init(); $rs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets` WHERE `id` = " . intval($id)); $row = hesk_dbFetchAssoc($rs); $linkedTicketsRs = hesk_dbQuery("SELECT * FROM `hesk_tickets` WHERE `parent` = " . intval($id)); $ticket = Ticket::fromDatabaseRow($row, $linkedTicketsRs, $heskSettings); $this->close(); return $ticket; } function getTicketsByEmail($emailAddress, $heskSettings) { $rs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets` WHERE `email` = '" . hesk_dbEscape($emailAddress) . "'"); $tickets = array(); while ($row = hesk_dbFetchAssoc($rs)) { $ticket = new Ticket(); } } }