">
|
||||
<?php echo $hesklang['event_comments']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark"
|
||||
data-toggle="tooltip"
|
||||
title="<?php echo htmlspecialchars($hesklang['event_comments_tooltip']); ?>"></i>
|
||||
</label>
|
||||
<div class="col-sm-9">
|
||||
<textarea name="comments" class="form-control" placeholder="<?php echo htmlspecialchars($hesklang['event_comments']); ?>"></textarea>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div role="tabpanel" class="tab-pane" id="edit-history">
|
||||
<br>
|
||||
<table class="table table-striped">
|
||||
<thead>
|
||||
<tr>
|
||||
<th><?php echo $hesklang['date']; ?></th>
|
||||
<th><?php echo $hesklang['description']; ?></th>
|
||||
</tr>
|
||||
</thead>
|
||||
<tbody id="history-table"></tbody>
|
||||
</table>
|
||||
<div class="col-md-6">
|
||||
<div class="form-group">
|
||||
<label for="end-date" class="col-sm-6 control-label">
|
||||
<?php echo $hesklang['event_end']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark"
|
||||
data-toggle="tooltip"
|
||||
title="<?php echo htmlspecialchars($hesklang['event_end_tooltip']); ?>"></i>
|
||||
</label>
|
||||
<div class="col-sm-6">
|
||||
<input type="text" name="end-date" class="form-control datepicker"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['event_end_date']); ?>"
|
||||
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
|
||||
required>
|
||||
<input type="text" name="end-time" class="form-control clockpicker"
|
||||
data-placement="left" data-align="top" data-autoclose="true"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['event_end_time']); ?>">
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="row">
|
||||
<div class="col-md-12">
|
||||
<div class="form-group">
|
||||
<label for="reminder" class="col-sm-3 control-label">
|
||||
<?php echo $hesklang['event_reminder']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark"
|
||||
data-toggle="tooltip"
|
||||
title="<?php echo htmlspecialchars($hesklang['event_reminder_tooltip']); ?>"></i>
|
||||
</label>
|
||||
<div class="col-sm-2">
|
||||
<input type="text" name="reminder-value" class="form-control" placeholder="#">
|
||||
</div>
|
||||
<div class="col-sm-4">
|
||||
<select name="reminder-unit" class="form-control">
|
||||
<option value="0"><?php echo $hesklang['event_min_before_event']; ?></option>
|
||||
<option value="1"><?php echo $hesklang['event_hours_before_event']; ?></option>
|
||||
<option value="2"><?php echo $hesklang['event_days_before_event']; ?></option>
|
||||
<option value="3"><?php echo $hesklang['event_weeks_before_event']; ?></option>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<div class="row">
|
||||
<div class="col-md-12">
|
||||
<div class="form-group">
|
||||
<label for="comments" class="col-sm-3 control-label">
|
||||
<?php echo $hesklang['event_comments']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark"
|
||||
data-toggle="tooltip"
|
||||
title="<?php echo htmlspecialchars($hesklang['event_comments_tooltip']); ?>"></i>
|
||||
</label>
|
||||
<div class="col-sm-9">
|
||||
<textarea name="comments" class="form-control" placeholder="<?php echo htmlspecialchars($hesklang['event_comments']); ?>"></textarea>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
@ -566,34 +545,22 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
<strong><?php echo $hesklang['category']; ?></strong>
|
||||
<span></span>
|
||||
</div>
|
||||
<div class="popover-status">
|
||||
<strong><?php echo $hesklang['status']; ?></strong>
|
||||
<span></span>
|
||||
</div>
|
||||
<div class="popover-priority">
|
||||
<strong><?php echo $hesklang['priority']; ?></strong>
|
||||
<span></span>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
<?php
|
||||
echo mfh_get_hidden_fields_for_language(array('error_loading_events',
|
||||
'error_deleting_event',
|
||||
'event_deleted',
|
||||
'event_created',
|
||||
'error_creating_event',
|
||||
'event_updated',
|
||||
'error_updating_event',
|
||||
'ticket_due_date_updated',
|
||||
'error_updating_ticket_due_date',
|
||||
'critical',
|
||||
'high',
|
||||
'medium',
|
||||
'low',
|
||||
'audit_event_created',
|
||||
'audit_event_updated'));
|
||||
?>
|
||||
<div style="display: none">
|
||||
<p id="lang_error_loading_events"><?php echo $hesklang['error_loading_events']; ?></p>
|
||||
<p id="lang_error_deleting_event"><?php echo $hesklang['error_deleting_event']; ?></p>
|
||||
<p id="lang_event_deleted"><?php echo $hesklang['event_deleted']; ?></p>
|
||||
<p id="lang_event_created"><?php echo $hesklang['event_created']; ?></p>
|
||||
<p id="lang_error_creating_event"><?php echo $hesklang['error_creating_event']; ?></p>
|
||||
<p id="lang_event_updated"><?php echo $hesklang['event_updated']; ?></p>
|
||||
<p id="lang_error_updating_event"><?php echo $hesklang['error_updating_event']; ?></p>
|
||||
<p id="lang_ticket_due_date_updated"><?php echo $hesklang['ticket_due_date_updated']; ?></p>
|
||||
<p id="lang_error_updating_ticket_due_date"><?php echo $hesklang['error_updating_ticket_due_date']; ?></p>
|
||||
<p id="setting_first_day_of_week"><?php echo $modsForHesk_settings['first_day_of_week']; ?></p>
|
||||
<p id="setting_default_view">
|
||||
<?php
|
||||
@ -605,21 +572,7 @@ echo mfh_get_hidden_fields_for_language(array('error_loading_events',
|
||||
echo $view_array[$_SESSION['default_calendar_view']];
|
||||
?>
|
||||
</p>
|
||||
<p id="setting_show_start_time"><?php echo $modsForHesk_settings['calendar_show_start_time']; ?></p>
|
||||
<?php
|
||||
$businessHoursRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "mfh_calendar_business_hours`");
|
||||
while ($row = hesk_dbFetchAssoc($businessHoursRs)):
|
||||
?>
|
||||
<p id="business_hours_<?php echo $row['day_of_week']; ?>_start"><?php echo $row['start_time']; ?></p>
|
||||
<p id="business_hours_<?php echo $row['day_of_week']; ?>_end"><?php echo $row['end_time']; ?></p>
|
||||
<?php endwhile; ?>
|
||||
</div>
|
||||
<script type="text/html" id="audit-trail-template">
|
||||
<tr>
|
||||
<td data-property="date"></td>
|
||||
<td data-property="description"></td>
|
||||
</tr>
|
||||
</script>
|
||||
<?php
|
||||
|
||||
require_once(HESK_PATH . 'inc/footer.inc.php');
|
||||
|
||||
@ -37,10 +37,6 @@ hesk_token_check();
|
||||
/* Ticket ID */
|
||||
$trackingID = hesk_cleanID() or die($hesklang['int_error'] . ': ' . $hesklang['no_trackID']);
|
||||
|
||||
$ticket_id_rs = hesk_dbQuery("SELECT `id` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid` = '" . hesk_dbEscape($trackingID) . "'");
|
||||
$ticket_id_row = hesk_dbFetchAssoc($ticket_id_rs);
|
||||
$ticket_id = $ticket_id_row['id'];
|
||||
|
||||
/* Valid statuses */
|
||||
$statusSql = "SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses`";
|
||||
$status_options = array();
|
||||
@ -58,11 +54,6 @@ if (!isset($status_options[$status])) {
|
||||
|
||||
$locked = 0;
|
||||
|
||||
$audit_closed = null;
|
||||
$audit_locked = null;
|
||||
$audit_status = null;
|
||||
$audit_opened = null;
|
||||
|
||||
$statusRow = hesk_dbFetchAssoc(hesk_dbQuery("SELECT `ID`, `IsClosed` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE ID = " . $status));
|
||||
if ($statusRow['IsClosed']) // Closed
|
||||
{
|
||||
@ -71,14 +62,10 @@ if ($statusRow['IsClosed']) // Closed
|
||||
}
|
||||
|
||||
$action = $hesklang['ticket_been'] . ' ' . $hesklang['close'];
|
||||
$audit_closed = array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
$audit_status = array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
|
||||
1 => $status_options[$status]);
|
||||
|
||||
$revision = sprintf($hesklang['thist3'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
|
||||
if ($hesk_settings['custopen'] != 1) {
|
||||
$locked = 1;
|
||||
$audit_locked = array();
|
||||
}
|
||||
|
||||
// Notify customer of closed ticket?
|
||||
@ -104,43 +91,21 @@ if ($statusRow['IsClosed']) // Closed
|
||||
} elseif ($statusRow['IsNewTicketStatus'] == 0) //Ticket is still open, but not new
|
||||
{
|
||||
$action = sprintf($hesklang['tsst'], $status_options[$status]);
|
||||
$audit_status = array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
|
||||
1 => $status_options[$status]);
|
||||
|
||||
$revision = sprintf($hesklang['thist9'], hesk_date(), $status_options[$status], $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
|
||||
// Ticket is not resolved
|
||||
$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
|
||||
} else // Ticket is marked as "NEW"
|
||||
{
|
||||
$action = $hesklang['ticket_been'] . ' ' . $hesklang['opened'];
|
||||
$audit_opened = array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
$revision = sprintf($hesklang['thist4'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
|
||||
// Ticket is not resolved
|
||||
$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
|
||||
}
|
||||
|
||||
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`='{$status}', `locked`='{$locked}' $closedby_sql WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
|
||||
|
||||
if ($audit_status !== null) {
|
||||
mfh_insert_audit_trail_record($ticket_id, 'TICKET', 'audit_status', hesk_date(),
|
||||
$audit_status);
|
||||
}
|
||||
|
||||
if ($audit_closed !== null) {
|
||||
mfh_insert_audit_trail_record($ticket_id, 'TICKET', 'audit_closed', hesk_date(),
|
||||
$audit_closed);
|
||||
}
|
||||
|
||||
if ($audit_locked !== null) {
|
||||
mfh_insert_audit_trail_record($ticket_id, 'TICKET', 'audit_automatically_locked', hesk_date(),
|
||||
array());
|
||||
}
|
||||
|
||||
if ($audit_opened !== null) {
|
||||
mfh_insert_audit_trail_record($ticket_id, 'TICKET', 'audit_opened', hesk_date(),
|
||||
$audit_opened);
|
||||
}
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`='{$status}', `locked`='{$locked}' $closedby_sql , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
|
||||
|
||||
if (hesk_dbAffectedRows() != 1) {
|
||||
hesk_error("$hesklang[int_error]: $hesklang[trackID_not_found].");
|
||||
|
||||
@ -166,31 +166,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
</div>
|
||||
<?php
|
||||
}
|
||||
|
||||
$descriptions = hesk_SESSION(array('new_cf','descriptions')); ?>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label for="description[]" class="col-sm-3 control-label">
|
||||
<?php echo $hesklang['description']; ?>
|
||||
</label>
|
||||
<?php if ($hesk_settings['can_sel_lang'] && count($hesk_settings['languages']) > 1): ?>
|
||||
<table border="0">
|
||||
<?php foreach ($hesk_settings['languages'] as $lang => $info): ?>
|
||||
<tr>
|
||||
<td><?php echo $lang; ?></td>
|
||||
<td>
|
||||
<textarea class="form-control"
|
||||
name="description[<?php echo $lang; ?>]"><?php echo (isset($descriptions[$lang]) ? $descriptions[$lang] : ''); ?></textarea>
|
||||
</td>
|
||||
</tr>
|
||||
<?php endforeach; ?>
|
||||
</table>
|
||||
<?php else: ?>
|
||||
<div class="col-sm-9">
|
||||
<textarea class="form-control"
|
||||
name="description[<?php echo $hesk_settings['language']; ?>]"><?php echo (isset($descriptions[$hesk_settings['language']]) ? $descriptions[$hesk_settings['language']] : ''); ?></textarea>
|
||||
</div>
|
||||
<?php endif; ?>
|
||||
?>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label for="name[]" class="col-sm-3 control-label">
|
||||
@ -519,9 +495,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
<?php echo $hesklang['email_custom_field_label']; ?>
|
||||
</label>
|
||||
<div class="col-sm-8">
|
||||
<?php
|
||||
$address_type = empty($value['email_type']) ? 'none' : $value['email_type'];
|
||||
?>
|
||||
<?php $address_type = empty($value['email_type']) ? 'none' : $value['email_type']; ?>
|
||||
<div class="radio">
|
||||
<label>
|
||||
<input type="radio" name="email_type" value="none"
|
||||
@ -798,16 +772,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
?>
|
||||
<tr>
|
||||
<td><?php echo $tmp_id; ?></td>
|
||||
<td>
|
||||
<?php
|
||||
echo $cf['name'];
|
||||
if ($cf['mfh_description'] !== null && trim($cf['mfh_description']) !== '') {
|
||||
echo ' <i class="fa fa-info-circle" data-toggle="popover"
|
||||
data-title="' . htmlspecialchars($hesklang['description']) . '"
|
||||
data-content="' . htmlspecialchars($cf['mfh_description']) . '"></i>';
|
||||
}
|
||||
?>
|
||||
</td>
|
||||
<td><?php echo $cf['name']; ?></td>
|
||||
<td><?php echo $cf['type']; ?></td>
|
||||
<td><?php echo $cf['use']; ?></td>
|
||||
<td><?php echo $cf['req']; ?></td>
|
||||
@ -849,10 +814,10 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
}
|
||||
}
|
||||
?>
|
||||
<a name="Edit <?php echo $cf['name']; ?>" href="custom_fields.php?a=edit_cf&id=<?php echo $tmp_id; ?>">
|
||||
<a href="custom_fields.php?a=edit_cf&id=<?php echo $tmp_id; ?>">
|
||||
<i class="fa fa-pencil fa-fw icon-link orange" data-toggle="tooltip" title="<?php echo $hesklang['edit']; ?>"></i>
|
||||
</a>
|
||||
<a name="Delete <?php echo $cf['name']; ?>" href="custom_fields.php?a=remove_cf&id=<?php echo $tmp_id; ?>&token=<?php hesk_token_echo(); ?>"
|
||||
<a href="custom_fields.php?a=remove_cf&id=<?php echo $tmp_id; ?>&token=<?php hesk_token_echo(); ?>"
|
||||
onclick="return hesk_confirmExecute('<?php echo hesk_makeJsString($hesklang['del_cf']); ?>');">
|
||||
<i class="fa fa-times fa-fw icon-link red" data-toggle="tooltip" title="<?php echo $hesklang['delete']; ?>"></i>
|
||||
</a>
|
||||
@ -920,7 +885,6 @@ function save_cf()
|
||||
`req` = '{$cf['req']}',
|
||||
`category` = ".(count($cf['categories']) ? "'".json_encode($cf['categories'])."'" : 'NULL').",
|
||||
`name` = '".hesk_dbEscape($cf['names'])."',
|
||||
`mfh_description` = '".hesk_dbEscape($cf['descriptions'])."',
|
||||
`value` = ".(strlen($cf['value']) ? "'".hesk_dbEscape($cf['value'])."'" : 'NULL')."
|
||||
WHERE `id`={$id}");
|
||||
|
||||
@ -952,9 +916,6 @@ function edit_cf()
|
||||
$cf['names'] = json_decode($cf['name'], true);
|
||||
unset($cf['name']);
|
||||
|
||||
$cf['descriptions'] = json_decode($cf['mfh_description'], true);
|
||||
unset($cf['mfh_description']);
|
||||
|
||||
if (strlen($cf['category']))
|
||||
{
|
||||
$cf['categories'] = json_decode($cf['category'], true);
|
||||
@ -1033,7 +994,7 @@ function remove_cf()
|
||||
$id = intval( hesk_GET('id') ) or hesk_error($hesklang['cf_e_id']);
|
||||
|
||||
// Reset the custom field
|
||||
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."custom_fields` SET `use`='0', `place`='0', `type`='text', `req`='0', `category`=NULL, `name`='', `mfh_description`=NULL, `value`=NULL, `order`=1000 WHERE `id`={$id}");
|
||||
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."custom_fields` SET `use`='0', `place`='0', `type`='text', `req`='0', `category`=NULL, `name`='', `value`=NULL, `order`=1000 WHERE `id`={$id}");
|
||||
|
||||
// Were we successful?
|
||||
if ( hesk_dbAffectedRows() == 1 )
|
||||
@ -1096,27 +1057,6 @@ function cf_validate()
|
||||
$hesk_error_buffer[] = $hesklang['err_custname'];
|
||||
}
|
||||
|
||||
// Descriptions
|
||||
$cf['descriptions'] = hesk_POST_array('description');
|
||||
|
||||
// Make sure only non-empty descriptions pass
|
||||
foreach ($cf['descriptions'] as $key => $description) {
|
||||
if (!isset($hesk_settings['languages'][$key])) {
|
||||
unset($cf['descriptions'][$key]);
|
||||
} else {
|
||||
$description = is_array($description) ? '' : hesk_input($description, 0, 0, HESK_SLASH);
|
||||
|
||||
if (strlen($description) < 1)
|
||||
{
|
||||
unset($cf['descriptions'][$key]);
|
||||
}
|
||||
else
|
||||
{
|
||||
$cf['descriptions'][$key] = stripslashes($description);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
// Get type and values
|
||||
$cf['type'] = hesk_POST('type');
|
||||
switch ($cf['type'])
|
||||
@ -1324,10 +1264,8 @@ function cf_validate()
|
||||
}
|
||||
|
||||
$cf['names'] = addslashes(json_encode($cf['names']));
|
||||
$cf['descriptions'] = addslashes(json_encode($cf['descriptions']));
|
||||
$cf['value'] = $cf['type'] == 'date' ? json_encode($cf['value']) : addslashes(json_encode($cf['value']));
|
||||
|
||||
|
||||
return $cf;
|
||||
} // END cf_validate()
|
||||
|
||||
@ -1367,8 +1305,7 @@ function new_cf()
|
||||
`req` = '{$cf['req']}',
|
||||
`category` = ".(count($cf['categories']) ? "'".json_encode($cf['categories'])."'" : 'NULL').",
|
||||
`name` = '".hesk_dbEscape($cf['names'])."',
|
||||
`mfh_description` = '".hesk_dbEscape($cf['descriptions'])."',
|
||||
`value` = ".(strlen($cf['value']) ? "'".hesk_dbEscape($cf['value'])."'" : 'NULL').",
|
||||
`value` = ".(strlen($cf['value']) ? "'".hesk_dbEscape($cf['value'])."'" : 'NULL').",
|
||||
`order` = 990
|
||||
WHERE `id`={$_SESSION['cford']}");
|
||||
|
||||
|
||||
@ -81,130 +81,12 @@ $i = 0;
|
||||
|
||||
// Possible priorities
|
||||
$priorities = array(
|
||||
'critical' => array('value' => 0, 'lang' => 'critical', 'text' => $hesklang['critical'], 'formatted' => '<font class="critical">' . $hesklang['critical'] . '</font>'),
|
||||
'high' => array('value' => 1, 'lang' => 'high', 'text' => $hesklang['high'], 'formatted' => '<font class="important">' . $hesklang['high'] . '</font>'),
|
||||
'medium' => array('value' => 2, 'lang' => 'medium', 'text' => $hesklang['medium'], 'formatted' => '<font class="medium">' . $hesklang['medium'] . '</font>'),
|
||||
'low' => array('value' => 3, 'lang' => 'low', 'text' => $hesklang['low'], 'formatted' => $hesklang['low']),
|
||||
'critical' => array('value' => 0, 'text' => $hesklang['critical'], 'formatted' => '<font class="critical">' . $hesklang['critical'] . '</font>'),
|
||||
'high' => array('value' => 1, 'text' => $hesklang['high'], 'formatted' => '<font class="important">' . $hesklang['high'] . '</font>'),
|
||||
'medium' => array('value' => 2, 'text' => $hesklang['medium'], 'formatted' => '<font class="medium">' . $hesklang['medium'] . '</font>'),
|
||||
'low' => array('value' => 3, 'text' => $hesklang['low'], 'formatted' => $hesklang['low']),
|
||||
);
|
||||
|
||||
// Assign tickets to
|
||||
if ( isset($_POST['assign']) && $_POST['assign'] == $hesklang['assi']) {
|
||||
if ( ! isset($_POST['owner']) || $_POST['owner'] == '') {
|
||||
hesk_process_messages($hesklang['assign_no'], $referer, 'NOTICE');
|
||||
}
|
||||
|
||||
$end_message = array();
|
||||
$num_assigned = 0;
|
||||
|
||||
// Permissions
|
||||
$can_assign_others = hesk_checkPermission('can_assign_others',0);
|
||||
if ($can_assign_others) {
|
||||
$can_assign_self = true;
|
||||
} else {
|
||||
$can_assign_self = hesk_checkPermission('can_assign_self',0);
|
||||
}
|
||||
|
||||
$owner = intval( hesk_POST('owner') );
|
||||
|
||||
if ($owner == -1) {
|
||||
foreach ($_POST['id'] as $this_id) {
|
||||
if (is_array($this_id)) {
|
||||
continue;
|
||||
}
|
||||
|
||||
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
||||
|
||||
$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`=0, `assignedby`=NULL WHERE `id`={$this_id} LIMIT 1");
|
||||
mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_unassigned', hesk_date(), array(0 => $_SESSION['name'].' ('.$_SESSION['user'].')'));
|
||||
|
||||
$end_message[] = sprintf($hesklang['assign_2'], $this_id);
|
||||
$i++;
|
||||
}
|
||||
|
||||
hesk_process_messages($hesklang['assign_1'],$referer,'SUCCESS');
|
||||
}
|
||||
|
||||
$res = hesk_dbQuery("SELECT `id`,`user`,`name`,`email`,`isadmin`,`categories`,`notify_assigned` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$owner}' LIMIT 1");
|
||||
$owner_data = hesk_dbFetchAssoc($res);
|
||||
|
||||
if (!$owner_data['isadmin']) {
|
||||
$owner_data['categories']=explode(',',$owner_data['categories']);
|
||||
}
|
||||
|
||||
require(HESK_PATH . 'inc/email_functions.inc.php');
|
||||
|
||||
foreach ($_POST['id'] as $this_id) {
|
||||
if (is_array($this_id)) {
|
||||
continue;
|
||||
}
|
||||
|
||||
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
||||
|
||||
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`={$this_id} LIMIT 1");
|
||||
if (hesk_dbNumRows($result) != 1) {
|
||||
continue;
|
||||
}
|
||||
$ticket = hesk_dbFetchAssoc($result);
|
||||
|
||||
if ($ticket['owner'] == $owner) {
|
||||
$end_message[] = sprintf($hesklang['assign_3'], $ticket['trackid'], $owner_data['name']);
|
||||
$i++;
|
||||
continue;
|
||||
}
|
||||
if ($owner_data['isadmin'] || in_array($ticket['category'],$owner_data['categories'])) {
|
||||
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`={$owner}, `assignedby`=".intval($_SESSION['id'])." WHERE `id`={$this_id} LIMIT 1");
|
||||
mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_assigned', hesk_date(), array(0 => $_SESSION['name'].' ('.$_SESSION['user'].')',
|
||||
1 => $owner_data['name'].' ('.$owner_data['user'].')'));
|
||||
|
||||
$end_message[] = sprintf($hesklang['assign_4'], $ticket['trackid'], $owner_data['name']);
|
||||
$num_assigned++;
|
||||
|
||||
$ticket['owner'] = $owner;
|
||||
|
||||
/* --> Prepare message */
|
||||
|
||||
// 1. Generate the array with ticket info that can be used in emails
|
||||
$info = array(
|
||||
'email' => $ticket['email'],
|
||||
'category' => $ticket['category'],
|
||||
'priority' => $ticket['priority'],
|
||||
'owner' => $ticket['owner'],
|
||||
'trackid' => $ticket['trackid'],
|
||||
'status' => $ticket['status'],
|
||||
'name' => $ticket['name'],
|
||||
'subject' => $ticket['subject'],
|
||||
'message' => $ticket['message'],
|
||||
'attachments' => $ticket['attachments'],
|
||||
'dt' => hesk_date($ticket['dt'], true),
|
||||
'lastchange' => hesk_date($ticket['lastchange'], true),
|
||||
'id' => $ticket['id'],
|
||||
'time_worked' => $ticket['time_worked'],
|
||||
'last_reply_by' => hesk_getReplierName($ticket),
|
||||
);
|
||||
|
||||
// 2. Add custom fields to the array
|
||||
foreach ($hesk_settings['custom_fields'] as $k => $v) {
|
||||
$info[$k] = $v['use'] ? $ticket[$k] : '';
|
||||
}
|
||||
|
||||
// 3. Make sure all values are properly formatted for email
|
||||
$ticket = hesk_ticketToPlain($info, 1, 0);
|
||||
|
||||
/* Notify the new owner? */
|
||||
if ($ticket['owner'] != intval($_SESSION['id'])) {
|
||||
hesk_notifyAssignedStaff(false, 'ticket_assigned_to_you', $modsForHesk_settings);
|
||||
}
|
||||
} else {
|
||||
$end_message[] = sprintf($hesklang['assign_5'], $ticket['trackid'], $owner_data['name']);
|
||||
}
|
||||
|
||||
$i++;
|
||||
}
|
||||
|
||||
hesk_process_messages(sprintf($hesklang['assign_log'], $num_assigned, ($i - $num_assigned), implode("\n", $end_message)),$referer,($num_assigned == 0) ? 'ERROR' : ($num_assigned < $i ? 'NOTICE' : 'SUCCESS'));
|
||||
}
|
||||
|
||||
|
||||
// Change priority
|
||||
if (array_key_exists($_POST['a'], $priorities)) {
|
||||
// A security check
|
||||
@ -231,10 +113,8 @@ if (array_key_exists($_POST['a'], $priorities)) {
|
||||
|
||||
hesk_okCategory($ticket['category']);
|
||||
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `priority`='{$priority['value']}' WHERE `id`={$this_id}");
|
||||
mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_priority', hesk_date(),
|
||||
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
|
||||
1 => $priority['lang']));
|
||||
$revision = sprintf($hesklang['thist8'], hesk_date(), $priority['formatted'], $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `priority`='{$priority['value']}', `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `id`={$this_id}");
|
||||
|
||||
$i++;
|
||||
}
|
||||
@ -253,6 +133,8 @@ elseif ($_POST['a'] == 'delete') {
|
||||
require(HESK_PATH . 'inc/email_functions.inc.php');
|
||||
}
|
||||
|
||||
$revision = sprintf($hesklang['thist3'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
|
||||
foreach ($_POST['id'] as $this_id) {
|
||||
if (is_array($this_id)) {
|
||||
continue;
|
||||
@ -329,185 +211,7 @@ elseif ($_POST['a'] == 'tag' || $_POST['a'] == 'untag') {
|
||||
}
|
||||
|
||||
hesk_process_messages(sprintf($action, $i), $referer, 'SUCCESS');
|
||||
}
|
||||
/* EXPORT */
|
||||
elseif ($_POST['a']=='export') {
|
||||
/* Check permissions for this feature */
|
||||
hesk_checkPermission('can_export');
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check('POST');
|
||||
|
||||
$ids_to_export = array();
|
||||
|
||||
foreach ($_POST['id'] as $this_id) {
|
||||
if ( is_array($this_id) ) {
|
||||
continue;
|
||||
}
|
||||
|
||||
$ids_to_export[] = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
||||
$i++;
|
||||
}
|
||||
|
||||
if ($i < 1) {
|
||||
hesk_process_messages($hesklang['no_selected'], $referer, 'NOTICE');
|
||||
}
|
||||
|
||||
// Start SQL statement for selecting tickets
|
||||
$sql = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id` IN (".implode(',', $ids_to_export).") ";
|
||||
$sql .= " AND " . hesk_myCategories();
|
||||
$sql .= " AND " . hesk_myOwnership();
|
||||
|
||||
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
|
||||
require(HESK_PATH . 'inc/export_functions.inc.php');
|
||||
|
||||
list($success_msg, $tickets_exported) = hesk_export_to_XML($sql, true);
|
||||
|
||||
if ($tickets_exported > 0) {
|
||||
hesk_process_messages($success_msg,$referer,'SUCCESS');
|
||||
} else {
|
||||
hesk_process_messages($hesklang['n2ex'],$referer,'NOTICE');
|
||||
}
|
||||
}
|
||||
/* ANONYMIZE */
|
||||
elseif ($_POST['a']=='anonymize') {
|
||||
/* Check permissions for this feature */
|
||||
hesk_checkPermission('can_privacy');
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check('POST');
|
||||
|
||||
require(HESK_PATH . 'inc/privacy_functions.inc.php');
|
||||
|
||||
foreach ($_POST['id'] as $this_id) {
|
||||
if (is_array($this_id)) {
|
||||
continue;
|
||||
}
|
||||
|
||||
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
||||
$result = hesk_dbQuery("SELECT `id`,`trackid`,`name`,`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($this_id)."' AND ".hesk_myOwnership()." LIMIT 1");
|
||||
if (hesk_dbNumRows($result) != 1) {
|
||||
continue;
|
||||
}
|
||||
$ticket = hesk_dbFetchAssoc($result);
|
||||
|
||||
hesk_okCategory($ticket['category']);
|
||||
|
||||
hesk_anonymizeTicket(null, null, true);
|
||||
$i++;
|
||||
}
|
||||
|
||||
hesk_process_messages(sprintf($hesklang['num_tickets_anon'],$i),$referer,'SUCCESS');
|
||||
}
|
||||
/* PRINT */
|
||||
elseif ($_POST['a']=='print') {
|
||||
/* Check permissions for this feature */
|
||||
hesk_checkPermission('can_view_tickets');
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check('POST');
|
||||
|
||||
// Load custom fields
|
||||
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
|
||||
|
||||
// List of staff
|
||||
if (!isset($admins)) {
|
||||
$admins = array();
|
||||
$res2 = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `id` ASC");
|
||||
while ($row=hesk_dbFetchAssoc($res2)) {
|
||||
$admins[$row['id']]=$row['name'];
|
||||
}
|
||||
}
|
||||
|
||||
// List of categories
|
||||
$hesk_settings['categories'] = array();
|
||||
$res2 = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` WHERE ' . hesk_myCategories('id') . ' ORDER BY `cat_order` ASC');
|
||||
while ($row=hesk_dbFetchAssoc($res2)) {
|
||||
$hesk_settings['categories'][$row['id']] = $row['name'];
|
||||
}
|
||||
|
||||
// Print page head
|
||||
header('Content-Type: text/html; charset=utf-8');
|
||||
?>
|
||||
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
|
||||
<html>
|
||||
<head>
|
||||
<title><?php echo $hesk_settings['hesk_title']; ?></title>
|
||||
<meta http-equiv="Content-Type" content="text/html; charset=<?php echo $hesklang['ENCODING']; ?>">
|
||||
<style type="text/css">
|
||||
body, table, td, p {
|
||||
color : black;
|
||||
font-family : Verdana, Geneva, Arial, Helvetica, sans-serif;
|
||||
font-size : <?php echo $hesk_settings['print_font_size']; ?>px;
|
||||
}
|
||||
table {
|
||||
border-collapse:collapse;
|
||||
}
|
||||
hr {
|
||||
border: 0;
|
||||
color: #9e9e9e;
|
||||
background-color: #9e9e9e;
|
||||
height: 1px;
|
||||
width: 100%;
|
||||
text-align: left;
|
||||
}
|
||||
</style>
|
||||
</head>
|
||||
<body onload="window.print()">
|
||||
<?php
|
||||
|
||||
// Loop through ticket IDs and print them
|
||||
foreach ($_POST['id'] as $this_id) {
|
||||
if (is_array($this_id)) {
|
||||
continue;
|
||||
}
|
||||
|
||||
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
|
||||
$result = hesk_dbQuery("SELECT `t1`.* , `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`Key` AS `statusKey`, `t2`.name AS `repliername`
|
||||
FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` AS `t1` LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `t2` ON `t1`.`replierid` = `t2`.`id`
|
||||
INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` AS `ticketStatus` ON `t1`.`status` = `ticketStatus`.`ID`
|
||||
WHERE `t1`.`id`='{$this_id}' LIMIT 1");
|
||||
if (hesk_dbNumRows($result) != 1) {
|
||||
continue;
|
||||
}
|
||||
$ticket = hesk_dbFetchAssoc($result);
|
||||
|
||||
// Check that we have proper permissions to view this ticket
|
||||
hesk_okCategory($ticket['category']);
|
||||
|
||||
$can_view_ass_by = hesk_checkPermission('can_view_ass_by', 0);
|
||||
$can_view_unassigned = hesk_checkPermission('can_view_unassigned',0);
|
||||
|
||||
if ($ticket['owner'] && $ticket['owner'] != $_SESSION['id'] && ! hesk_checkPermission('can_view_ass_others',0)) {
|
||||
// Maybe this user is allowed to view tickets he/she assigned?
|
||||
if ( ! $can_view_ass_by || $ticket['assignedby'] != $_SESSION['id']) {
|
||||
hesk_error($hesklang['ycvtao']);
|
||||
}
|
||||
}
|
||||
|
||||
if (!$ticket['owner'] && ! $can_view_unassigned) {
|
||||
hesk_error($hesklang['ycovtay']);
|
||||
}
|
||||
|
||||
// All good, continue...
