`1` - Ticket opened by customer
* @apiSuccess {Integer} firstreplyby `0` - First reply by staff
`1` - First reply by customer
* @apiSuccess {Integer} closedby `0` - Ticket closed by staff
`1` - Ticket closed by customer
* @apiSuccess {Integer} replies Total number of replies to ticket
* @apiSuccess {Integer} staffreplies Total number of replies to ticket from staff
* @apiSuccess {Integer} owner The user ID of the ticket owner
* @apiSuccess {String} time_worked The total time worked on the ticket, in `hh:mm:ss`
* @apiSuccess {Integer} lastreplier `0` - Last reply by staff
`1` - Last reply by customer
* @apiSuccess {Integer} replierid The user ID of the staff that last replied to the ticket, or `0` if the last reply was made by the customer
* @apiSuccess {Boolean} archive `true` if the ticket is tagged
`false` otherwise
* @apiSuccess {Boolean} locked `true` if the ticket is locked
`false` otherwise
* @apiSuccess {Binary[]} attachments Array of attachments, in base-64 encoded binary
* @apiSuccess {Integer[]} merged Array of merged ticket IDs
* @apiSuccess {String} history HTML markup of the entire "Audit Trail" section
* @apiSuccess {String} custom1-20 Custom fields 1-20's values.
* @apiSuccess {Integer} parent The ID of the ticket linked to this ticket
* @apiSuccess {String} latitude The latitudinal coordinate of the user's location, or one of the corresponding error codes.
* @apiSuccess {String} longitude The longitudinal coordinate of the user's location, or one of the corresponding error codes.
* @apiSuccess {Boolean} html `true` if the ticket was created with HTML encoding
`false` otherwise
* @apiSuccess {String} user_agent The user agent of the user who submitted the ticket
* @apiSuccess {Integer} screen_resolution_width The width of the screen resolution of the user who submitted the ticket
* @apiSuccess {Integer} screen_resolution_height The height of the screen resolution of the user who submitted the ticket
*
* @apiSuccessExample {json} Success-Response:
* HTTP/1.1 200 OK
* {
* "id": 22,
* "trackid": "EVL-RRL-DUBG",
* "name": "Test",
* "email": "",
* "category": 1,
* "priority": 3,
* "subject": "test",
* "message": "test",
* "dt": "2014-12-28 00:57:26",
* "lastchange": "2015-03-08 23:38:59",
* "firstreply": "2015-01-17 10:21:16",
* "closedat": "2015-01-17 15:39:12",
* "articles": null,
* "ip": "::1",
* "language": null,
* "status": 3,
* "openedby": 0,
* "firstreplyby": "1",
* "closedby": "1",
* "replies": "11",
* "staffreplies": "10",
* "owner": "1",
* "time_worked": "00:05:07",
* "lastreplier": 1,
* "replierid": 1,
* "archive": true,
* "locked": true,
* "attachments": "",
* "merged": "",
* "history": "2014-12-28 06:57:28 | ticket created by Your name (mkoch)2014-12-31 21:00:59 | closed by Your name (mkoch)2014-12-31 21:01:05 | status changed to Waiting reply by Your name (mkoch)2014-12-31 21:01:58 | closed by Your name (mkoch)2015-01-17 16:21:18 | closed by Your name (mkoch)2015-01-17 16:21:31 | closed by Your name (mkoch)2015-01-17 16:22:05 | closed by Your name (mkoch)2015-01-17 16:24:06 | status changed to by Your name (mkoch)2015-01-17 16:25:40 | status changed to On Hold by Your name (mkoch)2015-01-17 16:25:53 | status changed to In Progress by Your name (mkoch)2015-01-17 21:39:11 | locked by Your name (mkoch)",
* "custom1": "1420671600",
* "custom2": "",
* "custom3": "",
* "custom4": "",
* "custom5": "",
* "custom6": "",
* "custom7": "",
* "custom8": "",
* "custom9": "",
* "custom10": "",
* "custom11": "",
* "custom12": "",
* "custom13": "",
* "custom14": "",
* "custom15": "",
* "custom16": "",
* "custom17": "",
* "custom18": "",
* "custom19": "",
* "custom20": "",
* "parent": null,
* "latitude": "E-0",
* "longitude": "E-0",
* "html": false,
* "user_agent": null,
* "screen_resolution_width": null,
* "screen_resolution_height": null
* }
*
* @apiError (noTokenProvided) 400 No `X-Auth-Token` was provided where it is required
* @apiError (invalidXAuthToken) 401 The `X-Auth-Token` provided was invalid
*/
if ($request_method == 'GET') {
$token = get_header('X-Auth-Token');
try {
get_user_for_token($token, $hesk_settings);
} catch (AccessException $e) {
return http_response_code($e->getCode());
}
if (isset($_GET['id'])) {
$results = get_ticket_for_id($hesk_settings, $_GET['id']);
} elseif (isset($_GET['trackid'])) {
$results = get_ticket_by_tracking_id($hesk_settings, $_GET['trackid']);
} else {
$results = get_ticket_for_id($hesk_settings);
}
if ($results == NULL) {
return http_response_code(404);
}
return output($results);
}
return http_response_code(405);