145 lines
5.4 KiB
PHP
145 lines
5.4 KiB
PHP
<?php
|
|
|
|
require(__DIR__ . '/../models/ticket.php');
|
|
|
|
|
|
class TicketRepository {
|
|
|
|
private function __construct() {
|
|
}
|
|
|
|
public static function getTicketForId($id, $settings) {
|
|
$connection = new mysqli($settings['db_host'], $settings['db_user'], $settings['db_pass'], $settings['db_name']);
|
|
|
|
if ($connection->connect_error)
|
|
{
|
|
return ('An error occurred when establishing a connection to the database.');
|
|
}
|
|
|
|
$sql = self::getDefaultSql($settings).
|
|
'WHERE T.id = '.$id;
|
|
$results = $connection->query($sql);
|
|
|
|
//-- There will only ever be one result, as ID is the primary key on the tickets table.
|
|
$result = $results->fetch_assoc();
|
|
$connection->close();
|
|
return self::generateTicketModel($result);
|
|
}
|
|
|
|
private static function generateTicketModel($result) {
|
|
$ticket = new Ticket();
|
|
|
|
settype($result['id'], 'int');
|
|
$ticket->id = $result['id'];
|
|
|
|
$ticket->trackingId = $result['trackid'];
|
|
$ticket->name = $result['ContactName'];
|
|
$ticket->email = $result['email'];
|
|
|
|
settype($result['category'], 'int');
|
|
$ticket->category = $result['category'];
|
|
|
|
settype($result['priority'], 'int');
|
|
$ticket->priority = $result['priority'];
|
|
|
|
$ticket->subject = $result['subject'];
|
|
$ticket->message = $result['message'];
|
|
|
|
//-- Convert these to times so the receiver can use whatever format they want to display the date/time without extra work.
|
|
$ticket->dateCreated = strtotime($result['dt']);
|
|
$ticket->dateModified = strtotime($result['lastchange']);
|
|
$ticket->ip = $result['ip'];
|
|
$ticket->language = $result['language'];
|
|
|
|
settype($result['status'], 'int');
|
|
$ticket->status = $result['status'];
|
|
|
|
settype($result['owner'], 'int');
|
|
$ticket->owner = $result['owner'];
|
|
|
|
$ticket->timeWorked = $result['time_worked'];
|
|
|
|
settype($result['lastreplier'], 'int');
|
|
$ticket->lastReplier = $result['lastreplier'];
|
|
|
|
settype($result['replierid'], 'int');
|
|
$ticket->replierId = $result['replierid'];
|
|
$ticket->isArchived = ($result['archive'] ? true : false);
|
|
$ticket->isLocked = ($result['locked'] ? true : false);
|
|
$ticket->attachments = $result['attachments'];
|
|
|
|
//-- explode handles splitting the list into an array, array_filter removes the empty string elements (""), and array_values resets the indicies.
|
|
$ticket->merged = array_values(array_filter(explode('#',$result['merged'])));
|
|
|
|
//-- Not currently returning history, as it can contain a metric shit-ton of HTML code and will cludder up the JSON response.
|
|
//$ticket->history = $result['history'];
|
|
$ticket->custom1 = $result['custom1'] == '' ? null : $result['custom1'];
|
|
$ticket->custom2 = $result['custom2'] == '' ? null : $result['custom2'];
|
|
$ticket->custom3 = $result['custom3'] == '' ? null : $result['custom3'];
|
|
$ticket->custom4 = $result['custom4'] == '' ? null : $result['custom4'];
|
|
$ticket->custom5 = $result['custom5'] == '' ? null : $result['custom5'];
|
|
$ticket->custom6 = $result['custom6'] == '' ? null : $result['custom6'];
|
|
$ticket->custom7 = $result['custom7'] == '' ? null : $result['custom7'];
|
|
$ticket->custom8 = $result['custom8'] == '' ? null : $result['custom8'];
|
|
$ticket->custom9 = $result['custom9'] == '' ? null : $result['custom9'];
|
|
$ticket->custom10 = $result['custom10'] == '' ? null : $result['custom10'];
|
|
$ticket->custom11 = $result['custom11'] == '' ? null : $result['custom11'];
|
|
$ticket->custom12 = $result['custom12'] == '' ? null : $result['custom12'];
|
|
$ticket->custom13 = $result['custom13'] == '' ? null : $result['custom13'];
|
|
$ticket->custom14 = $result['custom14'] == '' ? null : $result['custom14'];
|
|
$ticket->custom15 = $result['custom15'] == '' ? null : $result['custom15'];
|
|
$ticket->custom16 = $result['custom16'] == '' ? null : $result['custom16'];
|
|
$ticket->custom17 = $result['custom17'] == '' ? null : $result['custom17'];
|
|
$ticket->custom18 = $result['custom18'] == '' ? null : $result['custom18'];
|
|
$ticket->custom19 = $result['custom19'] == '' ? null : $result['custom19'];
|
|
$ticket->custom20 = $result['custom20'] == '' ? null : $result['custom20'];
|
|
|
|
return $ticket;
|
|
}
|
|
|
|
private function getDefaultSql($settings) {
|
|
return 'SELECT T.id, '.
|
|
'T.trackid, '.
|
|
'T.name AS "ContactName", '.
|
|
'T.email, '.
|
|
'T.category, '.
|
|
'T.priority, '.
|
|
'T.subject, '.
|
|
'T.message, '.
|
|
'T.dt, '.
|
|
'T.lastchange, '.
|
|
'T.ip, '.
|
|
'T.language, '.
|
|
'T.status, '.
|
|
'T.owner, '.
|
|
'T.time_worked, '.
|
|
'T.lastreplier, '.
|
|
'T.replierid, '.
|
|
'T.archive, '.
|
|
'T.locked, '.
|
|
'T.attachments, '.
|
|
'T.merged, '.
|
|
'T.custom1, '.
|
|
'T.custom2, '.
|
|
'T.custom3, '.
|
|
'T.custom4, '.
|
|
'T.custom5, '.
|
|
'T.custom6, '.
|
|
'T.custom7, '.
|
|
'T.custom8, '.
|
|
'T.custom9, '.
|
|
'T.custom10, '.
|
|
'T.custom11, '.
|
|
'T.custom12, '.
|
|
'T.custom13, '.
|
|
'T.custom14, '.
|
|
'T.custom15, '.
|
|
'T.custom16, '.
|
|
'T.custom17, '.
|
|
'T.custom18, '.
|
|
'T.custom19, '.
|
|
'T.custom20 '.
|
|
'FROM '.$settings['db_pfix'].'tickets T ';
|
|
}
|
|
}
|