|
||||
|
||||
$category['name'] = isset($hesk_settings['categories'][$ticket['category']]) ? $hesk_settings['categories'][$ticket['category']] : $hesklang['catd'];
|
||||
|
||||
// Get replies
|
||||
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='{$ticket['id']}' ORDER BY `id` ASC");
|
||||
$replies = hesk_dbNumRows($res);
|
||||
|
||||
// Print ticket
|
||||
require(HESK_PATH . 'inc/print_template.inc.php');
|
||||
flush();
|
||||
}
|
||||
?>
|
||||
</body>
|
||||
</html>
|
||||
<?php
|
||||
exit();
|
||||
}
|
||||
/* JUST CLOSE */
|
||||
} /* JUST CLOSE */
|
||||
else {
|
||||
/* Check permissions for this feature */
|
||||
hesk_checkPermission('can_view_tickets');
|
||||
@ -518,6 +222,8 @@ else {
|
||||
hesk_token_check('POST');
|
||||
require(HESK_PATH . 'inc/email_functions.inc.php');
|
||||
|
||||
$revision = sprintf($hesklang['thist3'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
|
||||
foreach ($_POST['id'] as $this_id) {
|
||||
if (is_array($this_id)) {
|
||||
continue;
|
||||
@ -533,11 +239,7 @@ else {
|
||||
$closedStatusRS = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsStaffClosedOption` = 1");
|
||||
$closedStatus = hesk_dbFetchAssoc($closedStatusRS);
|
||||
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`='" . $closedStatus['ID'] . "', `closedat`=NOW(), `closedby`=" . intval($_SESSION['id']) . " WHERE `id`='" . intval($this_id) . "'");
|
||||
|
||||
mfh_insert_audit_trail_record($this_id, 'TICKET', 'audit_closed', hesk_date(),
|
||||
array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')'));
|
||||
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`='" . $closedStatus['ID'] . "', `closedat`=NOW(), `closedby`=" . intval($_SESSION['id']) . ", `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `id`='" . intval($this_id) . "'");
|
||||
$i++;
|
||||
|
||||
// Notify customer of closed ticket?
|
||||
@ -582,14 +284,6 @@ function hesk_fullyDeleteTicket()
|
||||
/* Delete ticket notes */
|
||||
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "notes` WHERE `ticket`='" . intval($ticket['id']) . "'");
|
||||
|
||||
/* Delete audit trail records */
|
||||
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "audit_trail_to_replacement_values`
|
||||
WHERE `audit_trail_id` IN (
|
||||
SELECT `id` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "audit_trail`
|
||||
WHERE `entity_type` = 'TICKET' AND `entity_id` = " . intval($ticket['id']) . ")");
|
||||
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "audit_trail` WHERE `entity_type`='TICKET'
|
||||
AND `entity_id` = " . intval($ticket['id']));
|
||||
|
||||
/* Delete ticket reply drafts */
|
||||
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reply_drafts` WHERE `ticket`=" . intval($ticket['id']));
|
||||
|
||||
|
||||
@ -36,7 +36,6 @@ if (!isset($_REQUEST['isManager']) || !$_REQUEST['isManager']) {
|
||||
hesk_checkPermission('can_view_tickets');
|
||||
hesk_checkPermission('can_edit_tickets');
|
||||
}
|
||||
|
||||
$modsForHesk_settings = mfh_getSettings();
|
||||
|
||||
/* Ticket ID */
|
||||
@ -66,7 +65,6 @@ if (!isset($_REQUEST['isManager']) || !$_REQUEST['isManager']) {
|
||||
hesk_okCategory($ticket['category']);
|
||||
}
|
||||
|
||||
|
||||
if (hesk_isREQUEST('reply')) {
|
||||
$tmpvar['id'] = intval(hesk_REQUEST('reply')) or die($hesklang['id_not_valid']);
|
||||
|
||||
@ -368,7 +366,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
<label for="subject" class="col-sm-3 control-label"><?php echo $hesklang['subject'] . $required; ?></label>
|
||||
|
||||
<div class="col-sm-9">
|
||||
<input class="form-control" type="text" name="subject" size="40" maxlength="70"
|
||||
<input class="form-control" type="text" name="subject" size="40" maxlength="40"
|
||||
value="<?php echo $ticket['subject']; ?>"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['subject']); ?>"/>
|
||||
</div>
|
||||
@ -380,7 +378,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
</label>
|
||||
|
||||
<div class="col-sm-9">
|
||||
<input class="form-control" type="text" name="name" size="40" maxlength="50"
|
||||
<input class="form-control" type="text" name="name" size="40" maxlength="30"
|
||||
value="<?php echo $ticket['name']; ?>"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['name']); ?>"
|
||||
data-error="<?php echo $hesklang['this_field_is_required']; ?>"
|
||||
@ -445,9 +443,6 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
|
||||
echo '<div class="radio"><label><input type="radio" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $required_attribute . '> ' . $option . '</label></div>';
|
||||
}
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
echo '<div class="help-block with-errors"></div></div>
|
||||
</div>';
|
||||
|
||||
@ -478,11 +473,9 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
|
||||
echo '<option ' . $selected . '>' . $option . '</option>';
|
||||
}
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
echo '</select>';
|
||||
echo '<div class="help-block with-errors"></div>
|
||||
|
||||
echo '</select>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>';
|
||||
break;
|
||||
@ -503,9 +496,6 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
|
||||
echo '<div class="checkbox"><label><input type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $required_attribute . '> ' . $option . '</label></div>';
|
||||
}
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
echo '<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>';
|
||||
@ -520,11 +510,8 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
<div class="form-group' . $cls . '">
|
||||
<label for="' . $k . '" class="col-sm-3 control-label">' . $v['name'] . ' ' . $v['req'] . '</label>
|
||||
<div class="col-sm-9">
|
||||
<textarea name="' . $k . '" class="form-control" rows="' . intval($v['value']['rows']) . '" cols="' . intval($v['value']['cols']) . '" ' . $required_attribute . '>' . $k_value . '</textarea>';
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
echo '<div class="help-block with-errors"></div>
|
||||
<textarea name="' . $k . '" class="form-control" rows="' . intval($v['value']['rows']) . '" cols="' . intval($v['value']['cols']) . '" ' . $required_attribute . '>' . $k_value . '</textarea>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>';
|
||||
break;
|
||||
@ -543,11 +530,8 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
<div class="form-group' . $cls . '">
|
||||
<label for="' . $k . '" class="col-sm-3 control-label">' . $v['name'] . ' ' . $v['req'] . '</label>
|
||||
<div class="col-sm-9">
|
||||
<input type="text" name="' . $k . '" value="' . $k_value . '" class="datepicker form-control" size="10" ' . $required_attribute . '>';
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
echo '<div class="help-block with-errors"></div>
|
||||
<input type="text" name="' . $k . '" value="' . $k_value . '" class="datepicker form-control" size="10" ' . $required_attribute . '>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>';
|
||||
break;
|
||||
@ -562,11 +546,8 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
<div class="form-group' . $cls . '">
|
||||
<label for="' . $k . '" class="col-sm-3 control-label">' . $v['name'] . ' ' . $v['req'] . '</label>
|
||||
<div class="col-sm-9">
|
||||
<input class="form-control" type="text" name="' . $k . '" id="' . $k . '" value="' . $k_value . '" size="40" ' . $suggest . ' ' . $required_attribute . '>';
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
echo '<div class="help-block with-errors"></div>
|
||||
<input class="form-control" type="text" name="' . $k . '" id="' . $k . '" value="' . $k_value . '" size="40" ' . $suggest . ' ' . $required_attribute . '>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
<div id="' . $k . '_suggestions"></div>
|
||||
</div>
|
||||
@ -577,7 +558,9 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
case 'hidden':
|
||||
case 'readonly':
|
||||
default:
|
||||
$k_value = hesk_msgToPlain($k_value,0,0);
|
||||
if (strlen($k_value) != 0) {
|
||||
$v['value']['default_value'] = $k_value;
|
||||
}
|
||||
|
||||
$cls = in_array($k, $_SESSION['iserror']) ? ' isError' : '';
|
||||
|
||||
@ -585,11 +568,8 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
<div class="form-group' . $cls . '">
|
||||
<label for="' . $k . '" class="col-sm-3 control-label">' . $v['name'] . ' ' . $v['req'] . '</label>
|
||||
<div class="col-sm-9">
|
||||
<input type="text" class="form-control" name="' . $k . '" size="40" maxlength="' . intval($v['value']['max_length']) . '" value="' . $k_value . '" ' . $required_attribute . '>';
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
echo '<div class="help-block with-errors"></div>
|
||||
<input type="text" class="form-control" name="' . $k . '" size="40" maxlength="' . intval($v['value']['max_length']) . '" value="' . $v['value']['default_value'] . '" ' . $required_attribute . '>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>
|
||||
';
|
||||
@ -644,20 +624,16 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
}
|
||||
?>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<div class="col-md-9 col-md-offset-3">
|
||||
<?php
|
||||
$html = $ticket['html'] ? 1 : 0;
|
||||
?>
|
||||
<input type="hidden" name="html" value="<?php echo $html; ?>">
|
||||
<div class="btn-group">
|
||||
<input type="submit" value="<?php echo $hesklang['save_changes']; ?>" class="btn btn-primary">
|
||||
<a class="btn btn-default" href="javascript:history.go(-1)"><?php echo $hesklang['back']; ?></a>
|
||||
</div>
|
||||
<?php if (isset($_REQUEST['isManager']) && $_REQUEST['isManager']): ?>
|
||||
<input type="hidden" name="isManager" value="1">
|
||||
<?php endif; ?>
|
||||
</div>
|
||||
<div class="form-group" style="text-align: center">
|
||||
<?php
|
||||
$html = $ticket['html'] ? 1 : 0;
|
||||
?>
|
||||
<input type="hidden" name="html" value="<?php echo $html; ?>">
|
||||
<input type="submit" value="<?php echo $hesklang['save_changes']; ?>" class="btn btn-default">
|
||||
<?php if (isset($_REQUEST['isManager']) && $_REQUEST['isManager']): ?>
|
||||
<input type="hidden" name="isManager" value="1">
|
||||
<?php endif; ?>
|
||||
<a class="btn btn-default" href="javascript:history.go(-1)"><?php echo $hesklang['back']; ?></a>
|
||||
</div>
|
||||
</form>
|
||||
</div>
|
||||
|
||||
347
admin/export.php
347
admin/export.php
@ -37,7 +37,7 @@ $modsForHesk_settings = mfh_getSettings();
|
||||
$delete = hesk_GET('delete');
|
||||
if (strlen($delete) && preg_match('/^hesk_export_[0-9_\-]+$/', $delete)) {
|
||||
hesk_unlink(HESK_PATH.$hesk_settings['cache_dir'].'/'.$delete.'.zip');
|
||||
hesk_process_messages($hesklang['fd'], hesk_verifyGoto(),'SUCCESS');
|
||||
hesk_process_messages($hesklang['fd'], 'export.php','SUCCESS');
|
||||
}
|
||||
|
||||
// Set default values
|
||||
@ -291,15 +291,350 @@ $orderBy = $modsForHesk_settings['category_order_column'];
|
||||
$res2 = hesk_dbQuery("SELECT `id`, `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE " . hesk_myCategories('id') . " ORDER BY `" . $orderBy . "` ASC");
|
||||
while ($row = hesk_dbFetchAssoc($res2)) {
|
||||
$my_cat[$row['id']] = hesk_msgToPlain($row['name'], 1);
|
||||
$row['name'] = (hesk_mb_strlen($row['name']) > 50) ? hesk_mb_substr($row['name'],0,50) . '...' : $row['name'];
|
||||
$row['name'] = (strlen($row['name']) > 50) ? substr($row['name'], 0, 50) . '...' : $row['name'];
|
||||
$cat_selected = ($row['id'] == $category) ? 'selected="selected"' : '';
|
||||
$category_options .= '<option value="' . $row['id'] . '" ' . $cat_selected . '>' . $row['name'] . '</option>';
|
||||
}
|
||||
|
||||
// Generate export file
|
||||
if (isset($_GET['w'])) {
|
||||
require_once(HESK_PATH . 'inc/export_functions.inc.php');
|
||||
list($success_msg, $tickets_exported) = hesk_export_to_XML($sql);
|
||||
// We'll need HH:MM:SS format for hesk_date() here
|
||||
$hesk_settings['timeformat'] = 'H:i:s';
|
||||
|
||||
// Get staff names
|
||||
$admins = array();
|
||||
$result = hesk_dbQuery("SELECT `id`,`name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` ORDER BY `name` ASC");
|
||||
while ($row = hesk_dbFetchAssoc($result)) {
|
||||
$admins[$row['id']] = $row['name'];
|
||||
}
|
||||
|
||||
// This will be the export directory
|
||||
$export_dir = HESK_PATH.$hesk_settings['cache_dir'].'/';
|
||||
|
||||
// This will be the name of the export and the XML file
|
||||
$export_name = 'hesk_export_' . date('Y-m-d_H-i-s') . '_' . mt_rand(10000, 99999);
|
||||
$save_to = $export_dir . $export_name . '.xml';
|
||||
|
||||
// Do we have the export directory?
|
||||
if (is_dir($export_dir) || (@mkdir($export_dir, 0777) && is_writable($export_dir))) {
|
||||
// Is there an index.htm file?
|
||||
if (!file_exists($export_dir.'index.htm')) {
|
||||
@file_put_contents($export_dir.'index.htm', '');
|
||||
}
|
||||
|
||||
// Cleanup old files
|
||||
hesk_purge_cache('export', 86400);
|
||||
} else {
|
||||
hesk_error($hesklang['ede']);
|
||||
}
|
||||
|
||||
// Make sure the file can be saved and written to
|
||||
@file_put_contents($save_to, '');
|
||||
if (!file_exists($save_to)) {
|
||||
hesk_error($hesklang['eef']);
|
||||
}
|
||||
|
||||
// Start generating the report message and generating the export
|
||||
$success_msg = '';
|
||||
$flush_me = '<br /><br />';
|
||||
$flush_me .= hesk_date() . " | {$hesklang['inite']} ";
|
||||
|
||||
if ($date_from == $date_to) {
|
||||
$flush_me .= "(" . hesk_dateToString($date_from, 0) . ")<br />\n";
|
||||
} else {
|
||||
$flush_me .= "(" . hesk_dateToString($date_from, 0) . " - " . hesk_dateToString($date_to, 0) . ")<br />\n";
|
||||
}
|
||||
|
||||
// Start generating file contents
|
||||
$tmp = '<?xml version="1.0" encoding="UTF-8"?>
|
||||
<?mso-application progid="Excel.Sheet"?>
|
||||
<Workbook xmlns="urn:schemas-microsoft-com:office:spreadsheet"
|
||||
xmlns:o="urn:schemas-microsoft-com:office:office"
|
||||
xmlns:x="urn:schemas-microsoft-com:office:excel"
|
||||
xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet"
|
||||
xmlns:html="http://www.w3.org/TR/REC-html40">
|
||||
<OfficeDocumentSettings xmlns="urn:schemas-microsoft-com:office:office">
|
||||
<AllowPNG/>
|
||||
</OfficeDocumentSettings>
|
||||
<ExcelWorkbook xmlns="urn:schemas-microsoft-com:office:excel">
|
||||
<WindowHeight>8250</WindowHeight>
|
||||
<WindowWidth>16275</WindowWidth>
|
||||
<WindowTopX>360</WindowTopX>
|
||||
<WindowTopY>90</WindowTopY>
|
||||
<ProtectStructure>False</ProtectStructure>
|
||||
<ProtectWindows>False</ProtectWindows>
|
||||
</ExcelWorkbook>
|
||||
<Styles>
|
||||
<Style ss:ID="Default" ss:Name="Normal">
|
||||
<Alignment ss:Vertical="Bottom"/>
|
||||
<Borders/>
|
||||
<Font ss:FontName="Calibri" x:CharSet="238" x:Family="Swiss" ss:Size="11"
|
||||
ss:Color="#000000"/>
|
||||
<Interior/>
|
||||
<NumberFormat/>
|
||||
<Protection/>
|
||||
</Style>
|
||||
<Style ss:ID="s62">
|
||||
<NumberFormat ss:Format="General Date"/>
|
||||
</Style>
|
||||
<Style ss:ID="s63">
|
||||
<NumberFormat ss:Format="Short Date"/>
|
||||
</Style>
|
||||
<Style ss:ID="s65">
|
||||
<NumberFormat ss:Format="[h]:mm:ss"/>
|
||||
</Style>
|
||||
</Styles>
|
||||
<Worksheet ss:Name="Sheet1">
|
||||
<Table>
|
||||
';
|
||||
|
||||
// Define column width
|
||||
$tmp .= '
|
||||
<Column ss:AutoFitWidth="0" ss:Width="50"/>
|
||||
<Column ss:AutoFitWidth="0" ss:Width="84" ss:Span="1"/>
|
||||
<Column ss:AutoFitWidth="0" ss:Width="110"/>
|
||||
<Column ss:AutoFitWidth="0" ss:Width="110"/>
|
||||
<Column ss:AutoFitWidth="0" ss:Width="90"/>
|
||||
<Column ss:AutoFitWidth="0" ss:Width="90"/>
|
||||
<Column ss:AutoFitWidth="0" ss:Width="87"/>
|
||||
<Column ss:AutoFitWidth="0" ss:Width="57.75"/>
|
||||
<Column ss:AutoFitWidth="0" ss:Width="57.75"/>
|
||||
<Column ss:AutoFitWidth="0" ss:Width="100"/>
|
||||
<Column ss:AutoFitWidth="0" ss:Width="100"/>
|
||||
<Column ss:AutoFitWidth="0" ss:Width="80"/>
|
||||
<Column ss:AutoFitWidth="0" ss:Width="80"/>
|
||||
';
|
||||
|
||||
foreach ($hesk_settings['custom_fields'] as $k => $v) {
|
||||
if ($v['use']) {
|
||||
$tmp .= '<Column ss:AutoFitWidth="0" ss:Width="80"/>' . "\n";
|
||||
}
|
||||
}
|
||||
|
||||
// Define first row (header)
|
||||
$tmp .= '
|
||||
<Row>
|
||||
<Cell><Data ss:Type="String">#</Data></Cell>
|
||||
<Cell><Data ss:Type="String">' . $hesklang['trackID'] . '</Data></Cell>
|
||||
<Cell><Data ss:Type="String">' . $hesklang['date'] . '</Data></Cell>
|
||||
<Cell><Data ss:Type="String">' . $hesklang['last_update'] . '</Data></Cell>
|
||||
<Cell><Data ss:Type="String">' . $hesklang['name'] . '</Data></Cell>
|
||||
<Cell><Data ss:Type="String">' . $hesklang['email'] . '</Data></Cell>
|
||||
<Cell><Data ss:Type="String">' . $hesklang['category'] . '</Data></Cell>
|
||||
<Cell><Data ss:Type="String">' . $hesklang['priority'] . '</Data></Cell>
|
||||
<Cell><Data ss:Type="String">' . $hesklang['status'] . '</Data></Cell>
|
||||
<Cell><Data ss:Type="String">' . $hesklang['subject'] . '</Data></Cell>
|
||||
<Cell><Data ss:Type="String">' . $hesklang['message'] . '</Data></Cell>
|
||||
<Cell><Data ss:Type="String">' . $hesklang['owner'] . '</Data></Cell>
|
||||
<Cell><Data ss:Type="String">' . $hesklang['ts'] . '</Data></Cell>
|
||||
';
|
||||
|
||||
foreach ($hesk_settings['custom_fields'] as $k => $v) {
|
||||
if ($v['use']) {
|
||||
$tmp .= '<Cell><Data ss:Type="String">' . $v['name'] . '</Data></Cell>' . "\n";
|
||||
}
|
||||
}
|
||||
|
||||
$tmp .= "</Row>\n";
|
||||
|
||||
// Write what we have by now into the XML file
|
||||
file_put_contents($save_to, $tmp, FILE_APPEND);
|
||||
$flush_me .= hesk_date() . " | {$hesklang['gXML']}<br />\n";
|
||||
|
||||
// OK, now start dumping data and writing it into the file
|
||||
$tickets_exported = 0;
|
||||
$save_after = 100;
|
||||
$this_round = 0;
|
||||
$tmp = '';
|
||||
|
||||
$result = hesk_dbQuery($sql);
|
||||
while ($ticket = hesk_dbFetchAssoc($result)) {
|
||||
$ticket['status'] = mfh_getDisplayTextForStatusId($ticket['status']);
|
||||
|
||||
switch ($ticket['priority']) {
|
||||
case 0:
|
||||
$ticket['priority'] = $hesklang['critical'];
|
||||
break;
|
||||
case 1:
|
||||
$ticket['priority'] = $hesklang['high'];
|
||||
break;
|
||||
case 2:
|
||||
$ticket['priority'] = $hesklang['medium'];
|
||||
break;
|
||||
default:
|
||||
$ticket['priority'] = $hesklang['low'];
|
||||
}
|
||||
|
||||
$ticket['archive'] = !($ticket['archive']) ? $hesklang['no'] : $hesklang['yes'];
|
||||
$ticket['message'] = hesk_msgToPlain($ticket['message'], 1, 0);
|
||||
$ticket['subject'] = hesk_msgToPlain($ticket['subject'], 1, 0);
|
||||
$ticket['owner'] = isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : '';
|
||||
$ticket['category'] = isset($my_cat[$ticket['category']]) ? $my_cat[$ticket['category']] : '';
|
||||
|
||||
// Format for export dates
|
||||
$hesk_settings['timeformat'] = "Y-m-d\TH:i:s\.000";
|
||||
|
||||
// Create row for the XML file
|
||||
$tmp .= '
|
||||
<Row>
|
||||
<Cell><Data ss:Type="Number">' . $ticket['id'] . '</Data></Cell>
|
||||
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['trackid'] . ']]></Data></Cell>
|
||||
<Cell ss:StyleID="s62"><Data ss:Type="DateTime">' . hesk_date($ticket['dt'], true) . '</Data></Cell>
|
||||
<Cell ss:StyleID="s62"><Data ss:Type="DateTime">' . hesk_date($ticket['lastchange'], true) . '</Data></Cell>
|
||||
<Cell><Data ss:Type="String"><![CDATA[' . hesk_msgToPlain($ticket['name'], 1) . ']]></Data></Cell>
|
||||
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['email'] . ']]></Data></Cell>
|
||||
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['category'] . ']]></Data></Cell>
|
||||
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['priority'] . ']]></Data></Cell>
|
||||
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['status'] . ']]></Data></Cell>
|
||||
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['subject'] . ']]></Data></Cell>
|
||||
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['message'] . ']]></Data></Cell>
|
||||
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['owner'] . ']]></Data></Cell>
|
||||
<Cell><Data ss:Type="String"><![CDATA[' . $ticket['time_worked'] . ']]></Data></Cell>
|
||||
';
|
||||
|
||||
// Add custom fields
|
||||
foreach ($hesk_settings['custom_fields'] as $k=>$v) {
|
||||
if ($v['use']) {
|
||||
switch ($v['type']) {
|
||||
case 'date':
|
||||
$tmp_dt = hesk_custom_date_display_format($ticket[$k], 'Y-m-d\T00:00:00.000');
|
||||
$tmp .= strlen($tmp_dt) ? '<Cell ss:StyleID="s63"><Data ss:Type="DateTime">'.$tmp_dt : '<Cell><Data ss:Type="String">';
|
||||
$tmp .= "</Data></Cell> \n";
|
||||
break;
|
||||
default:
|
||||
$tmp .= '<Cell><Data ss:Type="String"><![CDATA['.hesk_msgToPlain($ticket[$k], 1, 0).']]></Data></Cell> ' . "\n";
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
$tmp .= "</Row>\n";
|
||||
|
||||
// Write every 100 rows into the file
|
||||
if ($this_round >= $save_after) {
|
||||
file_put_contents($save_to, $tmp, FILE_APPEND);
|
||||
$this_round = 0;
|
||||
$tmp = '';
|
||||
usleep(1);
|
||||
}
|
||||
|
||||
$tickets_exported++;
|
||||
$this_round++;
|
||||
} // End of while loop
|
||||
|
||||
// Go back to the HH:MM:SS format for hesk_date()
|
||||
$hesk_settings['timeformat'] = 'H:i:s';
|
||||
|
||||
// Append any remaining rows into the file
|
||||
if ($this_round > 0) {
|
||||
file_put_contents($save_to, $tmp, FILE_APPEND);
|
||||
}
|
||||
|
||||
// If any tickets were exported, continue, otherwise cleanup
|
||||
if ($tickets_exported > 0) {
|
||||
// Finish the XML file
|
||||
$tmp = '
|
||||
</Table>
|
||||
<WorksheetOptions xmlns="urn:schemas-microsoft-com:office:excel">
|
||||
<PageSetup>
|
||||
<Header x:Margin="0.3"/>
|
||||
<Footer x:Margin="0.3"/>
|
||||
<PageMargins x:Bottom="0.75" x:Left="0.7" x:Right="0.7" x:Top="0.75"/>
|
||||
</PageSetup>
|
||||
<Selected/>
|
||||
<Panes>
|
||||
<Pane>
|
||||
<Number>3</Number>
|
||||
<ActiveRow>4</ActiveRow>
|
||||
</Pane>
|
||||
</Panes>
|
||||
<ProtectObjects>False</ProtectObjects>
|
||||
<ProtectScenarios>False</ProtectScenarios>
|
||||
</WorksheetOptions>
|
||||
</Worksheet>
|
||||
<Worksheet ss:Name="Sheet2">
|
||||
<Table ss:ExpandedColumnCount="1" ss:ExpandedRowCount="1" x:FullColumns="1"
|
||||
x:FullRows="1" ss:DefaultRowHeight="15">
|
||||
</Table>
|
||||
<WorksheetOptions xmlns="urn:schemas-microsoft-com:office:excel">
|
||||
<PageSetup>
|
||||
<Header x:Margin="0.3"/>
|
||||
<Footer x:Margin="0.3"/>
|
||||
<PageMargins x:Bottom="0.75" x:Left="0.7" x:Right="0.7" x:Top="0.75"/>
|
||||
</PageSetup>
|
||||
<ProtectObjects>False</ProtectObjects>
|
||||
<ProtectScenarios>False</ProtectScenarios>
|
||||
</WorksheetOptions>
|
||||
</Worksheet>
|
||||
<Worksheet ss:Name="Sheet3">
|
||||
<Table ss:ExpandedColumnCount="1" ss:ExpandedRowCount="1" x:FullColumns="1"
|
||||
x:FullRows="1" ss:DefaultRowHeight="15">
|
||||
</Table>
|
||||
<WorksheetOptions xmlns="urn:schemas-microsoft-com:office:excel">
|
||||
<PageSetup>
|
||||
<Header x:Margin="0.3"/>
|
||||
<Footer x:Margin="0.3"/>
|
||||
<PageMargins x:Bottom="0.75" x:Left="0.7" x:Right="0.7" x:Top="0.75"/>
|
||||
</PageSetup>
|
||||
<ProtectObjects>False</ProtectObjects>
|
||||
<ProtectScenarios>False</ProtectScenarios>
|
||||
</WorksheetOptions>
|
||||
</Worksheet>
|
||||
</Workbook>
|
||||
';
|
||||
file_put_contents($save_to, $tmp, FILE_APPEND);
|
||||
|
||||
// Log how many rows we exported
|
||||
$flush_me .= hesk_date() . " | " . sprintf($hesklang['nrow'], $tickets_exported) . "<br />\n";
|
||||
|
||||
// We will convert XML to Zip to save a lot of space
|
||||
$save_to_zip = $export_dir . $export_name . '.zip';
|
||||
|
||||
// Log start of Zip creation
|
||||
$flush_me .= hesk_date() . " | {$hesklang['cZIP']}<br />\n";
|
||||
|
||||
// Preferrably use the zip extension
|
||||
if (extension_loaded('zip')) {
|
||||
$save_to_zip = $export_dir . $export_name . '.zip';
|
||||
|
||||
$zip = new ZipArchive;
|
||||
$res = $zip->open($save_to_zip, ZipArchive::CREATE);
|
||||
if ($res === TRUE) {
|
||||
$zip->addFile($save_to, "{$export_name}.xml");
|
||||
$zip->close();
|
||||
} else {
|
||||
die("{$hesklang['eZIP']} <$save_to_zip>\n");
|
||||
}
|
||||
|
||||
} // Some servers have ZipArchive class enabled anyway - can we use it?
|
||||
elseif (class_exists('ZipArchive')) {
|
||||
require(HESK_PATH . 'inc/zip/Zip.php');
|
||||
$zip = new Zip();
|
||||
$zip->addLargeFile($save_to, "{$export_name}.xml");
|
||||
$zip->finalize();
|
||||
$zip->setZipFile($save_to_zip);
|
||||
} // If not available, use a 3rd party Zip class included with HESK
|
||||
else {
|
||||
require(HESK_PATH . 'inc/zip/pclzip.lib.php');
|
||||
$zip = new PclZip($save_to_zip);
|
||||
$zip->add($save_to, PCLZIP_OPT_REMOVE_ALL_PATH);
|
||||
}
|
||||
|
||||
// Delete XML, just leave the Zip archive
|
||||
hesk_unlink($save_to);
|
||||
|
||||
// Echo memory peak usage
|
||||
$flush_me .= hesk_date() . " | " . sprintf($hesklang['pmem'], (@memory_get_peak_usage(true) / 1048576)) . "<br />\r\n";
|
||||
|
||||
// We're done!
|
||||
$flush_me .= hesk_date() . " | {$hesklang['fZIP']}<br /><br />";
|
||||
|
||||
// Success message
|
||||
$success_msg .= $hesk_settings['debug_mode'] ? $flush_me : '<br /><br />';
|
||||
$success_msg .= $hesklang['step1'] . ': <a href="' . $save_to_zip . '">' . $hesklang['ch2d'] . '</a><br /><br />' . $hesklang['step2'] . ': <a href="export.php?delete='.urlencode($export_name).'">' . $hesklang['dffs'] . '</a>';
|
||||
} // No tickets exported, cleanup
|
||||
else {
|
||||
hesk_unlink($save_to);
|
||||
}
|
||||
}
|
||||
|
||||
/* Print header */
|
||||
@ -362,7 +697,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
(<?php echo $hesklang['m' . date('n')]; ?>)
|
||||
</option>
|
||||
<option value="4" <?php echo $selected['time'][4]; ?>><?php echo $hesklang['r4']; ?>
|
||||
(<?php echo $hesklang['m' . date('n', mktime(0, 0, 0, date('m') - 1, 1, date('Y')))]; ?>
|
||||
(<?php echo $hesklang['m' . date('n', mktime(0, 0, 0, date('m') - 1, date('d'), date('Y')))]; ?>
|
||||
)
|
||||
</option>
|
||||
<option value="5" <?php echo $selected['time'][5]; ?>><?php echo $hesklang['r5']; ?></option>
|
||||
@ -559,7 +894,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
</div>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<input type="submit" id="export" value="<?php echo $hesklang['export_btn']; ?>" class="btn btn-default"/>
|
||||
<input type="submit" value="<?php echo $hesklang['export_btn']; ?>" class="btn btn-default"/>
|
||||
<input type="hidden" name="cot" value="1"/>
|
||||
</div>
|
||||
</form>
|
||||
|
||||
@ -1,54 +0,0 @@
|
||||
<?php
|
||||
/**
|
||||
*
|
||||
* This file is part of HESK - PHP Help Desk Software.
|
||||
*
|
||||
* (c) Copyright Klemen Stirn. All rights reserved.
