3) { hesk_process_messages($hesklang['inpr'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE'); } $options = array( 0 => ''.$hesklang['critical'].'', 1 => ''.$hesklang['high'].'', 2 => ''.$hesklang['medium'].'', 3 => $hesklang['low'] ); $revision = sprintf($hesklang['thist8'],hesk_date(),$options[$priority],$_SESSION['name'].' ('.$_SESSION['user'].')'); hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `priority`='{$priority}', `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."'"); if (hesk_dbAffectedRows() != 1) { hesk_process_messages($hesklang['inpr'],'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'NOTICE'); } hesk_process_messages(sprintf($hesklang['chpri2'],$options[$priority]),'admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999),'SUCCESS'); ?>