|
||||
* https://www.hesk.com
|
||||
*
|
||||
* For the full copyright and license agreement information visit
|
||||
* https://www.hesk.com/eula.php
|
||||
*
|
||||
*/
|
||||
|
||||
define('IN_SCRIPT',1);
|
||||
define('HESK_PATH','../');
|
||||
|
||||
/* Get all the required files and functions */
|
||||
require(HESK_PATH . 'hesk_settings.inc.php');
|
||||
require(HESK_PATH . 'inc/common.inc.php');
|
||||
require(HESK_PATH . 'inc/admin_functions.inc.php');
|
||||
require(HESK_PATH . 'inc/privacy_functions.inc.php');
|
||||
hesk_load_database_functions();
|
||||
|
||||
hesk_session_start();
|
||||
hesk_dbConnect();
|
||||
hesk_isLoggedIn();
|
||||
|
||||
// Check permissions for this feature
|
||||
hesk_checkPermission('can_export');
|
||||
|
||||
// A security check
|
||||
hesk_token_check();
|
||||
|
||||
// Tracking ID
|
||||
$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
|
||||
|
||||
// Generate SQL for the ticket, make sure the user has access to it
|
||||
$sql = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' AND ";
|
||||
$sql .= hesk_myCategories();
|
||||
$sql .= " AND " . hesk_myOwnership();
|
||||
$sql .= " LIMIT 1";
|
||||
|
||||
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
|
||||
require_once(HESK_PATH . 'inc/statuses.inc.php');
|
||||
require(HESK_PATH . 'inc/export_functions.inc.php');
|
||||
|
||||
list($success_msg, $tickets_exported) = hesk_export_to_XML($sql, true);
|
||||
|
||||
if ($tickets_exported == 1)
|
||||
{
|
||||
hesk_process_messages($success_msg,'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
|
||||
}
|
||||
|
||||
hesk_error($hesklang['n2ex']);
|
||||
@ -145,21 +145,21 @@ LEFT(`message`, 400) AS `message`,
|
||||
$sql .= " ( `trackid` = '" . hesk_dbEscape($q) . "' OR `merged` LIKE '%#" . hesk_dbEscape($q) . "#%' ) ";
|
||||
break;
|
||||
case 'name':
|
||||
$sql .= "`name` LIKE '%".hesk_dbEscape( hesk_dbLike($q) )."%' COLLATE '" . hesk_dbCollate() . "' ";
|
||||
$sql .= "`name` LIKE '%" . hesk_dbEscape($q) . "%' COLLATE '" . hesk_dbCollate() . "' ";
|
||||
break;
|
||||
case 'email':
|
||||
$sql .= "`email` LIKE '%" . hesk_dbEscape($q) . "%' ";
|
||||
break;
|
||||
case 'subject':
|
||||
$sql .= "`subject` LIKE '%".hesk_dbEscape( hesk_dbLike($q) )."%' COLLATE '" . hesk_dbCollate() . "' ";
|
||||
$sql .= "`subject` LIKE '%" . hesk_dbEscape($q) . "%' COLLATE '" . hesk_dbCollate() . "' ";
|
||||
break;
|
||||
case 'message':
|
||||
$sql .= " ( `message` LIKE '%".hesk_dbEscape( hesk_dbLike($q) )."%' COLLATE '" . hesk_dbCollate() . "'
|
||||
$sql .= " ( `message` LIKE '%" . hesk_dbEscape($q) . "%' COLLATE '" . hesk_dbCollate() . "'
|
||||
OR
|
||||
`id` IN (
|
||||
SELECT DISTINCT `replyto`
|
||||
FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies`
|
||||
WHERE `message` LIKE '%".hesk_dbEscape( hesk_dbLike($q) )."%' COLLATE '" . hesk_dbCollate() . "' )
|
||||
WHERE `message` LIKE '%" . hesk_dbEscape($q) . "%' COLLATE '" . hesk_dbCollate() . "' )
|
||||
)
|
||||
";
|
||||
break;
|
||||
@ -170,12 +170,9 @@ LEFT(`message`, 400) AS `message`,
|
||||
$sql .= "`id` IN (
|
||||
SELECT DISTINCT `ticket`
|
||||
FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "notes`
|
||||
WHERE `message` LIKE '%".hesk_dbEscape( hesk_dbLike($q) )."%' COLLATE '" . hesk_dbCollate() . "' )
|
||||
WHERE `message` LIKE '%" . hesk_dbEscape($q) . "%' COLLATE '" . hesk_dbCollate() . "' )
|
||||
";
|
||||
break;
|
||||
case 'ip':
|
||||
$sql .= "`ip` LIKE '".preg_replace('/[^0-9\.\%]/', '', $q)."' ";
|
||||
break;
|
||||
default:
|
||||
if (isset($hesk_settings['custom_fields'][$what]) && $hesk_settings['custom_fields'][$what]['use']) {
|
||||
$sql .= "`" . hesk_dbEscape($what) . "` LIKE '%" . hesk_dbEscape($q) . "%' COLLATE '" . hesk_dbCollate() . "' ";
|
||||
@ -223,9 +220,6 @@ LEFT(`message`, 400) AS `message`,
|
||||
$sql_count .= $sql;
|
||||
$sql = $sql_final . $sql;
|
||||
|
||||
// Strip extra slashes
|
||||
$q = stripslashes($q);
|
||||
|
||||
/* Prepare variables used in search and forms */
|
||||
require_once(HESK_PATH . 'inc/prepare_ticket_search.inc.php');
|
||||
?>
|
||||
|
||||
109
admin/index.php
109
admin/index.php
@ -65,7 +65,22 @@ function do_login()
|
||||
|
||||
if ($hesk_settings['secimg_use'] == 2 && !isset($_SESSION['img_a_verified'])) {
|
||||
// Using ReCaptcha?
|
||||
if ($hesk_settings['recaptcha_use']) {
|
||||
if ($hesk_settings['recaptcha_use'] == 1) {
|
||||
require_once(HESK_PATH . 'inc/recaptcha/recaptchalib.php');
|
||||
|
||||
$resp = recaptcha_check_answer($hesk_settings['recaptcha_private_key'],
|
||||
hesk_getClientIP(),
|
||||
hesk_POST('recaptcha_challenge_field', ''),
|
||||
hesk_POST('recaptcha_response_field', '')
|
||||
);
|
||||
|
||||
if ($resp->is_valid) {
|
||||
$_SESSION['img_a_verified'] = true;
|
||||
} else {
|
||||
$hesk_error_buffer['mysecnum'] = $hesklang['recaptcha_error'];
|
||||
}
|
||||
} // Using ReCaptcha API v2?
|
||||
elseif ($hesk_settings['recaptcha_use'] == 2) {
|
||||
require(HESK_PATH . 'inc/recaptcha/recaptchalib_v2.php');
|
||||
|
||||
$resp = null;
|
||||
@ -143,7 +158,7 @@ function do_login()
|
||||
exit();
|
||||
}
|
||||
|
||||
$pass_enc = hesk_Pass2Hash($_SESSION['pass'].hesk_mb_strtolower($user).$_SESSION['pass']);
|
||||
$pass_enc = hesk_Pass2Hash($_SESSION['pass'] . strtolower($user) . $_SESSION['pass']);
|
||||
|
||||
/* Check if default password */
|
||||
if ($_SESSION['pass'] == '499d74967b28a841c98bb4baaabaad699ff3c079') {
|
||||
@ -187,6 +202,7 @@ function do_login()
|
||||
|
||||
/* Close any old tickets here so Cron jobs aren't necessary */
|
||||
if ($hesk_settings['autoclose']) {
|
||||
$revision = sprintf($hesklang['thist3'], hesk_date(), $hesklang['auto']);
|
||||
$dt = date('Y-m-d H:i:s', time() - $hesk_settings['autoclose'] * 86400);
|
||||
|
||||
|
||||
@ -194,25 +210,22 @@ function do_login()
|
||||
$closedStatus = hesk_dbFetchAssoc($closedStatusRs);
|
||||
// Are we allowed to close tickets in this status?
|
||||
if ($closedStatus['Closable'] == 'yes' || $closedStatus['Closable'] == 'sonly') {
|
||||
// Notify customer of closed ticket?
|
||||
if ($hesk_settings['notify_closed']) {
|
||||
// Get list of tickets
|
||||
$result = hesk_dbQuery("SELECT * FROM `" . $hesk_settings['db_pfix'] . "tickets` WHERE `status` = " . $closedStatus['ID'] . " AND `lastchange` <= '" . hesk_dbEscape($dt) . "' ");
|
||||
if (hesk_dbNumRows($result) > 0) {
|
||||
global $ticket;
|
||||
|
||||
$result = hesk_dbQuery("SELECT * FROM `" . $hesk_settings['db_pfix'] . "tickets` WHERE `status` = " . $closedStatus['ID'] . " AND `lastchange` <= '" . hesk_dbEscape($dt) . "' ");
|
||||
if (hesk_dbNumRows($result) > 0) {
|
||||
global $ticket;
|
||||
// Load required functions?
|
||||
if (!function_exists('hesk_notifyCustomer')) {
|
||||
require(HESK_PATH . 'inc/email_functions.inc.php');
|
||||
}
|
||||
|
||||
// Load required functions?
|
||||
if (!function_exists('hesk_notifyCustomer')) {
|
||||
require(HESK_PATH . 'inc/email_functions.inc.php');
|
||||
}
|
||||
|
||||
while ($ticket = hesk_dbFetchAssoc($result)) {
|
||||
$ticket['dt'] = hesk_date($ticket['dt'], true);
|
||||
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
|
||||
$ticket = hesk_ticketToPlain($ticket, 1, 0);
|
||||
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_automatically_closed', hesk_date(), array());
|
||||
|
||||
// Notify customer of closed ticket?
|
||||
if ($hesk_settings['notify_closed']) {
|
||||
// Get list of tickets
|
||||
while ($ticket = hesk_dbFetchAssoc($result)) {
|
||||
$ticket['dt'] = hesk_date($ticket['dt'], true);
|
||||
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
|
||||
$ticket = hesk_ticketToPlain($ticket, 1, 0);
|
||||
hesk_notifyCustomer($modsForHesk_settings, 'ticket_closed');
|
||||
}
|
||||
}
|
||||
@ -221,7 +234,7 @@ function do_login()
|
||||
// Update ticket statuses and history in database if we're allowed to do so
|
||||
$defaultCloseRs = hesk_dbQuery('SELECT `ID` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses` WHERE `IsAutocloseOption` = 1');
|
||||
$defaultCloseStatus = hesk_dbFetchAssoc($defaultCloseRs);
|
||||
hesk_dbQuery("UPDATE `" . $hesk_settings['db_pfix'] . "tickets` SET `status`=" . intval($defaultCloseStatus['ID']) . ", `closedat`=NOW(), `closedby`='-1' WHERE `status` = " . $closedStatus['ID'] . " AND `lastchange` <= '" . hesk_dbEscape($dt) . "' ");
|
||||
hesk_dbQuery("UPDATE `" . $hesk_settings['db_pfix'] . "tickets` SET `status`=" . intval($defaultCloseStatus['ID']) . ", `closedat`=NOW(), `closedby`='-1', `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `status` = '" . $closedStatus['ID'] . "' AND `lastchange` <= '" . hesk_dbEscape($dt) . "' ");
|
||||
}
|
||||
}
|
||||
|
||||
@ -236,7 +249,7 @@ function print_login()
|
||||
global $hesk_settings, $hesklang, $modsForHesk_settings;
|
||||
|
||||
// Tell header to load reCaptcha API if needed
|
||||
if ($hesk_settings['recaptcha_use'])
|
||||
if ($hesk_settings['recaptcha_use'] == 2)
|
||||
{
|
||||
define('RECAPTCHA',1);
|
||||
}
|
||||
@ -263,12 +276,6 @@ function print_login()
|
||||
<?php
|
||||
/* This will handle error, success and notice messages */
|
||||
hesk_handle_messages();
|
||||
|
||||
// Service messages
|
||||
$service_messages = mfh_get_service_messages('STAFF_LOGIN');
|
||||
foreach ($service_messages as $sm) {
|
||||
hesk_service_message($sm);
|
||||
}
|
||||
?>
|
||||
</div>
|
||||
<div class="login-logo">
|
||||
@ -282,7 +289,7 @@ function print_login()
|
||||
<h4 class="login-box-msg">
|
||||
<?php echo $hesklang['staff_login_title']; ?>
|
||||
</h4>
|
||||
<form class="form-horizontal" role="form" action="index.php" method="post" name="form1" id="form1">
|
||||
<form class="form-horizontal" role="form" action="index.php" method="post" name="form1">
|
||||
<?php
|
||||
$has_error = '';
|
||||
if (in_array('pass',$_SESSION['a_iserror'])) {
|
||||
@ -321,7 +328,7 @@ function print_login()
|
||||
<select class="form-control" name="user">
|
||||
<?php
|
||||
while ($row = hesk_dbFetchAssoc($res)):
|
||||
$sel = (hesk_mb_strtolower($savedUser) == hesk_mb_strtolower($row['user'])) ? 'selected="selected"' : '';
|
||||
$sel = (strtolower($savedUser) == strtolower($row['user'])) ? 'selected' : '';
|
||||
?>
|
||||
<option value="<?php echo $row['user']; ?>" <?php echo $sel; ?>>
|
||||
<?php echo $row['user']; ?>
|
||||
@ -350,7 +357,7 @@ function print_login()
|
||||
</div>
|
||||
</div>
|
||||
<?php
|
||||
if ($hesk_settings['secimg_use'] == 2 && $hesk_settings['recaptcha_use'] != 1)
|
||||
if ($hesk_settings['secimg_use'] == 2)
|
||||
{
|
||||
|
||||
// SPAM prevention verified for this session
|
||||
@ -358,6 +365,34 @@ function print_login()
|
||||
{
|
||||
echo '<img src="'.HESK_PATH.'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> '.$hesklang['vrfy'];
|
||||
}
|
||||
// Not verified yet, should we use Recaptcha?
|
||||
elseif ($hesk_settings['recaptcha_use'] == 1)
|
||||
{
|
||||
?>
|
||||
<script type="text/javascript">
|
||||
var RecaptchaOptions = {
|
||||
theme : '<?php echo ( isset($_SESSION['a_iserror']) && in_array('mysecnum',$_SESSION['a_iserror']) ) ? 'red' : 'white'; ?>',
|
||||
custom_translations : {
|
||||
visual_challenge : "<?php echo hesk_slashJS($hesklang['visual_challenge']); ?>",
|
||||
audio_challenge : "<?php echo hesk_slashJS($hesklang['audio_challenge']); ?>",
|
||||
refresh_btn : "<?php echo hesk_slashJS($hesklang['refresh_btn']); ?>",
|
||||
instructions_visual : "<?php echo hesk_slashJS($hesklang['instructions_visual']); ?>",
|
||||
instructions_context : "<?php echo hesk_slashJS($hesklang['instructions_context']); ?>",
|
||||
instructions_audio : "<?php echo hesk_slashJS($hesklang['instructions_audio']); ?>",
|
||||
help_btn : "<?php echo hesk_slashJS($hesklang['help_btn']); ?>",
|
||||
play_again : "<?php echo hesk_slashJS($hesklang['play_again']); ?>",
|
||||
cant_hear_this : "<?php echo hesk_slashJS($hesklang['cant_hear_this']); ?>",
|
||||
incorrect_try_again : "<?php echo hesk_slashJS($hesklang['incorrect_try_again']); ?>",
|
||||
image_alt_text : "<?php echo hesk_slashJS($hesklang['image_alt_text']); ?>"
|
||||
}
|
||||
};
|
||||
</script>
|
||||
<?php
|
||||
require_once(HESK_PATH . 'inc/recaptcha/recaptchalib.php');
|
||||
echo '<div class="form-group"><div class="col-md-8 col-md-offset-4">';
|
||||
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
|
||||
echo '</div></div>';
|
||||
}
|
||||
// Use reCaptcha API v2?
|
||||
elseif ($hesk_settings['recaptcha_use'] == 2)
|
||||
{
|
||||
@ -415,7 +450,7 @@ function print_login()
|
||||
?>
|
||||
<div class="form-group">
|
||||
<div class="col-md-offset-4 col-md-8">
|
||||
<input type="submit" value="<?php echo $hesklang['click_login']; ?>" class="btn btn-default" id="recaptcha-submit">
|
||||
<input type="submit" value="<?php echo $hesklang['click_login']; ?>" class="btn btn-default">
|
||||
<input type="hidden" name="a" value="do_login">
|
||||
<?php
|
||||
if ( hesk_isREQUEST('goto') && $url=hesk_REQUEST('goto') )
|
||||
@ -431,19 +466,7 @@ function print_login()
|
||||
?>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<?php
|
||||
// Use Invisible reCAPTCHA?
|
||||
if ($hesk_settings['secimg_use'] == 2 && $hesk_settings['recaptcha_use'] == 1 && ! isset($_SESSION['img_a_verified'])) {
|
||||
?>
|
||||
<div class="g-recaptcha" data-sitekey="<?php echo $hesk_settings['recaptcha_public_key']; ?>" data-bind="recaptcha-submit" data-callback="recaptcha_submitForm"></div>
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
</form>
|
||||
<a class="btn btn-default" href="<?php echo $hesk_settings['hesk_url']; ?>">
|
||||
<i class="fa fa-chevron-left"></i> <?php echo $hesklang['back']; ?>
|
||||
</a>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
@ -121,9 +121,7 @@ function hesk_kb_header($kb_link, $catid=1)
|
||||
</ol>
|
||||
<?php
|
||||
show_subnav('view', $catid);
|
||||
echo '<div style="margin-left:40px;margin-right:40px">';
|
||||
hesk_kbSearchLarge(1);
|
||||
echo '</div>';
|
||||
} // END hesk_kb_header()
|
||||
|
||||
|
||||
@ -216,15 +214,7 @@ function hesk_show_kb_article($artid)
|
||||
|
||||
?>
|
||||
<div class="content-wrapper">
|
||||
<?php
|
||||
hesk_kb_header($hesk_settings['kb_link'], $article['catid']);
|
||||
echo '<div style="margin-left:40px;margin-right:40px">';
|
||||
$service_messages = mfh_get_service_messages('STAFF_VIEW_KB_ARTICLE');
|
||||
foreach ($service_messages as $sm) {
|
||||
hesk_service_message($sm);
|
||||
}
|
||||
echo '</div>';
|
||||
?>
|
||||
<?php hesk_kb_header($hesk_settings['kb_link'], $article['catid']); ?>
|
||||
<section class="content">
|
||||
<div class="box">
|
||||
<div class="box-header with-border">
|
||||
@ -407,13 +397,6 @@ function hesk_show_kb_category($catid, $is_search = 0) {
|
||||
{
|
||||
/* Print header */
|
||||
hesk_kb_header($hesk_settings['kb_link'], $catid);
|
||||
|
||||
echo '<div style="margin-left:40px;margin-right:40px">';
|
||||
$service_messages = mfh_get_service_messages('STAFF_KB_HOME');
|
||||
foreach ($service_messages as $sm) {
|
||||
hesk_service_message($sm);
|
||||
}
|
||||
echo '</div>';
|
||||
} ?>
|
||||
<section class="content">
|
||||
<?php if ($thiscat['parent']): ?>
|
||||
|
||||
@ -37,31 +37,27 @@ hesk_token_check();
|
||||
/* Ticket ID */
|
||||
$trackingID = hesk_cleanID() or die($hesklang['int_error'] . ': ' . $hesklang['no_trackID']);
|
||||
|
||||
|
||||
// Get ticket info
|
||||
$result = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
|
||||
if (hesk_dbNumRows($result) != 1) {
|
||||
hesk_error($hesklang['ticket_not_found']);
|
||||
}
|
||||
$ticket = hesk_dbFetchAssoc($result);
|
||||
|
||||
$audit_unlocked = null;
|
||||
$audit_locked = null;
|
||||
|
||||
/* New locked status */
|
||||
if (empty($_GET['locked'])) {
|
||||
$status = 0;
|
||||
$tmp = $hesklang['tunlock'];
|
||||
$audit_unlocked = array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
$revision = sprintf($hesklang['thist6'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
$closedby_sql = ' , `closedat`=NULL, `closedby`=NULL ';
|
||||
} else {
|
||||
$status = 1;
|
||||
$tmp = $hesklang['tlock'];
|
||||
$audit_locked = array(0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
$revision = sprintf($hesklang['thist5'], hesk_date(), $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
$closedby_sql = ' , `closedat`=NOW(), `closedby`=' . intval($_SESSION['id']) . ' ';
|
||||
|
||||
// Notify customer of closed ticket?
|
||||
if ($hesk_settings['notify_closed']) {
|
||||
// Get ticket info
|
||||
$result = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
|
||||
if (hesk_dbNumRows($result) != 1) {
|
||||
hesk_error($hesklang['ticket_not_found']);
|
||||
}
|
||||
$ticket = hesk_dbFetchAssoc($result);
|
||||
|
||||
$closedStatusRS = hesk_dbQuery('SELECT `ID` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'statuses` WHERE `IsClosed` = 1');
|
||||
$ticketIsOpen = true;
|
||||
while ($row = hesk_dbFetchAssoc($closedStatusRS)) {
|
||||
@ -86,17 +82,7 @@ $statusRs = hesk_dbQuery($statusSql);
|
||||
$statusRow = hesk_dbFetchAssoc($statusRs);
|
||||
$statusId = $statusRow['ID'];
|
||||
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`= {$statusId},`locked`='{$status}' $closedby_sql WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
|
||||
|
||||
if ($audit_unlocked) {
|
||||
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_unlocked', hesk_date(),
|
||||
$audit_unlocked);
|
||||
}
|
||||
|
||||
if ($audit_locked) {
|
||||
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_locked', hesk_date(),
|
||||
$audit_locked);
|
||||
}
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `status`= {$statusId},`locked`='{$status}' $closedby_sql , `history`=CONCAT(`history`,'" . hesk_dbEscape($revision) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
|
||||
|
||||
/* Back to ticket page and show a success message */
|
||||
hesk_process_messages($tmp, 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . rand(10000, 99999), 'SUCCESS');
|
||||
@ -32,7 +32,7 @@ $modsForHesk_settings = mfh_getSettings();
|
||||
|
||||
/* List of staff */
|
||||
$admins = array();
|
||||
$res = hesk_dbQuery("SELECT `id`,`name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `active` = '1' ORDER BY `name` ASC");
|
||||
$res = hesk_dbQuery("SELECT `id`,`name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` ORDER BY `name` ASC");
|
||||
while ($row = hesk_dbFetchAssoc($res)) {
|
||||
$admins[$row['id']] = $row['name'];
|
||||
}
|
||||
@ -450,10 +450,10 @@ function show_message()
|
||||
$folder = '&folder=outbox';
|
||||
if ($pm['to'] == $_SESSION['id'])
|
||||
{
|
||||
echo '<a name="MAU '.$pm['subject'].'" class="btn btn-default" href="mail.php?a=mark_unread&id='.$id.'&token='.hesk_token_echo(0).'"><i class="fa fa-envelope-o icon-link"></i> '.$hesklang['mau'].'</a> ';
|
||||
echo '<a class="btn btn-default" href="mail.php?a=mark_unread&id='.$id.'&token='.hesk_token_echo(0).'"><i class="fa fa-envelope-o icon-link"></i> '.$hesklang['mau'].'</a> ';
|
||||
$folder = '';
|
||||
}
|
||||
echo '<a name="Delete '.$pm['subject'].'" class="btn btn-danger" href="mail.php?a=delete&id='.$id.'&token='.hesk_token_echo(0).$folder.'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['delm']).'?\');"><i class="fa fa-times icon-link"></i> '.$hesklang['delm'].'</a>';
|
||||
echo '<a class="btn btn-danger" href="mail.php?a=delete&id='.$id.'&token='.hesk_token_echo(0).$folder.'" onclick="return hesk_confirmExecute(\''.hesk_makeJsString($hesklang['delm']).'?\');"><i class="fa fa-times icon-link"></i> '.$hesklang['delm'].'</a>';
|
||||
?>
|
||||
</div>
|
||||
</div>
|
||||
@ -571,7 +571,7 @@ function mail_list_messages()
|
||||
$pm['dt'] = hesk_dateToString($pm['dt'], 0, 0, 0, true)
|
||||
?>
|
||||
<tr>
|
||||
<td><input type="checkbox" name="id[]" id="<?php echo $pm['id']; ?>" value="<?php echo $pm['id']; ?>" /> </td>
|
||||
<td><input type="checkbox" name="id[]" value="<?php echo $pm['id']; ?>" /> </td>
|
||||
<td><?php echo $pm['subject']; ?></td>
|
||||
<td><?php echo $pm['name']; ?></td>
|
||||
<td><?php echo $pm['dt']; ?></td>
|
||||
|
||||
@ -190,7 +190,7 @@ $num = hesk_dbNumRows($result);
|
||||
}
|
||||
|
||||
echo '
|
||||
<a name="'.$mysaved['title'].'" href="manage_canned.php?a=remove&id=' . $mysaved['id'] . '&token=' . hesk_token_echo(0) . '" onclick="return confirm_delete();"><i class="fa fa-times icon-link red" data-toggle="tooltip" data-placement="top" title="' . $hesklang['delete'] . '"></i></a> </td>
|
||||
<a href="manage_canned.php?a=remove&id=' . $mysaved['id'] . '&token=' . hesk_token_echo(0) . '" onclick="return confirm_delete();"><i class="fa fa-times icon-link red" data-toggle="tooltip" data-placement="top" title="' . $hesklang['delete'] . '"></i></a> </td>
|
||||
</tr>
|
||||
';
|
||||
} // End while
|
||||
@ -363,8 +363,6 @@ $num = hesk_dbNumRows($result);
|
||||
onclick="hesk_insertTag('HESK_TRACK_ID')"><?php echo $hesklang['trackID']; ?></a> |
|
||||
<a href="javascript:void(0)"
|
||||
onclick="hesk_insertTag('HESK_NAME')"><?php echo $hesklang['name']; ?></a> |
|
||||
<a href="javascript:void(0)"
|
||||
onclick="hesk_insertTag('HESK_FIRST_NAME')"><?php echo $hesklang['fname']; ?></a> |
|
||||
<a href="javascript:void(0)"
|
||||
onclick="hesk_insertTag('HESK_EMAIL')"><?php echo $hesklang['email']; ?></a> |
|
||||
<a href="javascript:void(0)"
|
||||
|
||||
File diff suppressed because it is too large
Load Diff
@ -274,12 +274,12 @@ function getTemplateMarkup($template, $languageCode, $html = false)
|
||||
$templateUrl = urlencode($template);
|
||||
$languageCodeUrl = urlencode($languageCode);
|
||||
if ($html) {
|
||||
$markup = '<a name="Edit '.$templateUrl.'" href="manage_email_templates.php?action=edit&template=' . $templateUrl . '&language=' . $languageCodeUrl . '&html=true">';
|
||||
$markup = '<a href="manage_email_templates.php?action=edit&template=' . $templateUrl . '&language=' . $languageCodeUrl . '&html=true">';
|
||||
$markup .= '<i class="fa fa-html5 font-size-150" data-toggle="tooltip" title="' . $hesklang['edit_html_template'] . '"></i>';
|
||||
$markup .= '</a>';
|
||||
return $markup;
|
||||
} else {
|
||||
$markup = '<a name="Edit '.$templateUrl.'" href="manage_email_templates.php?action=edit&template=' . $templateUrl . '&language=' . $languageCodeUrl . '&html=false">';
|
||||
$markup = '<a href="manage_email_templates.php?action=edit&template=' . $templateUrl . '&language=' . $languageCodeUrl . '&html=false">';
|
||||
$markup .= '<i class="fa fa-file-text-o font-size-150" data-toggle="tooltip" title="' . $hesklang['edit_plain_text_template'] . '"></i>';
|
||||
$markup .= '</a>';
|
||||
return $markup;
|
||||
@ -310,7 +310,6 @@ function getSpecialTagMap()
|
||||
|
||||
$map = array();
|
||||
$map['%%NAME%%'] = $hesklang['customer_name'];
|
||||
$map['%%FIRST_NAME%%'] = $hesklang['fname'];
|
||||
$map['%%EMAIL%%'] = $hesklang['customer_email'];
|
||||
$map['%%SUBJECT%%'] = $hesklang['ticket_subject'];
|
||||
$map['%%MESSAGE%%'] = $hesklang['ticket_message'];
|
||||
@ -325,8 +324,6 @@ function getSpecialTagMap()
|
||||
$map['%%OWNER%%'] = $hesklang['ticket_owner'];
|
||||
$map['%%PRIORITY%%'] = $hesklang['ticket_priority'];
|
||||
$map['%%STATUS%%'] = $hesklang['ticket_status'];
|
||||
$map['%%LAST_REPLY_BY%%'] = $hesklang['last_replier'];
|
||||
$map['%%TIME_WORKED%%'] = $hesklang['ts'];
|
||||
|
||||
$i = 1;
|
||||
foreach ($hesk_settings['custom_fields'] as $key => $value) {
|
||||
|
||||
@ -185,9 +185,9 @@ while (count($kb_cat) > 0)
|
||||
|
||||
// Generate KB menu icons
|
||||
$menu_icons =
|
||||
'<a name="Add article to '.$cat['name'].'" href="manage_knowledgebase.php?a=add_article&catid='.$my.'" onclick="document.getElementById(\'option'.$j.'\').selected=true;return true;"><i class="fa fa-plus font-size-16p green" ></i></a> '
|
||||
.'<a name="Add sub to '.$cat['name'].'" href="manage_knowledgebase.php?a=add_category&parent='.$my.'" onclick="document.getElementById(\'option'.$j.'_2\').selected=true;return true;"><i class="fa fa-caret-right font-size-16p blue"></i></a> '
|
||||
.'<a name="Manage '.$cat['name'].'" href="manage_knowledgebase.php?a=manage_cat&catid='.$my.'"><i class="fa fa-gear font-size-16p gray"></i></a> '
|
||||
'<a href="manage_knowledgebase.php?a=add_article&catid='.$my.'" onclick="document.getElementById(\'option'.$j.'\').selected=true;return true;"><i class="fa fa-plus font-size-16p green" ></i></a> '
|
||||
.'<a href="manage_knowledgebase.php?a=add_category&parent='.$my.'" onclick="document.getElementById(\'option'.$j.'_2\').selected=true;return true;"><i class="fa fa-caret-right font-size-16p blue"></i></a> '
|
||||
.'<a href="manage_knowledgebase.php?a=manage_cat&catid='.$my.'"><i class="fa fa-gear font-size-16p gray"></i></a> '
|
||||
;
|
||||
|
||||
// Can this category be moved up?
|
||||
@ -212,8 +212,7 @@ while (count($kb_cat) > 0)
|
||||
|
||||
if (isset($node[$up]))
|
||||
{
|
||||
$HTML_TreeNode[$my] = new HTML_TreeNode(array('hesk_selected' => $selected, 'text' => $text, 'text_short' => $text_short, 'menu_icons' => $menu_icons, 'hesk_catid' => $cat['id'], 'hesk_select' => 'option'.$j, 'icon' => $icon, 'expandedIcon' => $expandedIcon, 'expanded' => true));
|
||||
$node[$my] = &$node[$up]->addItem($HTML_TreeNode[$my]);
|
||||
$node[$my] = &$node[$up]->addItem(new HTML_TreeNode(array('hesk_selected' => $selected, 'text' => $text, 'text_short' => $text_short, 'menu_icons' => $menu_icons, 'hesk_catid' => $cat['id'], 'hesk_select' => 'option'.$j, 'icon' => $icon, 'expandedIcon' => $expandedIcon, 'expanded' => true)));
|
||||
}
|
||||
else
|
||||
{
|
||||
@ -243,11 +242,8 @@ while (count($kb_cat) > 0)
|
||||
$menu->addItem($node[1]);
|
||||
|
||||
// Create the presentation class
|
||||
$HTML_TreeMenu_DHTML = new HTML_TreeMenu_DHTML($menu, array('images' => '../img', 'defaultClass' => 'treeMenuDefault', 'isDynamic' => true));
|
||||
$treeMenu = & ref_new($HTML_TreeMenu_DHTML);
|
||||
|
||||
$HTML_TreeMenu_Listbox = new HTML_TreeMenu_Listbox($menu);
|
||||
$listBox = & ref_new($HTML_TreeMenu_Listbox);
|
||||
$treeMenu = & ref_new(new HTML_TreeMenu_DHTML($menu, array('images' => '../img', 'defaultClass' => 'treeMenuDefault', 'isDynamic' => true)));
|
||||
$listBox = & ref_new(new HTML_TreeMenu_Listbox($menu));
|
||||
|
||||
/* Hide new article and new category forms by default */
|
||||
if (!isset($_SESSION['hide']))
|
||||
@ -274,12 +270,6 @@ if (!isset($_SESSION['hide']['treemenu']))
|
||||
<?php
|
||||
show_subnav();
|
||||
|
||||
// Service messages
|
||||
$service_messages = mfh_get_service_messages('STAFF_KB_HOME');
|
||||
foreach ($service_messages as $sm) {
|
||||
hesk_service_message($sm);
|
||||
}
|
||||
|
||||
// Show a notice if total public articles is less than 5
|
||||
if ($total_articles < 5)
|
||||
{
|
||||
@ -905,7 +895,7 @@ function import_article()
|
||||
$_SESSION['new_article'] = array(
|
||||
'html' => 0,
|
||||
'subject' => $ticket['subject'],
|
||||
'content' => hesk_msgToPlain($ticket['message'], 0, 0),
|
||||
'content' => hesk_msgToPlain($ticket['message']),
|
||||
);
|
||||
}
|
||||
|
||||
@ -920,14 +910,10 @@ function import_article()
|
||||
}
|
||||
else
|
||||
{
|
||||
$_SESSION['new_article']['content'] .= "\n\n" . hesk_msgToPlain($reply['message'], 0, 0);
|
||||
$_SESSION['new_article']['content'] .= "\n\n" . hesk_msgToPlain($reply['message']);
|
||||
}
|
||||
}
|
||||
|
||||
// Make sure everything is extra slashed as stripslashes will be called later
|
||||
$_SESSION['new_article']['subject'] = addslashes($_SESSION['new_article']['subject']);
|
||||
$_SESSION['new_article']['content'] = addslashes($_SESSION['new_article']['content']);
|
||||
|
||||
hesk_process_messages($hesklang['import'],'NOREDIRECT','NOTICE');
|
||||
|
||||
} // END add_article()
|
||||
@ -1352,8 +1338,7 @@ function edit_article()
|
||||
|
||||
if (isset($node[$up]))
|
||||
{
|
||||
$HTML_TreeNode[$my] = new HTML_TreeNode(array('hesk_parent' => $this_cat['parent'], 'text' => 'Text', 'text_short' => $text_short, 'hesk_catid' => $cat['id'], 'hesk_select' => 'option'.$j, 'icon' => $icon, 'expandedIcon' => $expandedIcon, 'expanded' => true));
|
||||
$node[$my] = &$node[$up]->addItem($HTML_TreeNode[$my]);
|
||||
$node[$my] = &$node[$up]->addItem(new HTML_TreeNode(array('hesk_parent' => $this_cat['parent'], 'text' => 'Text', 'text_short' => $text_short, 'hesk_catid' => $cat['id'], 'hesk_select' => 'option'.$j, 'icon' => $icon, 'expandedIcon' => $expandedIcon, 'expanded' => true)));
|
||||
}
|
||||
else
|
||||
{
|
||||
@ -1383,8 +1368,7 @@ function edit_article()
|
||||
$menu->addItem($node[1]);
|
||||
|
||||
// Create the presentation class
|
||||
$HTML_TreeMenu_Listbox = new HTML_TreeMenu_Listbox($menu);
|
||||
$listBox = & ref_new($HTML_TreeMenu_Listbox);
|
||||
$listBox = & ref_new(new HTML_TreeMenu_Listbox($menu));
|
||||
|
||||
/* Print header */
|
||||
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
|
||||
@ -1611,9 +1595,6 @@ function manage_category() {
|
||||
|
||||
foreach ($kb_cat as $k=>$cat)
|
||||
{
|
||||
if ($cat['id'] == $catid) {
|
||||
continue;
|
||||
}
|
||||
|
||||
if (in_array($cat['parent'],$thislevel))
|
||||
{
|
||||
@ -1626,8 +1607,7 @@ function manage_category() {
|
||||
|
||||
if (isset($node[$up]))
|
||||
{
|
||||
$HTML_TreeNode[$my] = new HTML_TreeNode(array('hesk_parent' => $this_cat['parent'], 'text' => 'Text', 'text_short' => $text_short, 'hesk_catid' => $cat['id'], 'hesk_select' => 'option'.$j, 'icon' => $icon, 'expandedIcon' => $expandedIcon, 'expanded' => true));
|
||||
$node[$my] = &$node[$up]->addItem($HTML_TreeNode[$my]);
|
||||
$node[$my] = &$node[$up]->addItem(new HTML_TreeNode(array('hesk_parent' => $this_cat['parent'], 'text' => 'Text', 'text_short' => $text_short, 'hesk_catid' => $cat['id'], 'hesk_select' => 'option'.$j, 'icon' => $icon, 'expandedIcon' => $expandedIcon, 'expanded' => true)));
|
||||
}
|
||||
else
|
||||
{
|
||||
@ -1657,8 +1637,7 @@ function manage_category() {
|
||||
$menu->addItem($node[1]);
|
||||
|
||||
// Create the presentation class
|
||||
$HTML_TreeMenu_Listbox = new HTML_TreeMenu_Listbox($menu);
|
||||
$listBox = & ref_new($HTML_TreeMenu_Listbox);
|
||||
$listBox = & ref_new(new HTML_TreeMenu_Listbox($menu));
|
||||
|
||||
/* Print header */
|
||||
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
|
||||
@ -1879,10 +1858,10 @@ function manage_category() {
|
||||
echo '<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;vertical-align:text-bottom;" /> <img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;vertical-align:text-bottom;" />';
|
||||
}
|
||||
?>
|
||||
<a name="Sticky <?php echo $article['subject']; ?>" href="manage_knowledgebase.php?a=sticky&s=<?php echo $article['sticky'] ? 0 : 1 ?>&id=<?php echo $article['id']; ?>&catid=<?php echo $catid; ?>&token=<?php hesk_token_echo(); ?>"><i class="glyphicon glyphicon-pushpin icon-link" style="color:<?php if ( ! $article['sticky']) {echo 'gray';} else {echo 'red';} ?>" data-toggle="tooltip" data-placement="top" title="<?php if (!$article['sticky']) {echo $hesklang['stickyon'];} else {echo $hesklang['stickyoff'];} ?>"></i></a>
|
||||
<a href="manage_knowledgebase.php?a=sticky&s=<?php echo $article['sticky'] ? 0 : 1 ?>&id=<?php echo $article['id']; ?>&catid=<?php echo $catid; ?>&token=<?php hesk_token_echo(); ?>"><i class="glyphicon glyphicon-pushpin icon-link" style="color:<?php if ( ! $article['sticky']) {echo 'gray';} else {echo 'red';} ?>" data-toggle="tooltip" data-placement="top" title="<?php if (!$article['sticky']) {echo $hesklang['stickyon'];} else {echo $hesklang['stickyoff'];} ?>"></i></a>
|
||||
<a href="knowledgebase_private.php?article=<?php echo $article['id']; ?>&back=1<?php if ($article['type'] == 2) {echo '&draft=1';} ?>" target="_blank"><i class="fa fa-file-o icon-link" data-toggle="tooltip" data-placement="top" title="<?php echo $hesklang['viewart'] ?>"></i></a>
|
||||
<a name="Edit <?php echo $article['subject']; ?>" href="manage_knowledgebase.php?a=edit_article&id=<?php echo $article['id']; ?>"><i class="fa fa-pencil" style="color:orange;font-size:16px" data-toggle="tooltip" data-placement="top" title="<?php echo $hesklang['edit'] ?>"></i></a>
|
||||
<a name="Delete <?php echo $article['subject']; ?>" href="manage_knowledgebase.php?a=remove_article&id=<?php echo $article['id']; ?>&token=<?php hesk_token_echo(); ?>" onclick="return hesk_confirmExecute('<?php echo hesk_makeJsString($hesklang['del_art']); ?>');"><i class="fa fa-times icon-link red" data-toggle="tooltip" data-placement="top" title="<?php echo $hesklang['delete'] ?>"></i></a> </td>
|
||||
<a href="manage_knowledgebase.php?a=edit_article&id=<?php echo $article['id']; ?>"><i class="fa fa-pencil" style="color:orange;font-size:16px" data-toggle="tooltip" data-placement="top" title="<?php echo $hesklang['edit'] ?>"></i></a>
|
||||
<a href="manage_knowledgebase.php?a=remove_article&id=<?php echo $article['id']; ?>&token=<?php hesk_token_echo(); ?>" onclick="return hesk_confirmExecute('<?php echo hesk_makeJsString($hesklang['del_art']); ?>');"><i class="fa fa-times icon-link red" data-toggle="tooltip" data-placement="top" title="<?php echo $hesklang['delete'] ?>"></i></a> </td>
|
||||
</tr>
|
||||
<?php
|
||||
$j++;
|
||||
|
||||
@ -39,6 +39,10 @@ if ($action = hesk_REQUEST('a')) {
|
||||
create();
|
||||
} elseif ($action == 'delete') {
|
||||
deleteTemplate();
|
||||
} elseif ($action == 'addadmin') {
|
||||
toggleAdmin(true);
|
||||
} elseif ($action == 'deladmin') {
|
||||
toggleAdmin(false);
|
||||
}
|
||||
}
|
||||
|
||||
@ -47,20 +51,34 @@ require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
|
||||
|
||||
/* Print main manage users page */
|
||||
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
?>
|
||||
|
||||
<script language="Javascript" type="text/javascript"><!--
|
||||
function confirm_delete() {
|
||||
if (confirm('<?php echo hesk_makeJsString($hesklang['confirm_del_cat']); ?>')) {
|
||||
return true;
|
||||
}
|
||||
else {
|
||||
return false;
|
||||
}
|
||||
}
|
||||
//-->
|
||||
</script>
|
||||
|
||||
<?php
|
||||
$modsForHesk_settings = mfh_getSettings();
|
||||
|
||||
$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "permission_templates` ORDER BY `name` ASC");
|
||||
$templates = array();
|
||||
while ($row = hesk_dbFetchAssoc($res)) {
|
||||
$templates[] = $row;
|
||||
array_push($templates, $row);
|
||||
}
|
||||
$featureArray = hesk_getFeatureArray();
|
||||
$orderBy = $modsForHesk_settings['category_order_column'];
|
||||
$res = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` ORDER BY `" . $orderBy . "` ASC");
|
||||
$categories = array();
|
||||
while ($row = hesk_dbFetchAssoc($res)) {
|
||||
$categories[] = $row;
|
||||
array_push($categories, $row);
|
||||
}
|
||||
?>
|
||||
<div class="content-wrapper">
|
||||
@ -69,9 +87,9 @@ while ($row = hesk_dbFetchAssoc($res)) {
|
||||
<div class="box">
|
||||
<div class="box-header with-border">
|
||||
<h1 class="box-title">
|
||||
<?php echo $hesklang['manage_permission_groups']; ?>
|
||||
<?php echo $hesklang['manage_permission_templates']; ?>
|
||||
<i class="fa fa-question-circle settingsquestionmark" data-toggle="tooltip" data-placement="right"
|
||||
title="<?php echo $hesklang['manage_permission_groups_help']; ?>"></i>
|
||||
title="<?php echo $hesklang['manage_permission_templates_help']; ?>"></i>
|
||||
</h1>
|
||||
<div class="box-tools pull-right">
|
||||
<button type="button" class="btn btn-box-tool" data-widget="collapse">
|
||||
@ -80,19 +98,14 @@ while ($row = hesk_dbFetchAssoc($res)) {
|
||||
</div>
|
||||
</div>
|
||||
<div class="box-body">
|
||||
<div class="text-right">
|
||||
<a href="#" data-toggle="modal" data-target="#modal-template-new" class="btn btn-success nu-floatRight">
|
||||
<i class="fa fa-plus-circle"></i> <?php echo $hesklang['create_new']; ?>
|
||||
</a>
|
||||
</div>
|
||||
|
||||
<a href="#" data-toggle="modal" data-target="#modal-template-new" class="btn btn-success nu-floatRight">
|
||||
<i class="fa fa-plus-circle"></i> <?php echo $hesklang['create_new_template']; ?>
|
||||
</a>
|
||||
<table class="table table-striped">
|
||||
<thead>
|
||||
<tr>
|
||||
<th><?php echo $hesklang['name']; ?></th>
|
||||
<th><?php echo $hesklang['number_of_users']; ?></th>
|
||||
<th><?php echo $hesklang['actions']; ?></th>
|
||||
</tr>
|
||||
<th><?php echo $hesklang['name']; ?></th>
|
||||
<th><?php echo $hesklang['number_of_users']; ?></th>
|
||||
<th><?php echo $hesklang['actions']; ?></th>
|
||||
</thead>
|
||||
<tbody>
|
||||
<?php foreach ($templates as $row): ?>
|
||||
@ -101,13 +114,30 @@ while ($row = hesk_dbFetchAssoc($res)) {
|
||||
<td><?php echo getNumberOfUsersWithPermissionGroup($row['id']); ?></td>
|
||||
<td>
|
||||
<a href="#" data-toggle="modal" data-target="#modal-template-<?php echo $row['id'] ?>">
|
||||
<i class="fa fa-fw fa-pencil icon-link orange" data-toggle="tooltip"
|
||||
title="<?php echo $hesklang['view_permissions_for_this_group'] ?>"></i></a>
|
||||
<?php
|
||||
<i class="fa fa-pencil icon-link" data-toggle="tooltip"
|
||||
title="<?php echo $hesklang['view_permissions_for_this_template'] ?>"></i></a>
|
||||
<?php if ($row['id'] == 1) { ?>
|
||||
<i class="fa fa-star icon-link orange" data-toggle="tooltip"
|
||||
title="<?php echo $hesklang['admin_cannot_be_staff']; ?>"></i></a>
|
||||
<?php } elseif ($row['heskprivileges'] == 'ALL' && $row['categories'] == 'ALL'){ ?>
|
||||
<a href="manage_permission_templates.php?a=deladmin&id=<?php echo $row['id']; ?>">
|
||||
<i class="fa fa-star icon-link orange" data-toggle="tooltip"
|
||||
title="<?php echo $hesklang['template_has_admin_privileges']; ?>"></i></a>
|
||||
<?php } elseif ($row['id'] != 2) { ?>
|
||||
<a href="manage_permission_templates.php?a=addadmin&id=<?php echo $row['id']; ?>">
|
||||
<i class="fa fa-star-o icon-link gray" data-toggle="tooltip"
|
||||
title="<?php echo $hesklang['template_has_no_admin_privileges']; ?>"></i></a>
|
||||
<?php
|
||||
} else {
|
||||
?>
|
||||
<i class="fa fa-star-o icon-link gray" data-toggle="tooltip"
|
||||
title="<?php echo $hesklang['staff_cannot_be_admin']; ?>"></i>
|
||||
<?php
|
||||
}
|
||||
if ($row['id'] != 1 && $row['id'] != 2):
|
||||
?>
|
||||
<a href="manage_permission_groups.php?a=delete&id=<?php echo $row['id']; ?>">
|
||||
<i class="fa fa-fw fa-times icon-link red" data-toggle="tooltip"
|
||||
<a href="manage_permission_templates.php?a=delete&id=<?php echo $row['id']; ?>">
|
||||
<i class="fa fa-times icon-link red" data-toggle="tooltip"
|
||||
title="<?php echo $hesklang['delete']; ?>"></i></a>
|
||||
<?php endif; ?>
|
||||
</td>
|
||||
@ -142,9 +172,13 @@ function createEditModal($template, $features, $categories)
|
||||
{
|
||||
global $hesklang;
|
||||
|
||||
$showNotice = true;
|
||||
$disabled = 'checked="checked" disabled';
|
||||
$enabledFeatures = array();
|
||||
$enabledCategories = array();
|
||||
if ($template['heskprivileges'] !== 'ALL') {
|
||||
if ($template['heskprivileges'] != 'ALL') {
|
||||
$showNotice = false;
|
||||
$disabled = '';
|
||||
$enabledFeatures = explode(',', $template['heskprivileges']);
|
||||
$enabledCategories = explode(',', $template['categories']);
|
||||
}
|
||||
@ -153,29 +187,30 @@ function createEditModal($template, $features, $categories)
|
||||
aria-labelledby="myLargeModalLabel" aria-hidden="true">
|
||||
<div class="modal-dialog modal-lg">
|
||||
<div class="modal-content">
|
||||
<form action="manage_permission_groups.php" role="form" method="post" id="form<?php echo $template['id']; ?>">
|
||||
<form action="manage_permission_templates.php" role="form" method="post" id="form<?php echo $template['id']; ?>">
|
||||
<div class="modal-header">
|
||||
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span
|
||||
aria-hidden="true">×</span></button>
|
||||
<h4 class="modal-title"><?php echo sprintf($hesklang['permissions_for_group'], $template['name']); ?></h4>
|
||||
<h4 class="modal-title"><?php echo sprintf($hesklang['permissions_for_template'], $template['name']); ?></h4>
|
||||
</div>
|
||||
<div class="modal-body">
|
||||
<?php if ($template['id'] == 1): ?>
|
||||
<div class="alert alert-info">
|
||||
<i class="fa fa-info-circle"></i>
|
||||
<?php echo $hesklang['protected_group']; ?>
|
||||
</div>
|
||||
<?php endif; ?>
|
||||
<div class="row">
|
||||
<?php if ($showNotice): ?>
|
||||
<div class="col-sm-12">
|
||||
<div class="alert alert-info">
|
||||
<i class="fa fa-info-circle"></i> <?php echo $hesklang['template_is_admin_cannot_change']; ?>
|
||||
</div>
|
||||
</div>
|
||||
<?php endif; ?>
|
||||
<div class="form-group">
|
||||
<div class="col-sm-2">
|
||||
<label for="name"
|
||||
class="control-label"><?php echo $hesklang['group_name']; ?></label>
|
||||
class="control-label"><?php echo $hesklang['template_name']; ?></label>
|
||||
</div>
|
||||
<div class="col-sm-10">
|
||||
<input type="text" class="form-control" name="name"
|
||||
value="<?php echo htmlspecialchars($template['name']); ?>"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['group_name']); ?>"
|
||||
placeholder="<?php echo htmlspecialchars($hesklang['template_name']); ?>"
|
||||
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
|
||||
required>
|
||||
<div class="help-block with-errors"></div>
|
||||
@ -188,34 +223,20 @@ function createEditModal($template, $features, $categories)
|
||||
|
||||
<div class="footerWithBorder blankSpace"></div>
|
||||
<div class="form-group">
|
||||
<?php
|
||||
foreach ($categories as $category):
|
||||
$can_man_categories = hesk_checkPermission('can_man_cat', 0);
|
||||
|
||||
$checked = '';
|
||||
$disabled = '';
|
||||
if (in_array($category['id'], $enabledCategories) ||
|
||||
$template['categories'] == 'ALL') {
|
||||
$checked = 'checked ';
|
||||
}
|
||||
if ((!hesk_SESSION('isadmin') &&
|
||||
!in_array($category['id'], $_SESSION['categories']) &&
|
||||
!$can_man_categories) ||
|
||||
$template['categories'] === 'ALL') {
|
||||
$disabled = ' disabled';
|
||||
}
|
||||
|
||||
if ($_SESSION['isadmin'] || $can_man_categories || in_array($category['id'], $_SESSION['categories']) || $checked): ?>
|
||||
<?php foreach ($categories as $category): ?>
|
||||
<div class="checkbox">
|
||||
<label>
|
||||
<?php
|
||||
$checked = '';
|
||||
if (in_array($category['id'], $enabledCategories) && !$showNotice) {
|
||||
$checked = 'checked';
|
||||
} ?>
|
||||
<input type="checkbox" name="categories[]"
|
||||
value="<?php echo $category['id']; ?>" <?php echo $checked . ' ' . $disabled; ?>>
|
||||
value="<?php echo $category['id']; ?>" <?php echo $checked . $disabled; ?>>
|
||||
<?php echo $category['name']; ?>
|
||||
</label>
|
||||
</div>
|
||||
<?php
|
||||
endif;
|
||||
endforeach; ?>
|
||||
<?php endforeach; ?>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>
|
||||
@ -224,30 +245,19 @@ function createEditModal($template, $features, $categories)
|
||||
|
||||
<div class="footerWithBorder blankSpace"></div>
|
||||
<div class="form-group">
|
||||
<?php
|
||||
foreach ($features as $feature): ?>
|
||||
<?php
|
||||
$checked = '';
|
||||
$disabled = '';
|
||||
if (in_array($feature, $enabledFeatures) ||
|
||||
$template['heskprivileges'] === 'ALL') {
|
||||
$checked = 'checked ';
|
||||
}
|
||||
if ((!hesk_SESSION('isadmin') &&
|
||||
strpos($_SESSION['heskprivileges'], $feature) === false) ||
|
||||
$template['heskprivileges'] === 'ALL') {
|
||||
$disabled = ' disabled';
|
||||
}
|
||||
if ($_SESSION['isadmin'] || strpos($_SESSION['heskprivileges'], $feature) !== false || $checked): ?>
|
||||
<?php foreach ($features as $feature): ?>
|
||||
<div class="checkbox">
|
||||
<label>
|
||||
<label><?php
|
||||
$checked = '';
|
||||
if (in_array($feature, $enabledFeatures) && !$showNotice) {
|
||||
$checked = 'checked';
|
||||
} ?>
|
||||
<input type="checkbox" name="features[]"
|
||||
value="<?php echo $feature; ?>" <?php echo $checked . $disabled; ?>>
|
||||
<?php echo $hesklang[$feature]; ?>
|
||||
</label>
|
||||
</div>
|
||||
<?php endif;
|
||||
endforeach; ?>
|
||||
<?php endforeach; ?>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>
|
||||
@ -256,6 +266,9 @@ function createEditModal($template, $features, $categories)
|
||||
<div class="modal-footer">
|
||||
<input type="hidden" name="a" value="save">
|
||||
<input type="hidden" name="template_id" value="<?php echo $template['id']; ?>">
|
||||
<?php if ($showNotice): ?>
|
||||
<input type="hidden" name="name_only" value="1">
|
||||
<?php endif; ?>
|
||||
<div class="btn-group">
|
||||
<input type="submit" class="btn btn-success"
|
||||
value="<?php echo $hesklang['save_changes']; ?>">
|
||||
@ -278,22 +291,22 @@ function buildCreateModal($features, $categories)
|
||||
aria-hidden="true">
|
||||
<div class="modal-dialog modal-lg">
|
||||
<div class="modal-content">
|
||||
<form action="manage_permission_groups.php" role="form" method="post" id="createForm">
|
||||
<form action="manage_permission_templates.php" role="form" method="post" id="createForm">
|
||||
<div class="modal-header">
|
||||
<button type="button" class="close" data-dismiss="modal" aria-label="Close"><span
|
||||
aria-hidden="true">×</span></button>
|
||||
<h4 class="modal-title"><?php echo $hesklang['create_new_group_title']; ?></h4>
|
||||
<h4 class="modal-title"><?php echo $hesklang['create_new_template_title']; ?></h4>
|
||||
</div>
|
||||
<div class="modal-body">
|
||||
<div class="row">
|
||||
<div class="form-group">
|
||||
<div class="col-sm-2">
|
||||
<label for="name"
|
||||
class="control-label"><?php echo $hesklang['group_name']; ?></label>
|
||||
class="control-label"><?php echo $hesklang['template_name']; ?></label>
|
||||
</div>
|
||||
<div class="col-sm-10">
|
||||
<input type="text" class="form-control" name="name"
|
||||
placeholder="<?php echo $hesklang['group_name']; ?>" required>
|
||||
placeholder="<?php echo $hesklang['template_name']; ?>" required>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>
|
||||
@ -304,9 +317,7 @@ function buildCreateModal($features, $categories)
|
||||
|
||||
<div class="footerWithBorder blankSpace"></div>
|
||||
<div class="form-group">
|
||||
<?php
|
||||
foreach ($categories as $category):
|
||||
if (hesk_SESSION('isadmin') || in_array($category['id'], $_SESSION['categories'])): ?>
|
||||
<?php foreach ($categories as $category): ?>
|
||||
<div class="checkbox">
|
||||
<label>
|
||||
<input type="checkbox" name="categories[]"
|
||||
@ -316,7 +327,7 @@ function buildCreateModal($features, $categories)
|
||||
<?php echo $category['name']; ?>
|
||||
</label>
|
||||
</div>
|
||||
<?php endif; endforeach; ?>
|
||||
<?php endforeach; ?>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>
|
||||
@ -325,9 +336,7 @@ function buildCreateModal($features, $categories)
|
||||
|
||||
<div class="footerWithBorder blankSpace"></div>
|
||||
<div class="form-group">
|
||||
<?php foreach ($features as $feature):
|
||||
if (strpos($_SESSION['heskprivileges'], $feature) !== false || hesk_SESSION('isadmin')):
|
||||
?>
|
||||
<?php foreach ($features as $feature): ?>
|
||||
<div class="checkbox">
|
||||
<label>
|
||||
<input type="checkbox" name="features[]"
|
||||
@ -337,7 +346,7 @@ function buildCreateModal($features, $categories)
|
||||
<?php echo $hesklang[$feature]; ?>
|
||||
</label>
|
||||
</div>
|
||||
<?php endif; endforeach; ?>
|
||||
<?php endforeach; ?>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>
|
||||
@ -372,68 +381,40 @@ function save()
|
||||
WHERE `id` = " . intval($templateId));
|
||||
$row = hesk_dbFetchAssoc($res);
|
||||
|
||||
// Add 'can ban emails' if 'can unban emails' is set (but not added). Same with 'can ban ips'
|
||||
$catArray = hesk_POST_array('categories');
|
||||
$featArray = hesk_POST_array('features');
|
||||
validate($featArray, $catArray);
|
||||
if (in_array('can_unban_emails', $featArray) && !in_array('can_ban_emails', $featArray)) {
|
||||
array_push($catArray, 'can_ban_emails');
|
||||
}
|
||||
if (in_array('can_unban_ips', $featArray) && !in_array('can_ban_ips', $featArray)) {
|
||||
array_push($featArray, 'can_ban_ips');
|
||||
}
|
||||
$categories = implode(',', $catArray);
|
||||
$features = implode(',', $featArray);
|
||||
$name = hesk_POST('name');
|
||||
if (hesk_POST('name_only', 0)) {
|
||||
// We are only able to update the name
|
||||
$name = hesk_POST('name');
|
||||
|
||||
// Only allow users to add what they are allowed to add
|
||||
// Admins can handle anything
|
||||
if (!$_SESSION['isadmin']) {
|
||||
// Update categories based on user visibility
|
||||
$originalCategories = explode(',', $row['categories']);
|
||||
$newCategories = array();
|
||||
foreach ($originalCategories as $innerCategory) {
|
||||
if (in_array($innerCategory, $catArray) && in_array($innerCategory, $_SESSION['categories'])) {
|
||||
$newCategories[] = $innerCategory;
|
||||
} elseif (!in_array($innerCategory, $catArray) && !in_array($innerCategory, $_SESSION['categories'])) {
|
||||
// The user can't modify this, so keep it in
|
||||
$newCategories[] = $innerCategory;
|
||||
}
|
||||
// If neither, the user removed it.
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "permission_templates`
|
||||
SET `name` = '" . hesk_dbEscape($name) . "' WHERE `id` = " . intval($templateId));
|
||||
} else {
|
||||
// Add 'can ban emails' if 'can unban emails' is set (but not added). Same with 'can ban ips'
|
||||
$catArray = hesk_POST_array('categories');
|
||||
$featArray = hesk_POST_array('features');
|
||||
validate($featArray, $catArray);
|
||||
if (in_array('can_unban_emails', $featArray) && !in_array('can_ban_emails', $featArray)) {
|
||||
array_push($catArray, 'can_ban_emails');
|
||||
}
|
||||
|
||||
// Update features based on user visibility
|
||||
$originalFeatures = explode(',', $row['heskprivileges']);
|
||||
$newFeatures = array();
|
||||
foreach ($originalFeatures as $innerFeature) {
|
||||
if (in_array($innerFeature, $featArray) && strpos($_SESSION['heskprivileges'], $innerFeature) !== false) {
|
||||
$newFeatures[] = $innerFeature;
|
||||
} elseif (!in_array($innerFeature, $featArray) && strpos($_SESSION['heskprivileges'], $innerFeature) === false) {
|
||||
// The user can't modify this, so keep it in
|
||||
$newFeatures[] = $innerFeature;
|
||||
}
|
||||
// If neither, the user removed it.
|
||||
if (in_array('can_unban_ips', $featArray) && !in_array('can_ban_ips', $featArray)) {
|
||||
array_push($featArray, 'can_ban_ips');
|
||||
}
|
||||
$categories = implode(',', $catArray);
|
||||
$features = implode(',', $featArray);
|
||||
$name = hesk_POST('name');
|
||||
|
||||
$categories = implode(',', $newCategories);
|
||||
$features = implode(',', $newFeatures);
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "permission_templates`
|
||||
SET `categories` = '" . hesk_dbEscape($categories) . "', `heskprivileges` = '" . hesk_dbEscape($features) . "',
|
||||
`name` = '" . hesk_dbEscape($name) . "'
|
||||
WHERE `id` = " . intval($templateId));
|
||||
|
||||
if ($row['categories'] != $categories || $row['heskprivileges'] != $features) {
|
||||
// Any users with this template should be switched to "custom"
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` SET `permission_template` = NULL
|
||||
WHERE `permission_template` = " . intval($templateId));
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "permission_templates`
|
||||
SET `categories` = '" . hesk_dbEscape($categories) . "', `heskprivileges` = '" . hesk_dbEscape($features) . "',
|
||||
`name` = '" . hesk_dbEscape($name) . "'
|
||||
WHERE `id` = " . intval($templateId));
|
||||
|
||||
if ($row['categories'] != $categories || $row['heskprivileges'] != $features) {
|
||||
// Any users with this template should have their permissions updated
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` SET `heskprivileges` = '" . hesk_dbEscape($features) . "',
|
||||
`categories` = '" . hesk_dbEscape($categories) . "'
|
||||
WHERE `permission_template` = " . intval($templateId));
|
||||
}
|
||||
|
||||
hesk_process_messages($hesklang['permission_group_updated'], $_SERVER['PHP_SELF'], 'SUCCESS');
|
||||
hesk_process_messages($hesklang['permission_template_updated'], $_SERVER['PHP_SELF'], 'SUCCESS');
|
||||
}
|
||||
|
||||
function create()
|
||||
@ -458,7 +439,7 @@ function create()
|
||||
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "permission_templates` (`name`, `heskprivileges`, `categories`)
|
||||
VALUES ('" . hesk_dbEscape($name) . "', '" . hesk_dbEscape($features) . "', '" . hesk_dbEscape($categories) . "')");
|
||||
|
||||
hesk_process_messages($hesklang['group_created'], $_SERVER['PHP_SELF'], 'SUCCESS');
|
||||
hesk_process_messages($hesklang['template_created'], $_SERVER['PHP_SELF'], 'SUCCESS');
|
||||
}
|
||||
|
||||
function validate($features, $categories, $create = false, $name = '')
|
||||
@ -468,7 +449,7 @@ function validate($features, $categories, $create = false, $name = '')
|
||||
$errorMarkup = '<ul>';
|
||||
$isValid = true;
|
||||
if ($create && $name == '') {
|
||||
$errorMarkup .= '<li>' . $hesklang['group_name_required'] . '</li>';
|
||||
$errorMarkup .= '<li>' . $hesklang['template_name_required'] . '</li>';
|
||||
$isValid = false;
|
||||
}
|
||||
if (count($features) == 0) {
|
||||
@ -482,7 +463,7 @@ function validate($features, $categories, $create = false, $name = '')
|
||||
$errorMarkup .= '</ul>';
|
||||
|
||||
if (!$isValid) {
|
||||
$error = sprintf($hesklang['permission_group_error'], $errorMarkup);
|
||||
$error = sprintf($hesklang['permission_template_error'], $errorMarkup);
|
||||
hesk_process_messages($error, $_SERVER['PHP_SELF']);
|
||||
}
|
||||
return true;
|
||||
@ -502,14 +483,36 @@ function deleteTemplate()
|
||||
// Otherwise delete the template
|
||||
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "permission_templates` WHERE `id` = " . intval($id));
|
||||
if (hesk_dbAffectedRows() != 1) {
|
||||
hesk_process_messages($hesklang['no_group_were_deleted'], $_SERVER['PHP_SELF']);
|
||||
hesk_process_messages($hesklang['no_templates_were_deleted'], $_SERVER['PHP_SELF']);
|
||||
}
|
||||
hesk_process_messages($hesklang['permission_template_deleted'], $_SERVER['PHP_SELF'], 'SUCCESS');
|
||||
}
|
||||
|
||||
function toggleAdmin($admin)
|
||||
{
|
||||
global $hesk_settings, $hesklang;
|
||||
|
||||
$id = hesk_GET('id');
|
||||
|
||||
if ($id == 1 || $id == 2) {
|
||||
hesk_process_messages($hesklang['cannot_change_admin_staff'], $_SERVER['PHP_SELF']);
|
||||
}
|
||||
|
||||
// Move all users who used to be in this group to "custom"
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` SET `permission_template` = NULL
|
||||
WHERE `permission_template` = " . intval($id));
|
||||
if ($admin) {
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "permission_templates` SET `heskprivileges` = 'ALL',
|
||||
`categories` = 'ALL' WHERE `id` = " . intval($id));
|
||||
hesk_process_messages($hesklang['permission_template_now_admin'], $_SERVER['PHP_SELF'], 'SUCCESS');
|
||||
} else {
|
||||
// Get default privileges
|
||||
$res = hesk_dbQuery("SELECT `heskprivileges`, `categories` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "permission_templates`
|
||||
WHERE `id` = 2");
|
||||
$row = hesk_dbFetchAssoc($res);
|
||||
|
||||
hesk_process_messages($hesklang['permission_group_deleted'], $_SERVER['PHP_SELF'], 'SUCCESS');
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "permission_templates`
|
||||
SET `heskprivileges` = '" . hesk_dbEscape($row['heskprivileges']) . "',
|
||||
`categories` = '" . hesk_dbEscape($row['categories']) . "' WHERE `id` = " . intval($id));
|
||||
hesk_process_messages($hesklang['permission_template_no_longer_admin'], $_SERVER['PHP_SELF'], 'SUCCESS');
|
||||
}
|
||||
}
|
||||
|
||||
?>
|
||||
@ -159,7 +159,7 @@ $num = hesk_dbNumRows($result);
|
||||
}
|
||||
|
||||
echo '
|
||||
<a name="'.$mysaved['title'].'" href="manage_ticket_templates.php?a=remove&id=' . $mysaved['id'] . '&token=' . hesk_token_echo(0) . '" onclick="return confirm_delete();"><i class="fa fa-times icon-link red" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['delete'] . '"></i></a></td>
|
||||
<a href="manage_ticket_templates.php?a=remove&id=' . $mysaved['id'] . '&token=' . hesk_token_echo(0) . '" onclick="return confirm_delete();"><i class="fa fa-times icon-link red" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['delete'] . '"></i></a></td>
|
||||
</tr>
|
||||
';
|
||||
} // End while
|
||||
|
||||
@ -42,9 +42,6 @@ $calendar_view_array = array(
|
||||
);
|
||||
$default_view = $calendar_view_array[$modsForHesk_settings['default_calendar_view']];
|
||||
|
||||
$staff_permission_template_rs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "permission_templates` WHERE `id` = 2");
|
||||
$staff_permission_template = hesk_dbFetchAssoc($staff_permission_template_rs);
|
||||
|
||||
/* Set default values */
|
||||
$default_userdata = array(
|
||||
|
||||
@ -61,15 +58,12 @@ $default_userdata = array(
|
||||
// Permissions
|
||||
'isadmin' => 1,
|
||||
'active' => 1,
|
||||
'categories' => explode(',', $staff_permission_template['categories']),
|
||||
'features' => explode(',', $staff_permission_template['heskprivileges']),
|
||||
'categories' => array('1'),
|
||||
'features' => array('can_view_tickets', 'can_reply_tickets', 'can_change_cat', 'can_assign_self', 'can_view_unassigned', 'can_view_online'),
|
||||
|
||||
// Preferences
|
||||
'afterreply' => 0,
|
||||
|
||||
// Permission template
|
||||
'permission_template' => 2,
|
||||
|
||||
// Defaults
|
||||
'autostart' => 1,
|
||||
'notify_customer_new' => 1,
|
||||
@ -95,7 +89,7 @@ $orderBy = $modsForHesk_settings['category_order_column'];
|
||||
$hesk_settings['categories'] = array();
|
||||
$res = hesk_dbQuery('SELECT `id`,`name` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'categories` ORDER BY `' . $orderBy . '` ASC');
|
||||
while ($row = hesk_dbFetchAssoc($res)) {
|
||||
if (hesk_checkPermission('can_man_cat', 0) || hesk_okCategory($row['id'], 0)) {
|
||||
if (hesk_okCategory($row['id'], 0)) {
|
||||
$hesk_settings['categories'][$row['id']] = $row['name'];
|
||||
}
|
||||
}
|
||||
@ -167,38 +161,7 @@ if ($action = hesk_REQUEST('a')) {
|
||||
?>
|
||||
<div class="content-wrapper">
|
||||
<section class="content">
|
||||
<?php
|
||||
hesk_handle_messages();
|
||||
|
||||
// If POP3 fetching is active, no user should have the same email address
|
||||
if ($hesk_settings['pop3'] && hesk_validateEmail($hesk_settings['pop3_user'], 'ERR', 0)) {
|
||||
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `email` LIKE '".hesk_dbEscape($hesk_settings['pop3_user'])."'");
|
||||
|
||||
if (hesk_dbNumRows($res) > 0) {
|
||||
while ($myuser = hesk_dbFetchAssoc($res)) {
|
||||
if (compare_user_permissions($myuser['id'], $myuser['isadmin'], explode(',', $myuser['categories']) , explode(',', $myuser['heskprivileges']))) {
|
||||
hesk_show_notice(sprintf($hesklang['pop3_warning'], $myuser['name'], $hesk_settings['pop3_user']) . "<br /><br />" . $hesklang['fetch_warning'], $hesklang['warn']);
|
||||
break;
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
// If IMAP fetching is active, no user should have the same email address
|
||||
if ($hesk_settings['imap'] && hesk_validateEmail($hesk_settings['imap_user'], 'ERR', 0)) {
|
||||
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `email` LIKE '".hesk_dbEscape($hesk_settings['imap_user'])."'");
|
||||
|
||||
if (hesk_dbNumRows($res) > 0) {
|
||||
while ($myuser = hesk_dbFetchAssoc($res)) {
|
||||
if (compare_user_permissions($myuser['id'], $myuser['isadmin'], explode(',', $myuser['categories']) , explode(',', $myuser['heskprivileges']))) {
|
||||
hesk_show_notice(sprintf($hesklang['imap_warning'], $myuser['name'], $hesk_settings['imap_user']) . "<br /><br />" . $hesklang['fetch_warning'], $hesklang['warn']);
|
||||
break;
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
?>
|
||||
<?php hesk_handle_messages(); ?>
|
||||
<script language="Javascript" type="text/javascript"><!--
|
||||
function confirm_delete() {
|
||||
if (confirm('<?php echo addslashes($hesklang['sure_remove_user']); ?>')) {
|
||||
@ -251,7 +214,7 @@ if ($action = hesk_REQUEST('a')) {
|
||||
<th><b><i><?php echo $hesklang['name']; ?></i></b></th>
|
||||
<th><b><i><?php echo $hesklang['email']; ?></i></b></th>
|
||||
<th><b><i><?php echo $hesklang['username']; ?></i></b></th>
|
||||
<th><b><i><?php echo $hesklang['permission_group']; ?></i></b></th>
|
||||
<th><b><i><?php echo $hesklang['permission_template']; ?></i></b></th>
|
||||
<?php
|
||||
/* Is user rating enabled? */
|
||||
if ($hesk_settings['rating']) {
|
||||
@ -290,19 +253,19 @@ if ($action = hesk_REQUEST('a')) {
|
||||
/* User online? */
|
||||
if ($hesk_settings['online']) {
|
||||
if (isset($hesk_settings['users_online'][$myuser['id']])) {
|
||||
$myuser['name'] = '<i class="fa fa-fw fa-circle green" data-toggle="tooltip" data-placement="top" title="' . $hesklang['online'] . '"></i> ' . $myuser['name'];
|
||||
$myuser['name'] = '<i class="fa fa-circle green" data-toggle="tooltip" data-placement="top" title="' . $hesklang['online'] . '"></i> ' . $myuser['name'];
|
||||
} else {
|
||||
$myuser['name'] = '<i class="fa fa-fw fa-circle gray" data-toggle="tooltip" data-placement="top" title="' . $hesklang['offline'] . '"></i> ' . $myuser['name'];
|
||||
$myuser['name'] = '<i class="fa fa-circle gray" data-toggle="tooltip" data-placement="top" title="' . $hesklang['offline'] . '"></i> ' . $myuser['name'];
|
||||
}
|
||||
}
|
||||
|
||||
/* To edit yourself go to "Profile" page, not here. */
|
||||
if ($myuser['id'] == $_SESSION['id']) {
|
||||
$edit_code = '<a name="Edit '.$myuser['user'].'" href="profile.php"><i class="fa fa-fw fa-pencil icon-link orange" data-toggle="tooltip" data-placement="top" title="' . $hesklang['edit'] . '"></i></a>';
|
||||
$edit_code = '<a href="profile.php"><i class="fa fa-pencil icon-link orange" data-toggle="tooltip" data-placement="top" title="' . $hesklang['edit'] . '"></i></a>';
|
||||
} elseif ($myuser['id'] == 1) {
|
||||
$edit_code = ' <img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" />';
|
||||
} else {
|
||||
$edit_code = '<a name="Edit '.$myuser['user'].'" href="manage_users.php?a=edit&id=' . $myuser['id'] . '"><i class="fa fa-fw fa-pencil icon-link orange" data-toggle="tooltip" data-placement="top" title="' . $hesklang['edit'] . '"></i></a>';
|
||||
$edit_code = '<a href="manage_users.php?a=edit&id=' . $myuser['id'] . '"><i class="fa fa-pencil icon-link orange" data-toggle="tooltip" data-placement="top" title="' . $hesklang['edit'] . '"></i></a>';
|
||||
}
|
||||
|
||||
if ($myuser['isadmin']) {
|
||||
@ -315,15 +278,15 @@ if ($action = hesk_REQUEST('a')) {
|
||||
if ($myuser['id'] == 1 || $myuser['id'] == $_SESSION['id']) {
|
||||
$remove_code = ' <img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" />';
|
||||
} else {
|
||||
$remove_code = ' <a name="Delete '.$myuser['user'].'" href="manage_users.php?a=remove&id=' . $myuser['id'] . '&token=' . hesk_token_echo(0) . '" onclick="return confirm_delete();"><i class="fa fa-fw fa-times icon-link red" data-toggle="tooltip" data-placement="top" title="' . $hesklang['delete'] . '"></i></a>';
|
||||
$remove_code = ' <a href="manage_users.php?a=remove&id=' . $myuser['id'] . '&token=' . hesk_token_echo(0) . '" onclick="return confirm_delete();"><i class="fa fa-times icon-link red" data-toggle="tooltip" data-placement="top" title="' . $hesklang['delete'] . '"></i></a>';
|
||||
}
|
||||
|
||||
/* Is auto assign enabled? */
|
||||
if ($hesk_settings['autoassign']) {
|
||||
if ($myuser['autoassign']) {
|
||||
$autoassign_code = '<a name="Unassign '.$myuser['user'].'" href="manage_users.php?a=autoassign&s=0&id=' . $myuser['id'] . '&token=' . hesk_token_echo(0) . '"><i class="fa fa-fw fa-bolt icon-link orange" data-toggle="tooltip" data-placement="top" title="' . $hesklang['aaon'] . '"></i></a>';
|
||||
$autoassign_code = '<a href="manage_users.php?a=autoassign&s=0&id=' . $myuser['id'] . '&token=' . hesk_token_echo(0) . '"><i class="fa fa-bolt icon-link orange" data-toggle="tooltip" data-placement="top" title="' . $hesklang['aaon'] . '"></i></a>';
|
||||
} else {
|
||||
$autoassign_code = '<a name="Assign '.$myuser['user'].'" href="manage_users.php?a=autoassign&s=1&id=' . $myuser['id'] . '&token=' . hesk_token_echo(0) . '"><i class="fa fa-fw fa-bolt icon-link gray" data-toggle="tooltip" data-placement="top" title="' . $hesklang['aaoff'] . '"></i></a>';
|
||||
$autoassign_code = '<a href="manage_users.php?a=autoassign&s=1&id=' . $myuser['id'] . '&token=' . hesk_token_echo(0) . '"><i class="fa fa-bolt icon-link gray" data-toggle="tooltip" data-placement="top" title="' . $hesklang['aaoff'] . '"></i></a>';
|
||||
}
|
||||
} else {
|
||||
$autoassign_code = '';
|
||||
@ -333,9 +296,9 @@ if ($action = hesk_REQUEST('a')) {
|
||||
if ($myuser['id'] != $_SESSION['id'] && $myuser['id'] != 1) {
|
||||
/* Is the user active? */
|
||||
if ($myuser['active']) {
|
||||
$activeMarkup = '<a href="manage_users.php?a=active&s=0&id=' . $myuser['id'] . '&token=' . hesk_token_echo(0) . '"><i class="fa fa-fw fa-user icon-link green" data-toggle="tooltip" data-placement="top" title="' . $hesklang['disable_user'] . '"></i></a>';
|
||||
$activeMarkup = '<a href="manage_users.php?a=active&s=0&id=' . $myuser['id'] . '&token=' . hesk_token_echo(0) . '"><i class="fa fa-user icon-link green" data-toggle="tooltip" data-placement="top" title="' . $hesklang['disable_user'] . '"></i></a>';
|
||||
} else {
|
||||
$activeMarkup = '<a href="manage_users.php?a=active&s=1&id=' . $myuser['id'] . '&token=' . hesk_token_echo(0) . '"><i class="fa fa-fw fa-user icon-link gray" data-toggle="tooltip" data-placement="top" title="' . $hesklang['enable_user'] . '"></i></a>';
|
||||
$activeMarkup = '<a href="manage_users.php?a=active&s=1&id=' . $myuser['id'] . '&token=' . hesk_token_echo(0) . '"><i class="fa fa-user icon-link gray" data-toggle="tooltip" data-placement="top" title="' . $hesklang['enable_user'] . '"></i></a>';
|
||||
}
|
||||
}
|
||||
|
||||
@ -358,8 +321,7 @@ EOC;
|
||||
|
||||
if ($hesk_settings['rating']) {
|
||||
$alt = $myuser['rating'] ? sprintf($hesklang['rated'], sprintf("%01.1f", $myuser['rating']), ($myuser['ratingneg'] + $myuser['ratingpos'])) : $hesklang['not_rated'];
|
||||
|
||||
echo '<td><span data-toggle="tooltip" title="' . $alt . '">'.mfh_get_stars(hesk_round_to_half($myuser['rating'])).'</span></td>';
|
||||
echo '<td><img src="../img/star_' . (hesk_round_to_half($myuser['rating']) * 10) . '.png" width="85" height="16" alt="' . $alt . '" data-toggle="tooltip" data-placement="top" title="' . $alt . '" border="0" style="vertical-align:text-bottom" /> </td>';
|
||||
}
|
||||
|
||||
echo <<<EOC
|
||||
@ -371,7 +333,7 @@ EOC;
|
||||
?>
|
||||
</table>
|
||||
<?php if ($hesk_settings['online']) {
|
||||
echo ' <i class="fa fa-fw fa-circle green"></i> ' . $hesklang['online'] . ' <i class="fa fa-fw fa-circle gray"></i> ' . $hesklang['offline'];
|
||||
echo ' <i class="fa fa-circle green"></i> ' . $hesklang['online'] . ' <i class="fa fa-circle gray"></i> ' . $hesklang['offline'];
|
||||
} ?>
|
||||
</div>
|
||||
</div>
|
||||
@ -407,11 +369,6 @@ function compare_user_permissions($compare_id, $compare_isadmin, $compare_catego
|
||||
return false;
|
||||
}
|
||||
|
||||
// Users who can edit categories can see all of them
|
||||
if (hesk_checkPermission('can_man_cat', 0)) {
|
||||
return true;
|
||||
}
|
||||
|
||||
/* Compare categories */
|
||||
foreach ($compare_categories as $catid) {
|
||||
if (!array_key_exists($catid, $hesk_settings['categories'])) {
|
||||
@ -634,7 +591,6 @@ function update_user()
|
||||
$myuser['notify_overdue_unassigned'] = 0;
|
||||
}
|
||||
|
||||
|
||||
/* Check for duplicate usernames */
|
||||
$res = hesk_dbQuery("SELECT `id`,`isadmin`,`categories`,`heskprivileges` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `user` = '" . hesk_dbEscape($myuser['user']) . "' LIMIT 1");
|
||||
if (hesk_dbNumRows($res) == 1) {
|
||||
@ -779,7 +735,7 @@ function hesk_validateUserInfo($pass_required = 1, $redirect_to = './manage_user
|
||||
}
|
||||
}
|
||||
|
||||
if (hesk_mb_strlen($myuser['signature']) > 1000) {
|
||||
if (strlen($myuser['signature']) > 1000) {
|
||||
$hesk_error_buffer .= '<li>' . $hesklang['signature_long'] . '</li>';
|
||||
}
|
||||
|
||||
@ -891,7 +847,6 @@ function remove()
|
||||
// Revoke manager rights
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` SET `manager` = 0 WHERE `manager` = " . intval($myuser));
|
||||
|
||||
|
||||
/* Un-assign all tickets for this user */
|
||||
$res = hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `owner`=0 WHERE `owner`='" . intval($myuser) . "'");
|
||||
|
||||
|
||||
@ -59,7 +59,7 @@ if (!$row['autoassign']) {
|
||||
$category_ok = hesk_okCategory($category, 0);
|
||||
|
||||
// Is user allowed to move tickets to this category?
|
||||
if ( ! $category_ok && ! hesk_checkPermission('can_change_cat', 0) ) {
|
||||
if (!$category_ok && !hesk_checkPermission('can_submit_any_cat', 0)) {
|
||||
hesk_process_messages($hesklang['noauth_move'],'admin_main.php');
|
||||
}
|
||||
|
||||
@ -70,6 +70,8 @@ if (hesk_dbNumRows($res) != 1) {
|
||||
}
|
||||
$ticket = hesk_dbFetchAssoc($res);
|
||||
|
||||
/* Log that ticket is being moved */
|
||||
$history = sprintf($hesklang['thist1'], hesk_date(), $row['name'], $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
|
||||
|
||||
/* Is the ticket assigned to someone? If yes, check that the user has access to category or change to unassigned */
|
||||
$need_to_reassign = 0;
|
||||
@ -90,30 +92,18 @@ if ($ticket['owner']) {
|
||||
}
|
||||
|
||||
/* Reassign automatically if possible */
|
||||
$autoassign_owner = null;
|
||||
if ($need_to_reassign || !$ticket['owner']) {
|
||||
$need_to_reassign = 1;
|
||||
$autoassign_owner = hesk_autoAssignTicket($category);
|
||||
if ($autoassign_owner) {
|
||||
$ticket['owner'] = $autoassign_owner['id'];
|
||||
$history .= sprintf($hesklang['thist10'], hesk_date(), $autoassign_owner['name'] . ' (' . $autoassign_owner['user'] . ')');
|
||||
} else {
|
||||
$ticket['owner'] = 0;
|
||||
}
|
||||
}
|
||||
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `category`='" . intval($category) . "', `owner`='" . intval($ticket['owner']) . "' WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
|
||||
|
||||
/* Log that ticket is being moved */
|
||||
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_moved_category', hesk_date(), array(
|
||||
0 => $_SESSION['name'] . ' (' . $_SESSION['user'] . ')',
|
||||
1 => $row['name']
|
||||
));
|
||||
|
||||
if ($autoassign_owner) {
|
||||
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_autoassigned', hesk_date(), array(
|
||||
0 => $autoassign_owner['name'] . ' (' . $autoassign_owner['user'] . ')'
|
||||
));
|
||||
}
|
||||
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `category`='" . intval($category) . "', `owner`='" . intval($ticket['owner']) . "' , `history`=CONCAT(`history`,'" . hesk_dbEscape($history) . "') WHERE `trackid`='" . hesk_dbEscape($trackingID) . "'");
|
||||
|
||||
$ticket['category'] = $category;
|
||||
|
||||
@ -128,13 +118,13 @@ $info = array(
|
||||
'trackid' => $ticket['trackid'],
|
||||
'status' => $ticket['status'],
|
||||
'name' => $ticket['name'],
|
||||
'lastreplier' => $ticket['lastreplier'],
|
||||
'subject' => $ticket['subject'],
|
||||
'message' => $ticket['message'],
|
||||
'attachments' => $ticket['attachments'],
|
||||
'dt' => hesk_date($ticket['dt'], true),
|
||||
'lastchange' => hesk_date($ticket['lastchange'], true),
|
||||
'id' => $ticket['id'],'time_worked' => $ticket['time_worked'],
|
||||
'last_reply_by' => hesk_getReplierName($ticket),
|
||||
'id' => $ticket['id'],
|
||||
);
|
||||
|
||||
// 2. Add custom fields to the array
|
||||
|
||||
@ -113,13 +113,13 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
$hesk_settings['categories'] = array();
|
||||
|
||||
if (hesk_checkPermission('can_submit_any_cat', 0)) {
|
||||
$res = hesk_dbQuery("SELECT `id`, `name`, `mfh_description` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` ORDER BY `cat_order` ASC");
|
||||
$res = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` ORDER BY `cat_order` ASC");
|
||||
} else {
|
||||
$res = hesk_dbQuery("SELECT `id`, `name`, `mfh_description` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE ".hesk_myCategories('id')." ORDER BY `cat_order` ASC");
|
||||
$res = hesk_dbQuery("SELECT `id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE ".hesk_myCategories('id')." ORDER BY `cat_order` ASC");
|
||||
}
|
||||
|
||||
while ($row = hesk_dbFetchAssoc($res)) {
|
||||
$hesk_settings['categories'][$row['id']] = $row;
|
||||
$hesk_settings['categories'][$row['id']] = $row['name'];
|
||||
}
|
||||
|
||||
$number_of_categories = count($hesk_settings['categories']);
|
||||
@ -147,7 +147,7 @@ $show_quick_help = $show['show'];
|
||||
<li><a href="admin_main.php"><?php echo $hesk_settings['hesk_title']; ?></a></li>
|
||||
<?php if ($number_of_categories > 1): ?>
|
||||
<li><a href="new_ticket.php"><?php echo $hesklang['nti2']; ?></a></li>
|
||||
<li class="active"><?php echo $hesk_settings['categories'][$category]['name']; ?></li>
|
||||
<li class="active"><?php echo $hesk_settings['categories'][$category]; ?></li>
|
||||
<?php else: ?>
|
||||
<li class="active"><?php echo $hesklang['nti2']; ?></li>
|
||||
<?php endif; ?>
|
||||
@ -157,11 +157,6 @@ $show_quick_help = $show['show'];
|
||||
/* This will handle error, success and notice messages */
|
||||
hesk_handle_messages();
|
||||
|
||||
$service_messages = mfh_get_service_messages('STAFF_SUBMIT_TICKET');
|
||||
foreach ($service_messages as $sm) {
|
||||
hesk_service_message($sm);
|
||||
}
|
||||
|
||||
if ($show_quick_help): ?>
|
||||
<div class="box">
|
||||
<div class="box-header with-border">
|
||||
@ -242,7 +237,7 @@ $show_quick_help = $show['show'];
|
||||
class="important">*</span></label>
|
||||
|
||||
<div class="col-sm-9">
|
||||
<input type="text" class="form-control" name="name" size="40" maxlength="50"
|
||||
<input type="text" class="form-control" name="name" size="40" maxlength="30"
|
||||
value="<?php if (isset($_SESSION['as_name'])) {
|
||||
echo stripslashes(hesk_input($_SESSION['as_name']));
|
||||
} else if (isset($_GET['name'])) {
|
||||
@ -379,10 +374,6 @@ $show_quick_help = $show['show'];
|
||||
</div>';
|
||||
}
|
||||
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
|
||||
echo '
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
@ -412,14 +403,8 @@ $show_quick_help = $show['show'];
|
||||
echo '<option ' . $selected . '>' . $option . '</option>';
|
||||
}
|
||||
|
||||
echo '</select>';
|
||||
|
||||
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
|
||||
echo '<div class="help-block with-errors"></div></div></div>';
|
||||
echo '</select>
|
||||
<div class="help-block with-errors"></div></div></div>';
|
||||
break;
|
||||
|
||||
/* Checkbox */
|
||||
@ -440,11 +425,6 @@ $show_quick_help = $show['show'];
|
||||
|
||||
echo '<div class="checkbox"><label><input ' . $validator . ' type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . $required_attribute . '> ' . $option . '</label></div>';
|
||||
}
|
||||
|
||||
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
echo '
|
||||
<div class="help-block with-errors"></div></div></div>';
|
||||
break;
|
||||
@ -455,13 +435,8 @@ $show_quick_help = $show['show'];
|
||||
|
||||
echo '<div class="form-group' . $cls . '">
|
||||
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ' ' . $v['req'] . '</label>
|
||||
<div class="col-sm-9"><textarea class="form-control" placeholder="' . $v['name'] . '" name="' . $k . '" rows="' . intval($v['value']['rows']) . '" cols="' . intval($v['value']['cols']) . '" ' . $required_attribute . '>' . $k_value . '</textarea>';
|
||||
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
|
||||
echo '<div class="help-block with-errors"></div></div></div>';
|
||||
<div class="col-sm-9"><textarea class="form-control" placeholder="' . $v['name'] . '" name="' . $k . '" rows="' . intval($v['value']['rows']) . '" cols="' . intval($v['value']['cols']) . '" ' . $required_attribute . '>' . $k_value . '</textarea>
|
||||
<div class="help-block with-errors"></div></div></div>';
|
||||
break;
|
||||
|
||||
case 'date':
|
||||
@ -476,13 +451,8 @@ $show_quick_help = $show['show'];
|
||||
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label>
|
||||
<div class="col-sm-9">
|
||||
<input type="text" class="datepicker form-control" placeholder="' . $v['name'] . '" name="' . $k . '" size="40"
|
||||
value="' . $k_value . '" ' . $required_attribute . '>';
|
||||
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
|
||||
echo '<div class="help-block with-errors"></div>
|
||||
value="' . $k_value . '" ' . $required_attribute . '>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>';
|
||||
break;
|
||||
@ -494,13 +464,8 @@ $show_quick_help = $show['show'];
|
||||
echo '<div class="form-group' . $cls . '">
|
||||
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label>
|
||||
<div class="col-sm-9">
|
||||
<input type="text" class="form-control" placeholder="' . $v['name'] . '" name="' . $k . '" size="40" value="' . $k_value . '" '.$suggest.$required_attribute.'>';
|
||||
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
|
||||
echo '<div class="help-block with-errors"></div>
|
||||
<input type="text" class="form-control" placeholder="' . $v['name'] . '" name="' . $k . '" size="40" value="' . $k_value . '" '.$suggest.$required_attribute.'>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div><div id="'.$k.'_suggestions"></div>';
|
||||
|
||||
@ -519,13 +484,8 @@ $show_quick_help = $show['show'];
|
||||
echo '<div class="form-group' . $cls . '">
|
||||
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label>
|
||||
<div class="col-sm-9">
|
||||
<input type="text" class="form-control" placeholder="' . $v['name'] . '" name="' . $k . '" size="40" maxlength="' . intval($v['value']['max_length']) . '" value="' . $v['value']['default_value'] . '" ' . $cls . $required_attribute . '>';
|
||||
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
|
||||
echo '<div class="help-block with-errors"></div>
|
||||
<input type="text" class="form-control" placeholder="' . $v['name'] . '" name="' . $k . '" size="40" maxlength="' . intval($v['value']['max_length']) . '" value="' . $v['value']['default_value'] . '" ' . $cls . $required_attribute . '>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>';
|
||||
}
|
||||
@ -697,7 +657,7 @@ $show_quick_help = $show['show'];
|
||||
?>
|
||||
</label>
|
||||
<div class="col-sm-9">
|
||||
<span id="HeskSub"><input class="form-control" type="text" name="subject" id="subject" size="40" maxlength="70"
|
||||
<span id="HeskSub"><input class="form-control" type="text" name="subject" id="subject" size="40" maxlength="40"
|
||||
value="<?php if (isset($_SESSION['as_subject']) || isset($_GET['subject'])) {
|
||||
echo stripslashes(hesk_input($_SESSION['as_subject']));
|
||||
} ?>" placeholder="<?php echo htmlspecialchars($hesklang['subject']); ?>"
|
||||
@ -785,9 +745,7 @@ $show_quick_help = $show['show'];
|
||||
|
||||
echo '<div class="radio"><label><input type="radio" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $required_attribute . '> ' . $option . '</label></div>';
|
||||
}
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
|
||||
echo '<div class="help-block with-errors"></div></div></div>';
|
||||
break;
|
||||
|
||||
@ -814,11 +772,7 @@ $show_quick_help = $show['show'];
|
||||
echo '<option ' . $selected . '>' . $option . '</option>';
|
||||
}
|
||||
|
||||
echo '</select>';
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
echo '<div class="help-block with-errors"></div></div></div>';
|
||||
echo '</select><div class="help-block with-errors"></div></div></div>';
|
||||
break;
|
||||
|
||||
/* Checkbox */
|
||||
@ -839,9 +793,6 @@ $show_quick_help = $show['show'];
|
||||
|
||||
echo '<div class="checkbox"><label><input ' . $validator . ' type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . $required_attribute .'> ' . $option . '</label></div>';
|
||||
}
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
echo '<div class="help-block with-errors"></div></div></div>';
|
||||
break;
|
||||
|
||||
@ -851,11 +802,8 @@ $show_quick_help = $show['show'];
|
||||
|
||||
echo '<div class="form-group' . $cls . '">
|
||||
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label>
|
||||
<div class="col-sm-9"><textarea class="form-control" placeholder="' . $v['name'] . '" name="' . $k . '" rows="' . intval($v['value']['rows']) . '" cols="' . intval($v['value']['cols']) . '" ' . $required_attribute . '>' . $k_value . '</textarea>';
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
echo '<div class="help-block with-errors"></div></div>
|
||||
<div class="col-sm-9"><textarea class="form-control" placeholder="' . $v['name'] . '" name="' . $k . '" rows="' . intval($v['value']['rows']) . '" cols="' . intval($v['value']['cols']) . '" ' . $required_attribute . '>' . $k_value . '</textarea>
|
||||
<div class="help-block with-errors"></div></div>
|
||||
</div>';
|
||||
break;
|
||||
|
||||
@ -871,11 +819,8 @@ $show_quick_help = $show['show'];
|
||||
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label>
|
||||
<div class="col-sm-9">
|
||||
<input type="text" class="datepicker form-control" placeholder="' . $v['name'] . '" name="' . $k . '" size="40"
|
||||
value="' . $k_value . '" ' . $required_attribute . '>';
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
echo '<div class="help-block with-errors"></div>
|
||||
value="' . $k_value . '" ' . $required_attribute . '>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>';
|
||||
break;
|
||||
@ -887,11 +832,8 @@ $show_quick_help = $show['show'];
|
||||
echo '<div class="form-group">
|
||||
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label>
|
||||
<div class="col-sm-9">
|
||||
<input type="text" class="form-control" placeholder="' . $v['name'] . '" name="' . $k . '" size="40" value="' . $k_value . '" '.$suggest.' ' . $required_attribute . '>';
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
echo '<div class="help-block with-errors"></div>
|
||||
<input type="text" class="form-control" placeholder="' . $v['name'] . '" name="' . $k . '" size="40" value="' . $k_value . '" '.$suggest.' ' . $required_attribute . '>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div><div id="'.$k.'_suggestions"></div>';
|
||||
|
||||
@ -909,11 +851,8 @@ $show_quick_help = $show['show'];
|
||||
echo '<div class="form-group">
|
||||
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'].' '.$v['req'] . '</label>
|
||||
<div class="col-sm-9">
|
||||
<input type="text" class="form-control" placeholder="' . $v['name'] . '" name="' . $k . '" size="40" maxlength="' . intval($v['value']['max_length']) . '" value="' . $v['value']['default_value'] . '" ' . $required_attribute . '>';
|
||||
if (!empty($v['mfh_description'])) {
|
||||
echo '<div class="help-block">' . $v['mfh_description'] . '</div>';
|
||||
}
|
||||
echo '<div class="help-block with-errors"></div>
|
||||
<input type="text" class="form-control" placeholder="' . $v['name'] . '" name="' . $k . '" size="40" maxlength="' . intval($v['value']['max_length']) . '" value="' . $v['value']['default_value'] . '" ' . $required_attribute . '>
|
||||
<div class="help-block with-errors"></div>
|
||||
</div>
|
||||
</div>';
|
||||
}
|
||||
@ -1091,10 +1030,9 @@ function print_select_category($number_of_categories) {
|
||||
// Print a select box if number of categories is large
|
||||
if ($number_of_categories > $hesk_settings['cat_show_select'])
|
||||
{
|
||||
$firstDescription = null;
|
||||
?>
|
||||
<form action="new_ticket.php" method="get">
|
||||
<select name="category" id="select_category" class="form-control" onchange="showDescription()">
|
||||
<select name="category" id="select_category" class="form-control">
|
||||
<?php
|
||||
if ($hesk_settings['select_cat'])
|
||||
{
|
||||
@ -1102,45 +1040,23 @@ function print_select_category($number_of_categories) {
|
||||
}
|
||||
foreach ($hesk_settings['categories'] as $k=>$v)
|
||||
{
|
||||
if ($firstDescription === null) {
|
||||
$firstDescription = $v['mfh_description'];
|
||||
}
|
||||
echo '<option value="'.$k.'" data-description="'.$v['mfh_description'].'">'.$v['name'].'</option>';
|
||||
echo '<option value="'.$k.'">'.$v.'</option>';
|
||||
}
|
||||
?>
|
||||
</select>
|
||||
<?php
|
||||
$display = ' style="display: none"';
|
||||
|
||||
if (!$hesk_settings['select_cat'] && $firstDescription !== null && trim($firstDescription) !== '') {
|
||||
$display = '';
|
||||
}
|
||||
?>
|
||||
<span id="category-description"<?php echo $display; ?>>
|
||||
<b><?php echo $hesklang['description_colon']; ?></b>
|
||||
<span><?php echo $firstDescription; ?></span>
|
||||
</span>
|
||||
<br>
|
||||
<br />
|
||||
|
||||
<div style="text-align:center">
|
||||
<input type="submit" value="<?php echo $hesklang['c2c']; ?>" class="btn btn-default">
|
||||
</div>
|
||||
</form>
|
||||
<script>
|
||||
function showDescription() {
|
||||
var $value = $('#select_category').find(':selected');
|
||||
|
||||
if ($value.data('description') !== '') {
|
||||
$('#category-description').show().find('span').text($value.data('description'));
|
||||
} else {
|
||||
$('#category-description').hide();
|
||||
}
|
||||
}
|
||||
</script>
|
||||
<?php
|
||||
}
|
||||
// Otherwise print quick links
|
||||
else
|
||||
{
|
||||
// echo '<li><a href="new_ticket.php?a=add&category='.$k.'">» '.$v.'</a></li>';
|
||||
$new_row = 1;
|
||||
|
||||
foreach ($hesk_settings['categories'] as $k=>$v):
|
||||
@ -1155,14 +1071,7 @@ function print_select_category($number_of_categories) {
|
||||
<div class="panel-body">
|
||||
<div class="row">
|
||||
<div class="col-xs-12">
|
||||
<?php
|
||||
echo $v['name'];
|
||||
|
||||
if ($v['mfh_description'] !== null && trim($v['mfh_description']) !== '') {
|
||||
echo ' <i class="fa fa-info-circle" data-toggle="popover"
|
||||
title="'. $hesklang['description'] .'" data-content="' . $v['mfh_description'] . '"></i>';
|
||||
}
|
||||
?>
|
||||
<?php echo $v; ?>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
@ -47,7 +47,22 @@ if ($_SERVER['REQUEST_METHOD'] == 'POST') {
|
||||
// Verify security image
|
||||
if ($hesk_settings['secimg_use']) {
|
||||
// Using ReCaptcha?
|
||||
if ($hesk_settings['recaptcha_use']) {
|
||||
if ($hesk_settings['recaptcha_use'] == 1) {
|
||||
require_once(HESK_PATH . 'inc/recaptcha/recaptchalib.php');
|
||||
|
||||
$resp = recaptcha_check_answer($hesk_settings['recaptcha_private_key'],
|
||||
hesk_getClientIP(),
|
||||
hesk_POST('recaptcha_challenge_field', ''),
|
||||
hesk_POST('recaptcha_response_field', '')
|
||||
);
|
||||
|
||||
if ($resp->is_valid) {
|
||||
//$_SESSION['img_a_verified']=true;
|
||||
} else {
|
||||
$hesk_error_buffer['mysecnum'] = $hesklang['recaptcha_error'];
|
||||
}
|
||||
} // Using ReCaptcha API v2?
|
||||
elseif ($hesk_settings['recaptcha_use'] == 2) {
|
||||
require(HESK_PATH . 'inc/recaptcha/recaptchalib_v2.php');
|
||||
|
||||
$resp = null;
|
||||
@ -200,7 +215,7 @@ elseif (isset($_GET['h'])) {
|
||||
}
|
||||
|
||||
// Tell header to load reCaptcha API if needed
|
||||
if ($hesk_settings['recaptcha_use']) {
|
||||
if ($hesk_settings['recaptcha_use'] == 2) {
|
||||
define('RECAPTCHA', 1);
|
||||
}
|
||||
|
||||
@ -215,7 +230,7 @@ require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
|
||||
<h4 class="login-box-msg">
|
||||
<?php echo $hesklang['passr']; ?>
|
||||
</h4>
|
||||
<form action="password.php" method="post" name="form1" id="form1" class="form-horizontal" role="form">
|
||||
<form action="password.php" method="post" name="form1" class="form-horizontal" role="form">
|
||||
<?php
|
||||
/* This will handle error, success and notice messages */
|
||||
hesk_handle_messages();
|
||||
@ -240,13 +255,38 @@ require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
|
||||
</div>
|
||||
</div>
|
||||
<?php
|
||||
if ($hesk_settings['secimg_use'] && $hesk_settings['recaptcha_use'] != 1) {
|
||||
if ($hesk_settings['secimg_use']) {
|
||||
?>
|
||||
<div class="form-group">
|
||||
<div class="col-sm-11 col-sm-offset-1">
|
||||
<?php
|
||||
// Should we use Recaptcha?
|
||||
if ($hesk_settings['recaptcha_use'] == 1) {
|
||||
?>
|
||||
<script type="text/javascript">
|
||||
var RecaptchaOptions = {
|
||||
theme: '<?php echo ( isset($_SESSION['a_iserror']) && in_array('mysecnum',$_SESSION['a_iserror']) ) ? 'red' : 'white'; ?>',
|
||||
custom_translations: {
|
||||
visual_challenge: "<?php echo hesk_slashJS($hesklang['visual_challenge']); ?>",
|
||||
audio_challenge: "<?php echo hesk_slashJS($hesklang['audio_challenge']); ?>",
|
||||
refresh_btn: "<?php echo hesk_slashJS($hesklang['refresh_btn']); ?>",
|
||||
instructions_visual: "<?php echo hesk_slashJS($hesklang['instructions_visual']); ?>",
|
||||
instructions_context: "<?php echo hesk_slashJS($hesklang['instructions_context']); ?>",
|
||||
instructions_audio: "<?php echo hesk_slashJS($hesklang['instructions_audio']); ?>",
|
||||
help_btn: "<?php echo hesk_slashJS($hesklang['help_btn']); ?>",
|
||||
play_again: "<?php echo hesk_slashJS($hesklang['play_again']); ?>",
|
||||
cant_hear_this: "<?php echo hesk_slashJS($hesklang['cant_hear_this']); ?>",
|
||||
incorrect_try_again: "<?php echo hesk_slashJS($hesklang['incorrect_try_again']); ?>",
|
||||
image_alt_text: "<?php echo hesk_slashJS($hesklang['image_alt_text']); ?>"
|
||||
}
|
||||
};
|
||||
</script>
|
||||
<?php
|
||||
require_once(HESK_PATH . 'inc/recaptcha/recaptchalib.php');
|
||||
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
|
||||
}
|
||||
// Use reCaptcha API v2?
|
||||
if ($hesk_settings['recaptcha_use'] == 2)
|
||||
elseif ($hesk_settings['recaptcha_use'] == 2)
|
||||
{
|
||||
?>
|
||||
<div class="g-recaptcha"
|
||||
@ -272,14 +312,6 @@ require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
|
||||
<input type="submit" value="<?php echo $hesklang['passs']; ?>" class="btn btn-default">
|
||||
</div>
|
||||
</div>
|
||||
<?php
|
||||
// Use Invisible reCAPTCHA?
|
||||
if ($hesk_settings['secimg_use'] && $hesk_settings['recaptcha_use'] == 1) {
|
||||
?>
|
||||
<div class="g-recaptcha" data-sitekey="<?php echo $hesk_settings['recaptcha_public_key']; ?>" data-bind="recaptcha-submit" data-callback="recaptcha_submitForm"></div>
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
</form>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
@ -1,73 +0,0 @@
|
||||
<?php
|
||||
/**
|
||||
*
|
||||
* This file is part of HESK - PHP Help Desk Software.
|
||||
*
|
||||
* (c) Copyright Klemen Stirn. All rights reserved.
|
||||
* https://www.hesk.com
|
||||
*
|
||||
* For the full copyright and license agreement information visit
|
||||
* https://www.hesk.com/eula.php
|
||||
*
|
||||
*/
|
||||
|
||||
define('IN_SCRIPT',1);
|
||||
define('HESK_PATH','../');
|
||||
|
||||
/* Get all the required files and functions */
|
||||
require(HESK_PATH . 'hesk_settings.inc.php');
|
||||
require(HESK_PATH . 'inc/common.inc.php');
|
||||
require(HESK_PATH . 'inc/admin_functions.inc.php');
|
||||
hesk_load_database_functions();
|
||||
|
||||
hesk_session_start();
|
||||
hesk_dbConnect();
|
||||
hesk_isLoggedIn();
|
||||
|
||||
/* Check permissions for this feature */
|
||||
hesk_checkPermission('can_view_tickets');
|
||||
hesk_checkPermission('can_reply_tickets');
|
||||
|
||||
/* A security check */
|
||||
hesk_token_check('POST');
|
||||
|
||||
/* Ticket ID */
|
||||
$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
|
||||
|
||||
$priority = intval( hesk_POST('priority') );
|
||||
if ($priority < 0 || $priority > 3)
|
||||
{
|
||||
hesk_process_messages($hesklang['inpr'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE');
|
||||
}
|
||||
|
||||
$options = array(
|
||||
0 => '<font class="critical">'.$hesklang['critical'].'</font>',
|
||||
1 => '<font class="important">'.$hesklang['high'].'</font>',
|
||||
2 => '<font class="medium">'.$hesklang['medium'].'</font>',
|
||||
3 => $hesklang['low']
|
||||
);
|
||||
|
||||
$plain_options = array(
|
||||
0 => 'critical',
|
||||
1 => 'high',
|
||||
2 => 'medium',
|
||||
3 => 'low'
|
||||
);
|
||||
|
||||
$ticketRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` WHERE `trackid` = '" . hesk_dbEscape($trackingID) . "'");
|
||||
$ticket = hesk_dbFetchAssoc($ticketRs);
|
||||
|
||||
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `priority`='{$priority}' WHERE `trackid`='".hesk_dbEscape($trackingID)."'");
|
||||
|
||||
mfh_insert_audit_trail_record($ticket['id'], 'TICKET', 'audit_priority', hesk_date(), array(
|
||||
0 => $_SESSION['name'].' ('.$_SESSION['user'].')',
|
||||
1 => $plain_options[$priority]
|
||||
));
|
||||
|
||||
if (hesk_dbAffectedRows() != 1)
|
||||
{
|
||||
hesk_process_messages($hesklang['inpr'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE');
|
||||
}
|
||||
|
||||
hesk_process_messages(sprintf($hesklang['chpri2'],$options[$priority]),'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS');
|
||||
?>
|
||||
@ -166,11 +166,11 @@ function update_profile()
|
||||
$hesk_error_buffer = '';
|
||||
|
||||
$_SESSION['new']['name'] = hesk_input(hesk_POST('name')) or $hesk_error_buffer .= '<li>' . $hesklang['enter_your_name'] . '</li>';
|
||||
$_SESSION['new']['email'] = hesk_validateEmail( hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer .= '<li>' . $hesklang['enter_valid_email'] . '</li>';
|
||||
$_SESSION['new']['email'] = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer = '<li>' . $hesklang['enter_valid_email'] . '</li>';
|
||||
$_SESSION['new']['signature'] = hesk_input(hesk_POST('signature'));
|
||||
|
||||
/* Signature */
|
||||
if (hesk_mb_strlen($_SESSION['new']['signature']) > 1000) {
|
||||
if (strlen($_SESSION['new']['signature']) > 1000) {
|
||||
$hesk_error_buffer .= '<li>' . $hesklang['signature_long'] . '</li>';
|
||||
}
|
||||
|
||||
|
||||
@ -249,7 +249,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
(<?php echo $hesklang['m' . date('n')]; ?>)
|
||||
</option>
|
||||
<option value="4" <?php echo $selected['time'][4]; ?>><?php echo $hesklang['r4']; ?>
|
||||
(<?php echo $hesklang['m' . date('n', mktime(0, 0, 0, date('m') - 1, 1, date('Y')))]; ?>
|
||||
(<?php echo $hesklang['m' . date('n', mktime(0, 0, 0, date('m') - 1, date('d'), date('Y')))]; ?>
|
||||
)
|
||||
</option>
|
||||
<option
|
||||
|
||||
File diff suppressed because it is too large
Load Diff
@ -89,6 +89,23 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
|
||||
</div>
|
||||
</div>
|
||||
<?php
|
||||
$hesk_settings['hesk_license']('HMgPSAxOw0KaWYgKGZpbGVfZXhpc3RzKEhFU0tfUEFUSCAuI
|
||||
CdoZXNrX2xpY2Vuc2UucGhwJykpDQp7DQokaCA9ICghZW1wdHkoJF9TRVJWRVJbJ0hUVFBfSE9TVCddK
|
||||
SkgPyAkX1NFUlZFUlsnSFRUUF9IT1NUJ10gOiAoKCFlbXB0eSgkX1NFUlZFUlsnU0VSVkVSX05BTUUnX
|
||||
SkpID8gJF9TRVJWRVJbJ1NFUlZFUl9OQU1FJ10gOiBnZXRlbnYoJ1NFUlZFUl9OQU1FJykpOw0KJGggP
|
||||
SBzdHJfcmVwbGFjZSgnd3d3LicsJycsc3RydG9sb3dlcigkaCkpOw0KaW5jbHVkZShIRVNLX1BBVEggL
|
||||
iAnaGVza19saWNlbnNlLnBocCcpOw0KaWYgKGlzc2V0KCRoZXNrX3NldHRpbmdzWydsaWNlbnNlJ10pI
|
||||
CYmIHN0cnBvcygkaGVza19zZXR0aW5nc1snbGljZW5zZSddLHNoYTEoJGguJ2gzJkZwMiNMYUEmNTkhd
|
||||
yg4LlpjXSordVI1MTInKSkgIT09IGZhbHNlKQ0Kew0KJHMgPSAwOw0KfQ0KZWxzZQ0Kew0KZWNobyAnP
|
||||
HAgc3R5bGU9InRleHQtYWxpZ246Y2VudGVyO2NvbG9yOnJlZDsiPklOVkFMSUQgTElDRU5TRSAoTk9UI
|
||||
FJFR0lTVEVSRUQgRk9SICcuJGguJykhPC9wPic7DQp9DQp9DQppZiAoJHMpDQp7DQplY2hvICc8aHIgL
|
||||
z48dGFibGUgYm9yZGVyPSIwIiB3aWR0aD0iMTAwJSI+PHRyPjx0ZD48Yj4nLiRoZXNrbGFuZ1sncmVtb
|
||||
3ZlX3N0YXRlbWVudCddLic8L2I+PC90ZD48dGQgc3R5bGU9InRleHQtYWxpZ246cmlnaHQiPjxhIGhyZ
|
||||
WY9IkphdmFzY3JpcHQ6dm9pZCgwKSIgb25jbGljaz0iYWxlcnQoXCcnLiRoZXNrbGFuZ1snc3VwcG9yd
|
||||
F9ub3RpY2UnXS4nXCcpIj4nLiRoZXNrbGFuZ1snc2gnXS4nPC9hPjwvdGQ+PC90cj48L3RhYmxlPjxwP
|
||||
icuJGhlc2tsYW5nWydzdXBwb3J0X3JlbW92ZSddLicuIDxhIGhyZWY9Imh0dHBzOi8vd3d3Lmhlc2suY
|
||||
29tL2J1eS5waHAiIHRhcmdldD0iX2JsYW5rIj4nLiRoZXNrbGFuZ1snY2xpY2tfaW5mbyddLic8L2E+P
|
||||
C9wPic7DQp9DQo=', "\112");
|
||||
|
||||
/* Clean unneeded session variables */
|
||||
hesk_cleanSessionVars('hide');
|
||||
|
||||
142
api/ApplicationContext.php
Normal file
142
api/ApplicationContext.php
Normal file
@ -0,0 +1,142 @@
|
||||
<?php
|
||||
|
||||
// Responsible for loading in all necessary classes. AKA a poor man's DI solution.
|
||||
use BusinessLogic\Attachments\AttachmentHandler;
|
||||
use BusinessLogic\Attachments\AttachmentRetriever;
|
||||
use BusinessLogic\Categories\CategoryRetriever;
|
||||
use BusinessLogic\Emails\BasicEmailSender;
|
||||
use BusinessLogic\Emails\EmailSenderHelper;
|
||||
use BusinessLogic\Emails\EmailTemplateParser;
|
||||
use BusinessLogic\Emails\EmailTemplateRetriever;
|
||||
use BusinessLogic\Emails\MailgunEmailSender;
|
||||
use BusinessLogic\Navigation\CustomNavElementHandler;
|
||||
use BusinessLogic\Security\BanRetriever;
|
||||
use BusinessLogic\Security\UserContextBuilder;
|
||||
use BusinessLogic\Security\UserToTicketChecker;
|
||||
use BusinessLogic\Settings\ApiChecker;
|
||||
use BusinessLogic\Settings\SettingsRetriever;
|
||||
use BusinessLogic\Statuses\StatusRetriever;
|
||||
use BusinessLogic\Tickets\Autoassigner;
|
||||
use BusinessLogic\Tickets\TicketDeleter;
|
||||
use BusinessLogic\Tickets\TicketEditor;
|
||||
use BusinessLogic\Tickets\TicketRetriever;
|
||||
use BusinessLogic\Tickets\TicketCreator;
|
||||
use BusinessLogic\Tickets\NewTicketValidator;
|
||||
use BusinessLogic\Tickets\TicketValidators;
|
||||
use BusinessLogic\Tickets\TrackingIdGenerator;
|
||||
use BusinessLogic\Tickets\VerifiedEmailChecker;
|
||||
use DataAccess\Attachments\AttachmentGateway;
|
||||
use DataAccess\Categories\CategoryGateway;
|
||||
use DataAccess\Files\FileDeleter;
|
||||
use DataAccess\Files\FileReader;
|
||||
use DataAccess\Files\FileWriter;
|
||||
use DataAccess\Logging\LoggingGateway;
|
||||
use DataAccess\Navigation\CustomNavElementGateway;
|
||||
use DataAccess\Security\BanGateway;
|
||||
use DataAccess\Security\UserGateway;
|
||||
use DataAccess\Settings\ModsForHeskSettingsGateway;
|
||||
use DataAccess\Statuses\StatusGateway;
|
||||
use DataAccess\Tickets\TicketGateway;
|
||||
use DataAccess\Tickets\VerifiedEmailGateway;
|
||||
|
||||
|
||||
class ApplicationContext {
|
||||
public $get;
|
||||
|
||||
/**
|
||||
* ApplicationContext constructor.
|
||||
*/
|
||||
function __construct() {
|
||||
$this->get = array();
|
||||
|
||||
// Settings
|
||||
$this->get[ModsForHeskSettingsGateway::class] = new ModsForHeskSettingsGateway();
|
||||
|
||||
// API Checker
|
||||
$this->get[ApiChecker::class] = new ApiChecker($this->get[ModsForHeskSettingsGateway::class]);
|
||||
|
||||
// Custom Navigation
|
||||
$this->get[CustomNavElementGateway::class] = new CustomNavElementGateway();
|
||||
$this->get[CustomNavElementHandler::class] = new CustomNavElementHandler($this->get[CustomNavElementGateway::class]);
|
||||
|
||||
// Logging
|
||||
$this->get[LoggingGateway::class] = new LoggingGateway();
|
||||
|
||||
// Verified Email Checker
|
||||
$this->get[VerifiedEmailGateway::class] = new VerifiedEmailGateway();
|
||||
$this->get[VerifiedEmailChecker::class] = new VerifiedEmailChecker($this->get[VerifiedEmailGateway::class]);
|
||||
|
||||
// Users
|
||||
$this->get[UserGateway::class] = new UserGateway();
|
||||
$this->get[UserContextBuilder::class] = new UserContextBuilder($this->get[UserGateway::class]);
|
||||
|
||||
// Categories
|
||||
$this->get[CategoryGateway::class] = new CategoryGateway();
|
||||
$this->get[CategoryRetriever::class] = new CategoryRetriever($this->get[CategoryGateway::class]);
|
||||
|
||||
// Bans
|
||||
$this->get[BanGateway::class] = new BanGateway();
|
||||
$this->get[BanRetriever::class] = new BanRetriever($this->get[BanGateway::class]);
|
||||
|
||||
// Statuses
|
||||
$this->get[StatusGateway::class] = new StatusGateway();
|
||||
|
||||
// Email Sender
|
||||
$this->get[EmailTemplateRetriever::class] = new EmailTemplateRetriever();
|
||||
$this->get[EmailTemplateParser::class] = new EmailTemplateParser($this->get[StatusGateway::class],
|
||||
$this->get[CategoryGateway::class],
|
||||
$this->get[UserGateway::class],
|
||||
$this->get[EmailTemplateRetriever::class]);
|
||||
$this->get[BasicEmailSender::class] = new BasicEmailSender();
|
||||
$this->get[MailgunEmailSender::class] = new MailgunEmailSender();
|
||||
$this->get[EmailSenderHelper::class] = new EmailSenderHelper($this->get[EmailTemplateParser::class],
|
||||
$this->get[BasicEmailSender::class],
|
||||
$this->get[MailgunEmailSender::class]);
|
||||
|
||||
// Tickets
|
||||
$this->get[UserToTicketChecker::class] = new UserToTicketChecker($this->get[UserGateway::class]);
|
||||
$this->get[TicketGateway::class] = new TicketGateway();
|
||||
$this->get[TicketRetriever::class] = new TicketRetriever($this->get[TicketGateway::class],
|
||||
$this->get[UserToTicketChecker::class]);
|
||||
$this->get[TicketValidators::class] = new TicketValidators($this->get[TicketGateway::class]);
|
||||
$this->get[TrackingIdGenerator::class] = new TrackingIdGenerator($this->get[TicketGateway::class]);
|
||||
$this->get[Autoassigner::class] = new Autoassigner($this->get[CategoryGateway::class], $this->get[UserGateway::class]);
|
||||
$this->get[NewTicketValidator::class] = new NewTicketValidator($this->get[CategoryRetriever::class],
|
||||
$this->get[BanRetriever::class],
|
||||
$this->get[TicketValidators::class]);
|
||||
$this->get[TicketCreator::class] = new TicketCreator($this->get[NewTicketValidator::class],
|
||||
$this->get[TrackingIdGenerator::class],
|
||||
$this->get[Autoassigner::class],
|
||||
$this->get[StatusGateway::class],
|
||||
$this->get[TicketGateway::class],
|
||||
$this->get[VerifiedEmailChecker::class],
|
||||
$this->get[EmailSenderHelper::class],
|
||||
$this->get[UserGateway::class],
|
||||
$this->get[ModsForHeskSettingsGateway::class]);
|
||||
$this->get[FileWriter::class] = new FileWriter();
|
||||
$this->get[FileReader::class] = new FileReader();
|
||||
$this->get[FileDeleter::class] = new FileDeleter();
|
||||
$this->get[AttachmentGateway::class] = new AttachmentGateway();
|
||||
$this->get[AttachmentHandler::class] = new AttachmentHandler($this->get[TicketGateway::class],
|
||||
$this->get[AttachmentGateway::class],
|
||||
$this->get[FileWriter::class],
|
||||
$this->get[UserToTicketChecker::class],
|
||||
$this->get[FileDeleter::class]);
|
||||
$this->get[AttachmentRetriever::class] = new AttachmentRetriever($this->get[AttachmentGateway::class],
|
||||
$this->get[FileReader::class],
|
||||
$this->get[TicketGateway::class],
|
||||
$this->get[UserToTicketChecker::class]);
|
||||
$this->get[TicketDeleter::class] =
|
||||
new TicketDeleter($this->get[TicketGateway::class],
|
||||
$this->get[UserToTicketChecker::class],
|
||||
$this->get[AttachmentHandler::class]);
|
||||
$this->get[TicketEditor::class] =
|
||||
new TicketEditor($this->get[TicketGateway::class], $this->get[UserToTicketChecker::class]);
|
||||
|
||||
// Statuses
|
||||
$this->get[StatusRetriever::class] = new StatusRetriever($this->get[StatusGateway::class]);
|
||||
|
||||
// Settings
|
||||
$this->get[SettingsRetriever::class] = new SettingsRetriever($this->get[ModsForHeskSettingsGateway::class]);
|
||||
}
|
||||
}
|
||||
@ -1,7 +0,0 @@
|
||||
<?php
|
||||
|
||||
class BaseClass {
|
||||
static function clazz() {
|
||||
return get_called_class();
|
||||
}
|
||||
}
|
||||
@ -1,7 +0,0 @@
|
||||
<?php
|
||||
|
||||
class BaseException extends Exception {
|
||||
static function clazz() {
|
||||
return get_called_class();
|
||||
}
|
||||
}
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Attachments;
|
||||
|
||||
|
||||
class Attachment extends \BaseClass {
|
||||
class Attachment {
|
||||
/* @var $id int */
|
||||
public $id;
|
||||
|
||||
|
||||
@ -17,7 +17,7 @@ use DataAccess\Files\FileDeleter;
|
||||
use DataAccess\Files\FileWriter;
|
||||
use DataAccess\Tickets\TicketGateway;
|
||||
|
||||
class AttachmentHandler extends \BaseClass {
|
||||
class AttachmentHandler {
|
||||
/* @var $ticketGateway TicketGateway */
|
||||
private $ticketGateway;
|
||||
|
||||
@ -33,11 +33,7 @@ class AttachmentHandler extends \BaseClass {
|
||||
/* @var $userToTicketChecker UserToTicketChecker */
|
||||
private $userToTicketChecker;
|
||||
|
||||
function __construct(TicketGateway $ticketGateway,
|
||||
AttachmentGateway $attachmentGateway,
|
||||
FileWriter $fileWriter,
|
||||
UserToTicketChecker $userToTicketChecker,
|
||||
FileDeleter $fileDeleter) {
|
||||
function __construct($ticketGateway, $attachmentGateway, $fileWriter, $userToTicketChecker, $fileDeleter) {
|
||||
$this->ticketGateway = $ticketGateway;
|
||||
$this->attachmentGateway = $attachmentGateway;
|
||||
$this->fileWriter = $fileWriter;
|
||||
|
||||
@ -10,7 +10,7 @@ use DataAccess\Attachments\AttachmentGateway;
|
||||
use DataAccess\Files\FileReader;
|
||||
use DataAccess\Tickets\TicketGateway;
|
||||
|
||||
class AttachmentRetriever extends \BaseClass {
|
||||
class AttachmentRetriever {
|
||||
/* @var $attachmentGateway AttachmentGateway */
|
||||
private $attachmentGateway;
|
||||
|
||||
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Attachments;
|
||||
|
||||
|
||||
class AttachmentType extends \BaseClass {
|
||||
class AttachmentType {
|
||||
const MESSAGE = 0;
|
||||
const REPLY = 1;
|
||||
}
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Attachments;
|
||||
|
||||
|
||||
class CreateAttachmentModel extends \BaseClass {
|
||||
class CreateAttachmentModel {
|
||||
/* @var $savedName string */
|
||||
public $savedName;
|
||||
|
||||
|
||||
@ -1,22 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\Calendar;
|
||||
|
||||
|
||||
class AbstractEvent {
|
||||
public $id;
|
||||
|
||||
public $startTime;
|
||||
|
||||
public $title;
|
||||
|
||||
public $categoryId;
|
||||
|
||||
public $categoryName;
|
||||
|
||||
public $backgroundColor;
|
||||
|
||||
public $foregroundColor;
|
||||
|
||||
public $displayBorder;
|
||||
}
|
||||
@ -1,15 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\Calendar;
|
||||
|
||||
|
||||
class BusinessHours {
|
||||
/* @var $dayOfWeek int */
|
||||
public $dayOfWeek;
|
||||
|
||||
/* @var $startTime string */
|
||||
public $startTime;
|
||||
|
||||
/* @var $endTime string */
|
||||
public $endTime;
|
||||
}
|
||||
@ -1,26 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\Calendar;
|
||||
|
||||
|
||||
use BusinessLogic\Tickets\AuditTrail;
|
||||
|
||||
class CalendarEvent extends AbstractEvent {
|
||||
public $type = 'CALENDAR';
|
||||
|
||||
public $endTime;
|
||||
|
||||
/* @var $allDay bool */
|
||||
public $allDay;
|
||||
|
||||
public $location;
|
||||
|
||||
public $comments;
|
||||
|
||||
public $reminderValue;
|
||||
|
||||
public $reminderUnits;
|
||||
|
||||
/* @var $auditTrail AuditTrail[] */
|
||||
public $auditTrail = array();
|
||||
}
|
||||
@ -1,96 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\Calendar;
|
||||
|
||||
|
||||
use BusinessLogic\DateTimeHelpers;
|
||||
use BusinessLogic\Security\UserContext;
|
||||
use BusinessLogic\Tickets\AuditTrailEntityType;
|
||||
use DataAccess\AuditTrail\AuditTrailGateway;
|
||||
use DataAccess\Calendar\CalendarGateway;
|
||||
|
||||
class CalendarHandler extends \BaseClass {
|
||||
private $calendarGateway;
|
||||
private $auditTrailGateway;
|
||||
|
||||
public function __construct(CalendarGateway $calendarGateway,
|
||||
AuditTrailGateway $auditTrailGateway) {
|
||||
$this->calendarGateway = $calendarGateway;
|
||||
$this->auditTrailGateway = $auditTrailGateway;
|
||||
}
|
||||
|
||||
public function getEventsForStaff($searchEventsFilter, $heskSettings) {
|
||||
return $this->calendarGateway->getEventsForStaff($searchEventsFilter, $heskSettings);
|
||||
}
|
||||
|
||||
/**
|
||||
* @param $calendarEvent CalendarEvent
|
||||
* @param $userContext UserContext
|
||||
* @param $heskSettings array
|
||||
* @return CalendarEvent
|
||||
* @throws \Exception If more than one event is returned for the given ID
|
||||
*/
|
||||
public function updateEvent($calendarEvent, $userContext, $heskSettings) {
|
||||
$this->calendarGateway->updateEvent($calendarEvent, $userContext, $heskSettings);
|
||||
|
||||
$this->auditTrailGateway->insertAuditTrailRecord($calendarEvent->id,
|
||||
AuditTrailEntityType::CALENDAR_EVENT,
|
||||
'audit_event_updated',
|
||||
DateTimeHelpers::heskDate($heskSettings),
|
||||
array(0 => $userContext->name . ' (' . $userContext->username . ')'), $heskSettings);
|
||||
|
||||
$eventFilter = new SearchEventsFilter();
|
||||
$eventFilter->eventId = $calendarEvent->id;
|
||||
$eventFilter->reminderUserId = $userContext->id;
|
||||
|
||||
$events = $this->calendarGateway->getEventsForStaff($eventFilter, $heskSettings);
|
||||
|
||||
if (count($events) !== 1) {
|
||||
throw new \Exception("Expected exactly 1 event, found: " . count($events));
|
||||
}
|
||||
|
||||
$event = $events[0];
|
||||
|
||||
return $event;
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* @param $calendarEvent CalendarEvent
|
||||
* @param $userContext UserContext
|
||||
* @param $heskSettings array
|
||||
* @return AbstractEvent
|
||||
* @throws \Exception
|
||||
*/
|
||||
public function createEvent($calendarEvent, $userContext, $heskSettings) {
|
||||
$this->calendarGateway->createEvent($calendarEvent, $userContext, $heskSettings);
|
||||
|
||||
$eventFilter = new SearchEventsFilter();
|
||||
$eventFilter->eventId = $calendarEvent->id;
|
||||
$eventFilter->reminderUserId = $userContext->id;
|
||||
|
||||
$events = $this->calendarGateway->getEventsForStaff($eventFilter, $heskSettings);
|
||||
|
||||
if (count($events) !== 1) {
|
||||
throw new \Exception("Expected exactly 1 event, found: " . count($events));
|
||||
}
|
||||
|
||||
$event = $events[0];
|
||||
|
||||
$this->auditTrailGateway->insertAuditTrailRecord($event->id,
|
||||
AuditTrailEntityType::CALENDAR_EVENT,
|
||||
'audit_event_created',
|
||||
DateTimeHelpers::heskDate($heskSettings),
|
||||
array(0 => $userContext->name . ' (' . $userContext->username . ')'), $heskSettings);
|
||||
|
||||
return $event;
|
||||
}
|
||||
|
||||
public function deleteEvent($id, $userContext, $heskSettings) {
|
||||
$this->calendarGateway->deleteEvent($id, $userContext, $heskSettings);
|
||||
}
|
||||
|
||||
public function getBusinessHours($heskSettings) {
|
||||
return $this->calendarGateway->getBusinessHours($heskSettings);
|
||||
}
|
||||
}
|
||||
@ -1,41 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\Calendar;
|
||||
|
||||
|
||||
class ReminderUnit {
|
||||
const MINUTE = 0;
|
||||
const HOUR = 1;
|
||||
const DAY = 2;
|
||||
const WEEK = 3;
|
||||
|
||||
static function getByValue($value) {
|
||||
switch ($value) {
|
||||
case 0:
|
||||
return 'MINUTE';
|
||||
case 1:
|
||||
return 'HOUR';
|
||||
case 2:
|
||||
return 'DAY';
|
||||
case 3:
|
||||
return 'WEEK';
|
||||
default:
|
||||
return 'UNKNOWN';
|
||||
}
|
||||
}
|
||||
|
||||
static function getByName($name) {
|
||||
switch ($name) {
|
||||
case 'MINUTE':
|
||||
return self::MINUTE;
|
||||
case 'HOUR':
|
||||
return self::HOUR;
|
||||
case 'DAY':
|
||||
return self::DAY;
|
||||
case 'WEEK':
|
||||
return self::WEEK;
|
||||
default:
|
||||
return null;
|
||||
}
|
||||
}
|
||||
}
|
||||
@ -1,33 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\Calendar;
|
||||
|
||||
|
||||
class SearchEventsFilter {
|
||||
/* @var $startTime int|null */
|
||||
public $startTime;
|
||||
|
||||
/* @var $endTime int|null */
|
||||
public $endTime;
|
||||
|
||||
/* @var $id int|null */
|
||||
public $eventId;
|
||||
|
||||
/* @var $categories int[]|null */
|
||||
public $categories;
|
||||
|
||||
/* @var $reminderUserId int|null */
|
||||
public $reminderUserId;
|
||||
|
||||
/* @var $includeTickets bool */
|
||||
public $includeTickets;
|
||||
|
||||
/* @var $includeUnassignedTickets bool */
|
||||
public $includeUnassignedTickets;
|
||||
|
||||
/* @var $includeTicketsAssignedToOthers bool */
|
||||
public $includeTicketsAssignedToOthers;
|
||||
|
||||
/* @var $includeTicketsAssignedToMe bool */
|
||||
public $includeTicketsAssignedToMe;
|
||||
}
|
||||
@ -1,20 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\Calendar;
|
||||
|
||||
|
||||
class TicketEvent extends AbstractEvent {
|
||||
public $type = 'TICKET';
|
||||
|
||||
public $trackingId;
|
||||
|
||||
public $subject;
|
||||
|
||||
public $url;
|
||||
|
||||
public $owner;
|
||||
|
||||
public $priority;
|
||||
|
||||
public $status;
|
||||
}
|
||||
@ -2,7 +2,7 @@
|
||||
|
||||
namespace BusinessLogic\Categories;
|
||||
|
||||
class Category extends \BaseClass {
|
||||
class Category {
|
||||
/**
|
||||
* @var int The Categories ID
|
||||
*/
|
||||
@ -22,7 +22,7 @@ class Category extends \BaseClass {
|
||||
public $autoAssign;
|
||||
|
||||
/**
|
||||
* @var int The type of Categories (1 = Private, 0 = Public)
|
||||
* @var int The type of Categories (1 = Private, 2 = Public)
|
||||
*/
|
||||
public $type;
|
||||
|
||||
@ -60,14 +60,4 @@ class Category extends \BaseClass {
|
||||
* @var bool Indication if the user has access to the Categories
|
||||
*/
|
||||
public $accessible;
|
||||
|
||||
/**
|
||||
* @var string
|
||||
*/
|
||||
public $description;
|
||||
|
||||
/**
|
||||
* @var int
|
||||
*/
|
||||
public $numberOfTickets;
|
||||
}
|
||||
@ -1,203 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\Categories;
|
||||
|
||||
|
||||
use BusinessLogic\Exceptions\AccessViolationException;
|
||||
use BusinessLogic\Exceptions\ValidationException;
|
||||
use BusinessLogic\Navigation\Direction;
|
||||
use BusinessLogic\Security\PermissionChecker;
|
||||
use BusinessLogic\Security\UserPrivilege;
|
||||
use BusinessLogic\ValidationModel;
|
||||
use DataAccess\Categories\CategoryGateway;
|
||||
use DataAccess\Settings\ModsForHeskSettingsGateway;
|
||||
use DataAccess\Tickets\TicketGateway;
|
||||
|
||||
class CategoryHandler extends \BaseClass {
|
||||
/* @var $categoryGateway CategoryGateway */
|
||||
private $categoryGateway;
|
||||
|
||||
/* @var $ticketGateway TicketGateway */
|
||||
private $ticketGateway;
|
||||
|
||||
/* @var $permissionChecker PermissionChecker */
|
||||
private $permissionChecker;
|
||||
|
||||
/* @var $modsForHeskSettingsGateway ModsForHeskSettingsGateway */
|
||||
private $modsForHeskSettingsGateway;
|
||||
|
||||
function __construct(CategoryGateway $categoryGateway,
|
||||
TicketGateway $ticketGateway,
|
||||
PermissionChecker $permissionChecker,
|
||||
ModsForHeskSettingsGateway $modsForHeskSettingsGateway) {
|
||||
$this->categoryGateway = $categoryGateway;
|
||||
$this->ticketGateway = $ticketGateway;
|
||||
$this->permissionChecker = $permissionChecker;
|
||||
$this->modsForHeskSettingsGateway = $modsForHeskSettingsGateway;
|
||||
}
|
||||
|
||||
/**
|
||||
* @param $category Category
|
||||
* @param $userContext
|
||||
* @param $heskSettings array
|
||||
* @return Category The newly created category with ID
|
||||
* @throws ValidationException When validation fails
|
||||
* @throws \Exception When the newly created category was not retrieved
|
||||
*/
|
||||
//TODO Test
|
||||
function createCategory($category, $userContext, $heskSettings) {
|
||||
$modsForHeskSettings = $this->modsForHeskSettingsGateway->getAllSettings($heskSettings);
|
||||
|
||||
$validationModel = $this->validate($category, $userContext);
|
||||
|
||||
if (count($validationModel->errorKeys) > 0) {
|
||||
throw new ValidationException($validationModel);
|
||||
}
|
||||
|
||||
$id = $this->categoryGateway->createCategory($category, $heskSettings);
|
||||
|
||||
$allCategories = $this->categoryGateway->getAllCategories($heskSettings, $modsForHeskSettings);
|
||||
|
||||
foreach ($allCategories as $innerCategory) {
|
||||
if ($innerCategory->id === $id) {
|
||||
return $innerCategory;
|
||||
}
|
||||
}
|
||||
|
||||
throw new \BaseException("Newly created category {$id} lost! :O");
|
||||
}
|
||||
|
||||
/**
|
||||
* @param $category Category
|
||||
* @param $userContext
|
||||
* @param $creating bool
|
||||
* @return ValidationModel
|
||||
* @throws AccessViolationException
|
||||
*/
|
||||
//TODO Test
|
||||
private function validate($category, $userContext, $creating = true) {
|
||||
$validationModel = new ValidationModel();
|
||||
|
||||
if (!$this->permissionChecker->doesUserHavePermission($userContext, UserPrivilege::CAN_MANAGE_CATEGORIES)) {
|
||||
throw new AccessViolationException('User cannot manage categories!');
|
||||
}
|
||||
|
||||
if (!$creating && $category->id < 1) {
|
||||
$validationModel->errorKeys[] = 'ID_MISSING';
|
||||
}
|
||||
|
||||
if ($category->backgroundColor === null || trim($category->backgroundColor) === '') {
|
||||
$validationModel->errorKeys[] = 'BACKGROUND_COLOR_MISSING';
|
||||
}
|
||||
|
||||
if ($category->foregroundColor === null || trim($category->foregroundColor) === '') {
|
||||
$validationModel->errorKeys[] = 'FOREGROUND_COLOR_MISSING';
|
||||
}
|
||||
|
||||
if ($category->name === null || trim($category->name) === '') {
|
||||
$validationModel->errorKeys[] = 'NAME_MISSING';
|
||||
}
|
||||
|
||||
if ($category->priority === null || intval($category->priority) < 0 || intval($category->priority) > 3) {
|
||||
$validationModel->errorKeys[] = 'INVALID_PRIORITY';
|
||||
}
|
||||
|
||||
if ($category->autoAssign === null || !is_bool($category->autoAssign)) {
|
||||
$validationModel->errorKeys[] = 'INVALID_AUTOASSIGN';
|
||||
}
|
||||
|
||||
if ($category->displayBorder === null || !is_bool($category->displayBorder)) {
|
||||
$validationModel->errorKeys[] = 'INVALID_DISPLAY_BORDER';
|
||||
}
|
||||
|
||||
if ($category->type === null || (intval($category->type) !== 0 && intval($category->type) !== 1)) {
|
||||
$validationModel->errorKeys[] = 'INVALID_TYPE';
|
||||
}
|
||||
|
||||
return $validationModel;
|
||||
}
|
||||
|
||||
/**
|
||||
* @param $category Category
|
||||
* @param $userContext
|
||||
* @param $heskSettings array
|
||||
* @return Category
|
||||
* @throws ValidationException
|
||||
* @throws \Exception When the category is missing
|
||||
*/
|
||||
function editCategory($category, $userContext, $heskSettings) {
|
||||
$modsForHeskSettings = $this->modsForHeskSettingsGateway->getAllSettings($heskSettings);
|
||||
|
||||
$validationModel = $this->validate($category, $userContext, false);
|
||||
|
||||
if (count($validationModel->errorKeys) > 0) {
|
||||
throw new ValidationException($validationModel);
|
||||
}
|
||||
|
||||
$this->categoryGateway->updateCategory($category, $heskSettings);
|
||||
$this->categoryGateway->resortAllCategories($heskSettings);
|
||||
|
||||
$allCategories = $this->categoryGateway->getAllCategories($heskSettings, $modsForHeskSettings);
|
||||
|
||||
foreach ($allCategories as $innerCategory) {
|
||||
if ($innerCategory->id === $category->id) {
|
||||
return $innerCategory;
|
||||
}
|
||||
}
|
||||
|
||||
throw new \BaseException("Category {$category->id} vanished! :O");
|
||||
}
|
||||
|
||||
function deleteCategory($id, $userContext, $heskSettings) {
|
||||
if (!$this->permissionChecker->doesUserHavePermission($userContext, UserPrivilege::CAN_MANAGE_CATEGORIES)) {
|
||||
throw new AccessViolationException('User cannot manage categories!');
|
||||
}
|
||||
|
||||
if ($id === 1) {
|
||||
throw new \BaseException("Category 1 cannot be deleted!");
|
||||
}
|
||||
|
||||
$this->ticketGateway->moveTicketsToDefaultCategory($id, $heskSettings);
|
||||
$this->categoryGateway->deleteCategory($id, $heskSettings);
|
||||
$this->categoryGateway->resortAllCategories($heskSettings);
|
||||
}
|
||||
|
||||
function sortCategory($id, $direction, $heskSettings) {
|
||||
$modsForHeskSettings = $this->modsForHeskSettingsGateway->getAllSettings($heskSettings);
|
||||
|
||||
$categories = $this->categoryGateway->getAllCategories($heskSettings, $modsForHeskSettings);
|
||||
$category = null;
|
||||
foreach ($categories as $innerCategory) {
|
||||
if ($innerCategory->id === intval($id)) {
|
||||
$category = $innerCategory;
|
||||
break;
|
||||
}
|
||||
}
|
||||
|
||||
if ($category === null) {
|
||||
throw new \BaseException("Could not find category with ID {$id}!");
|
||||
}
|
||||
|
||||
if ($direction === Direction::UP) {
|
||||
$category->catOrder -= 15;
|
||||
} else {
|
||||
$category->catOrder += 15;
|
||||
}
|
||||
|
||||
$this->categoryGateway->updateCategory($category, $heskSettings);
|
||||
$this->categoryGateway->resortAllCategories($heskSettings);
|
||||
}
|
||||
|
||||
function getPublicCategories($heskSettings) {
|
||||
$allCategories = $this->categoryGateway->getAllCategories($heskSettings, $this->modsForHeskSettingsGateway->getAllSettings($heskSettings));
|
||||
|
||||
$publicCategories = array();
|
||||
foreach ($allCategories as $category) {
|
||||
if ($category->type === 0) {
|
||||
$publicCategories[] = $category;
|
||||
}
|
||||
}
|
||||
|
||||
return $publicCategories;
|
||||
}
|
||||
}
|
||||
@ -4,23 +4,15 @@ namespace BusinessLogic\Categories;
|
||||
|
||||
use BusinessLogic\Security\UserContext;
|
||||
use DataAccess\Categories\CategoryGateway;
|
||||
use DataAccess\Settings\ModsForHeskSettingsGateway;
|
||||
|
||||
class CategoryRetriever extends \BaseClass {
|
||||
class CategoryRetriever {
|
||||
/**
|
||||
* @var CategoryGateway
|
||||
*/
|
||||
private $categoryGateway;
|
||||
|
||||
/**
|
||||
* @var ModsForHeskSettingsGateway
|
||||
*/
|
||||
private $modsForHeskSettingsGateway;
|
||||
|
||||
function __construct(CategoryGateway $categoryGateway,
|
||||
ModsForHeskSettingsGateway $modsForHeskSettingsGateway) {
|
||||
function __construct($categoryGateway) {
|
||||
$this->categoryGateway = $categoryGateway;
|
||||
$this->modsForHeskSettingsGateway = $modsForHeskSettingsGateway;
|
||||
}
|
||||
|
||||
/**
|
||||
@ -29,9 +21,7 @@ class CategoryRetriever extends \BaseClass {
|
||||
* @return array
|
||||
*/
|
||||
function getAllCategories($heskSettings, $userContext) {
|
||||
$modsForHeskSettings = $this->modsForHeskSettingsGateway->getAllSettings($heskSettings);
|
||||
|
||||
$categories = $this->categoryGateway->getAllCategories($heskSettings, $modsForHeskSettings);
|
||||
$categories = $this->categoryGateway->getAllCategories($heskSettings);
|
||||
|
||||
foreach ($categories as $category) {
|
||||
$category->accessible = $userContext->admin ||
|
||||
|
||||
@ -1,19 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic;
|
||||
|
||||
|
||||
class DateTimeHelpers {
|
||||
static function heskDate($heskSettings, $dt = '', $isStr = true, $return_str = true) {
|
||||
|
||||
if (!$dt) {
|
||||
$dt = time();
|
||||
} elseif ($isStr) {
|
||||
$dt = strtotime($dt);
|
||||
}
|
||||
|
||||
// Return formatted date
|
||||
return $return_str ? date($heskSettings['timeformat'], $dt) : $dt;
|
||||
|
||||
}
|
||||
}
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Emails;
|
||||
|
||||
|
||||
class Addressees extends \BaseClass {
|
||||
class Addressees {
|
||||
/**
|
||||
* @var $to string[]
|
||||
*/
|
||||
@ -12,10 +12,10 @@ class Addressees extends \BaseClass {
|
||||
/**
|
||||
* @var $cc string[]|null
|
||||
*/
|
||||
public $cc = array();
|
||||
public $cc;
|
||||
|
||||
/**
|
||||
* @var $bcc string[]|null
|
||||
*/
|
||||
public $bcc = array();
|
||||
public $bcc;
|
||||
}
|
||||
@ -7,23 +7,14 @@ use BusinessLogic\Tickets\Attachment;
|
||||
use BusinessLogic\Tickets\Ticket;
|
||||
use PHPMailer;
|
||||
|
||||
class BasicEmailSender extends \BaseClass implements EmailSender {
|
||||
class BasicEmailSender implements EmailSender {
|
||||
|
||||
function sendEmail($emailBuilder, $heskSettings, $modsForHeskSettings, $sendAsHtml) {
|
||||
$toEmails = implode(',', $emailBuilder->to);
|
||||
if (preg_match("/\n|\r|\t|%0A|%0D|%08|%09/", $toEmails . $emailBuilder->subject)) {
|
||||
return false;
|
||||
}
|
||||
|
||||
$mailer = new PHPMailer();
|
||||
|
||||
if ($heskSettings['smtp']) {
|
||||
$mailer->isSMTP();
|
||||
$mailer->SMTPAuth = true;
|
||||
|
||||
//-- We'll set this explicitly below if the user has it enabled.
|
||||
$mailer->SMTPAutoTLS = false;
|
||||
|
||||
if ($heskSettings['smtp_ssl']) {
|
||||
$mailer->SMTPSecure = "ssl";
|
||||
} elseif ($heskSettings['smtp_tls']) {
|
||||
|
||||
@ -5,7 +5,7 @@ namespace BusinessLogic\Emails;
|
||||
|
||||
use BusinessLogic\Tickets\Attachment;
|
||||
|
||||
class EmailBuilder extends \BaseClass {
|
||||
class EmailBuilder {
|
||||
/**
|
||||
* @var $to string[]
|
||||
*/
|
||||
|
||||
@ -5,7 +5,7 @@ namespace BusinessLogic\Emails;
|
||||
|
||||
use BusinessLogic\Tickets\Ticket;
|
||||
|
||||
class EmailSenderHelper extends \BaseClass {
|
||||
class EmailSenderHelper {
|
||||
/**
|
||||
* @var $emailTemplateParser EmailTemplateParser
|
||||
*/
|
||||
@ -21,9 +21,7 @@ class EmailSenderHelper extends \BaseClass {
|
||||
*/
|
||||
private $mailgunEmailSender;
|
||||
|
||||
function __construct(EmailTemplateParser $emailTemplateParser,
|
||||
BasicEmailSender $basicEmailSender,
|
||||
MailgunEmailSender $mailgunEmailSender) {
|
||||
function __construct($emailTemplateParser, $basicEmailSender, $mailgunEmailSender) {
|
||||
$this->emailTemplateParser = $emailTemplateParser;
|
||||
$this->basicEmailSender = $basicEmailSender;
|
||||
$this->mailgunEmailSender = $mailgunEmailSender;
|
||||
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Emails;
|
||||
|
||||
|
||||
class EmailTemplate extends \BaseClass {
|
||||
class EmailTemplate {
|
||||
/**
|
||||
* @var $languageKey string
|
||||
*/
|
||||
|
||||
@ -3,19 +3,17 @@
|
||||
namespace BusinessLogic\Emails;
|
||||
|
||||
|
||||
use BusinessLogic\Exceptions\ApiFriendlyException;
|
||||
use BusinessLogic\Exceptions\EmailTemplateNotFoundException;
|
||||
use BusinessLogic\Exceptions\InvalidEmailTemplateException;
|
||||
use BusinessLogic\Helpers;
|
||||
use BusinessLogic\Security\UserContext;
|
||||
use BusinessLogic\Statuses\DefaultStatusForAction;
|
||||
use BusinessLogic\Tickets\Ticket;
|
||||
use Core\Constants\Priority;
|
||||
use DataAccess\Categories\CategoryGateway;
|
||||
use DataAccess\Logging\LoggingGateway;
|
||||
use DataAccess\Security\UserGateway;
|
||||
use DataAccess\Statuses\StatusGateway;
|
||||
|
||||
class EmailTemplateParser extends \BaseClass {
|
||||
class EmailTemplateParser {
|
||||
|
||||
/**
|
||||
* @var $statusGateway StatusGateway
|
||||
@ -37,21 +35,11 @@ class EmailTemplateParser extends \BaseClass {
|
||||
*/
|
||||
private $emailTemplateRetriever;
|
||||
|
||||
/**
|
||||
* @var $logger LoggingGateway
|
||||
*/
|
||||
private $logger;
|
||||
|
||||
function __construct(StatusGateway $statusGateway,
|
||||
CategoryGateway $categoryGateway,
|
||||
UserGateway $userGateway,
|
||||
EmailTemplateRetriever $emailTemplateRetriever,
|
||||
LoggingGateway $loggingGateway) {
|
||||
function __construct($statusGateway, $categoryGateway, $userGateway, $emailTemplateRetriever) {
|
||||
$this->statusGateway = $statusGateway;
|
||||
$this->categoryGateway = $categoryGateway;
|
||||
$this->userGateway = $userGateway;
|
||||
$this->emailTemplateRetriever = $emailTemplateRetriever;
|
||||
$this->logger = $loggingGateway;
|
||||
}
|
||||
|
||||
/**
|
||||
@ -62,7 +50,6 @@ class EmailTemplateParser extends \BaseClass {
|
||||
* @param $modsForHeskSettings array
|
||||
* @return ParsedEmailProperties
|
||||
* @throws InvalidEmailTemplateException
|
||||
* @throws \Exception
|
||||
*/
|
||||
function getFormattedEmailForLanguage($templateId, $languageCode, $ticket, $heskSettings, $modsForHeskSettings) {
|
||||
global $hesklang;
|
||||
@ -86,10 +73,10 @@ class EmailTemplateParser extends \BaseClass {
|
||||
}
|
||||
|
||||
if ($fullLanguageName === null) {
|
||||
throw new \BaseException("Language code {$languageCode} did not return any valid HESK languages!");
|
||||
throw new \Exception("Language code {$languageCode} did not return any valid HESK languages!");
|
||||
}
|
||||
|
||||
$subject = $this->parseSubject($subject, $ticket, $fullLanguageName, $heskSettings, $modsForHeskSettings);
|
||||
$subject = $this->parseSubject($subject, $ticket, $fullLanguageName, $heskSettings);
|
||||
$message = $this->parseMessage($template, $ticket, $fullLanguageName, $emailTemplate->forStaff, $heskSettings, $modsForHeskSettings, false);
|
||||
$htmlMessage = $this->parseMessage($htmlTemplate, $ticket, $fullLanguageName, $emailTemplate->forStaff, $heskSettings, $modsForHeskSettings, true);
|
||||
|
||||
@ -126,11 +113,11 @@ class EmailTemplateParser extends \BaseClass {
|
||||
* @return string
|
||||
* @throws \Exception if common.inc.php isn't loaded
|
||||
*/
|
||||
private function parseSubject($subjectTemplate, $ticket, $language, $heskSettings, $modsForHeskSettings) {
|
||||
private function parseSubject($subjectTemplate, $ticket, $language, $heskSettings) {
|
||||
global $hesklang;
|
||||
|
||||
if (!function_exists('hesk_msgToPlain')) {
|
||||
throw new \BaseException("common.inc.php not loaded!");
|
||||
throw new \Exception("common.inc.php not loaded!");
|
||||
}
|
||||
|
||||
if ($ticket === null) {
|
||||
@ -139,25 +126,8 @@ class EmailTemplateParser extends \BaseClass {
|
||||
|
||||
// Status name and category name
|
||||
$defaultStatus = $this->statusGateway->getStatusForDefaultAction(DefaultStatusForAction::NEW_TICKET, $heskSettings);
|
||||
|
||||
if (key_exists($language, $defaultStatus->localizedNames)) {
|
||||
$statusName = $defaultStatus->localizedNames[$language];
|
||||
} elseif (key_exists('English', $defaultStatus->localizedNames)) {
|
||||
$statusName = $defaultStatus->localizedNames['English'];
|
||||
$this->logger->logWarning('EmailTemplateParser', "No localized status found for status '{$defaultStatus->id}' and language '{$language}'. Defaulted to English.", "", new UserContext(), $heskSettings);
|
||||
} else {
|
||||
$statusName = "[ERROR: No localized status found for status '{$defaultStatus->id}']";
|
||||
$this->logger->logError('EmailTemplateParser', "No localized status found for status '{$defaultStatus->id}'", "", new UserContext(), $heskSettings);
|
||||
}
|
||||
|
||||
$categories = $this->categoryGateway->getAllCategories($heskSettings, $modsForHeskSettings);
|
||||
$category = null;
|
||||
foreach ($categories as $innerCategory) {
|
||||
if ($innerCategory->id === $ticket->categoryId) {
|
||||
$category = $innerCategory;
|
||||
break;
|
||||
}
|
||||
}
|
||||
$statusName = $defaultStatus->localizedNames[$language];
|
||||
$category = $this->categoryGateway->getAllCategories($heskSettings)[$ticket->categoryId];
|
||||
|
||||
switch ($ticket->priorityId) {
|
||||
case Priority::CRITICAL:
|
||||
@ -199,7 +169,7 @@ class EmailTemplateParser extends \BaseClass {
|
||||
global $hesklang;
|
||||
|
||||
if (!function_exists('hesk_msgToPlain')) {
|
||||
throw new \BaseException("common.inc.php not loaded!");
|
||||
throw new \Exception("common.inc.php not loaded!");
|
||||
}
|
||||
|
||||
if ($ticket === null) {
|
||||
@ -219,20 +189,8 @@ class EmailTemplateParser extends \BaseClass {
|
||||
// Status name and category name
|
||||
$defaultStatus = $this->statusGateway->getStatusForDefaultAction(DefaultStatusForAction::NEW_TICKET, $heskSettings);
|
||||
$statusName = hesk_msgToPlain($defaultStatus->localizedNames[$language]);
|
||||
|
||||
$categories = $this->categoryGateway->getAllCategories($heskSettings, $modsForHeskSettings);
|
||||
$category = null;
|
||||
foreach ($categories as $innerCategory) {
|
||||
if ($innerCategory->id === $ticket->categoryId) {
|
||||
$category = $innerCategory;
|
||||
break;
|
||||
}
|
||||
}
|
||||
|
||||
$category = hesk_msgToPlain($category->name);
|
||||
$owner = $this->userGateway->getUserById($ticket->ownerId, $heskSettings);
|
||||
|
||||
$ownerName = $owner === null ? $hesklang['unas'] : hesk_msgToPlain($owner->name);
|
||||
$category = hesk_msgToPlain($this->categoryGateway->getAllCategories($heskSettings)[$ticket->categoryId]->name);
|
||||
$owner = hesk_msgToPlain($this->userGateway->getUserById($ticket->ownerId, $heskSettings)->name);
|
||||
|
||||
switch ($ticket->priorityId) {
|
||||
case Priority::CRITICAL:
|
||||
@ -259,26 +217,14 @@ class EmailTemplateParser extends \BaseClass {
|
||||
$msg = str_replace('%%TRACK_URL%%', $trackingURL, $msg);
|
||||
$msg = str_replace('%%SITE_TITLE%%', $heskSettings['site_title'], $msg);
|
||||
$msg = str_replace('%%SITE_URL%%', $heskSettings['site_url'], $msg);
|
||||
$msg = str_replace('%%FIRST_NAME%%', Helpers::fullNameToFirstName($ticket->name), $msg);
|
||||
$msg = str_replace('%%CATEGORY%%', $category, $msg);
|
||||
$msg = str_replace('%%PRIORITY%%', $priority, $msg);
|
||||
$msg = str_replace('%%OWNER%%', $ownerName, $msg);
|
||||
$msg = str_replace('%%OWNER%%', $owner, $msg);
|
||||
$msg = str_replace('%%STATUS%%', $statusName, $msg);
|
||||
$msg = str_replace('%%EMAIL%%', implode(';', $ticket->email), $msg);
|
||||
$msg = str_replace('%%EMAIL%%', implode(';',$ticket->email), $msg);
|
||||
$msg = str_replace('%%CREATED%%', $ticket->dateCreated, $msg);
|
||||
$msg = str_replace('%%UPDATED%%', $ticket->lastChanged, $msg);
|
||||
$msg = str_replace('%%ID%%', $ticket->id, $msg);
|
||||
$msg = str_replace('%%TIME_WORKED%%', $ticket->timeWorked, $msg);
|
||||
|
||||
$lastReplyBy = '';
|
||||
// Get the last reply by
|
||||
if (!empty($ticket->lastReplier)) {
|
||||
$lastReplyBy = $ticket->lastReplier;
|
||||
} else {
|
||||
$lastReplyBy = $ticket->name;
|
||||
}
|
||||
|
||||
$msg = str_replace('%%LAST_REPLY_BY%%', $lastReplyBy, $msg);
|
||||
|
||||
/* All custom fields */
|
||||
for ($i=1; $i<=50; $i++) {
|
||||
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Emails;
|
||||
|
||||
|
||||
class EmailTemplateRetriever extends \BaseClass {
|
||||
class EmailTemplateRetriever {
|
||||
/**
|
||||
* @var $validTemplates EmailTemplate[]
|
||||
*/
|
||||
|
||||
@ -7,7 +7,7 @@ use BusinessLogic\Tickets\Attachment;
|
||||
use BusinessLogic\Tickets\Ticket;
|
||||
use Mailgun\Mailgun;
|
||||
|
||||
class MailgunEmailSender extends \BaseClass implements EmailSender {
|
||||
class MailgunEmailSender implements EmailSender {
|
||||
function sendEmail($emailBuilder, $heskSettings, $modsForHeskSettings, $sendAsHtml) {
|
||||
$mailgunArray = array();
|
||||
|
||||
@ -18,11 +18,11 @@ class MailgunEmailSender extends \BaseClass implements EmailSender {
|
||||
|
||||
$mailgunArray['to'] = implode(',', $emailBuilder->to);
|
||||
|
||||
if ($emailBuilder->cc !== null && count($emailBuilder->cc) > 0) {
|
||||
if ($emailBuilder->cc !== null) {
|
||||
$mailgunArray['cc'] = implode(',', $emailBuilder->cc);
|
||||
}
|
||||
|
||||
if ($emailBuilder->bcc !== null && count($emailBuilder->bcc) > 0) {
|
||||
if ($emailBuilder->bcc !== null) {
|
||||
$mailgunArray['bcc'] = implode(',', $emailBuilder->bcc);
|
||||
}
|
||||
|
||||
@ -55,9 +55,7 @@ class MailgunEmailSender extends \BaseClass implements EmailSender {
|
||||
}
|
||||
|
||||
private function sendMessage($mailgunArray, $attachments, $modsForHeskSettings) {
|
||||
$ssl = !defined('NO_MAILGUN_SSL');
|
||||
|
||||
$messageClient = new Mailgun($modsForHeskSettings['mailgun_api_key'], 'api.mailgun.net', 'v2', $ssl);
|
||||
$messageClient = new Mailgun($modsForHeskSettings['mailgun_api_key']);
|
||||
|
||||
$mailgunAttachments = array();
|
||||
if (count($attachments) > 0) {
|
||||
|
||||
@ -1,9 +1,15 @@
|
||||
<?php
|
||||
/**
|
||||
* Created by PhpStorm.
|
||||
* User: mkoch
|
||||
* Date: 2/28/2017
|
||||
* Time: 9:36 PM
|
||||
*/
|
||||
|
||||
namespace BusinessLogic\Emails;
|
||||
|
||||
|
||||
class ParsedEmailProperties extends \BaseClass {
|
||||
class ParsedEmailProperties {
|
||||
function __construct($subject, $message, $htmlMessage) {
|
||||
$this->subject = $subject;
|
||||
$this->message = $message;
|
||||
|
||||
@ -5,7 +5,7 @@ namespace BusinessLogic\Exceptions;
|
||||
|
||||
use Exception;
|
||||
|
||||
class ApiFriendlyException extends \BaseException {
|
||||
class ApiFriendlyException extends Exception {
|
||||
public $title;
|
||||
public $httpResponseCode;
|
||||
|
||||
|
||||
@ -4,8 +4,8 @@ namespace BusinessLogic\Exceptions;
|
||||
|
||||
class MissingAuthenticationTokenException extends ApiFriendlyException {
|
||||
function __construct() {
|
||||
parent::__construct("An 'X-Auth-Token' is required for this request",
|
||||
parent::__construct("An 'X-Auth-Token' is required for all requests",
|
||||
'Security Exception',
|
||||
401);
|
||||
400);
|
||||
}
|
||||
}
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic;
|
||||
|
||||
|
||||
class Helpers extends \BaseClass {
|
||||
class Helpers {
|
||||
static function getHeader($key) {
|
||||
$headers = getallheaders();
|
||||
|
||||
@ -26,219 +26,4 @@ class Helpers extends \BaseClass {
|
||||
? $array[$key]
|
||||
: null;
|
||||
}
|
||||
|
||||
static function boolval($val) {
|
||||
return $val == true;
|
||||
}
|
||||
|
||||
static function heskHtmlSpecialCharsDecode($in) {
|
||||
return str_replace(array('&', '<', '>', '"'), array('&', '<', '>', '"'), $in);
|
||||
}
|
||||
|
||||
static function heskMakeUrl($text, $class = '', $shortenLinks = true) {
|
||||
if (!defined('MAGIC_URL_EMAIL')) {
|
||||
define('MAGIC_URL_EMAIL', 1);
|
||||
define('MAGIC_URL_FULL', 2);
|
||||
define('MAGIC_URL_LOCAL', 3);
|
||||
define('MAGIC_URL_WWW', 4);
|
||||
}
|
||||
|
||||
$class = ($class) ? ' class="' . $class . '"' : '';
|
||||
|
||||
// matches a xxxx://aaaaa.bbb.cccc. ...
|
||||
$text = preg_replace_callback(
|
||||
'#(^|[\n\t (>.])(' . "[a-z][a-z\d+]*:/{2}(?:(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@|]+|%[\dA-F]{2})+|[0-9.]+|\[[a-z0-9.]+:[a-z0-9.]+:[a-z0-9.:]+\])(?::\d*)?(?:/(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@|]+|%[\dA-F]{2})*)*(?:\?(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@/?|]+|%[\dA-F]{2})*)?(?:\#(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@/?|]+|%[\dA-F]{2})*)?" . ')#iu',
|
||||
function($matches) use ($class, $shortenLinks) {
|
||||
return self::makeClickableCallback(MAGIC_URL_FULL, $matches[1], $matches[2], '', $class, $shortenLinks);
|
||||
},
|
||||
$text
|
||||
);
|
||||
|
||||
// matches a "www.xxxx.yyyy[/zzzz]" kinda lazy URL thing
|
||||
$text = preg_replace_callback(
|
||||
'#(^|[\n\t (>])(' . "www\.(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@|]+|%[\dA-F]{2})+(?::\d*)?(?:/(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@|]+|%[\dA-F]{2})*)*(?:\?(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@/?|]+|%[\dA-F]{2})*)?(?:\#(?:[^\p{C}\p{Z}\p{S}\p{P}\p{Nl}\p{No}\p{Me}\x{1100}-\x{115F}\x{A960}-\x{A97C}\x{1160}-\x{11A7}\x{D7B0}-\x{D7C6}\x{20D0}-\x{20FF}\x{1D100}-\x{1D1FF}\x{1D200}-\x{1D24F}\x{0640}\x{07FA}\x{302E}\x{302F}\x{3031}-\x{3035}\x{303B}]*[\x{00B7}\x{0375}\x{05F3}\x{05F4}\x{30FB}\x{002D}\x{06FD}\x{06FE}\x{0F0B}\x{3007}\x{00DF}\x{03C2}\x{200C}\x{200D}\pL0-9\-._~!$&'(*+,;=:@/?|]+|%[\dA-F]{2})*)?" . ')#iu',
|
||||
function($matches) use ($class, $shortenLinks) {
|
||||
return self::makeClickableCallback(MAGIC_URL_WWW, $matches[1], $matches[2], '', $class, $shortenLinks);
|
||||
},
|
||||
$text
|
||||
);
|
||||
|
||||
// matches an email address
|
||||
$text = preg_replace_callback(
|
||||
'/(^|[\n\t (>])(' . '((?:[\w\!\#$\%\&\'\*\+\-\/\=\?\^\`{\|\}\~]+\.)*(?:[\w\!\#$\%\'\*\+\-\/\=\?\^\`{\|\}\~]|&)+)@((((([a-z0-9]{1}[a-z0-9\-]{0,62}[a-z0-9]{1})|[a-z])\.)+[a-z]{2,63})|(\d{1,3}\.){3}\d{1,3}(\:\d{1,5})?)' . ')/iu',
|
||||
function($matches) use ($class, $shortenLinks) {
|
||||
return self::makeClickableCallback(MAGIC_URL_EMAIL, $matches[1], $matches[2], '', $class, $shortenLinks);
|
||||
},
|
||||
$text
|
||||
);
|
||||
|
||||
return $text;
|
||||
}
|
||||
|
||||
static function makeClickableCallback($type, $whitespace, $url, $relative_url, $class, $shortenLinks)
|
||||
{
|
||||
global $hesk_settings;
|
||||
|
||||
$orig_url = $url;
|
||||
$orig_relative = $relative_url;
|
||||
$append = '';
|
||||
$url = htmlspecialchars_decode($url);
|
||||
$relative_url = htmlspecialchars_decode($relative_url);
|
||||
|
||||
// make sure no HTML entities were matched
|
||||
$chars = array('<', '>', '"');
|
||||
$split = false;
|
||||
|
||||
foreach ($chars as $char) {
|
||||
$next_split = strpos($url, $char);
|
||||
if ($next_split !== false) {
|
||||
$split = ($split !== false) ? min($split, $next_split) : $next_split;
|
||||
}
|
||||
}
|
||||
|
||||
if ($split !== false) {
|
||||
// an HTML entity was found, so the URL has to end before it
|
||||
$append = substr($url, $split) . $relative_url;
|
||||
$url = substr($url, 0, $split);
|
||||
$relative_url = '';
|
||||
} else if ($relative_url) {
|
||||
// same for $relative_url
|
||||
$split = false;
|
||||
foreach ($chars as $char) {
|
||||
$next_split = strpos($relative_url, $char);
|
||||
if ($next_split !== false) {
|
||||
$split = ($split !== false) ? min($split, $next_split) : $next_split;
|
||||
}
|
||||
}
|
||||
|
||||
if ($split !== false) {
|
||||
$append = substr($relative_url, $split);
|
||||
$relative_url = substr($relative_url, 0, $split);
|
||||
}
|
||||
}
|
||||
|
||||
// if the last character of the url is a punctuation mark, exclude it from the url
|
||||
$last_char = ($relative_url) ? $relative_url[strlen($relative_url) - 1] : $url[strlen($url) - 1];
|
||||
|
||||
switch ($last_char) {
|
||||
case '.':
|
||||
case '?':
|
||||
case '!':
|
||||
case ':':
|
||||
case ',':
|
||||
$append = $last_char;
|
||||
if ($relative_url) {
|
||||
$relative_url = substr($relative_url, 0, -1);
|
||||
} else {
|
||||
$url = substr($url, 0, -1);
|
||||
}
|
||||
break;
|
||||
|
||||
// set last_char to empty here, so the variable can be used later to
|
||||
// check whether a character was removed
|
||||
default:
|
||||
$last_char = '';
|
||||
break;
|
||||
}
|
||||
|
||||
$short_url = ($hesk_settings['short_link'] && strlen($url) > 70 && $shortenLinks) ? substr($url, 0, 54) . ' ... ' . substr($url, -10) : $url;
|
||||
|
||||
switch ($type) {
|
||||
case MAGIC_URL_LOCAL:
|
||||
$tag = 'l';
|
||||
$relative_url = preg_replace('/[&?]sid=[0-9a-f]{32}$/', '', preg_replace('/([&?])sid=[0-9a-f]{32}&/', '$1', $relative_url));
|
||||
$url = $url . '/' . $relative_url;
|
||||
$text = $relative_url;
|
||||
|
||||
// this url goes to http://domain.tld/path/to/board/ which
|
||||
// would result in an empty link if treated as local so
|
||||
// don't touch it and let MAGIC_URL_FULL take care of it.
|
||||
if (!$relative_url) {
|
||||
return $whitespace . $orig_url . '/' . $orig_relative; // slash is taken away by relative url pattern
|
||||
}
|
||||
break;
|
||||
|
||||
case MAGIC_URL_FULL:
|
||||
$tag = 'm';
|
||||
$text = $short_url;
|
||||
break;
|
||||
|
||||
case MAGIC_URL_WWW:
|
||||
$tag = 'w';
|
||||
$url = 'http://' . $url;
|
||||
$text = $short_url;
|
||||
break;
|
||||
|
||||
case MAGIC_URL_EMAIL:
|
||||
$tag = 'e';
|
||||
$text = $short_url;
|
||||
$url = 'mailto:' . $url;
|
||||
break;
|
||||
}
|
||||
|
||||
$url = htmlspecialchars($url);
|
||||
$text = htmlspecialchars($text);
|
||||
$append = htmlspecialchars($append);
|
||||
|
||||
$html = "$whitespace<a href=\"$url\" target=\"blank\" $class>$text</a>$append";
|
||||
|
||||
return $html;
|
||||
} // END make_clickable_callback()
|
||||
|
||||
static function fullNameToFirstName($full_name) {
|
||||
$name_parts = explode(' ', $full_name);
|
||||
|
||||
// Only one part, return back the original
|
||||
if (count($name_parts) < 2){
|
||||
return $full_name;
|
||||
}
|
||||
|
||||
$first_name = self::heskMbStrToLower($name_parts[0]);
|
||||
|
||||
// Name prefixes without dots
|
||||
$prefixes = array('mr', 'ms', 'mrs', 'miss', 'dr', 'rev', 'fr', 'sr', 'prof', 'sir');
|
||||
|
||||
if (in_array($first_name, $prefixes) || in_array($first_name, array_map(function ($i) {return $i . '.';}, $prefixes))) {
|
||||
if(isset($name_parts[2])) {
|
||||
// Mr James Smith -> James
|
||||
$first_name = $name_parts[1];
|
||||
} else {
|
||||
// Mr Smith (no first name given)
|
||||
return $full_name;
|
||||
}
|
||||
}
|
||||
|
||||
// Detect LastName, FirstName
|
||||
if (self::heskMbSubstr($first_name, -1, 1) == ',') {
|
||||
if (count($name_parts) == 2) {
|
||||
$first_name = $name_parts[1];
|
||||
} else {
|
||||
return $full_name;
|
||||
}
|
||||
}
|
||||
|
||||
// If the first name doesn't have at least 3 chars, return the original
|
||||
if(self::heskMbStrlen($first_name) < 3) {
|
||||
return $full_name;
|
||||
}
|
||||
|
||||
// Return the name with first character uppercase
|
||||
return self::heskUcfirst($first_name);
|
||||
}
|
||||
|
||||
static function heskMbStrToLower($in) {
|
||||
return function_exists('mb_strtolower') ? mb_strtolower($in) : strtolower($in);
|
||||
}
|
||||
|
||||
static function heskMbStrlen($in) {
|
||||
return function_exists('mb_strlen') ? mb_strlen($in, 'UTF-8') : strlen($in);
|
||||
}
|
||||
|
||||
static function heskMbSubstr($in, $start, $length) {
|
||||
return function_exists('mb_substr') ? mb_substr($in, $start, $length, 'UTF-8') : substr($in, $start, $length);
|
||||
}
|
||||
|
||||
static function heskUcfirst($in) {
|
||||
return function_exists('mb_convert_case') ? mb_convert_case($in, MB_CASE_TITLE, 'UTF-8') : ucfirst($in);
|
||||
}
|
||||
}
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Navigation;
|
||||
|
||||
|
||||
class CustomNavElement extends \BaseClass {
|
||||
class CustomNavElement {
|
||||
/* @var $id int*/
|
||||
public $id;
|
||||
|
||||
|
||||
@ -6,11 +6,11 @@ namespace BusinessLogic\Navigation;
|
||||
use BusinessLogic\Exceptions\ApiFriendlyException;
|
||||
use DataAccess\Navigation\CustomNavElementGateway;
|
||||
|
||||
class CustomNavElementHandler extends \BaseClass {
|
||||
class CustomNavElementHandler {
|
||||
/* @var $customNavElementGateway CustomNavElementGateway */
|
||||
private $customNavElementGateway;
|
||||
|
||||
function __construct(CustomNavElementGateway $customNavElementGateway) {
|
||||
function __construct($customNavElementGateway) {
|
||||
$this->customNavElementGateway = $customNavElementGateway;
|
||||
}
|
||||
|
||||
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Navigation;
|
||||
|
||||
|
||||
class CustomNavElementPlace extends \BaseClass {
|
||||
class CustomNavElementPlace {
|
||||
const HOMEPAGE_BLOCK = 1;
|
||||
const CUSTOMER_NAVIGATION = 2;
|
||||
const ADMIN_NAVIGATION = 3;
|
||||
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Navigation;
|
||||
|
||||
|
||||
class Direction extends \BaseClass {
|
||||
class Direction {
|
||||
const UP = 'up';
|
||||
const DOWN = 'down';
|
||||
}
|
||||
@ -5,13 +5,13 @@ namespace BusinessLogic\Security;
|
||||
|
||||
use DataAccess\Security\BanGateway;
|
||||
|
||||
class BanRetriever extends \BaseClass {
|
||||
class BanRetriever {
|
||||
/**
|
||||
* @var BanGateway
|
||||
*/
|
||||
private $banGateway;
|
||||
|
||||
function __construct(BanGateway $banGateway) {
|
||||
function __construct($banGateway) {
|
||||
$this->banGateway = $banGateway;
|
||||
}
|
||||
|
||||
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Security;
|
||||
|
||||
|
||||
class BannedEmail extends \BaseClass {
|
||||
class BannedEmail {
|
||||
/**
|
||||
* @var int
|
||||
*/
|
||||
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Security;
|
||||
|
||||
|
||||
class BannedIp extends \BaseClass {
|
||||
class BannedIp {
|
||||
/**
|
||||
* @var int
|
||||
*/
|
||||
|
||||
@ -1,23 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\Security;
|
||||
|
||||
|
||||
class PermissionChecker extends \BaseClass {
|
||||
/**
|
||||
* @param $userContext UserContext
|
||||
* @param $permission string
|
||||
* @return bool
|
||||
*/
|
||||
function doesUserHavePermission($userContext, $permission) {
|
||||
if ($userContext->admin) {
|
||||
return true;
|
||||
}
|
||||
|
||||
if (in_array($permission, $userContext->permissions)) {
|
||||
return true;
|
||||
}
|
||||
|
||||
return false;
|
||||
}
|
||||
}
|
||||
@ -3,9 +3,7 @@
|
||||
namespace BusinessLogic\Security;
|
||||
|
||||
|
||||
use BusinessLogic\Helpers;
|
||||
|
||||
class UserContext extends \BaseClass {
|
||||
class UserContext {
|
||||
/* @var $id int */
|
||||
public $id;
|
||||
|
||||
@ -57,25 +55,6 @@ class UserContext extends \BaseClass {
|
||||
/* @var $active bool */
|
||||
public $active;
|
||||
|
||||
function isAnonymousUser() {
|
||||
return $this->id === -1;
|
||||
}
|
||||
|
||||
static function buildAnonymousUser() {
|
||||
$userContext = new UserContext();
|
||||
$userContext->id = -1;
|
||||
$userContext->username = "API - ANONYMOUS USER"; // Usernames can't have spaces, so no one will take this username
|
||||
$userContext->admin = false;
|
||||
$userContext->name = "ANONYMOUS USER";
|
||||
$userContext->email = "anonymous-user@example.com";
|
||||
$userContext->categories = array();
|
||||
$userContext->permissions = array();
|
||||
$userContext->autoAssign = false;
|
||||
$userContext->active = true;
|
||||
|
||||
return $userContext;
|
||||
}
|
||||
|
||||
/**
|
||||
* Builds a user context based on the current session. **The session must be active!**
|
||||
* @param $dataRow array the $_SESSION superglobal or the hesk_users result set
|
||||
@ -85,7 +64,7 @@ class UserContext extends \BaseClass {
|
||||
$userContext = new UserContext();
|
||||
$userContext->id = intval($dataRow['id']);
|
||||
$userContext->username = $dataRow['user'];
|
||||
$userContext->admin = Helpers::boolval($dataRow['isadmin']);
|
||||
$userContext->admin = boolval($dataRow['isadmin']);
|
||||
$userContext->name = $dataRow['name'];
|
||||
$userContext->email = $dataRow['email'];
|
||||
$userContext->signature = $dataRow['signature'];
|
||||
@ -96,34 +75,34 @@ class UserContext extends \BaseClass {
|
||||
$userContext->categories = explode(',', $dataRow['categories']);
|
||||
}
|
||||
$userContext->permissions = explode(',', $dataRow['heskprivileges']);
|
||||
$userContext->autoAssign = Helpers::boolval($dataRow['autoassign']);
|
||||
$userContext->autoAssign = boolval($dataRow['autoassign']);
|
||||
$userContext->ratingNegative = intval($dataRow['ratingneg']);
|
||||
$userContext->ratingPositive = intval($dataRow['ratingpos']);
|
||||
$userContext->rating = floatval($dataRow['rating']);
|
||||
$userContext->totalNumberOfReplies = intval($dataRow['replies']);
|
||||
$userContext->active = Helpers::boolval($dataRow['active']);
|
||||
$userContext->active = boolval($dataRow['active']);
|
||||
|
||||
$preferences = new UserContextPreferences();
|
||||
$preferences->afterReply = intval($dataRow['afterreply']);
|
||||
$preferences->autoStartTimeWorked = Helpers::boolval($dataRow['autostart']);
|
||||
$preferences->autoStartTimeWorked = boolval($dataRow['autostart']);
|
||||
$preferences->autoreload = intval($dataRow['autoreload']);
|
||||
$preferences->defaultNotifyCustomerNewTicket = Helpers::boolval($dataRow['notify_customer_new']);
|
||||
$preferences->defaultNotifyCustomerReply = Helpers::boolval($dataRow['notify_customer_reply']);
|
||||
$preferences->showSuggestedKnowledgebaseArticles = Helpers::boolval($dataRow['show_suggested']);
|
||||
$preferences->defaultNotifyCustomerNewTicket = boolval($dataRow['notify_customer_new']);
|
||||
$preferences->defaultNotifyCustomerReply = boolval($dataRow['notify_customer_reply']);
|
||||
$preferences->showSuggestedKnowledgebaseArticles = boolval($dataRow['show_suggested']);
|
||||
$preferences->defaultCalendarView = intval($dataRow['default_calendar_view']);
|
||||
$preferences->defaultTicketView = $dataRow['default_list'];
|
||||
$userContext->preferences = $preferences;
|
||||
|
||||
$notifications = new UserContextNotifications();
|
||||
$notifications->newUnassigned = Helpers::boolval($dataRow['notify_new_unassigned']);
|
||||
$notifications->newAssignedToMe = Helpers::boolval($dataRow['notify_new_my']);
|
||||
$notifications->replyUnassigned = Helpers::boolval($dataRow['notify_reply_unassigned']);
|
||||
$notifications->replyToMe = Helpers::boolval($dataRow['notify_reply_my']);
|
||||
$notifications->ticketAssignedToMe = Helpers::boolval($dataRow['notify_assigned']);
|
||||
$notifications->privateMessage = Helpers::boolval($dataRow['notify_pm']);
|
||||
$notifications->noteOnTicketAssignedToMe = Helpers::boolval($dataRow['notify_note']);
|
||||
$notifications->noteOnTicketNotAssignedToMe = Helpers::boolval($dataRow['notify_note_unassigned']);
|
||||
$notifications->overdueTicketUnassigned = Helpers::boolval($dataRow['notify_overdue_unassigned']);
|
||||
$notifications->newUnassigned = boolval($dataRow['notify_new_unassigned']);
|
||||
$notifications->newAssignedToMe = boolval($dataRow['notify_new_my']);
|
||||
$notifications->replyUnassigned = boolval($dataRow['notify_reply_unassigned']);
|
||||
$notifications->replyToMe = boolval($dataRow['notify_reply_my']);
|
||||
$notifications->ticketAssignedToMe = boolval($dataRow['notify_assigned']);
|
||||
$notifications->privateMessage = boolval($dataRow['notify_pm']);
|
||||
$notifications->noteOnTicketAssignedToMe = boolval($dataRow['notify_note']);
|
||||
$notifications->noteOnTicketNotAssignedToMe = boolval($dataRow['notify_note_unassigned']);
|
||||
$notifications->overdueTicketUnassigned = boolval($dataRow['notify_overdue_unassigned']);
|
||||
$userContext->notificationSettings = $notifications;
|
||||
|
||||
return $userContext;
|
||||
|
||||
@ -8,13 +8,13 @@ use BusinessLogic\Exceptions\MissingAuthenticationTokenException;
|
||||
use BusinessLogic\Helpers;
|
||||
use DataAccess\Security\UserGateway;
|
||||
|
||||
class UserContextBuilder extends \BaseClass {
|
||||
class UserContextBuilder {
|
||||
/**
|
||||
* @var UserGateway
|
||||
*/
|
||||
private $userGateway;
|
||||
|
||||
function __construct(UserGateway $userGateway) {
|
||||
function __construct($userGateway) {
|
||||
$this->userGateway = $userGateway;
|
||||
}
|
||||
|
||||
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Security;
|
||||
|
||||
|
||||
class UserContextNotifications extends \BaseClass {
|
||||
class UserContextNotifications {
|
||||
public $newUnassigned;
|
||||
public $newAssignedToMe;
|
||||
public $replyUnassigned;
|
||||
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Security;
|
||||
|
||||
|
||||
class UserContextPreferences extends \BaseClass {
|
||||
class UserContextPreferences {
|
||||
public $afterReply;
|
||||
public $autoStartTimeWorked;
|
||||
public $autoreload;
|
||||
|
||||
@ -9,15 +9,9 @@
|
||||
namespace BusinessLogic\Security;
|
||||
|
||||
|
||||
class UserPrivilege extends \BaseClass {
|
||||
class UserPrivilege {
|
||||
const CAN_VIEW_TICKETS = 'can_view_tickets';
|
||||
const CAN_REPLY_TO_TICKETS = 'can_reply_tickets';
|
||||
const CAN_EDIT_TICKETS = 'can_edit_tickets';
|
||||
const CAN_DELETE_TICKETS = 'can_del_tickets';
|
||||
const CAN_MANAGE_CATEGORIES = 'can_man_cat';
|
||||
const CAN_VIEW_ASSIGNED_TO_OTHER = 'can_view_ass_others';
|
||||
const CAN_VIEW_UNASSIGNED = 'can_view_unassigned';
|
||||
const CAN_VIEW_ASSIGNED_BY_ME = 'can_view_ass_by';
|
||||
const CAN_MANAGE_SERVICE_MESSAGES = 'can_service_msg';
|
||||
const CAN_CHANGE_DUE_DATE = 'can_change_due_date';
|
||||
}
|
||||
@ -6,11 +6,11 @@ namespace BusinessLogic\Security;
|
||||
use BusinessLogic\Tickets\Ticket;
|
||||
use DataAccess\Security\UserGateway;
|
||||
|
||||
class UserToTicketChecker extends \BaseClass {
|
||||
class UserToTicketChecker {
|
||||
/* @var $userGateway UserGateway */
|
||||
private $userGateway;
|
||||
|
||||
function __construct(UserGateway $userGateway) {
|
||||
function __construct($userGateway) {
|
||||
$this->userGateway = $userGateway;
|
||||
}
|
||||
|
||||
@ -27,18 +27,13 @@ class UserToTicketChecker extends \BaseClass {
|
||||
return true;
|
||||
}
|
||||
|
||||
if (in_array(UserPrivilege::CAN_VIEW_ASSIGNED_BY_ME, $user->permissions) &&
|
||||
$ticket->assignedBy === $user->id) {
|
||||
return true;
|
||||
}
|
||||
|
||||
if (!in_array($ticket->categoryId, $user->categories)) {
|
||||
return false;
|
||||
}
|
||||
|
||||
$categoryManager = $this->userGateway->getManagerForCategory($ticket->categoryId, $heskSettings);
|
||||
|
||||
if ($categoryManager !== null && $user->id === $categoryManager->id) {
|
||||
$categoryManagerId = $this->userGateway->getManagerForCategory($ticket->categoryId, $heskSettings);
|
||||
|
||||
if ($user->id === $categoryManagerId) {
|
||||
return true;
|
||||
}
|
||||
|
||||
|
||||
@ -1,12 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\ServiceMessages;
|
||||
|
||||
|
||||
class GetServiceMessagesFilter {
|
||||
/* @var $includeStaffServiceMessages bool */
|
||||
public $includeStaffServiceMessages = true;
|
||||
|
||||
/* @var $includeDrafts bool */
|
||||
public $includeDrafts = true;
|
||||
}
|
||||
@ -1,39 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\ServiceMessages;
|
||||
|
||||
|
||||
class ServiceMessage extends \BaseClass {
|
||||
/* @var $id int */
|
||||
public $id;
|
||||
|
||||
/* @var $dateCreated string */
|
||||
public $dateCreated;
|
||||
|
||||
/* @var $createdBy int */
|
||||
public $createdBy;
|
||||
|
||||
/* @var $title string */
|
||||
public $title;
|
||||
|
||||
/* @var $message string */
|
||||
public $message;
|
||||
|
||||
/* @var $style string */
|
||||
public $style;
|
||||
|
||||
/* @var $published bool */
|
||||
public $published;
|
||||
|
||||
/* @var $order int */
|
||||
public $order;
|
||||
|
||||
/* @var $icon string */
|
||||
public $icon;
|
||||
|
||||
/* @var $locations string[] */
|
||||
public $locations;
|
||||
|
||||
/* @var $language string */
|
||||
public $language;
|
||||
}
|
||||
@ -1,164 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\ServiceMessages;
|
||||
|
||||
|
||||
// TODO Test
|
||||
use BusinessLogic\Exceptions\ValidationException;
|
||||
use BusinessLogic\Navigation\Direction;
|
||||
use BusinessLogic\ValidationModel;
|
||||
use DataAccess\ServiceMessages\ServiceMessagesGateway;
|
||||
|
||||
class ServiceMessageHandler extends \BaseClass {
|
||||
/* @var $serviceMessageGateway ServiceMessagesGateway */
|
||||
private $serviceMessageGateway;
|
||||
|
||||
function __construct(ServiceMessagesGateway $serviceMessagesGateway) {
|
||||
$this->serviceMessageGateway = $serviceMessagesGateway;
|
||||
}
|
||||
|
||||
function createServiceMessage($serviceMessage, $heskSettings) {
|
||||
$this->validate($serviceMessage, $heskSettings);
|
||||
|
||||
if ($serviceMessage->icon === null) {
|
||||
switch ($serviceMessage->style) {
|
||||
case ServiceMessageStyle::NONE:
|
||||
$serviceMessage->icon = '';
|
||||
break;
|
||||
case ServiceMessageStyle::INFO:
|
||||
$serviceMessage->icon = 'fa fa-comment';
|
||||
break;
|
||||
case ServiceMessageStyle::NOTICE:
|
||||
$serviceMessage->icon = 'fa fa-exclamation-triangle';
|
||||
break;
|
||||
case ServiceMessageStyle::ERROR:
|
||||
$serviceMessage->icon = 'fa fa-times-circle';
|
||||
break;
|
||||
case ServiceMessageStyle::SUCCESS:
|
||||
$serviceMessage->icon = 'fa fa-check-circle';
|
||||
break;
|
||||
}
|
||||
}
|
||||
|
||||
return $this->serviceMessageGateway->createServiceMessage($serviceMessage, $heskSettings);
|
||||
}
|
||||
|
||||
function getServiceMessages($heskSettings, $searchFilter) {
|
||||
return $this->serviceMessageGateway->getServiceMessages($heskSettings, $searchFilter);
|
||||
}
|
||||
|
||||
function editServiceMessage($serviceMessage, $heskSettings) {
|
||||
$this->validate($serviceMessage, $heskSettings, false);
|
||||
|
||||
if ($serviceMessage->icon === null) {
|
||||
switch ($serviceMessage->style) {
|
||||
case ServiceMessageStyle::NONE:
|
||||
$serviceMessage->icon = '';
|
||||
break;
|
||||
case ServiceMessageStyle::INFO:
|
||||
$serviceMessage->icon = 'fa fa-comment';
|
||||
break;
|
||||
case ServiceMessageStyle::NOTICE:
|
||||
$serviceMessage->icon = 'fa fa-exclamation-triangle';
|
||||
break;
|
||||
case ServiceMessageStyle::ERROR:
|
||||
$serviceMessage->icon = 'fa fa-times-circle';
|
||||
break;
|
||||
case ServiceMessageStyle::SUCCESS:
|
||||
$serviceMessage->icon = 'fa fa-check-circle';
|
||||
break;
|
||||
}
|
||||
}
|
||||
|
||||
return $this->serviceMessageGateway->updateServiceMessage($serviceMessage, $heskSettings);
|
||||
}
|
||||
|
||||
function deleteServiceMessage($id, $heskSettings) {
|
||||
$this->serviceMessageGateway->deleteServiceMessage($id, $heskSettings);
|
||||
}
|
||||
|
||||
function sortServiceMessage($id, $direction, $heskSettings) {
|
||||
$serviceMessages = $this->serviceMessageGateway->getServiceMessages($heskSettings, new GetServiceMessagesFilter());
|
||||
$serviceMessage = null;
|
||||
foreach ($serviceMessages as $innerServiceMessage) {
|
||||
if (intval($innerServiceMessage->id) === intval($id)) {
|
||||
$serviceMessage = $innerServiceMessage;
|
||||
break;
|
||||
}
|
||||
}
|
||||
|
||||
if ($serviceMessage === null) {
|
||||
throw new \BaseException("Could not find service message with ID {$id}!");
|
||||
}
|
||||
|
||||
if ($direction === Direction::UP) {
|
||||
$serviceMessage->order -= 15;
|
||||
} else {
|
||||
$serviceMessage->order += 15;
|
||||
}
|
||||
|
||||
$this->serviceMessageGateway->updateServiceMessage($serviceMessage, $heskSettings);
|
||||
$this->serviceMessageGateway->resortAllServiceMessages($heskSettings);
|
||||
}
|
||||
|
||||
/**
|
||||
* @param $serviceMessage ServiceMessage
|
||||
* @param bool $isNew
|
||||
* @throws ValidationException
|
||||
*/
|
||||
private function validate($serviceMessage, $heskSettings, $isNew = true) {
|
||||
$validationModel = new ValidationModel();
|
||||
if ($isNew && $serviceMessage->createdBy < 1) {
|
||||
$validationModel->errorKeys[] = 'MISSING_CREATOR';
|
||||
}
|
||||
|
||||
if ($serviceMessage->message === null || trim($serviceMessage->message) === '') {
|
||||
$validationModel->errorKeys[] = 'MISSING_MESSAGE';
|
||||
} else {
|
||||
$htmlPurifier = new \HeskHTMLPurifier($heskSettings['cache_dir']);
|
||||
$serviceMessage->message = $htmlPurifier->heskPurify($serviceMessage->message);
|
||||
}
|
||||
if ($serviceMessage->language === null || trim($serviceMessage->language) === '') {
|
||||
$validationModel->errorKeys[] = 'MISSING_LANGUAGE';
|
||||
}
|
||||
|
||||
$languageFound = false;
|
||||
foreach ($heskSettings['languages'] as $key => $value) {
|
||||
if ($value['folder'] === $serviceMessage->language || $serviceMessage->language === 'ALL') {
|
||||
$languageFound = true;
|
||||
break;
|
||||
}
|
||||
}
|
||||
if (!$languageFound && !in_array('MISSING_LANGUAGE', $validationModel->errorKeys)) {
|
||||
$validationModel->errorKeys[] = 'LANGUAGE_NOT_INSTALLED';
|
||||
}
|
||||
|
||||
if ($serviceMessage->title === null || trim($serviceMessage->title) === '') {
|
||||
$validationModel->errorKeys[] = 'MISSING_TITLE';
|
||||
}
|
||||
if ($serviceMessage->style === null || trim($serviceMessage->style) === '') {
|
||||
$validationModel->errorKeys[] = 'MISSING_STYLE';
|
||||
}
|
||||
try {
|
||||
ServiceMessageStyle::getIdForStyle($serviceMessage->style);
|
||||
} catch (\Exception $e) {
|
||||
$validationModel->errorKeys[] = 'INVALID_STYLE';
|
||||
}
|
||||
if ($serviceMessage->locations === null || count($serviceMessage->locations) === 0) {
|
||||
$validationModel->errorKeys[] = 'MISSING_LOCATIONS';
|
||||
} else {
|
||||
$locations = ServiceMessageLocation::getAll();
|
||||
foreach ($serviceMessage->locations as $location) {
|
||||
if (!in_array($location, $locations)) {
|
||||
$validationModel->errorKeys[] = 'INVALID_LOCATION';
|
||||
break;
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if (count($validationModel->errorKeys) > 0) {
|
||||
// Validation failed
|
||||
throw new ValidationException($validationModel);
|
||||
}
|
||||
}
|
||||
}
|
||||
@ -1,34 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\ServiceMessages;
|
||||
|
||||
|
||||
class ServiceMessageLocation {
|
||||
const CUSTOMER_HOME = 'CUSTOMER_HOME';
|
||||
const CUSTOMER_KB_HOME = 'CUSTOMER_KB_HOME';
|
||||
const CUSTOMER_VIEW_KB_ARTICLE = 'CUSTOMER_VIEW_KB_ARTICLE';
|
||||
const CUSTOMER_SUBMIT_TICKET = 'CUSTOMER_SUBMIT_TICKET';
|
||||
const CUSTOMER_VIEW_TICKET = 'CUSTOMER_VIEW_TICKET';
|
||||
const STAFF_LOGIN = 'STAFF_LOGIN';
|
||||
const STAFF_HOME = 'STAFF_HOME';
|
||||
const STAFF_KB_HOME = 'STAFF_KB_HOME';
|
||||
const STAFF_VIEW_KB_ARTICLE = 'STAFF_VIEW_KB_ARTICLE';
|
||||
const STAFF_SUBMIT_TICKET = 'STAFF_SUBMIT_TICKET';
|
||||
const STAFF_VIEW_TICKET = 'STAFF_VIEW_TICKET';
|
||||
|
||||
static function getAll() {
|
||||
return array(
|
||||
self::CUSTOMER_HOME,
|
||||
self::CUSTOMER_KB_HOME,
|
||||
self::CUSTOMER_VIEW_KB_ARTICLE,
|
||||
self::CUSTOMER_SUBMIT_TICKET,
|
||||
self::CUSTOMER_VIEW_TICKET,
|
||||
self::STAFF_LOGIN,
|
||||
self::STAFF_HOME,
|
||||
self::STAFF_KB_HOME,
|
||||
self::STAFF_VIEW_KB_ARTICLE,
|
||||
self::STAFF_SUBMIT_TICKET,
|
||||
self::STAFF_VIEW_TICKET,
|
||||
);
|
||||
}
|
||||
}
|
||||
@ -1,44 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\ServiceMessages;
|
||||
|
||||
|
||||
class ServiceMessageStyle {
|
||||
const NONE = 'NONE'; // 0
|
||||
const SUCCESS = 'SUCCESS'; // 1
|
||||
const INFO = 'INFO'; // 2
|
||||
const NOTICE = 'NOTICE'; // 3
|
||||
const ERROR = 'ERROR'; // 4
|
||||
|
||||
static function getStyleById($id) {
|
||||
$styles = array(
|
||||
0 => self::NONE,
|
||||
1 => self::SUCCESS,
|
||||
2 => self::INFO,
|
||||
3 => self::NOTICE,
|
||||
4 => self::ERROR
|
||||
);
|
||||
|
||||
if (!isset($styles[$id])) {
|
||||
throw new \Exception("Style {$id} is not a valid service message style.");
|
||||
}
|
||||
|
||||
return $styles[$id];
|
||||
}
|
||||
|
||||
static function getIdForStyle($style) {
|
||||
$styles = array(
|
||||
self::NONE => 0,
|
||||
self::SUCCESS => 1,
|
||||
self::INFO => 2,
|
||||
self::NOTICE => 3,
|
||||
self::ERROR => 4
|
||||
);
|
||||
|
||||
if (!isset($styles[$style])) {
|
||||
throw new \Exception("Style {$style} is not a valid service message style.");
|
||||
}
|
||||
|
||||
return $styles[$style];
|
||||
}
|
||||
}
|
||||
@ -5,11 +5,11 @@ namespace BusinessLogic\Settings;
|
||||
|
||||
use DataAccess\Settings\ModsForHeskSettingsGateway;
|
||||
|
||||
class ApiChecker extends \BaseClass {
|
||||
class ApiChecker {
|
||||
/* @var $modsForHeskSettingsGateway ModsForHeskSettingsGateway */
|
||||
private $modsForHeskSettingsGateway;
|
||||
|
||||
function __construct(ModsForHeskSettingsGateway $modsForHeskSettingsGateway) {
|
||||
function __construct($modsForHeskSettingsGateway) {
|
||||
$this->modsForHeskSettingsGateway = $modsForHeskSettingsGateway;
|
||||
}
|
||||
|
||||
|
||||
@ -5,11 +5,11 @@ namespace BusinessLogic\Settings;
|
||||
// TODO Test!
|
||||
use DataAccess\Settings\ModsForHeskSettingsGateway;
|
||||
|
||||
class SettingsRetriever extends \BaseClass {
|
||||
class SettingsRetriever {
|
||||
/* @var $modsForHeskSettingsGateway ModsForHeskSettingsGateway */
|
||||
private $modsForHeskSettingsGateway;
|
||||
|
||||
function __construct(ModsForHeskSettingsGateway $modsForHeskSettingsGateway) {
|
||||
function __construct($modsForHeskSettingsGateway) {
|
||||
$this->modsForHeskSettingsGateway = $modsForHeskSettingsGateway;
|
||||
}
|
||||
|
||||
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Statuses;
|
||||
|
||||
|
||||
class Closable extends \BaseClass {
|
||||
class Closable {
|
||||
const YES = "yes";
|
||||
const STAFF_ONLY = "sonly";
|
||||
const CUSTOMERS_ONLY = "conly";
|
||||
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Statuses;
|
||||
|
||||
|
||||
class DefaultStatusForAction extends \BaseClass {
|
||||
class DefaultStatusForAction {
|
||||
const NEW_TICKET = "IsNewTicketStatus";
|
||||
const CLOSED_STATUS = "IsClosed";
|
||||
const CLOSED_BY_CLIENT = "IsClosedByClient";
|
||||
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Statuses;
|
||||
|
||||
|
||||
class Status extends \BaseClass {
|
||||
class Status {
|
||||
static function fromDatabase($row, $languageRs) {
|
||||
$status = new Status();
|
||||
$status->id = intval($row['ID']);
|
||||
|
||||
@ -6,11 +6,11 @@ namespace BusinessLogic\Statuses;
|
||||
use DataAccess\Statuses\StatusGateway;
|
||||
|
||||
// TODO Test!
|
||||
class StatusRetriever extends \BaseClass {
|
||||
class StatusRetriever {
|
||||
/* @var $statusGateway StatusGateway */
|
||||
private $statusGateway;
|
||||
|
||||
function __construct(StatusGateway $statusGateway) {
|
||||
function __construct($statusGateway) {
|
||||
$this->statusGateway = $statusGateway;
|
||||
}
|
||||
|
||||
|
||||
@ -3,7 +3,7 @@
|
||||
namespace BusinessLogic\Tickets;
|
||||
|
||||
|
||||
class Attachment extends \BaseClass {
|
||||
class Attachment {
|
||||
/**
|
||||
* @var int
|
||||
*/
|
||||
|
||||
@ -1,24 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\Tickets;
|
||||
|
||||
|
||||
class AuditTrail extends \BaseClass {
|
||||
/* @var $id int */
|
||||
public $id;
|
||||
|
||||
/* @var $entityId int */
|
||||
public $entityId;
|
||||
|
||||
/* @var $entityType string */
|
||||
public $entityType;
|
||||
|
||||
/* @var $languageKey string */
|
||||
public $languageKey;
|
||||
|
||||
/* @var $date string */
|
||||
public $date;
|
||||
|
||||
/* @var $replacementValues string[] */
|
||||
public $replacementValues;
|
||||
}
|
||||
@ -1,9 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\Tickets;
|
||||
|
||||
|
||||
class AuditTrailEntityType extends \BaseClass {
|
||||
const TICKET = 'TICKET';
|
||||
const CALENDAR_EVENT = 'CALENDAR_EVENT';
|
||||
}
|
||||
@ -1,9 +0,0 @@
|
||||
<?php
|
||||
|
||||
namespace BusinessLogic\Tickets;
|
||||
|
||||
|
||||
class AuditTrailEvent extends \BaseClass {
|
||||
const DUE_DATE_REMOVED = 'audit_due_date_removed';
|
||||
const DUE_DATE_CHANGED = 'audit_due_date_changed';
|
||||
}
|
||||
@ -8,15 +8,14 @@ use BusinessLogic\Security\UserPrivilege;
|
||||
use DataAccess\Categories\CategoryGateway;
|
||||
use DataAccess\Security\UserGateway;
|
||||
|
||||
class Autoassigner extends \BaseClass {
|
||||
class Autoassigner {
|
||||
/* @var $categoryGateway CategoryGateway */
|
||||
private $categoryGateway;
|
||||
|
||||
/* @var $userGateway UserGateway */
|
||||
private $userGateway;
|
||||
|
||||
function __construct(CategoryGateway $categoryGateway,
|
||||
UserGateway $userGateway) {
|
||||
function __construct($categoryGateway, $userGateway) {
|
||||
$this->categoryGateway = $categoryGateway;
|
||||
$this->userGateway = $userGateway;
|
||||
}
|
||||
|
||||
Some files were not shown because too many files have changed in this diff Show More
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Reference in New Issue
Block a user